NCQA

  www.ncqa.org
  www.ncqa.org

NCQA Reviews

Updated August 14, 2014
Updated August 14, 2014
19 Reviews
3.2
19 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Margaret E. O'Kane
3 Ratings

Employee Reviews

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  1.  

    A decent place to work that has the potential to be great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC

    I have been working at NCQA full-time (more than 3 years)

    Pros

    Employees are hard working and are passionate about NCQA's mission. The company is striving to become a "great place to work". The offices are well maintained and there is a pleasant atmosphere. Every employee is eligible for an annual incentive which seems unique for a non-profit.

    Cons

    NCQA has some outdated internal policies and management. Baby boomer management struggles to embrace the needs of a changing millennial workforce. There is also a widespread intolerance for error and downward communication can at times be sharp/disrespectful.

    Recommends
    Approves of CEO
  2.  

    tempting at first, but harsh reality sets in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCQA full-time

    Pros

    the staff are great people to work with, most are friendly and easy to get along with across all depts.

    good benefits offered (if you are allowed to take advantage of it),

    pto options and health care packages are above standards

    Cons

    a good work-life balance depends on who you work for and what dept you're in. just because they give good PTO and flexible work hours doesn't mean every employee is allowed to take advantage of it. (it is at the discretion of your manager)

    consistent pattern of people that have either worked here for 10+ years or people with less than 3 years experience, most likely due to high turnover for particular departments, and inconsistency in what the company says they are changing in work-life balance for staff, and how staff are actually treated.

    Management frequently forget that 60+ hours per week is not the norm, and expect you to do the same.

    Job descriptions are commonly changed to what they feel is appropriate for their needs, without considering employee's input in the matter. if you disagree with their expectations, they enforce "shape up or ship out" mentality.

    HR has no way to mitigate employee concerns on fairness or issues with workload, because some management have 'tenure', they have worked for too long in that dept to have any HR actions against them.

    intolerance of error is common, and often the "messenger" of the error gets partial blame.

    the company states that they strive to be a "great place to work", issues with consistently low survey responses are never dealt with appropriately.

    favoritism happens often.

    career ladders are short for particular positions with no room to grow.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Not so great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCQA full-time

    Pros

    Great mission. The organization is trying to improve company morale and job satisfaction. Decent salaries and availability of flexible work schedules.

    Cons

    Heavy workload and unreasonable demands, often for doing things unrelated to your initial job description and qualifications. Silos and frequently discourteous communications between departments. Hard to be promoted since the organization is small. Favoritism.

    Advice to ManagementAdvice

    The organization has been growing, so its structure needs to be adjusted accordingly. Reshuffle senior leadership. Address the workload and cross-functional communications issues.

    Doesn't Recommend
    Approves of CEO
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  5.  

    Good place to work, great friendships made, limited career growth, leadership stale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Development Manager in Washington, DC
    Current Employee - Product Development Manager in Washington, DC

    I have been working at NCQA full-time (more than 5 years)

    Pros

    Flexible schedule/Work from home. PTO great for employees there over 5 years. Meet great people.

    Cons

    Limited career growth, new hires earn more than employees who have are promoted internally (usually have to apply to get promoted rather than be given the recognition)

    Advice to ManagementAdvice

    Leadership needs to change, think outside the box, invest in developers resources, stop manual work.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Good place to start a career, but limited growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Washington, DC
    Current Employee - Manager in Washington, DC

    I have been working at NCQA full-time (more than 5 years)

    Pros

    - Competitive pay
    - Excellent benefits
    - Strives to be a great place to work
    - Excellent facility

    Cons

    - Siloed departments leads to a lack of communication and multiple departments doing the same work
    - Not all departments respected/resourced equally
    - Not all employees rewarded equally
    - Some departments are overworked and stretched thin, while others are overstaffed
    - Manual processes and outdated tech badly need updating
    - Mild interest in acknowledging and solving above problems

    Advice to ManagementAdvice

    Acknowledge that NCQA is too siloed to operate smoothly as one company. Understand that some units are extremely overworked. Invest in employees' day-to-day happiness-- not just events and perks. Search for alternate business models-- accrediting health plans under current antiquated processes won't be tolerated forever.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Positive experience at NCQA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Process in Washington, DC
    Former Employee - Process in Washington, DC

    I worked at NCQA full-time (more than an year)

    Pros

    Take care of employees, benefits

    Cons

    Salary a bit lower than market but it is a non-profit.

    Advice to ManagementAdvice

    None, well run.

    Recommends
    Neutral Outlook
  8.  

    Great, low stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC

    I worked at NCQA

    Pros

    It was a great place to learn about the industry, low stress job

    Cons

    The department I was in seemed a bit segregated from rest of the company.

    Advice to ManagementAdvice

    None

    Recommends
  9. 3 people found this helpful  

    Reflect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC

    I have been working at NCQA

    Pros

    NCQA is a vibrant place to work, the people are energetic and diverse, and the company is trying to use creative ways to encourage work/life balance such as offering very progressive flex schedules and telecommuting arrangements. The office is also well located and is a physically comfortable place to work.

    Cons

    It is not evident that any real thought is put into comprehensive and company-wide project management therefore 55 to 65 hour work weeks are the norm at NCQA and anything less puts you behind on your unending and crushing workload. Sadly, falling behind inspires nothing but contempt from management, who themselves are clocking in their 80th hour for the week.

    Unfortunately all the posters depicting the virtues of respect, trust, and flexibility accomplish absolutely nothing other than to rub salt in the wounds of passersby, from certain departments, who are retreating to their desk after their third beating of the day. I'm from one of those departments, but to be fair, my direct supervisor usually acknowledges good work and constructively responds to less than stellar performance, even when their manager treats them like garbage.

    Aside from workload issues, interactions with upper management in some departments can be downright ugly. They all have their own agendas and their own opinions on everything from the interpretation of company policy to the exact order of presentation slides. Most people are allocated to several high-profile projects which involve multiple members of upper management, so a lot of their time is spent appeasing multiple opinions to get work done.

    Advice to ManagementAdvice

    Take project management seriously and either take the happy posters down or actually enforce the values they reflect. Also learn to embrace positive reinforcement. Provide a consistent message.

    Doesn't Recommend
  10.  

    Good place to work. Salary could be better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC

    I have been working at NCQA

    Pros

    Nice and friendly environment. Flexible timings and WFH options.

    Cons

    Salary could be better when compare to other orgs.

    Advice to ManagementAdvice

    Listen to employees also.

    Recommends
  11. 1 person found this helpful  

    NCQA - A good company working to become great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Manager in Washington, DC
    Current Employee - Manager in Washington, DC

    I have been working at NCQA

    Pros

    People that work at NCQA, mission, benefits

    Cons

    workload, decreased time off for new hires

    Advice to ManagementAdvice

    You all are very smart but need to work on your relationship skills

    Recommends

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