NCO
2.8 of 5 57 reviews
www.ncogroup.com Horsham, PA

NCO Reviews

Updated Jun 9, 2014

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2.8 57 reviews

                             

33% Approve of the CEO

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(6 ratings)

45% of employees recommend this company to a friend
57 Employee Reviews
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Review Highlights

Pros:
  • "Opened minded and I worked with some great people"
    in 3 reviews
  • "Meet new people, large space, various departments"
    in 2 reviews
Cons:
  • "Upper management will not listen to idea's or change policy"
    in 5 reviews
  • "No Professionalism in Senior Management Group"
    in 2 reviews
  • Show more review highlights

Reviews

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    I loved working for the company.

    Anonymous Employee (Former Employee)

    Proswages were great for the position

    Consthe shifts in which they ask you to work is hard to fit when you have younger children.

    Yes, I would recommend this company to a friend

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    n/a

    Anonymous Employee (Current Employee)

    ProsStrong senior leadership team. Executives you can look up to.

    Consleadership learning courses are lacking, especially for senior management upwards, work life balance

    Advice to Senior Managementn/a

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    Customer Service Agent

    Customer Service Agent (Former Employee)
    Panamá (Panama)

    ProsFist of all I have to say that it is a great company to work for, they have highly educated people which make NCO a place where you can grow you career. they also provide a great salary!

    ConsThe “real” conversations happen offline, rather than face-to-face. If people can’t say what they really feel in public, they’ll still say it – but to third parties.

    Advice to Senior Managementn/a

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Customer Service

    Anonymous Employee (Current Employee)

    ProsThey have brought a lot of wonderful changes. Raises have increased, more training and increased benefits.

    ConsThere are no cons really. The people I work with are very nice.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    excellent

    Telesales Agent (Current Employee)
    Quezon City, Quezon City (Philippines)

    Prosbest about nco first the management very organize, all people working there is very friendly and easy to approach. second is the ambiance of the place very accessible there's alot of store/stall where in you can buy foods and other necessity, near to transportation like mrt. the most i like the most is the health insurance even though your not regular employee they will give you a health card were you can use if ever you got sick.. sounds great right :)

    Consi cant saying any downside of nco.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    this company is great

    Collections Agent (Former Employee)
    Quezon City, National Capital Region (Philippines)

    Prosgood compensation, good benefits, great people

    Consthe company is great but some of the people in the management level on some accounts were not.

    Advice to Senior Managementbe mindful of your employees, and the reasons why these great people are leaving.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    ias my first bpo partner it's fun working with them

    Inbound Sales Representative (Former Employee)
    New York, NY

    Prosyou'll be paid fairly,complete benefits,we also have free meal per shift what else can u ask for to give them a nice performance???

    Consyou definitely need to work well for you to stay, and you have to be friends with everybody to get their sympathy.

    Advice to Senior Managementtry looking towards your employees feelings,sometimes it's better to tell them the truth.

    Yes, I would recommend this company to a friend

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    Wonderful and fun.

    Sales Representative (Former Employee)

    ProsLots of perks and benefits...

    ConsNot all of the account have the same incentive program...

    Yes, I would recommend this company to a friend

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    • Approves of CEO

     

    great company

    Anonymous Employee (Former Employee)

    Prosvery great employees and flexible time

    Consthey sometimes cut the time of your work

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Just another collection agency

    Collections (Current Employee)
    Buffalo, NY

    ProsGrowth is stagnant for vertical success. Hard to break the clique that is there. Bonus structure is amazing if you are successful in the ARM division, myself specifically Department of Education.

    ConsHigh turnover, no loyalty. Call center atmosphere so you would have to deal with all walks of life. Good to start for experience if no degree. Not something I would want to do with my degree though.

    Advice to Senior ManagementTake care of your valued employees.

    Yes, I would recommend this company to a friend

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