NC State Employees' Credit Union

www.ncsecu.org

NC State Employees' Credit Union Reviews

Updated January 25, 2015
Updated January 25, 2015
140 Reviews
2.9
140 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
NC State Employees' Credit Union President Jim Blaine
Jim Blaine
72 Ratings

Review Highlights

Pros
  • Also there is a great work/life balance and you actually have an opportunity to take the vacation time you earn (in 8 reviews)

  • 401k match, terrible hard for anyone to be fired or demoted (in 14 reviews)


Cons
  • Low pay in comparison to many other jobs that require bachelor's degree (in 18 reviews)

  • management has been noted as saying that everyone can be replaced so stay or go-no one really cares (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good starter job

    Current Employee - Branch Manager in Raleigh, NC
    Current Employee - Branch Manager in Raleigh, NC

    I have been working at NC State Employees' Credit Union

    Pros

    Stable company with decent benefits

    Cons

    Low pay; great starter job to get experience

  2.  

    Its good for recent grad but keep looking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Services Representative in Charlotte, NC
    Current Employee - Financial Services Representative in Charlotte, NC

    I have been working at NC State Employees' Credit Union

    Pros

    They do try to teach you stuff like taxes, notary, investment

    Cons

    Career path is not definite, and the starting salary is too low for recent grad with college degrees. They lose talent with low salaries

    Advice to ManagementAdvice

    Try updating systems

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Provided daily desktop, network and printer support to the State Employees Credit Union services.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Desktop Support Technician in Winston-Salem, NC
    Former Employee - Desktop Support Technician in Winston-Salem, NC

    I worked at NC State Employees' Credit Union as a contractor (less than an year)

    Pros

    I had the exposure to work with various bank clients.

    Cons

    Even though, my main purpose there was to upgrade their computer operating system from Windows XP to Windows 7, the clients there didn't allow time between their busy schedule to ask important questions concerning the new Windows operation system.

    Recommends
    Neutral Outlook
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  5. 3 people found this helpful  

    Great learning experience for students right out of college.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Service Representative I in Charlotte, NC
    Current Employee - Financial Service Representative I in Charlotte, NC

    I have been working at NC State Employees' Credit Union full-time (more than an year)

    Pros

    Great retirement benefits and you learn a ton about the financial industry that will have you throughly prepared for your next venture in the finance.

    Cons

    Contact center doesn't get any holiday days off and very low pay.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    excellent colleagues who work very hard.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NC State Employees' Credit Union as an intern (less than an year)

    Pros

    good benefits but not enough pay.

    Cons

    low salary compared to other financial institutions

    Advice to ManagementAdvice

    pay industry comparable salaries to deserving employees

    Recommends
    Positive Outlook
  7. 2 people found this helpful  

    okay work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Services Representative
    Former Employee - Financial Services Representative

    I worked at NC State Employees' Credit Union

    Pros

    great customer base, working environment, decent work/life balance

    Cons

    pay is low, costly benefits

    Advice to ManagementAdvice

    Focus more on training new employees instead of forcing modules

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 5 people found this helpful  

    Realize that this is a blue-collar job behind a desk. You will get job security, benefits, and little else.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - FSR-Secu
    Former Employee - FSR-Secu

    I worked at NC State Employees' Credit Union full-time (more than 3 years)

    Pros

    SECU really does walk the walk concerning doing what is best for their members. Your job is to do what is right and help people with their financial lives to the best of your abilities. This feeling of "doing right" is wonderful, and is the only real perk you get here. I could have been passionate about working here. I wanted to be.

    You will never sell people products or services they do not need, and you will leave your job at the door.

    Work-life balance is good. You get bank holidays plus decent vacation time, and your official "hours" in a branch are 8:30 - 5:30, or 40 hours a week. You're salaried so there is no overtime pay, but also no overtime is required of you. (In reality, you are expected to be there from 8:15am to 5:45pm, or 42.5 hours per week, but never more than that.) A small quibble.

    The 401k match has been raised to 10%, which is great.

    Management has recently stopped brainwashing employees into believing that benefits "pay" is part of their salary.

    (Here is the sleight of hand they were doing until just recently -- they gave you $6,000 per year ($500 per month) in a cafeteria-style benefits package, then immediately took it all away to pay for your required heath insurance and other "benefits." Then, they expected you to believe that this "additional" $6,000 per year was part of your "salary" as compared to salaries elsewhere. This was disingenuous at best.)

    Until all other employers allow you to compare the value of their benefits packages along with their salaries as well, total compensation is not useful in comparison.

