NCO Financial

  www.ncofinancial.com
Work in HR? Unlock Free Profile

NCO Financial Reviews

Updated August 7, 2014
Updated August 7, 2014
108 Reviews

2.5
108 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
NCO Financial CEO, Expert Global Solutions Ron Rittenmeyer
Ron Rittenmeyer
6 Ratings

Review Highlights

Pros
  • Working from home is a definite plus (in 4 reviews)

  • I love the work environment, the staff there were really nice (in 5 reviews)


Cons
  • Not much room for advancement, even when promised (in 5 reviews)

  • When I was there last there were several issues with the upper management not working with employees on things like schedule (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Average experience. Good Starting point for someone new to the workforce

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    40 hour work weeks long as you meet basic requirements
    The pay is a little above min. wage
    Gives you good customer service experience

    Cons

    Inconsistencies when it comes to policy
    Mandatory work periods

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    I was laid off from NCO due to consistent down sizing in the AZ office. In 2010 call centers were facing huge lay offs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Phoenix, AZ
    Former Employee - Customer Service Representative in Phoenix, AZ

    Pros

    Great people, decent benefits, flexibility, pleasant atmosphere. Expect constant change, if you can handle that, then its a good environment for you.

    Cons

    Upper management was very Click-ish.

  3.  

    The Job is Ok if Your looking for temporary work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great and fun people. Hire anyone who has common sense. Decent Base Pay
    Good incentives when they give them

    Cons

    Lay you off. All jobs seem temporary
    Not organized
    Department and Leads dont know whats going on

    Advice to ManagementAdvice

    Learn more about what company and how its run before you take the position and dont know what your doing

  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    It's a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Agent  in  Pittsburgh, PA
    Former Employee - Agent in Pittsburgh, PA

    Pros

    It's a paycheck. Helpful co-workers.

    Cons

    Pay terrible. Have to work a saturday a month

    Advice to ManagementAdvice

    Pay better

    No opinion of CEO
  6.  

    Constant turnaround

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management  in  Virginia Beach, VA
    Former Employee - Management in Virginia Beach, VA

    Pros

    Some nice people to work with and flexable hours for employees who have gained seniority.

    Cons

    Low wages are the norm and raises have not been given for over five years. The employee turn around rate is stagering. The pace that is set is very hard to maintain and their standards and expectations are quite high for the amount of pay they offer.

    Advice to ManagementAdvice

    Show appreciation to the employees even if its just verbally.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Senior Technician for NCO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Full time job with benefits, will train just about anyone.

    Cons

    Pay is bad. Have to work there awhile before you can change your schedule. Little to no room for advancement

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Collector, account management, resolving delinquent and overdue accounts.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Debt Collector  in  Mobile, AL
    Former Employee - Debt Collector in Mobile, AL

    Pros

    Benefits and advancements and raises and bonuses and job production.

    Cons

    short of staff, high pressure and competitive atmosphere, too close to your neighbor.

    Advice to ManagementAdvice

    They need more training and more space.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    The job was a pretty decent job, they stop giving raises but gave you more work to perform.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance  in  Charleston, SC
    Former Employee - Finance in Charleston, SC

    Pros

    With the economy the way it is any job is better than no job.

    Cons

    This company does not pay their employees what they are worth.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Entry level job

    Former Employee - Customer Service Representative  in  Rockford, IL
    Former Employee - Customer Service Representative in Rockford, IL

    Pros

    Steady work, enjoyable work environment most of the time

    Cons

    Low pay, strict rules, lack of concern for employees

    Advice to ManagementAdvice

    Show your employees that you care more

  11.  

    Management treats collectors like children

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections Representative  in  Getzville, NY
    Current Employee - Collections Representative in Getzville, NY

    Pros

    Flexible schedule but mostly mindless work

    Cons

    Do as I say not as I do attitude. No advancement opportunities whatsoever

    Advice to ManagementAdvice

    Treat your employees like people not number like you currently do

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Worked for NCO Financial? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.