NCO Financial Reviews

Updated July 5, 2015
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141 Employee Reviews

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  1. good company got a lot experience and learned leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Debt Collector in Mendota Heights, MN
    Former Employee - Debt Collector in Mendota Heights, MN

    I worked at NCO Financial full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    just keep in mind the job works so so do you

    Cons

    clients was hard to keep

    Advice to Management

    when coming there know as a manager you have to work hard


  2. NCO Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections Representative in Montgomery, AL
    Current Employee - Collections Representative in Montgomery, AL

    I have been working at NCO Financial full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    It teaches you to deal with challenges daily in a positive way, and never run from a problem even if it's extremely difficult.

    Cons

    Always dealing with customers that has a different problem. When you try and give the customer advice that's in their best interest they don't want to listen to you, and keep doing the same thing over and over again.

    Advice to Management

    You should appreciate your employees.


  3. Underappreciated and AUnderpaid

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lenexa, KS
    Former Employee - Customer Service Representative in Lenexa, KS

    I worked at NCO Financial full-time (More than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great opportunity to work from home.

    Cons

    The ever increasing responsibilities far outweighs the pay.

    Advice to Management

    Those of you who the decisions should work the position for a month to get a feel for what you put us through.


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  5. The work was pretty much your standard call center stuff.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCO Financial

    Pros

    It was easy, and you don't really have to have a work history, so it's a good starter job.

    Cons

    There will be a lot of customers complaining about issues you can do nothing about, but that's the nature of the job.


  6. This is not a professional company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Work From Home in Saint Joseph, MO
    Current Employee - Work From Home in Saint Joseph, MO

    I have been working at NCO Financial full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The company will offer you 40 hours guaranteed weekly

    Cons

    This company is very unprofessional. The work from home project is slavery. The pay is not competitive and the Managers are rude.

    Advice to Management

    Advice to Management. Become knowledgeable on your company policies. Stop promoting individuals with No education and refer to themselves as "rednecks". This company has no many political issues and high turnover rate.


  7. Helpful (1)

    low pay and more work responsibilities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center in Charleston, SC
    Former Employee - Call Center in Charleston, SC

    I worked at NCO Financial full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    a paycheck if you want to call it that. no raises at all

    Cons

    they do not care about the employees. they are no more than cattle to the upper managment.

    Advice to Management

    get a grip senior staff, stop pushing more work and expect us to do it without compensation.


  8. Easy Money

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCO Financial

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Came in as a Shipping agent for UPS, extremely easy money

    Cons

    Office culture is exactly like high school. Policies change eveyday. Very High turnover rate


  9. Collector

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCO Financial

    Pros

    I enjoyed the pizza bagels

    Cons

    Everything bit the pizza bagels suck here

    Advice to Management

    If you have worked there longer than five years, you probably need to move on as you were part of the problem


  10. Average experience. Good Starting point for someone new to the workforce

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCO Financial

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    40 hour work weeks long as you meet basic requirements
    The pay is a little above min. wage
    Gives you good customer service experience

    Cons

    Inconsistencies when it comes to policy
    Mandatory work periods


  11. Poor business no raises pay 9.08

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCO Financial

    Pros

    Good benefits, full time job, discounts on at&t cell phone, sprint, and Verizon

    Cons

    No raises pay 9.08 no negotiations don't matter if you have experience or not you're going to make 9.08/hr at north charleston, sc location

    Advice to Management

    Give raises and bonuses



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