NCO Reviews

Updated August 23, 2014
Updated August 23, 2014
60 Reviews

2.7
60 Reviews
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6 Ratings

Review Highlights

Pros
  • Opened minded and I worked with some great people (in 3 reviews)

  • Meet new people, large space, various departments (in 2 reviews)


Cons
  • Upper management will not listen to idea's or change policy (in 5 reviews)

  • Call center atmosphere so you would have to deal with all walks of life (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Not a bad place to work

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Customer Service Representative  in  Joplin, MO
    Former Employee - Customer Service Representative in Joplin, MO

    I worked at NCO full-time for more than 3 years

    Pros

    My paycheck never bounced. It was easy to get hired.

    Cons

    Ever changing management and lead personal. Changes in policy and not everyone is told changes. Not much chance of moving up unless you know who's butt to kiss .

    Advice to ManagementAdvice

    Everyone needs to be on the same page. Rules need to be followed by EVERYONE not just certain people.

    Recommends
    Neutral Outlook
  2.  

    CUstomer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service/UPS Universal Agent  in  Greensboro, NC
    Former Employee - Customer Service/UPS Universal Agent in Greensboro, NC

    I worked at NCO full-time for more than 3 years

    Pros

    Worked with my college hours

    Cons

    This was a rather boring job.

    Advice to ManagementAdvice

    Management was fine. They were fair

    Recommends
    Negative Outlook
  3.  

    Just another collection agency

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections  in  Buffalo, NY
    Current Employee - Collections in Buffalo, NY

    I have been working at NCO full-time for more than a year

    Pros

    Growth is stagnant for vertical success. Hard to break the clique that is there. Bonus structure is amazing if you are successful in the ARM division, myself specifically Department of Education.

    Cons

    High turnover, no loyalty. Call center atmosphere so you would have to deal with all walks of life. Good to start for experience if no degree. Not something I would want to do with my degree though.

    Advice to ManagementAdvice

    Take care of your valued employees.

    Recommends
    Neutral Outlook
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  5.  

    I loved working for the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCO full-time

    Pros

    wages were great for the position

    Cons

    the shifts in which they ask you to work is hard to fit when you have younger children.

    Recommends
  6.  

    I worked there as a supervisor for 3 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader  in  Eagan, MN
    Former Employee - Team Leader in Eagan, MN

    I worked at NCO full-time for more than 3 years

    Pros

    I do not have any pro's to list for this job

    Cons

    -Gauged on performance on a set of tasks that you do not have enough time in a week to complete
    -Strict policies on how you can reward and demerit both good and bad employee's
    -Expectation that as salary you are working 50+ hours per week with all tasks that are assigned to you (many of which are outside of your job description)
    -Upper management passes off it's work onto supervisors
    -Asking for help from colleagues or upper management is seen as weakness
    -Upper management will not listen to idea's or change policy
    -Recent takeover by APAC has caused many rules to change and this has put formerly employed staff members at risk of losing their position or being demoted (something as simple as facial piercing used to be accepted and now are not)
    -exceptions will not be made for any reason (unless your buddy buddy with those at the top)
    -almost impossible to get promoted unless some one else in a position is fired or quits

    Advice to ManagementAdvice

    -Treat employee's equally and fairly based on their performance and consistently
    -if there is work to be assigned outside of the normal requirements in a week, spread it out between all staff members and do not overburden your best employee's to the point of burn out-
    -Whenever there is a change of policy, contract, client, etc, make sure all management and staff members are sat down with individually
    -Do annual/monthly reviews especially with staff members like supervisors, they were hired for a reason

    Doesn't Recommend
    Negative Outlook
  7.  

    I wouldn't recommend to my worst enemy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Production Supervisor  in  Rockford, IL
    Former Employee - Production Supervisor in Rockford, IL

    I worked at NCO full-time for more than 3 years

    Pros

    I was able to find another job after several years at this organization.

    Cons

    The company does not value it's employees and cares strictly for the bottom dollar. Their leadership style is to induce fear into the workforce to generate faster, higher quality service but this approach continues to not generate results.

    Advice to ManagementAdvice

    Try different approaches besides discipline and fear when looking for ways to motivate the workforce.

    Doesn't Recommend
  8.  

    Learned great customer service and Sales skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Agent  in  Yuma, AZ
    Former Employee - Insurance Agent in Yuma, AZ

    I worked at NCO full-time for more than 5 years

    Pros

    Offered great opportunities to further my career.

    Cons

    Company shut down in my state.

    Advice to ManagementAdvice

    Not much advice.

    Recommends
    Neutral Outlook
  9.  

    Awful, Bad management, very unprofessional.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCO

    Pros

    Lots of hours. Other than that not much.

    Cons

    To many to say, management is awful.

    Doesn't Recommend
  10.  

    Nco does not care about it's employees. They continue to send work out of the country and should not be given tax breaks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Services Representative  in  Norcross, GA
    Former Employee - Client Services Representative in Norcross, GA

    I worked at NCO full-time for more than 10 years

    Pros

    worked with some great clients, gained a lot of varied experience.

    Cons

    Some of the management played the friends and family game and left no room for others to advance. Hard work and dedication means nothing to this company. Employees are not valued

    Advice to ManagementAdvice

    Treat and pay people right and stop sending work out of the country

    Doesn't Recommend
    Negative Outlook
  11.  

    Management over quality and compliance of collections of firms and internal collectors.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCO full-time

    Pros

    There were opportunities for pros which unfortunately never development due to business restructuring or changes in leadership.

    Cons

    Outsourcing was a con for this corporation as with many others.

    Doesn't Recommend

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