NCO

  www.ncogroup.com
  www.ncogroup.com

NCO Reviews

Updated December 1, 2014
Updated December 1, 2014
64 Reviews
2.6
64 Reviews
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Review Highlights

Pros
  • Opened minded and I worked with some great people (in 3 reviews)

  • Meet new people, large space, various departments (in 2 reviews)


Cons
  • Upper management will not listen to idea's or change policy (in 5 reviews)

  • Call center atmosphere so you would have to deal with all walks of life (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Okay, But know what you are getting into

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCO full-time (more than an year)

    Pros

    Company has good pay and benefits, and does a great job of promoting from within, even without a formal education. Everyone that works hard has the opportunity to move up from the ground level

    Cons

    Very stressfull as you will generally be working in a call center environment, and dealing with unhappy customers either those that called in if you are working on the service side, or dealing with collections which is incredibly difficult. There are quotes and the pressure to perform is intense.

    Doesn't Recommend
  2.  

    previous employer sold company to them

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Finance in Phoenix, AZ
    Former Employee - Customer Finance in Phoenix, AZ

    I worked at NCO full-time (more than an year)

    Pros

    work at home telecommute schedule

    Cons

    pay was low and not very consistent answers with team leads

    Advice to ManagementAdvice

    \make sure your second in command are on the same page and also don't treat your employees like a number

    Doesn't Recommend
    Negative Outlook
  3.  

    Customer service agent

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCO

    Pros

    None, it's a job , unlimited over time

    Cons

    9.35hr
    Micro management
    Work weekends & holidays

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Easy come, Easy Go.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Agent in North Charleston, SC
    Former Employee - Call Center Agent in North Charleston, SC

    I worked at NCO full-time (more than an year)

    Pros

    IF you do everything right, no one will ever notice you, and you will likely never get in trouble or have to worry about your job. Can just come in and do your thing day out collect money.

    Cons

    Low Pay.
    Terrible benefits, that start after 6 months of employment.
    VERY High Turnover.
    For most employees...They would rather fire you, then help you stick around with the company for more then 6 months...as its much easier and cheaper to hire a new training class of employees then to start/continue paying you benefits.

    Advice to ManagementAdvice

    Try listening to good advice when you get it from your employees. It would better the company.
    Try actually doing what you are saying you will do, and fixing problems that need addressed.
    Try having something productive come from meetings that take place several times a week, which include all of the supervisors, leaving no one around to help out agents when its needeD.

    Doesn't Recommend
    Neutral Outlook
  6.  

    Not a bad place to work

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Customer Service Representative in Joplin, MO
    Former Employee - Customer Service Representative in Joplin, MO

    I worked at NCO full-time (more than 3 years)

    Pros

    My paycheck never bounced. It was easy to get hired.

    Cons

    Ever changing management and lead personal. Changes in policy and not everyone is told changes. Not much chance of moving up unless you know who's butt to kiss .

    Advice to ManagementAdvice

    Everyone needs to be on the same page. Rules need to be followed by EVERYONE not just certain people.

    Recommends
    Neutral Outlook
  7.  

    CUstomer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service/UPS Universal Agent in Greensboro, NC
    Former Employee - Customer Service/UPS Universal Agent in Greensboro, NC

    I worked at NCO full-time (more than 3 years)

    Pros

    Worked with my college hours

    Cons

    This was a rather boring job.

    Advice to ManagementAdvice

    Management was fine. They were fair

    Recommends
    Negative Outlook
  8.  

    Just another collection agency

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections in Buffalo, NY
    Current Employee - Collections in Buffalo, NY

    I have been working at NCO full-time (more than an year)

    Pros

    Growth is stagnant for vertical success. Hard to break the clique that is there. Bonus structure is amazing if you are successful in the ARM division, myself specifically Department of Education.

    Cons

    High turnover, no loyalty. Call center atmosphere so you would have to deal with all walks of life. Good to start for experience if no degree. Not something I would want to do with my degree though.

    Advice to ManagementAdvice

    Take care of your valued employees.

    Recommends
    Neutral Outlook
  9.  

    I loved working for the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCO full-time

    Pros

    wages were great for the position

    Cons

    the shifts in which they ask you to work is hard to fit when you have younger children.

    Recommends
  10.  

    I worked there as a supervisor for 3 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in Eagan, MN
    Former Employee - Team Leader in Eagan, MN

    I worked at NCO full-time (more than 3 years)

    Pros

    I do not have any pro's to list for this job

    Cons

    -Gauged on performance on a set of tasks that you do not have enough time in a week to complete
    -Strict policies on how you can reward and demerit both good and bad employee's
    -Expectation that as salary you are working 50+ hours per week with all tasks that are assigned to you (many of which are outside of your job description)
    -Upper management passes off it's work onto supervisors
    -Asking for help from colleagues or upper management is seen as weakness
    -Upper management will not listen to idea's or change policy
    -Recent takeover by APAC has caused many rules to change and this has put formerly employed staff members at risk of losing their position or being demoted (something as simple as facial piercing used to be accepted and now are not)
    -exceptions will not be made for any reason (unless your buddy buddy with those at the top)
    -almost impossible to get promoted unless some one else in a position is fired or quits

    Advice to ManagementAdvice

    -Treat employee's equally and fairly based on their performance and consistently
    -if there is work to be assigned outside of the normal requirements in a week, spread it out between all staff members and do not overburden your best employee's to the point of burn out-
    -Whenever there is a change of policy, contract, client, etc, make sure all management and staff members are sat down with individually
    -Do annual/monthly reviews especially with staff members like supervisors, they were hired for a reason

    Doesn't Recommend
    Negative Outlook
  11.  

    I wouldn't recommend to my worst enemy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Production Supervisor in Rockford, IL
    Former Employee - Production Supervisor in Rockford, IL

    I worked at NCO full-time (more than 3 years)

    Pros

    I was able to find another job after several years at this organization.

    Cons

    The company does not value it's employees and cares strictly for the bottom dollar. Their leadership style is to induce fear into the workforce to generate faster, higher quality service but this approach continues to not generate results.

    Advice to ManagementAdvice

    Try different approaches besides discipline and fear when looking for ways to motivate the workforce.

    Doesn't Recommend

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