NCQA Reviews

Updated March 5, 2015
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3.3
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Margaret E. O'Kane
7 Ratings

23 Employee Reviews

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  1. Great place to work striving to be even better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCQA

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Staff and leadership all share a passion for the mission. Work is something everyone can be proud of. Great team building, commaraderie among staff, fun events. Experienced and accessible leadership.

    Cons

    difficulty prioritizing - always want to do more than resources will allow. Need to invest in infrastructure which the organization is beginning to do. Some leadership struggle with work/life balance and expect the same from their staff.


  2. Helpful (1)

    Workplace satisfaction is not universal among the different departments.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCQA full-time

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    NCQA hires very bright and hard working people. Staff members bring a great deal of passion to their work, and they are eager to succeed.

    The company allows for flexible work schedules and the insurance is great.

    Cons

    Some supervisors are excellent subject matter experts and provide technical guidance to projects. That said, some of these supervisors do not have time to mentor and provide professional guidance to their staff members.

    Even though there in an effort to technologically upgrade the company, some systems continue to be outdated. Also, some internal processes are highly decentralized, rather than streamlined.

    Advice to Management

    Staff expectations should be clear and transparent. For example, staff should receive training and orientation to projects. NCQA began an initiative for new staff to participate in required, onboarding courses to become acquainted with the company. That kind of effort should be offered to new staff for their specific projects. It is not helpful to have a couple of overview meetings, to add them to project team meetings, and to show where all the project files are saved.


  3. Pretty awful.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCQA

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great mission and many good products.

    Cons

    Operates like for profit, with sky high executive compensation. Understaffed. Employees are asked to wear a lot of hats, which is not always appropriate. Some functions missing, lots of unprofessional and unsuited people. Favoritism is a big issue.

    Advice to Management

    Hire someone from the outside to help you reorganize the company and hire proper staff.


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  5. Laid back

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCQA

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Laid back and welcoming environment

    Cons

    Pay and promotions could be better

    Advice to Management

    None


  6. Helpful (2)

    Varies by department

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCQA full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They try to be a Great Place to Work. There are good benefits, they organize fun activities for staff, there is a relaxation room (where you can nap, shower or breastfeed) and a lounge room (where you can sit or have informa meetings). The organization in general has flexible policy on work schedule. There are many colleagues who telecommute full time.

    Cons

    Some departments try to do too much with limited resources, therefore unable to maintain work life balance and create some stressed and unhappy employees.

    Advice to Management

    Look at variations in policies between departments.


  7. tempting at first, but harsh reality sets in

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCQA full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    the staff are great people to work with, most are friendly and easy to get along with across all depts.

    good benefits offered (if you are allowed to take advantage of it),

    pto options and health care packages are above standards

    Cons

    a good work-life balance depends on who you work for and what dept you're in. just because they give good PTO and flexible work hours doesn't mean every employee is allowed to take advantage of it. (it is at the discretion of your manager)

    consistent pattern of people that have either worked here for 10+ years or people with less than 3 years experience, most likely due to high turnover for particular departments, and inconsistency in what the company says they are changing in work-life balance for staff, and how staff are actually treated.

    Management frequently forget that 60+ hours per week is not the norm, and expect you to do the same.

    Job descriptions are commonly changed to what they feel is appropriate for their needs, without considering employee's input in the matter. if you disagree with their expectations, they enforce "shape up or ship out" mentality.

    HR has no way to mitigate employee concerns on fairness or issues with workload, because some management have 'tenure', they have worked for too long in that dept to have any HR actions against them.

    intolerance of error is common, and often the "messenger" of the error gets partial blame.

    the company states that they strive to be a "great place to work", issues with consistently low survey responses are never dealt with appropriately.

    favoritism happens often.

    career ladders are short for particular positions with no room to grow.


  8. Helpful (1)

    A decent place to work that has the potential to be great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC

    I have been working at NCQA full-time (More than 3 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Employees are hard working and are passionate about NCQA's mission. The company is striving to become a "great place to work". The offices are well maintained and there is a pleasant atmosphere. Every employee is eligible for an annual incentive which seems unique for a non-profit.

    Cons

    NCQA has some outdated internal policies and management. Baby boomer management struggles to embrace the needs of a changing millennial workforce. There is also a widespread intolerance for error and downward communication can at times be sharp/disrespectful.


  9. Not so great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCQA full-time

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Great mission. The organization is trying to improve company morale and job satisfaction. Decent salaries and availability of flexible work schedules.

    Cons

    Heavy workload and unreasonable demands, often for doing things unrelated to your initial job description and qualifications. Silos and frequently discourteous communications between departments. Hard to be promoted since the organization is small. Favoritism.

    Advice to Management

    The organization has been growing, so its structure needs to be adjusted accordingly. Reshuffle senior leadership. Address the workload and cross-functional communications issues.


  10. Good place to work, great friendships made, limited career growth, leadership stale

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Development Manager in Washington, DC
    Current Employee - Product Development Manager in Washington, DC

    I have been working at NCQA full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Flexible schedule/Work from home. PTO great for employees there over 5 years. Meet great people.

    Cons

    Limited career growth, new hires earn more than employees who have are promoted internally (usually have to apply to get promoted rather than be given the recognition)

    Advice to Management

    Leadership needs to change, think outside the box, invest in developers resources, stop manual work.


  11. Good place to start a career, but limited growth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Washington, DC
    Current Employee - Manager in Washington, DC

    I have been working at NCQA full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    - Competitive pay
    - Excellent benefits
    - Strives to be a great place to work
    - Excellent facility

    Cons

    - Siloed departments leads to a lack of communication and multiple departments doing the same work
    - Not all departments respected/resourced equally
    - Not all employees rewarded equally
    - Some departments are overworked and stretched thin, while others are overstaffed
    - Manual processes and outdated tech badly need updating
    - Mild interest in acknowledging and solving above problems

    Advice to Management

    Acknowledge that NCQA is too siloed to operate smoothly as one company. Understand that some units are extremely overworked. Invest in employees' day-to-day happiness-- not just events and perks. Search for alternate business models-- accrediting health plans under current antiquated processes won't be tolerated forever.



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