NACR
3.2 of 5 12 reviews
www.nacr.com Eagan, MN 500 to 999 Employees

NACR Reviews

Updated Apr 11, 2014

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3.2 12 reviews

                             

100% Approve of the CEO

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John Lyons

(2 ratings)

64% of employees recommend this company to a friend
12 Employee Reviews
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Industry leader in Avaya services

Technician (Current Employee)

I have been working at NACR full-time

ProsA lot of talented people to work with. They have a strong presence among some of the largest companies. Pretty good compensation and training opportunities.

ConsThis is an industry that is getting away from having vendors provide on site service work, resulting in a lot of downtime for the field technician

Yes, I would recommend this company to a friend

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Great company, great leadership!

Account Executive (Former Employee)

I worked at NACR full-time for less than a year

ProsA high moral compass and leadership that inspires you to be the best. Great place for highly motivated individuals that don't ever want to be held back or limited. Good work life balance and no micro-management. Great internal resources. Lots of superstars!

ConsVery slow to promote and felt like their potential best interests were being prioritized rather than my need for growth (which is why I left).

Yes, I would recommend this company to a friend

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Right idea...poor execution and follow through

Anonymous Employee (Current Employee)

I have been working at NACR full-time for more than a year

ProsGreat resources, talented people, solid customer and referral base of highly visible, large customers.- flexible work schedule

ConsVERY poor internal systems, need growth management assistance, sales, support, service, app dev, all are separate "silos" -- very difficult to perform simple tasks with excessive "red tape"

Advice to Senior ManagementBreak down silos-utilize technology available to streamline processes empowering employees to provide best in class customer service--- become a technology company --not a telecom company

No, I would not recommend this company to a friend

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Project Manager (Current Employee)

I have been working at NACR full-time for more than 10 years

ProsPeople oriented, sales driven, family first

ConsPossibility of long hours.. training needs to improve

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Ok company

Service Coordinator (Former Employee)
Norcross, GA

I worked at NACR full-time for less than a year

ProsGood technical opportunities for learning

Constoo political, you have to be in the network

Advice to Senior ManagementThey need to recognize everyone's contribution

Yes, I would recommend this company to a friend

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Fine technology company

Sales Support (Current Employee)
Eagan, MN

I have been working at NACR full-time for more than 8 years

ProsGood growth company with a lot of Avaya depth. From a business stand point NACR has a good range of technology, and they are able to deliver on professional and managed services. They allow for telecommuting, and have reasonable benefits.

ConsEmployee development is not good. NACR is a flat organization with little upside. Depending on location morale will vary, I would not call this an employee friendly company.

Advice to Senior ManagementFocus on your people they are talented. Make sure that talent doesn't get rusty. More transparency.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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It was okay until I was laid off.

Service Coordinator (Former Employee)
Norcross, GA

I worked at NACR

ProsGood people to work with.

ConsUncertainty about the direction they wanted to go.

Advice to Senior ManagementBe up front with your employees

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Very unfriendly company, poor management, salary not competitive

Cannot Say (Current Employee)
Eatontown, NJ

I have been working at NACR

ProsIf you live in the area not a bad commute. Other than than not much you can say about the company

Consnot competitive in salary, outdated management thinking, unfriendly work environment, everyone afraid to speak,

Advice to Senior Managementlook at the people you have working for your company. stop hiring family and friends. promote employees who want to learn and move ahead. Any pay a decent salary so perhaps people that work that can afford to contribute to 401 or health insurance. get rid of upper management that still believe that they are still in the service.

No, I would not recommend this company to a friend

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2 people found this helpful  

Not an employee friendly company

Anonymous Employee (Former Employee)
Eagan, MN

I worked at NACR

ProsThe sales reps can earn a hefty salary.

ConsLots of micro managing from the President on down, somewhat bigoted, "old boys club" environment and no work/life balance.

Advice to Senior ManagementLighten up and allow employees to be creative, stop the bigotry, allow work/life balance and fire your incompetent HR manager.

No, I would not recommend this company to a friend

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Good company

Anonymous Employee (Former Employee)
Philadelphia, PA

I worked at NACR

ProsProfessional organization; quality service delivery; outstanding technical staff and resources.

ConsOppressive Avaya presence limits opportunities for increased NACR branded managed services.

Advice to Senior ManagementExplore other products to sell and, more importantly, support.

Yes, I would recommend this company to a friend

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