NCO Financial

www.ncofinancial.com
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Employee Reviews

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  1.  

    EGS taking NCO to the GRAVE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collection Representative in North Charleston, SC
    Current Employee - Collection Representative in North Charleston, SC

    I have been working at NCO Financial full-time (more than a year)

    Pros

    Ok supervisors and coworkers...other than that nothing.

    Cons

    I've watched this company go down hill ever since EGS took over. The constant changes, high turn over rate, and micro-managing is more that anyone can bare. It's absolutely ridiculous!!! It's bad enough you have to deal with constant disrespect from the debtors, you have even more stress to add to your daily work schedule...getting written up for NOT hitting your goal, NOT getting a high score on your monitoring, NOT hitting your dialer time, NOT being within wrap up time goal, getting a complaint and so on. Everyday you walk in, you are being threaten with your job, not to mention walking on egg shells because you never know when you are going to get fired. Tedious work schedule....sitting at a desk 8 hours a day leaving messages, listening to hangs up, debtors yelling and screaming in your ear, or worse listening to them rant on about their personal lives and their "excuses" why they do not owe the bill or can not pay....if I wanted to be a psychiatrist, I would have went to school for it. Within the TWO years I have been employed there, they have taken our incentives away and a couple of good clients has left with no replacement, no raises, yet they keep hiring new employees who end up leaving within two months....no bonus increase....nothing positive...everything is always negative, however, management expects us to come in with all smiles and positivity. YAY!! Umm, No.

    Advice to ManagementAdvice

    EGS has taken over and does not care about their employees, the ones who ACTUALLY make the money for the company and get little or no reward behind it. Shame on you! You need to take pride in your employees and SHOW you care. Bring the incentives back, increase the bonus payout, how about reinvesting in your current employees and give raises instead of wasting money and time hiring new employees who are only going to quit within two months. What about the long term employees????

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    NCO Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections Representative in Montgomery, AL
    Current Employee - Collections Representative in Montgomery, AL

    I have been working at NCO Financial full-time (more than 5 years)

    Pros

    It teaches you to deal with challenges daily in a positive way, and never run from a problem even if it's extremely difficult.

    Cons

    Always dealing with customers that has a different problem. When you try and give the customer advice that's in their best interest they don't want to listen to you, and keep doing the same thing over and over again.

    Advice to ManagementAdvice

    You should appreciate your employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Underappreciated and AUnderpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Lenexa, KS
    Former Employee - Customer Service Representative in Lenexa, KS

    I worked at NCO Financial full-time (more than a year)

    Pros

    Great opportunity to work from home.

    Cons

    The ever increasing responsibilities far outweighs the pay.

    Advice to ManagementAdvice

    Those of you who the decisions should work the position for a month to get a feel for what you put us through.

    Doesn't Recommend
    No opinion of CEO
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  5.  

    The work was pretty much your standard call center stuff.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCO Financial

    Pros

    It was easy, and you don't really have to have a work history, so it's a good starter job.

    Cons

    There will be a lot of customers complaining about issues you can do nothing about, but that's the nature of the job.

  6. 1 person found this helpful  

    low pay and more work responsibilities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center in Charleston, SC
    Former Employee - Call Center in Charleston, SC

    I worked at NCO Financial full-time (more than 3 years)

    Pros

    a paycheck if you want to call it that. no raises at all

    Cons

    they do not care about the employees. they are no more than cattle to the upper managment.

    Advice to ManagementAdvice

    get a grip senior staff, stop pushing more work and expect us to do it without compensation.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    This is not a professional company

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Work From Home in Saint Joseph, MO
    Current Employee - Work From Home in Saint Joseph, MO

    I have been working at NCO Financial full-time (more than a year)

    Pros

    The company will offer you 40 hours guaranteed weekly

    Cons

    This company is very unprofessional. The work from home project is slavery. The pay is not competitive and the Managers are rude.

    Advice to ManagementAdvice

    Advice to Management. Become knowledgeable on your company policies. Stop promoting individuals with No education and refer to themselves as "rednecks". This company has no many political issues and high turnover rate.

    Doesn't Recommend
    Negative Outlook
  8.  

    Easy Money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCO Financial

    Pros

    Came in as a Shipping agent for UPS, extremely easy money

    Cons

    Office culture is exactly like high school. Policies change eveyday. Very High turnover rate

    Doesn't Recommend
    Negative Outlook
  9.  

    Average experience. Good Starting point for someone new to the workforce

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCO Financial

    Pros

    40 hour work weeks long as you meet basic requirements
    The pay is a little above min. wage
    Gives you good customer service experience

    Cons

    Inconsistencies when it comes to policy
    Mandatory work periods

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Collector

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCO Financial

    Pros

    I enjoyed the pizza bagels

    Cons

    Everything bit the pizza bagels suck here

    Advice to ManagementAdvice

    If you have worked there longer than five years, you probably need to move on as you were part of the problem

  11.  

    Poor business no raises pay 9.08

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCO Financial

    Pros

    Good benefits, full time job, discounts on at&t cell phone, sprint, and Verizon

    Cons

    No raises pay 9.08 no negotiations don't matter if you have experience or not you're going to make 9.08/hr at north charleston, sc location

    Advice to ManagementAdvice

    Give raises and bonuses

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