    Cons

    THE PAY - My starting salary was $25,000 a year, and a college degree was a requirement. There are no lump sum bonuses, gifts or incentives what so ever. You can increase your pay slightly by passing tests, getting insurance licenses and doing taxes. So, you can aspire to make $30K within two years, but then the salary bumps slow down after that.

    You wear TOO MANY HATS - Management has taken cross-training to the nth degree. Once hired, you will learn and do the work of... A teller, a loan officer, a customer service rep, an insurance agent, a mortgage loan originator, and an accountant. You will do collections, retirement planning, financial advising and fraud prevention. You will do all of this with 90's technology; you will learn DOS while your Excel skills stagnate. Management eliminated most training classes in the past year, so it is mainly left up to your fellow employees to train you in all of these various jobs.

    You will rotate from the teller line to the lending side of the branch and back again. However, you can't just pick up one job and leave the rest. Therefore, the reality is that you will be on the teller line snatching moments to work on mortgages, insurance quotes, tax returns and car loans in between cashing checks and taking deposits.

    Would you want your mortgage or tax return prepared like that?

    They intend to put many employees in branches on headsets in the near future as well, to help deal with the high call-volume to their call center. So add "Call Center customer service rep" to the ever-growing list of duties they will be adding.

    The CULTURE - The organization hires branch managers and VP's from within, which is a double-edged sword. Yes, you can aspire to be a branch manager. However, as most branch managers have been there 10 years or more, there is a prevailing attitude of "Things were even worse when I was new, so quit whining." The recent positive reviews are examples of this stagnant culture. Even branch managers who mean well have their hands tied by upper management. What they really mean is "There's nothing I can do to make this situation better. You just have to deal with it like the rest of us."

    Advice to ManagementAdvice

    Your members would benefit from increased employee morale and lower turn over. Morale is low due to the increased work load and low salaries. Management has sent out a spate of emails recently, attempting to justify the low compensation package which has only increased dissatisfaction within the ranks. These emails have made clear that salaries will not be increased, and management views employees as ungrateful and uninformed as to how little employees should actually be paid. They're basically daring us to find a better job, and many have. I did.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Great place to work and learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NC State Employees' Credit Union (more than 3 years)

    Pros

    Great entry level job, company teaches you everything, "people helping people" motto is prevalent in all services to members. You can go from knowing nothing about finances to being a credit analyst, trust officer, and obtain your investment license. Can increase your income pretty quickly if you're motivated.

    Cons

    Like I said, pay is rough starting out, but you can work your way up to reasonable pay if you work hard enough. Workplace is very dependent on the branch you get. Some are close knit and extremely willing to help new employees, while other branches can be very meticulous.

    Advice to ManagementAdvice

    Improve starting salaries, other than that everything is very good. Keep things stress free.

    Recommends
    Positive Outlook
  10. 2 people found this helpful  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NC State Employees' Credit Union full-time (more than an year)

    Pros

    Very supportive branch managers(in my experience), large coverage in NC, so opportunities to move, and advancement was supported. Fantastic training in member services, as well as opportunities to pick up additional skills, such as tax preparation and insurance. Good benefits and good flexibility on taking time off, as long as you weren't overlapping someone else's vacation. Great back-end employees that were always helpful when addressing member complaints or issues.

    Cons

    Minimal pay raises and low pay, especially for a field in which they are trying to bring in employees with bachelor degrees. Days could be a real grind, depending on your position in the branch, and the time of the week. Sometimes inflexible leadership with a don't fix it if it isn't broken attitude about many things.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 3 people found this helpful  

    SECU Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Service Representative II in Raleigh, NC
    Current Employee - Financial Service Representative II in Raleigh, NC

    I have been working at NC State Employees' Credit Union full-time (more than an year)

    Pros

    Excellent benefits package with one of the best 401k plans in the country. Salary is average but when you include all of the benefits pay and 401k match of 9% it is solid. SECU has a great company philosophy and genuine desire to help our membership. Provides an opportunity to help people improve and maintain their financial well being. Excellent work/life balance. Not too demanding of a career and SECU provides opportunity for advancement. Management is very understanding and supportive.

    Cons

    While pay is good it is still below average when compared to similar positions with other financial institutions. SECU could afford to pay their employees more. Most turnover is due to employees leaving for more lucrative opportunities with other institutions.

    Advice to ManagementAdvice

    Consider increasing pay to further motivate and retain employees. SECU has many employees' who love working for the right reasons so why not reward their genuine desire to help the community improve their financial standing?

    Recommends
    Positive Outlook
    No opinion of CEO

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SECU Downtown Raleigh

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