NCQA
3.3 of 5 17 reviews
www.ncqa.org Washington, DC 150 to 499 Employees

NCQA Reviews

Updated Mar 5, 2014

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3.3 17 reviews

                             

100% Approve of the CEO

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Margaret E. O'Kane

(2 ratings)

71% of employees recommend this company to a friend
17 Employee Reviews
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1 person found this helpful  

A Great Place to Start a Career

Anonymous Employee (Current Employee)

I have been working at NCQA full-time

Pros- Management honestly tries to engage each employee and develop their skill sets
- Good benefits package
- Friendly atmosphere
- Upper level staff are truly experts, a lot can be learned from them
- Leadership is very approachable
- IT staff is actually nice to people
- Great opportunities to meet people from across the health care industry
- Solid professional development program
- Flexible work schedules
- So much pride in what the organization does - it is inspiring

Cons- Certain departments are treated better than others
- Very heavy workloads
- Can be cliquish
- Pay tends to be a tad low compared to private sector
- Work space is tight, needs more office space
- Some of the leave benefits could be better

Advice to Senior Management- Hire more people
- Improve leave benefits

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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inspection

Manufacturing (Current Employee)
Batangas, Batangas City (Philippines)

I have been working at NCQA as a contractor for more than a year

ProstheGood Quality of the product tofor costumer satisfaction..

Consfeed back of the costumer

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great stable company

Anonymous Employee (Former Employee)

I worked at NCQA full-time

ProsThe people are fantastic. Best place to focus on healthcare quality. Comp and benefits outstanding. Great perks, fun times including monthly happy hours and breakfasts. Workload is pretty good in most places. Opportunities for promotion from within.

ConsUpper management is really separate from the rest of the staff. People probably feel more challenged in flatter organizations. It looks too much like favorites move along and get the good work projects. Management in general too rigid and formal. Decisions made at the top with little real input from staff.

Advice to Senior ManagementYou really need to connect more with your company and it's people in a deeper way than fun times. We want to work together with you to understand strategy and to be more involved in decisionmaking and our own jobs. Get out of the board room meeting with each other constantly- Really? do you need to meet with each other over the same stuff constantly?

Yes, I would recommend this company to a friend

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Needs work

Anonymous Employee (Current Employee)

I have been working at NCQA full-time for more than 3 years

ProsFast promotions depending on the dept you are in.

ConsSlow promotions for the rest

Advice to Senior ManagementStandardize everything!

No, I would not recommend this company to a friend

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You can make more money, and work less hours, doing similar work elsewhere.

Senior Analyst (Former Employee)

I worked at NCQA

ProsThe organization has a great reputation and does interesting work and is a key player in healthcare reform.

ConsAlthough NCQA is a non-profit, it is run more like a for-profit consulting firm (albeit without the accompanying consulting firm salaries). In fact, many of their primes/subs are for profit firms. Also, even though everyone has an official direct supervisor who signs your timesheet, who may or may not be wonderful, you may or may not ever deal with that person in your day to day job. Instead you are farmed out to an ever increasing number of projects, and have to reconcile conflicting information from several different senior staff, who all have conflicting preferences and/or workstyles which they may or may not share with you directly. Feedback you receive on a given project, will often be from someone who does not even work on the project, therefore it can easily deteriorate into a game of "telephone" where you hear feed back second or third or fourth hand. Also, they seem to be biting off a bit more than they can chew by taking on too many new contracts without the possibility of adequate staffing for the project.

Advice to Senior ManagementMean what you say if you really want to encourage "work-life balance". Hard to have a life when you are treading water working 12 or more hours a day or more nearly every day. If you don't mean it, then please stop spewing the pseudo-supportive mantras. Also, consider actually hiring staff at levels you say you will in your proposals. If you can't get quality people on staff in this economy, thenbudget for a more realistic salary range in your proposals. You are actually losing money on the indirect cost rate that the contracts pay on these salaries, by not filling the positions until half way through the contract or not filling them at a truly competitive salary rate. Your employees who work 12+ hours a day can only bill for 8 no matter how many hours they work, so again, you are pushing your existing employees harder and harder to bring in less and less money (than what the govt has agreed to pay). Why would you do that? Why would you keep on senior staff who do that to you? to your employees, to the funders? Why?

No, I would not recommend this company to a friend

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It's getting better

Anonymous Employee (Current Employee)

I have been working at NCQA

ProsFlexible schedules, managment trying to improve work environment

ConsHeavy workload and stress, not many opprotunities for promotion

Advice to Senior ManagementHire more people to help departments that serve all organization

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NCQA is an ok place to work

Anonymous Employee (Current Employee)

I have been working at NCQA

ProsGood team camaraderie
Fun work activities
Good benefits, especially tuition reimbursement

ConsA lot of inconsistency between departments and leadership
Not much room for advancement in management positions

Advice to Senior ManagementAsk management to deliver the same consistent message (particularly around policies) even if they don't agree

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Glassdoor is your free inside look at NCQA reviews and ratings — including employee satisfaction and approval rating for NCQA CEO Margaret E. O'Kane. All 17 reviews posted anonymously by NCQA employees.