NAPA Auto Parts

www.napaonline.com
Employer Engaged

NAPA Auto Parts Reviews

Updated March 3, 2015
Updated March 3, 2015
187 Reviews
3.3
187 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
NAPA Auto Parts President Thomas Gallagher
Thomas Gallagher
82 Ratings

Review Highlights

Pros
  • It's a pretty easy job, if you like driving around all day, you'll love this job (in 7 reviews)

  • Good benefits (401K, part purchase program, vacation, etc (in 7 reviews)


Cons
  • Upper management vs store management seems to be a recurring theme (in 14 reviews)

  • Reduced all part-time working hours while raising qualifying hours in order to cut all (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Automotive Parts Specialist in Knoxville, TN
    Former Employee - Retail Automotive Parts Specialist in Knoxville, TN

    I worked at NAPA Auto Parts full-time (more than a year)

    Pros

    a good place to work different every day if you like helping people and cars
    you stay busy all the time

    Cons

    i had to leave for school”

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Company has the parts and suppor to be great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NAPA Auto Parts full-time (more than 8 years)

    Pros

    Big Compnay can if they want be the best

    Cons

    Need to rewrite some rules

    Advice to ManagementAdvice

    Listen to employees and quit actting like upper management knows everything

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Largest Inventory in Midwest

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Counterman in Antioch, IL
    Current Employee - Counterman in Antioch, IL

    I have been working at NAPA Auto Parts full-time (more than a year)

    Pros

    Huge range of parts in stock for most vehicles. Daily parts shuttles from Milwaukee and Chicago warehouses for parts not in stock.

    Cons

    Occasional inaccuracies in parts inventory. Lack of ordered parts search program for employees stating where parts were ordered from.

    Advice to ManagementAdvice

    Implement ordered parts search program for faster access of WHERE parts were ordered from.

    Recommends
    Positive Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Chronically understaffed and underpaid.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Counter Salesman in Mojave, CA
    Current Employee - Counter Salesman in Mojave, CA

    I have been working at NAPA Auto Parts full-time (more than 3 years)

    Pros

    Discounts on auto parts, which is needed because we can't afford to repair our cars.

    Cons

    Understaffed due to low wage and high work hours. Upper management expects countermen and manager to run outside sales and accounts receivable.

    Advice to ManagementAdvice

    Pay us more! We want to care but when the Carl's Jr. across the street pays its cooks more than us, we start to consider a career change.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    It was an experience of a lifetime working with different types of personalities and genders.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Napa Warehouse Associate in Mount Vernon, IL
    Former Employee - Napa Warehouse Associate in Mount Vernon, IL

    I worked at NAPA Auto Parts

    Pros

    Great opportunity to advance a career.

    Cons

    The work is physically demanding.

    Advice to ManagementAdvice

    They need to move upper management personal,to keep them from showing favoritism.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    We take care of our own

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - COUNTER SALES in Honolulu, HI
    Current Employee - COUNTER SALES in Honolulu, HI

    I have been working at NAPA Auto Parts full-time (more than a year)

    Pros

    I have flexibility of schedule, we don't maintain late night hours that are just to "Keep up with the Jones's" We are off on holidays as we should be. We don't have mass layoffs to placate shareholders. We are paid above average wages, our benefits and company match for our 401k beats the competition. We are rewarded for training and they pay for my ASE Certifications. We are leaders in the auto parts industry for a reason. We take care of our own which translates to we take care of our customers. THAT is how American companies should be.

    Cons

    They make 65% of their business from shops on their jobber side on a razor thin margin and worse yet deliver for free. They would make more money if they improved the retail experience for their over the counter business.Margins would increase 40% The stores pale in comparison to an O'Reilly's or Pep Boys. If this changed then customers would spend money there on high margin products other than starters and alternators. It is especially helpful that a large number of the counter help are ASE certified, crushing the "Dumb counter guy" stigma. They really do not have a decent retail sales floor but do have parts at more competitive prices. If they were to buy O'Reilly's and convert their $7.50 and hour counter guys to their $15.00 an hour counter guys they would have a winner. Staying open until 10:00 pm does not make more money in the auto parts business. In fact in Sacramento this past year a counter guy got murdered at O'Reilly's.

    Advice to ManagementAdvice

    Kissing the butts of shop owners who abuse and berate the counter help creates needless turnover. Margins are not big enough to take abuse from disrespectful shop employees. inviting them to do business elsewhere will force them to change their ways because you can't beat NAPA in a lot of areas. Delivery is first class and parts are the best. The competition can get some of the business but not enough of it to keep them coming back. Shop owners need NAPA. Simply, Water pumps. alternators, and starters are the best in the business.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NAPA Auto Parts full-time (less than a year)

    Pros

    Steady business and potential for promotions. Plus it is a great work environment.

    Cons

    I do not have cons right now that cannot be turns into pros.

    Recommends
    Positive Outlook
  9.  

    Easy Part time work for full time student

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Warehouse Associate in Middletown, DE
    Current Employee - Warehouse Associate in Middletown, DE

    I have been working at NAPA Auto Parts part-time (less than a year)

    Pros

    easy, constant schedule with simple detail focused jobs. perfect for my school schedule and gives me a good amount of money to work with.

    Cons

    not always fully trained for tasks

    Advice to ManagementAdvice

    n/a

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    it was a amazing experience all of the workers were very nice and helpful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Delivery Driver in Portland, OR
    Former Employee - Delivery Driver in Portland, OR

    I worked at NAPA Auto Parts part-time (less than a year)

    Pros

    this was an amazing job nothing wrong with it

    Cons

    i had to leave for school

    Recommends
    Positive Outlook
  11.  

    No

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Package Delivery Driver in Orange Park, FL
    Current Employee - Package Delivery Driver in Orange Park, FL

    I have been working at NAPA Auto Parts part-time (more than 3 years)

    Pros

    Do complete job with a smile on your face

    Cons

    None at this time or antisipated

    Advice to ManagementAdvice

    Very dependable and trust worthy

    Positive Outlook

NAPA Auto Parts Photos

main store
Bookcliff AutoParts

+ Add Photo

Work at NAPA Auto Parts? Share Your Experiences

NAPA Auto Parts

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.