NCO Financial Reviews

Updated July 17, 2015
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146 Employee Reviews

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  1. Helpful (1)

    No raises, worthless medical insurance, no vacations, no sick time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at NCO Financial full-time

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Nice fellow employees, thats it.

    Cons

    During the interview you are promised all sorts of good benefits, but make it through training and OH did they forget to tell you.....They have been on a wage freeze since they opened. More of a sweat shop than anything. If you have PTO time, expect to receive pay for it at the end of the year at 75% off what you should have been paid. No raises, worthless medical insurance, no vacations, no sick time

    Advice to Management

    Start over.


  2. Its okay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance
    Current Employee - Finance

    I have been working at NCO Financial full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    working in comfort of my own home

    Cons

    no pay increase ive been there almost 2 years

    Advice to Management

    pay increases for employees, been there 2 yrs same pay


  3. Doesn't exactly follow what was offered by the HR department.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Pittsburgh, PA
    Current Employee - Customer Service Representative in Pittsburgh, PA

    I have been working at NCO Financial full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Pay and benefits are ok for someone doing basic phone work. If the department heads like you, they will let you get away with practical murder.

    Cons

    Not as flexible as advertised with regard to most college students. The HR department gave one schedule that worked well with my class days and hours. When it came time to the actual position, that was not the exact case. When it came time to move departments due to an end of year consilidating departments, they would not listen to my request to go to a department that offered part time hours. Needless to say because of that, I left the company.

    Advice to Management

    Listen to your employees request, and put them somewhere they may choose to be at. Also, screen employees a little bit better before hiring them...


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  5. look over your shoulder

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCO Financial full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    There is really nothing positive I can say about this company. It was a good time when I left because soon after, the company just fell apart.

    Cons

    You feel as if you always need to look over your shoulder. You can not feel comfortable in whatever position you are in, even an executive.

    Advice to Management

    I would stay clear.


  6. Not so bad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Norcross, GA
    Current Employee - Anonymous Employee in Norcross, GA

    I have been working at NCO Financial full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Bonus potential, no micromanaging of employees

    Cons

    Constant turnover rate and seemingly neverending layoffs

    Advice to Management

    There should be more incentives to achieve besides fear of no job security


  7. The worse company I ever worked for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collection Agent in Mobile, AL
    Former Employee - Collection Agent in Mobile, AL

    I worked at NCO Financial full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Their was some good people working their when I started working their in 2001,but the peoples in charge was bad I mean really bad.

    Cons

    The company offer PTO, but the manager tried to tell you when you can use, saying you can use your time on days you ask for off,and they wanted to put new employee at your desk to train,

    Advice to Management

    JUST BAD BAD BAD,THEY PUT PEOPLES IN CHARGE JUST BECAUSE THEY HAVE WORK THEY AND LET THEM USE THEM TO MISTREAT OTHER ALL I CAN SAY ABOUT THIS COMPANY IS BAD.


  8. A little below fair

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections Representative in Pittsburgh, PA
    Current Employee - Collections Representative in Pittsburgh, PA

    I have been working at NCO Financial full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The company offers medical benefits and paid time off after a few months of employment

    Cons

    Terrible pay, little room for advancement

    Advice to Management

    Need more pay please


  9. Good experience at call center

    Former Employee - Customer Service Representative in North Charleston, SC
    Former Employee - Customer Service Representative in North Charleston, SC

    I worked at NCO Financial full-time (Less than a year)

    Recommends
    Recommends

    Pros

    I love the work environment, the staff there were really nice. The work hours were great for me, my supervisor was awesome.

    Cons

    The things that I had a problem with was that I couldn't transfer to the office closet to where I moved to, and the pay wasn't what it should have been for a call center.

    Advice to Management

    Increase the starting salary for their call center employees. Provide a shuttle bus for employees working late that do not drive, more employees won't mind staying late if they know they can get home.


  10. working in their call center.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCO Financial

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    there are not pros to this company.

    Cons

    difficult supervisors and constantly changing the mood and requirements and no notice of change. they would change it right then and there. outdated equipment that was updated without any notice. supervisors constantly in meetings twice and three times a day. supervisors who do not look outside the box.

    Advice to Management

    look outside the box you bunch of nitwit supervisors and general mgr.


  11. Great experience, every step in my career is a learning experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Floor Supervisor in Overland Park, KS
    Current Employee - Floor Supervisor in Overland Park, KS

    I have been working at NCO Financial full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    This is wonderful opportunity, working at home, Working at home help work on your time management,

    Cons

    working with NCO lacks the structure of raises.

    Advice to Management

    consistent raise structure.



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