NACR Reviews

Updated June 24, 2015
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John Lyons
3 Ratings

15 Employee Reviews

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  1. Decent company to work for with lots of earning potential.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager
    Current Employee - Account Manager
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at NACR full-time (More than 5 years)

    Pros

    With the right account, you'll have a tremendous account team and leadership support to make money.

    Cons

    You won't get a lot of support with training and prospecting so if you don't already have your account base, you likely won't make it.

    Advice to Management

    Put more programs in place to help Account Managers to be more successful with net new prospecting and not just "leads" from other sources that don't qualify the leads well.


  2. Beware - don

    • Career Opportunities
    Former Employee - IT Software Developer
    Former Employee - IT Software Developer
    Doesn't Recommend

    I worked at NACR (Less than a year)

    Pros

    Good talent of people working for them but feel sorry for them.

    Cons

    Beware - when the projects are over in hours they want you to cut the hours on your work. If you don't they find a reason to not pay you the hours you work. Just don't do it. Work somewhere else.

    Advice to Management

    None - you can't fix crooks. Once a crook always a crook.


  3. IT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at NACR full-time (More than a year)

    Pros

    If you live in Minnesota this is a great company to work for.

    Cons

    If you work for them and live in any other state besides their headquarters they will make you feel left out.

    Advice to Management

    Try to hold onto your talent


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  5. Not a company focused on its employees.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Eagan, MN
    Current Employee - Engineer in Eagan, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at NACR full-time (More than a year)

    Pros

    Good technical opportunity, there are some good employees there. There is a broad range of technologies to learn.

    Cons

    You really are just a number here. Upper management really only cares about utilization, above all else. So it really ends up quantity, not quality. They are also passive aggressive, and though it seems harsh to make the comparison, there are a lot of similarities to the movie Office Space. Employee morale seems low, it's not a fun environment to work in. It's actually quite stressful. I was going to compare it to prisoner's and prison guards, but it's probably more accurate to compare it to school teachers and students.

    Advice to Management

    Don't treat your employee's like children. Have integrity. Follow through with what you say, and don't side-step what you perceive as "bad news." Secrets don't build trust, they don't show you think you're employees are adults, and they build a hostile work environment. Don't use passive aggressive techniques. Look past the numbers to the content. White lies are just as bad as any other. I would definitely not recommend a friend to work for NACR.


  6. Industry leader in Avaya services

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician
    Current Employee - Technician
    Recommends
    Approves of CEO

    I have been working at NACR full-time

    Pros

    A lot of talented people to work with. They have a strong presence among some of the largest companies. Pretty good compensation and training opportunities.

    Cons

    This is an industry that is getting away from having vendors provide on site service work, resulting in a lot of downtime for the field technician


  7. Great company, great leadership!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive
    Former Employee - Account Executive
    Recommends
    Approves of CEO

    I worked at NACR full-time (Less than a year)

    Pros

    A high moral compass and leadership that inspires you to be the best. Great place for highly motivated individuals that don't ever want to be held back or limited. Good work life balance and no micro-management. Great internal resources. Lots of superstars!

    Cons

    Very slow to promote and felt like their potential best interests were being prioritized rather than my need for growth (which is why I left).


  8. Helpful (1)

    Right idea...poor execution and follow through

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at NACR full-time (More than a year)

    Pros

    Great resources, talented people, solid customer and referral base of highly visible, large customers.- flexible work schedule

    Cons

    VERY poor internal systems, need growth management assistance, sales, support, service, app dev, all are separate "silos" -- very difficult to perform simple tasks with excessive "red tape"

    Advice to Management

    Break down silos-utilize technology available to streamline processes empowering employees to provide best in class customer service--- become a technology company --not a telecom company


  9. Rating

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager
    Current Employee - Project Manager
    Recommends
    Positive Outlook

    I have been working at NACR full-time (More than 10 years)

    Pros

    People oriented, sales driven, family first

    Cons

    Possibility of long hours.. training needs to improve


  10. Ok company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Coordinator in Norcross, GA
    Former Employee - Service Coordinator in Norcross, GA
    Recommends
    Neutral Outlook

    I worked at NACR full-time (Less than a year)

    Pros

    Good technical opportunities for learning

    Cons

    too political, you have to be in the network

    Advice to Management

    They need to recognize everyone's contribution


  11. Fine technology company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Support in Eagan, MN
    Current Employee - Sales Support in Eagan, MN
    Recommends
    Positive Outlook

    I have been working at NACR full-time (More than 8 years)

    Pros

    Good growth company with a lot of Avaya depth. From a business stand point NACR has a good range of technology, and they are able to deliver on professional and managed services. They allow for telecommuting, and have reasonable benefits.

    Cons

    Employee development is not good. NACR is a flat organization with little upside. Depending on location morale will vary, I would not call this an employee friendly company.

    Advice to Management

    Focus on your people they are talented. Make sure that talent doesn't get rusty. More transparency.



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