NCO Financial Reviews

Updated August 7, 2014
Updated August 7, 2014
108 Reviews

2.5
108 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
NCO Financial CEO, Expert Global Solutions Ron Rittenmeyer
Ron Rittenmeyer
6 Ratings

Review Highlights

Pros
  • Working from home is a definite plus (in 4 reviews)

  • I love the work environment, the staff there were really nice (in 5 reviews)


Cons
  • Not much room for advancement, even when promised (in 5 reviews)

  • When I was there last there were several issues with the upper management not working with employees on things like schedule (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Lots of changes and mismanagement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Professional
    Former Employee - Professional

    I worked at NCO Financial full-time for more than 3 years

    Pros

    There have been an enormous amount of lay-offs and that’s not going to end anytime soon as far as I can see. The company officers don’t know which direction to take the company. Instead of focusing on fixing the issues, they eliminate entire pieces sectors of the business. In many departments there is lot flexibility when you have a family, which is really nice. Some department managers haven’t got a clue how to manage the department, they are hands off. That can be nice, but when they start feeling pressure they start trying to manage and it is a mess, like trying to review a project when it’s it has just begun before all of the components are in place. Other managers are micro managers and very unappreciative. The company wants to focus on new business, but you can’t build the reputation for that if you don’t take care of the business that you have. If you lay off all of the people that manage a client’s project when they were, they’re not going to be happy now.

    Cons

    Poor training, poor management, horrible benefits.

    Advice to ManagementAdvice

    Establish training and written policies and communicate to all. If you don't know how to do your employee's job, learn it. Work on streamlining processes to make current clients happy. If you go after new business, the companies reputation will be known. Hire from within.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    NCO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Ramsey, NJ
    Former Employee - Anonymous Employee in Ramsey, NJ

    I worked at NCO Financial full-time for more than 5 years

    Pros

    Good Pay, bonuses, medical insurance

    Cons

    Poor Management, want you to work some weekends

    Recommends
    Disapproves of CEO
  3. 1 person found this helpful  

    It's was good working here when its was osi but soon as nco took over a lot things change and it was a good job anymore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Representative  in  North Charleston, SC
    Former Employee - Collections Representative in North Charleston, SC

    I worked at NCO Financial full-time for more than 5 years

    Pros

    working hours, location, parking and direct deposit

    Cons

    poor values, not unfriendly environment,

    Advice to ManagementAdvice

    Learn how to be a great company and value your workers

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Escalation Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Escalation Supervisor  in  Saint Joseph, MO
    Former Employee - Escalation Supervisor in Saint Joseph, MO

    I worked at NCO Financial full-time for more than 8 years

    Pros

    Good pay, hour, sometimes dependable company.

    Cons

    Management have unrealistic goals for agents.

    Advice to ManagementAdvice

    Get on the phones your self here and there, to realize what your reps do.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    My experience working at NCO-Charlotte (iTunes) was unpleasant.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Email Customer Service  in  Charlotte, NC
    Former Employee - Email Customer Service in Charlotte, NC

    I worked at NCO Financial full-time for more than a year

    Pros

    Shift bids are held often. Benefits available after a short amount of time. Good place for advancement of women.

    Cons

    Seniority not considered when promoting/advancing. District Managers not open to solving problems on a case by case basis. Confidential information made to employee reporting lines (whistleblower) made public and informer's name revealed. Behavioral issues not addressed when reported. Benefits expensive.

    Doesn't Recommend
  7.  

    Apple tech support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Product Specialist  in  Mendota Heights, MN
    Former Employee - Senior Product Specialist in Mendota Heights, MN

    I worked at NCO Financial full-time for more than a year

    Pros

    Very easy to move up due to lack of qualified individuals

    Cons

    Very stressful to get yelled at all day by Apple customers, and to only have 8 seconds between calls. Everything is very closely monitored and you have to follow a break schedule to a T just to be eligible for a bonus.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Collections Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Representative  in  Mahwah, NJ
    Former Employee - Collections Representative in Mahwah, NJ

    I worked at NCO Financial full-time for more than 8 years

    Pros

    ????? At times the incentives can be rewarding.

    Cons

    Accounts assigned to collectors are controlled and distributed by managers whom play favoratism.
    This allowed for managment to control your overall salary when working on commission.

    Advice to ManagementAdvice

    Become honest leaders.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Friends don't let friends work at NCO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Rockford, IL
    Former Employee - Customer Service Representative in Rockford, IL

    I worked at NCO Financial full-time for more than 3 years

    Pros

    It's a job, and honestly there are people there that are great to interact with. Also, if the center as a whole is doing well then they do try to put prizes out there for exceptional performances.

    Cons

    When I was there last there were several issues with the upper management not working with employees on things like schedule. I've had and seen several issues there with paychecks in the past that are difficult at best to get resolved. The grading system they had in place when I left for the quality monitoring of the calls was rather subjective. They also had an issue with a high turnover rate on employees.

    Advice to ManagementAdvice

    The changes that were needed may have been taken care of by now- I don't know. However, my suggestions would be to stop keeping unions out of the place, or at least make it so the unions wouldn't be necessary. If someone is sick, or has a sick or injured child or family member it would be a good idea to let them take care of that. Such actions would help employees feel like they're cared about and thus would make them more willing to work through any mess in a positive way and keep them there.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Yay

    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCO Financial

    Pros

    Just a wonderful company miss it

    Cons

    Cannot think of anything bad to say

  11. 1 person found this helpful  

    Terrible work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support I  in  Charlotte, NC
    Former Employee - Technical Support I in Charlotte, NC

    I worked at NCO Financial full-time for more than a year

    Pros

    Got to work with Apple and learn about Apple products

    Cons

    Poor management
    Blatant age discrimination
    Blatant favortism
    Unrealistic expectations across the board

    Advice to ManagementAdvice

    Do not discrimanate based on age. While you think you are fooling people, when no one in management is over 25 it is obvious what is going on.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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