NCO

  www.ncogroup.com
  www.ncogroup.com

NCO Reviews

Updated December 1, 2014
Updated December 1, 2014
64 Reviews
2.6
64 Reviews
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Review Highlights

Pros
  • Opened minded and I worked with some great people (in 3 reviews)

  • Meet new people, large space, various departments (in 2 reviews)


Cons
  • Upper management will not listen to idea's or change policy (in 5 reviews)

  • Call center atmosphere so you would have to deal with all walks of life (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    previous employer sold company to them

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Finance in Phoenix, AZ
    Former Employee - Customer Finance in Phoenix, AZ

    I worked at NCO full-time (more than an year)

    Pros

    work at home telecommute schedule

    Cons

    pay was low and not very consistent answers with team leads

    Advice to ManagementAdvice

    \make sure your second in command are on the same page and also don't treat your employees like a number

    Doesn't Recommend
    Negative Outlook
  2.  

    Customer service agent

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCO

    Pros

    None, it's a job , unlimited over time

    Cons

    9.35hr
    Micro management
    Work weekends & holidays

  3.  

    Okay, But know what you are getting into

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCO full-time (more than an year)

    Pros

    Company has good pay and benefits, and does a great job of promoting from within, even without a formal education. Everyone that works hard has the opportunity to move up from the ground level

    Cons

    Very stressfull as you will generally be working in a call center environment, and dealing with unhappy customers either those that called in if you are working on the service side, or dealing with collections which is incredibly difficult. There are quotes and the pressure to perform is intense.

    Doesn't Recommend
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  5.  

    Easy come, Easy Go.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Agent in North Charleston, SC
    Former Employee - Call Center Agent in North Charleston, SC

    I worked at NCO full-time (more than an year)

    Pros

    IF you do everything right, no one will ever notice you, and you will likely never get in trouble or have to worry about your job. Can just come in and do your thing day out collect money.

    Cons

    Low Pay.
    Terrible benefits, that start after 6 months of employment.
    VERY High Turnover.
    For most employees...They would rather fire you, then help you stick around with the company for more then 6 months...as its much easier and cheaper to hire a new training class of employees then to start/continue paying you benefits.

    Advice to ManagementAdvice

    Try listening to good advice when you get it from your employees. It would better the company.
    Try actually doing what you are saying you will do, and fixing problems that need addressed.
    Try having something productive come from meetings that take place several times a week, which include all of the supervisors, leaving no one around to help out agents when its needeD.

    Doesn't Recommend
    Neutral Outlook
  6.  

    Perfect place if you want to be taken advantage of

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Sarnia, ON (Canada)
    Former Employee - Customer Service Representative in Sarnia, ON (Canada)

    I worked at NCO full-time (less than an year)

    Pros

    Work from home, benefits such as paid time off, paid vacation, medical and dental, etc..

    Cons

    Management is incompetent, they don't know the answers to questions they should know, and will go out of their way to ignore you. Not happy about something? Don't bother bringing it up with management. Shut up or quit is basically their answer. They will also come up with any possible excuse to not pay you. They owe me hundreds of dollars in unpaid wages.

    Advice to ManagementAdvice

    Stop playing favorites, start paying attention and stop drinking on the job. Maybe then will you at least be useful for something. And you might also want to educate yourself on labor laws.

    Maybe also paying your employees slave wages. In an actual call center, doing the same type of work pays many dollars more per hour.

    Finally, treating employees like people and not just easily replaceable will go very far with moral.

    Doesn't Recommend
    Negative Outlook
  7.  

    Not a bad place to work

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Customer Service Representative in Joplin, MO
    Former Employee - Customer Service Representative in Joplin, MO

    I worked at NCO full-time (more than 3 years)

    Pros

    My paycheck never bounced. It was easy to get hired.

    Cons

    Ever changing management and lead personal. Changes in policy and not everyone is told changes. Not much chance of moving up unless you know who's butt to kiss .

    Advice to ManagementAdvice

    Everyone needs to be on the same page. Rules need to be followed by EVERYONE not just certain people.

    Recommends
    Neutral Outlook
  8.  

    CUstomer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service/UPS Universal Agent in Greensboro, NC
    Former Employee - Customer Service/UPS Universal Agent in Greensboro, NC

    I worked at NCO full-time (more than 3 years)

    Pros

    Worked with my college hours

    Cons

    This was a rather boring job.

    Advice to ManagementAdvice

    Management was fine. They were fair

    Recommends
    Negative Outlook
  9.  

    Just another collection agency

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections in Buffalo, NY
    Current Employee - Collections in Buffalo, NY

    I have been working at NCO full-time (more than an year)

    Pros

    Growth is stagnant for vertical success. Hard to break the clique that is there. Bonus structure is amazing if you are successful in the ARM division, myself specifically Department of Education.

    Cons

    High turnover, no loyalty. Call center atmosphere so you would have to deal with all walks of life. Good to start for experience if no degree. Not something I would want to do with my degree though.

    Advice to ManagementAdvice

    Take care of your valued employees.

    Recommends
    Neutral Outlook
  10.  

    It was an experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Agent in Taguig (Philippines)
    Former Employee - Collections Agent in Taguig (Philippines)

    I worked at NCO full-time (more than an year)

    Pros

    Good Starting Salary, Great Workplace Experience, Very Friendly People. Management seems to know what they are doing. Benefits are good.

    Cons

    Not a great policy on annual salary increases. Other than that, it was a really good experience for me.

    Recommends
    Positive Outlook
  11.  

    I loved working for the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCO full-time

    Pros

    wages were great for the position

    Cons

    the shifts in which they ask you to work is hard to fit when you have younger children.

    Recommends

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