NCO Reviews

Updated April 7, 2015
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2.8
68 Reviews
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6 Ratings

Pros
  • Opened minded and I worked with some great people (in 3 reviews)

  • Meet new people, large space, various departments (in 2 reviews)

Cons
  • Upper management will not listen to idea's or change policy (in 5 reviews)

  • Call center atmosphere so you would have to deal with all walks of life (in 4 reviews)

More Pros and Cons

Employee Reviews

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  1. Go to work, get your money, go home, do it again.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Verifier
    Former Employee - Verifier

    I worked at NCO part-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    - Decent pay if you're a college student
     - Casual (only a pro if you actually like casual work places)
     - Most people are nice

    Cons

    The floor and verification had different standards so when I had to go 'retrain' folks who had multiple bounced sales it went in one ear and out the other because their actual supervisor(s) pretty much pardoned them from having to adhere to selling in a way that wouldn't result in a bounce next time.

    Advice to Management

    The telemarketing position didn't require folks to have prior sales experience, but required them to sell as if they did. It may be a bit more expensive, but consider bringing in someone to teach reps how to sell because the people promoted from within, at least where I was, didn't know how to sell. Getting someone who really knows what they're doing is much better than folks lying to customers then having a ton of sales bounced on the back end. (BTW, reps weren't taught to lie in classes, but when shadowing "top sellers" it became obvious that many of them lied to get sales.)

  2. Excellent and friendly environment, polite and professional.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telecommunication Representative in Joplin, MO
    Former Employee - Telecommunication Representative in Joplin, MO

    I worked at NCO full-time (more than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Fast paced, good training, career oriented.

    Cons

    Pay was set should be based on sales.

    Advice to Management

    Keep up good work!

  3. its ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCO full-time (more than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    a lot of benefits at first

    Cons

    salary not enough for taking calls covering tech sales csr for one agent

    Advice to Management

    most sup/manager are not professional

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  5. Helpful (1)

    collection agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCO

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Some of the best reasons working at NCO Financial is the opportunity to work at home on some projects

    Cons

    Pay raises are not offered often. I've been working at NCO for two years and have not had even a .50 raise. When I ask about one, I'm told that most likely the company will not offer raises anytime soon

    Advice to Management

    Show your employees that you appreciate them and the work they do by completing evaluations and offering raises to the workers who really deserves them

  6. previous employer sold company to them

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Finance in Phoenix, AZ
    Former Employee - Customer Finance in Phoenix, AZ

    I worked at NCO full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    work at home telecommute schedule

    Cons

    pay was low and not very consistent answers with team leads

    Advice to Management

    \make sure your second in command are on the same page and also don't treat your employees like a number

  7. Helpful (1)

    Customer service agent

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCO

    Pros

    None, it's a job , unlimited over time

    Cons

    9.35hr
    Micro management
    Work weekends & holidays

  8. Helpful (1)

    Okay, But know what you are getting into

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCO full-time (more than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Company has good pay and benefits, and does a great job of promoting from within, even without a formal education. Everyone that works hard has the opportunity to move up from the ground level

    Cons

    Very stressfull as you will generally be working in a call center environment, and dealing with unhappy customers either those that called in if you are working on the service side, or dealing with collections which is incredibly difficult. There are quotes and the pressure to perform is intense.

  9. Helpful (1)

    Easy come, Easy Go.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Agent in North Charleston, SC
    Former Employee - Call Center Agent in North Charleston, SC

    I worked at NCO full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    IF you do everything right, no one will ever notice you, and you will likely never get in trouble or have to worry about your job. Can just come in and do your thing day out collect money.

    Cons

    Low Pay.
    Terrible benefits, that start after 6 months of employment.
    VERY High Turnover.
    For most employees...They would rather fire you, then help you stick around with the company for more then 6 months...as its much easier and cheaper to hire a new training class of employees then to start/continue paying you benefits.

    Advice to Management

    Try listening to good advice when you get it from your employees. It would better the company.
    Try actually doing what you are saying you will do, and fixing problems that need addressed.
    Try having something productive come from meetings that take place several times a week, which include all of the supervisors, leaving no one around to help out agents when its needeD.

  10. Perfect place if you want to be taken advantage of

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Sarnia, ON (Canada)
    Former Employee - Customer Service Representative in Sarnia, ON (Canada)

    I worked at NCO full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Work from home, benefits such as paid time off, paid vacation, medical and dental, etc..

    Cons

    Management is incompetent, they don't know the answers to questions they should know, and will go out of their way to ignore you. Not happy about something? Don't bother bringing it up with management. Shut up or quit is basically their answer. They will also come up with any possible excuse to not pay you. They owe me hundreds of dollars in unpaid wages.

    Advice to Management

    Stop playing favorites, start paying attention and stop drinking on the job. Maybe then will you at least be useful for something. And you might also want to educate yourself on labor laws.

    Maybe also paying your employees slave wages. In an actual call center, doing the same type of work pays many dollars more per hour.

    Finally, treating employees like people and not just easily replaceable will go very far with moral.

  11. Not a bad place to work

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Customer Service Representative in Joplin, MO
    Former Employee - Customer Service Representative in Joplin, MO

    I worked at NCO full-time (more than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    My paycheck never bounced. It was easy to get hired.

    Cons

    Ever changing management and lead personal. Changes in policy and not everyone is told changes. Not much chance of moving up unless you know who's butt to kiss .

    Advice to Management

    Everyone needs to be on the same page. Rules need to be followed by EVERYONE not just certain people.

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