NCO Financial

www.ncofinancial.com
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NCO Financial Reviews

Updated February 20, 2015
Updated February 20, 2015
121 Reviews
2.3
121 Reviews
Rating Trends

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NCO Financial CEO, Expert Global Solutions Ron Rittenmeyer
Ron Rittenmeyer
11 Ratings

Review Highlights

Pros
  • Great opportunity to work from home (in 5 reviews)

  • I love the work environment, the staff there were really nice (in 5 reviews)


Cons
  • Not much room for advancement, even when promised (in 5 reviews)

  • supervisors and upper management don't care about employees (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Prior to purchasing and merging with 2 other companies in 2012, it was a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Horsham, PA
    Former Employee - Anonymous Employee in Horsham, PA

    I worked at NCO Financial full-time (more than 10 years)

    Pros

    Call center staffs are friendly and hard working.
    Different departments worked well together.

    Cons

    Constant changes in leadership roles and personnel.
    Upper management did not have effective communication with middle management.

    Advice to ManagementAdvice

    Increase your communication with the call center staff and corporate middle management.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Good place to build resume

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Lead in Tampa, FL
    Current Employee - Team Lead in Tampa, FL

    I have been working at NCO Financial

    Pros

    Great for promotions. 40Hrs a week.

    Cons

    No raises in pay unless promoted

    Advice to ManagementAdvice

    Ease up a bit on managments work load

    Recommends
    Positive Outlook
  3.  

    Horrible Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - WAH Call Center Representative in Virginia Beach, VA
    Current Employee - WAH Call Center Representative in Virginia Beach, VA

    I have been working at NCO Financial full-time (more than a year)

    Pros

    Some Work at Home jobs

    Cons

    There are no raises for this company. You start off at 9.50 after 3 months you get a .50 raise. It is not easy to bonus. The rules and guidelines are change everyday and all employes are not on one accord.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Ok to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sprint Customer Finance in Kansas City, MO
    Current Employee - Sprint Customer Finance in Kansas City, MO

    I have been working at NCO Financial full-time (more than a year)

    Pros

    Glad to Work from home

    Cons

    low salary working from home helps

    Recommends
    No opinion of CEO
  6.  

    Expect to be screwed over in the end.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Getzville, NY
    Former Employee - Anonymous Employee in Getzville, NY

    I worked at NCO Financial full-time (more than a year)

    Pros

    Above minimum wage and was good experience to have to eventually get into a better job. Met some great people and made some great friends.

    Cons

    Expensive yet crappy benefits. Training sucks initial 3 weeks is extremely boring and you don't learn anything you really need. You learn on the floor but then get yelled at for not knowing. HR doesn't help and when incidents are "investigated" it means management talks to HR on how they are going to fire you and not pay unemployment. Extremely picky on little things unless you're a favorite. Anything you say will be held against you in the managers office. Say you're frustrated about not getting trained on a new change- you'll be questioned about why you work there. Dress up on day when you were allowed to wear jeans? Next thing you know you're in the office being questioned "Why are you dressed up? Did you have a job interview today? Are you looking for another job?"

    Also- warnings are supposed to go verbal, written, final and then termination. Don't always expect that but do expect to have them to magically have warnings they gave you to have turned into a final. Without a doubt- management is faking documents.

    Advice to ManagementAdvice

    Shut down or fire all management and start over. The company is probably too messed up to recover.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Never enough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Debt Collector in Getzville, NY
    Former Employee - Debt Collector in Getzville, NY

    I worked at NCO Financial full-time (more than 3 years)

    Pros

    No pros to job. Does offer benefits and pto. Wish I had more pros to put but dont

    Cons

    Company micro manages and rules change daily. They have favorites and management don't back you.company has gone down hill since taking over by Egs. Turn over rate is ridiculous. They let you know you are easily replaced.they give positions and don't train properly don't give you tools to do job.supervisors and upper management don't care about employees. Don't give this company your time!!!! HR dept is a joke complaints are not handled right

    Advice to ManagementAdvice

    Stop treating employees like they can be replaced daily..cut back on micro managing. If employee does everything's you ask treat them right

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    It was rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Support Representative in Horsham, PA
    Current Employee - Administrative Support Representative in Horsham, PA

    I have been working at NCO Financial full-time (more than 10 years)

    Pros

    Close to home, hours, vacation,

    Cons

    401k friendly, leadership not good

    Advice to ManagementAdvice

    Not always fair

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  9.  

    It's just a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Rockford, IL
    Former Employee - Customer Service Representative in Rockford, IL

    I worked at NCO Financial full-time (more than 3 years)

    Pros

    Pay was acceptable and plenty of opportunities for advancement.

    Cons

    Upper management only cares about their favorites and will never have your back. Supervisors and managers tend to fire at will.

    Advice to ManagementAdvice

    Be a friend to your employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    No raises, worthless medical insurance, no vacations, no sick time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at NCO Financial full-time

    Pros

    Nice fellow employees, thats it.

    Cons

    During the interview you are promised all sorts of good benefits, but make it through training and OH did they forget to tell you.....They have been on a wage freeze since they opened. More of a sweat shop than anything. If you have PTO time, expect to receive pay for it at the end of the year at 75% off what you should have been paid. No raises, worthless medical insurance, no vacations, no sick time

    Advice to ManagementAdvice

    Start over.

    Neutral Outlook
    No opinion of CEO
  11.  

    Its okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance
    Current Employee - Finance

    I have been working at NCO Financial full-time (more than a year)

    Pros

    working in comfort of my own home

    Cons

    no pay increase ive been there almost 2 years

    Advice to ManagementAdvice

    pay increases for employees, been there 2 yrs same pay

    Doesn't Recommend
    Negative Outlook

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