NCO Reviews

Updated March 21, 2015
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2.8
66 Reviews
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CEO
6 Ratings

Pros
  • Opened minded and I worked with some great people (in 3 reviews)

  • Meet new people, large space, various departments (in 2 reviews)

Cons
  • Upper management will not listen to idea's or change policy (in 5 reviews)

  • Call center atmosphere so you would have to deal with all walks of life (in 4 reviews)

More Pros and Cons

Employee Reviews

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  1. I loved working for the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCO full-time

    Pros

    wages were great for the position

    Cons

    the shifts in which they ask you to work is hard to fit when you have younger children.

    Recommends
  2. n/a

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCO full-time (more than a year)

    Pros

    Strong senior leadership team. Executives you can look up to.

    Cons

    leadership learning courses are lacking, especially for senior management upwards, work life balance

    Advice to ManagementAdvice

    n/a

  3. Customer Service Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Panamá (Panama)
    Former Employee - Customer Service Agent in Panamá (Panama)

    I worked at NCO full-time (less than a year)

    Pros

    Fist of all I have to say that it is a great company to work for, they have highly educated people which make NCO a place where you can grow you career. they also provide a great salary!

    Cons

    The “real” conversations happen offline, rather than face-to-face. If people can’t say what they really feel in public, they’ll still say it – but to third parties.

    Advice to ManagementAdvice

    n/a

    Recommends
    Positive Outlook
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  5. Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCO

    Pros

    They have brought a lot of wonderful changes. Raises have increased, more training and increased benefits.

    Cons

    There are no cons really. The people I work with are very nice.

    Recommends
    Positive Outlook
  6. excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Telesales Agent in Quezon City, Quezon City (Philippines)
    Current Employee - Telesales Agent in Quezon City, Quezon City (Philippines)

    I have been working at NCO full-time (less than a year)

    Pros

    best about nco first the management very organize, all people working there is very friendly and easy to approach. second is the ambiance of the place very accessible there's alot of store/stall where in you can buy foods and other necessity, near to transportation like mrt. the most i like the most is the health insurance even though your not regular employee they will give you a health card were you can use if ever you got sick.. sounds great right :)

    Cons

    i cant saying any downside of nco.

    Recommends
    Positive Outlook
  7. this company is great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Agent in Quezon City, National Capital Region (Philippines)
    Former Employee - Collections Agent in Quezon City, National Capital Region (Philippines)

    I worked at NCO full-time (more than a year)

    Pros

    good compensation, good benefits, great people

    Cons

    the company is great but some of the people in the management level on some accounts were not.

    Advice to ManagementAdvice

    be mindful of your employees, and the reasons why these great people are leaving.

    Recommends
    Positive Outlook
  8. ias my first bpo partner it's fun working with them

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Inbound Sales Representative in New York, NY
    Former Contractor - Inbound Sales Representative in New York, NY

    I worked at NCO as a contractor (less than a year)

    Pros

    you'll be paid fairly,complete benefits,we also have free meal per shift what else can u ask for to give them a nice performance???

    Cons

    you definitely need to work well for you to stay, and you have to be friends with everybody to get their sympathy.

    Advice to ManagementAdvice

    try looking towards your employees feelings,sometimes it's better to tell them the truth.

    Recommends
    Neutral Outlook
  9. Wonderful and fun.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative
    Former Employee - Sales Representative

    I worked at NCO full-time (more than a year)

    Pros

    Lots of perks and benefits...

    Cons

    Not all of the account have the same incentive program...

    Recommends
    Neutral Outlook
  10. great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCO full-time (less than a year)

    Pros

    very great employees and flexible time

    Cons

    they sometimes cut the time of your work

    Recommends
    Positive Outlook
    Approves of CEO
  11. its ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCO full-time (more than 3 years)

    Pros

    a lot of benefits at first

    Cons

    salary not enough for taking calls covering tech sales csr for one agent

    Advice to ManagementAdvice

    most sup/manager are not professional

    Recommends
    Neutral Outlook

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