NCO Financial

  www.ncofinancial.com
  www.ncofinancial.com
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NCO Financial Reviews

Updated September 17, 2014
Updated September 17, 2014
108 Reviews
2.5
108 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
NCO Financial CEO, Expert Global Solutions Ron Rittenmeyer
Ron Rittenmeyer
6 Ratings

Review Highlights

Pros
  • Working from home is a definite plus (in 4 reviews)

  • I love the work environment, the staff there were really nice (in 5 reviews)


Cons
  • Not much room for advancement, even when promised (in 5 reviews)

  • When I was there last there were several issues with the upper management not working with employees on things like schedule (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Terrible work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support I  in  Charlotte, NC
    Former Employee - Technical Support I in Charlotte, NC

    I worked at NCO Financial full-time for more than a year

    Pros

    Got to work with Apple and learn about Apple products

    Cons

    Poor management
    Blatant age discrimination
    Blatant favortism
    Unrealistic expectations across the board

    Advice to ManagementAdvice

    Do not discrimanate based on age. While you think you are fooling people, when no one in management is over 25 it is obvious what is going on.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Chewed up and spit out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Recruiter  in  Phoenix, AZ
    Former Employee - Recruiter in Phoenix, AZ

    I worked at NCO Financial full-time for less than a year

    Pros

    If you are a 3rd party Collector or a CS agent, this is the company you want to work at. As a Collector, either working for NCO or TSI is a good choice. If you are a CS agent looking for a stable/legitimate home based position, pursue the openings available at ALW Sourcing. This feedback applies to the Phoenix, AZ office due to the superb GMs in place there.

    Cons

    Assine & archaic hiring process, reluctant to adapt to change. Various business groups have a difficult time getting along with each other. Office politics play too much of a role in everyday activities.

    Advice to ManagementAdvice

    Management by intimidation is not always the best policy.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Don't make this mistake!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Representative  in  Bingham Farms, MI
    Former Employee - Collections Representative in Bingham Farms, MI

    I worked at NCO Financial full-time for more than 5 years

    Pros

    A job while you look for a real one or going to college. Please don't stay there pass these two reasons.

    Cons

    Raise after a year if you get one will be .5 - 10 cents! Will only make bonus if you are a suck up.
    Will start you off at 8.00 with a super high goal you will never make. No sick days and even if you show them a doctor excuse or proof of family illness will try and fire you.
    Employee Relations is never on your side so don't waste your time!

    Advice to ManagementAdvice

    Time to just close up shop. You treat the employees like trash and pay them so little 80% of the employees are forced to get medicaid and food stamps! Also it's wrong to make employees
    have to pay 50% of court cost/lawyer fees if NCO gets sued on an acct.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    It had more downs than ups

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative/Technical Support Representative  in  Hampton, VA
    Former Employee - Customer Service Representative/Technical Support Representative in Hampton, VA

    I worked at NCO Financial

    Pros

    The pay is pretty good because they would give us unlimited overtime, but then they would stop the overtime every so often for long periods of time.

    Cons

    It was a very unprofessional environments, you got promoted off of who you knew or who you were close to. The supervisors were very unfair, disrespectful, and felt the need to treat their employees like trash

    Advice to ManagementAdvice

    Just change your overall professionalism.

    Doesn't Recommend
  6. 1 person found this helpful  

    Very satisfying, enjoyable workplace, and a nice environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Intermediate Supervisor (PAL)  in  Pittsburgh, PA
    Current Employee - Intermediate Supervisor (PAL) in Pittsburgh, PA

    I have been working at NCO Financial

    Pros

    The workkplace is very fun, and the people are great. Very good management are very good at assisting employees when needed. Very good hours either 8 - 4:30 shift or 9:30 - 6. Monday through Friday.

    Cons

    The only downsides that I would say would be the pay. It is not the highest paying position, and also from what I understand it does take a long while for raises and evenw hen received raises are not very high, but still very workable.

    Advice to ManagementAdvice

    To be honest the management is excellent I have no complaints about the management. The immediate supervisors are great, and the project manager is very freidnly and very professional.

    Recommends
    Approves of CEO
  7. 1 person found this helpful  

    Wake up Call

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Collections Representative  in  Richardson, TX
    Current Employee - Collections Representative in Richardson, TX

    I have been working at NCO Financial

    Pros

    The hourly pay and the people you meet while working

    Cons

    You only get somewhere if you know someone. Be prepared to be another money making machine for management when you walk through the door. As long as you're collecting money, you're on good terms with management. When numbers go down, so does your reputation. One month you're collector of the month, the next you're stressed out about if you're ever going to hit budget again. The budget system is rigged. You will find yourself with a higher budget than experienced 6 or 7year collectors, while you're a newbie. Be expected to be talked down on by managers, supervisors and team-leads behind your back, but smiled at when they see you. It's like playing a psychological game in that place. It's not professional and be expected to be treated like a face in the crowd.

    Advice to ManagementAdvice

    Start acting like you care, change the bonus structure and start caring about employees even if they aren't bringing in their monthly budget.

    Doesn't Recommend
    No opinion of CEO
  8.  

    Unstructured and Unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - MobileMe Advisor  in  Charlotte, NC
    Former Employee - MobileMe Advisor in Charlotte, NC

    I worked at NCO Financial

    Pros

    Can not think of anything really positive with the company. It exposes you to call center experience and Apple products.

    Cons

    Unstructured. Promotions not based on merit but friendship with management. HR doesn't address complaints. No room for advancement. No confidentially.

    Advice to ManagementAdvice

    Management need to take notice of the complaints by the advisors. There is no stability with the company. Everyone is out for the next person. Its a shame that an advisor can not like another advisor and make up lies to end employment. Wouldn't recommend anyone to work for this company.

    Doesn't Recommend
    Disapproves of CEO
  9.  

    It's just a pit stop job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Houston, TX
    Current Employee - Customer Service Representative in Houston, TX

    I have been working at NCO Financial

    Pros

    You can make ok money while in school, and you can make good money in holiday season. You can gain experience.

    Cons

    There are a lot. Management really has no clue what they are doing, the place is unsanitary, and they will work the life out of you!

    Advice to ManagementAdvice

    Be careful who you trust and who bump heads with. There are is a lot of favoritism and unfairness when it comes to working here .

    Doesn't Recommend
  10.  

    Great way to build customer service/call center experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative (Tracking Agent)  in  Greensboro, NC
    Former Employee - Customer Service Representative (Tracking Agent) in Greensboro, NC

    I worked at NCO Financial

    Pros

    Pay was ok for the area
    Flexible hours and schedules
    Some room for growth and advancement
    Fun work environment, great way to meet new people

    Cons

    Some unprofessional supervisors and leaders ( not all but some)
    .10 raise after a year
    Deal with unruly customers more times than not

    Advice to ManagementAdvice

    A raise of at least $1 will be more sufficient after a year of dedicated service, choose leaders based on there knowledge and experience.

    Recommends
    No opinion of CEO
  11.  

    It's average, somewhat of a good company to get experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Patient Access Service Representative  in  Richardson, TX
    Current Employee - Patient Access Service Representative in Richardson, TX

    I have been working at NCO Financial

    Pros

    Casual dress code Monday through Friday

    Cons

    Not much room for advancement, even when promised

    Doesn't Recommend
    No opinion of CEO

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