NCO Reviews

Updated March 21, 2015
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2.8
66 Reviews
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6 Ratings

Pros
  • Opened minded and I worked with some great people (in 3 reviews)

  • Meet new people, large space, various departments (in 2 reviews)

Cons
  • Upper management will not listen to idea's or change policy (in 5 reviews)

  • Call center atmosphere so you would have to deal with all walks of life (in 4 reviews)

More Pros and Cons

Employee Reviews

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  1. its ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCO full-time (more than 3 years)

    Pros

    a lot of benefits at first

    Cons

    salary not enough for taking calls covering tech sales csr for one agent

    Advice to ManagementAdvice

    most sup/manager are not professional

    Recommends
    Neutral Outlook
  2. collection agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCO

    Pros

    Some of the best reasons working at NCO Financial is the opportunity to work at home on some projects

    Cons

    Pay raises are not offered often. I've been working at NCO for two years and have not had even a .50 raise. When I ask about one, I'm told that most likely the company will not offer raises anytime soon

    Advice to ManagementAdvice

    Show your employees that you appreciate them and the work they do by completing evaluations and offering raises to the workers who really deserves them

    Recommends
    Neutral Outlook
  3. 1 person found this helpful

    Customer service agent

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCO

    Pros

    None, it's a job , unlimited over time

    Cons

    9.35hr
    Micro management
    Work weekends & holidays

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. previous employer sold company to them

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Finance in Phoenix, AZ
    Former Employee - Customer Finance in Phoenix, AZ

    I worked at NCO full-time (more than a year)

    Pros

    work at home telecommute schedule

    Cons

    pay was low and not very consistent answers with team leads

    Advice to ManagementAdvice

    \make sure your second in command are on the same page and also don't treat your employees like a number

    Doesn't Recommend
    Negative Outlook
  6. 1 person found this helpful

    Okay, But know what you are getting into

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCO full-time (more than a year)

    Pros

    Company has good pay and benefits, and does a great job of promoting from within, even without a formal education. Everyone that works hard has the opportunity to move up from the ground level

    Cons

    Very stressfull as you will generally be working in a call center environment, and dealing with unhappy customers either those that called in if you are working on the service side, or dealing with collections which is incredibly difficult. There are quotes and the pressure to perform is intense.

    Doesn't Recommend
  7. 1 person found this helpful

    Easy come, Easy Go.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Agent in North Charleston, SC
    Former Employee - Call Center Agent in North Charleston, SC

    I worked at NCO full-time (more than a year)

    Pros

    IF you do everything right, no one will ever notice you, and you will likely never get in trouble or have to worry about your job. Can just come in and do your thing day out collect money.

    Cons

    Low Pay.
    Terrible benefits, that start after 6 months of employment.
    VERY High Turnover.
    For most employees...They would rather fire you, then help you stick around with the company for more then 6 months...as its much easier and cheaper to hire a new training class of employees then to start/continue paying you benefits.

    Advice to ManagementAdvice

    Try listening to good advice when you get it from your employees. It would better the company.
    Try actually doing what you are saying you will do, and fixing problems that need addressed.
    Try having something productive come from meetings that take place several times a week, which include all of the supervisors, leaving no one around to help out agents when its needeD.

    Doesn't Recommend
    Neutral Outlook
  8. Not a bad place to work

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Customer Service Representative in Joplin, MO
    Former Employee - Customer Service Representative in Joplin, MO

    I worked at NCO full-time (more than 3 years)

    Pros

    My paycheck never bounced. It was easy to get hired.

    Cons

    Ever changing management and lead personal. Changes in policy and not everyone is told changes. Not much chance of moving up unless you know who's butt to kiss .

    Advice to ManagementAdvice

    Everyone needs to be on the same page. Rules need to be followed by EVERYONE not just certain people.

    Recommends
    Neutral Outlook
  9. CUstomer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service/UPS Universal Agent in Greensboro, NC
    Former Employee - Customer Service/UPS Universal Agent in Greensboro, NC

    I worked at NCO full-time (more than 3 years)

    Pros

    Worked with my college hours

    Cons

    This was a rather boring job.

    Advice to ManagementAdvice

    Management was fine. They were fair

    Recommends
    Negative Outlook
  10. Just another collection agency

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections in Buffalo, NY
    Current Employee - Collections in Buffalo, NY

    I have been working at NCO full-time (more than a year)

    Pros

    Growth is stagnant for vertical success. Hard to break the clique that is there. Bonus structure is amazing if you are successful in the ARM division, myself specifically Department of Education.

    Cons

    High turnover, no loyalty. Call center atmosphere so you would have to deal with all walks of life. Good to start for experience if no degree. Not something I would want to do with my degree though.

    Advice to ManagementAdvice

    Take care of your valued employees.

    Recommends
    Neutral Outlook
  11. I loved working for the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCO full-time

    Pros

    wages were great for the position

    Cons

    the shifts in which they ask you to work is hard to fit when you have younger children.

    Recommends

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