NCO Financial Reviews

Updated March 23, 2015
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Employee Reviews

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  1. 1 person found this helpful

    The job was a pretty decent job, they stop giving raises but gave you more work to perform.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance in Charleston, SC
    Former Employee - Finance in Charleston, SC

    I worked at NCO Financial full-time (more than a year)

    Pros

    With the economy the way it is any job is better than no job.

    Cons

    This company does not pay their employees what they are worth.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. Entry level job

    Former Employee - Customer Service Representative in Rockford, IL
    Former Employee - Customer Service Representative in Rockford, IL

    I worked at NCO Financial full-time (more than a year)

    Pros

    Steady work, enjoyable work environment most of the time

    Cons

    Low pay, strict rules, lack of concern for employees

    Advice to ManagementAdvice

    Show your employees that you care more

  3. Management treats collectors like children

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections Representative in Getzville, NY
    Current Employee - Collections Representative in Getzville, NY

    I have been working at NCO Financial full-time (more than 3 years)

    Pros

    Flexible schedule but mostly mindless work

    Cons

    Do as I say not as I do attitude. No advancement opportunities whatsoever

    Advice to ManagementAdvice

    Treat your employees like people not number like you currently do

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. Lots of changes and mismanagement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Professional
    Former Employee - Professional

    I worked at NCO Financial full-time (more than 3 years)

    Pros

    There have been an enormous amount of lay-offs and that’s not going to end anytime soon as far as I can see. The company officers don’t know which direction to take the company. Instead of focusing on fixing the issues, they eliminate entire pieces sectors of the business. In many departments there is lot flexibility when you have a family, which is really nice. Some department managers haven’t got a clue how to manage the department, they are hands off. That can be nice, but when they start feeling pressure they start trying to manage and it is a mess, like trying to review a project when it’s it has just begun before all of the components are in place. Other managers are micro managers and very unappreciative. The company wants to focus on new business, but you can’t build the reputation for that if you don’t take care of the business that you have. If you lay off all of the people that manage a client’s project when they were, they’re not going to be happy now.

    Cons

    Poor training, poor management, horrible benefits.

    Advice to ManagementAdvice

    Establish training and written policies and communicate to all. If you don't know how to do your employee's job, learn it. Work on streamlining processes to make current clients happy. If you go after new business, the companies reputation will be known. Hire from within.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. NCO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Ramsey, NJ
    Former Employee - Anonymous Employee in Ramsey, NJ

    I worked at NCO Financial full-time (more than 5 years)

    Pros

    Good Pay, bonuses, medical insurance

    Cons

    Poor Management, want you to work some weekends

    Recommends
    Disapproves of CEO
  7. 2 people found this helpful

    Escalation Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Escalation Supervisor in Saint Joseph, MO
    Former Employee - Escalation Supervisor in Saint Joseph, MO

    I worked at NCO Financial full-time (more than 8 years)

    Pros

    Good pay, hour, sometimes dependable company.

    Cons

    Management have unrealistic goals for agents.

    Advice to ManagementAdvice

    Get on the phones your self here and there, to realize what your reps do.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful

    It's was good working here when its was osi but soon as nco took over a lot things change and it was a good job anymore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Representative in North Charleston, SC
    Former Employee - Collections Representative in North Charleston, SC

    I worked at NCO Financial full-time (more than 5 years)

    Pros

    working hours, location, parking and direct deposit

    Cons

    poor values, not unfriendly environment,

    Advice to ManagementAdvice

    Learn how to be a great company and value your workers

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. My experience working at NCO-Charlotte (iTunes) was unpleasant.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Email Customer Service in Charlotte, NC
    Former Employee - Email Customer Service in Charlotte, NC

    I worked at NCO Financial full-time (more than a year)

    Pros

    Shift bids are held often. Benefits available after a short amount of time. Good place for advancement of women.

    Cons

    Seniority not considered when promoting/advancing. District Managers not open to solving problems on a case by case basis. Confidential information made to employee reporting lines (whistleblower) made public and informer's name revealed. Behavioral issues not addressed when reported. Benefits expensive.

    Doesn't Recommend
  10. Apple tech support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Product Specialist in Mendota Heights, MN
    Former Employee - Senior Product Specialist in Mendota Heights, MN

    I worked at NCO Financial full-time (more than a year)

    Pros

    Very easy to move up due to lack of qualified individuals

    Cons

    Very stressful to get yelled at all day by Apple customers, and to only have 8 seconds between calls. Everything is very closely monitored and you have to follow a break schedule to a T just to be eligible for a bonus.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. Collections Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Representative in Mahwah, NJ
    Former Employee - Collections Representative in Mahwah, NJ

    I worked at NCO Financial full-time (more than 8 years)

    Pros

    ????? At times the incentives can be rewarding.

    Cons

    Accounts assigned to collectors are controlled and distributed by managers whom play favoratism.
    This allowed for managment to control your overall salary when working on commission.

    Advice to ManagementAdvice

    Become honest leaders.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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