NCR

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NCR Reviews

Updated Jul 29, 2014
All Employees Current Employees Only

2.8 831 reviews

50% Approve of the CEO

NCR Chairman, President & CEO Bill Nuti

Bill Nuti

(589 ratings)

45% of employees recommend this company to a friend

Review Highlights

Pros
  • Management team speaks frequently on maintaining work-life balance (in 35 reviews)

  • collaborative environment, good benefits, positive culture, competitive compensation (in 31 reviews)


Cons
  • Work-life balance is a challenge for most employees since this is truely a global company (in 34 reviews)

  • Many employees have since left after being treated so poorly by upper management from Atlanta (in 32 reviews)

More Highlights
831 Employee Reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Very disappointing and amazingly dysfunctional and at every level.

    Customer Engineer II - Retail (Former Employee) Santa Barbara, CA

    ProsIn concept, the CE job would be great for someone who likes to work independently, doesn't like being stuck behind a desk, and enjoys developing trusting relationships with customers. In reality, though, it doesn't work very well. Insufficient manpower and incompetent techs mean the good techs are constantly running all over putting out dumpster fires. There is no sense of ownership and little accountability for poor quality. The bad techs rack up the numbers and the OT and look like heroes to management. The good techs are not appreciated or rewarded appropriately. Performance metrics are totally skewed.

    ConsMost territory managers are not much more than puppets; they just bark orders and threats from upper management daily, and sometimes hourly, concerning numbers and the latest hot customers. They are not problem solvers or long-term thinkers, and they are definitely not leaders. You rarely hear anything directly from their superiors, except when they're scrambling to try to save their bonuses. There is no vision, just crisis management. The company has not yet suffered fully from its deceptive, impersonal, and short-sighted culture, but it eventually will. Customers engineers, in particular, are viewed in a hostile manner. There is little regard for proper work/life balance. Schedules change with little or no notice. Promises are made to get you to be quiet then no action again and again. Logistics is a disaster. Technical support has been gutted. Good people are leaving in droves.

    Advice to Senior ManagementLearn from the best managed and most successful companies. Take good care of your people and they in turn will take good care of your customers. Fix the long-standing problems instead of just continuing to beat the horses. Demand accountability and reward good performance. Be proactive in measuring customer satisfaction.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Disapproves of CEO

    1 person found this helpful  

    Not employee's best interest

    IT Analyst (Former Employee) Duluth, GA

    ProsOptional work from home days

    ConsThey do not care about the employee's. Will let you work no longer than 3-4yrs and then will give you a bad review knowing that you are doing what has been asked and beyond just to replace you with college interns.

    Advice to Senior ManagementReally need to watch how you get rid of people because a lawsuit is coming soon.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    6 people found this helpful  

    Why Dinosaurs became extinct

    Management (Current Employee)

    Proslarge global presence
    well recognized name among businesses for B2B
    great company if you want to build a million widgets

    Cons-archaic internal systems
    -Not a people oriented company
    -all infrastructure is very "un human"
    -top management and employees a big disconnect. Should have an Undercover Boss day to really hear what happens

    Advice to Senior Management-People build profitability not the other way around
    -Build systems where people focus on their responsibilities and not processes that consume 20% of their time on self service infrastructure items
    -Manage company objectives and commitments to retain people in the long term
    -Cycle veterans who are more about process than getting things done fast
    -Stop focusing on the pennies while throwing away dollars

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Old , historic company, not going anywhere

    Anonymous Employee (Current Employee)

    Proshave great co workorkers, good manager, great job for 2-3 years with average pay and benefits...

    Constime off! as a customer engineer the company makes you feel like you should never have time off, vacation , floating holidays....no career advancement... after your 3rdyear here start looking elsewhere for personal growth and income, your not going to get it here.
    No such thing as a 8 hour work day...expect 10 hours of work every day

    Advice to Senior ManagementToo many thing's to list, don't even know where to start...better bussines plan, marketing, product development,employee treatment........

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    Just a few thoughts on this job not career.

    Anonymous Employee (Current Employee)

    ProsOutside of not having to hit a clock and getting a company car can't think of any.

    ConsThey want you to do 12 hours of work in only 8 hours and just be happy you have a job.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    great people to work with

    Anonymous Employee (Current Employee)

    Prosinnovative and technically challenging work around new product development and integration. Secure cloud computing also presents a technical challenge to engage software developers

    Consunrealistic internal targets sometimes get in the way of doing the right thing

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    4 people found this helpful  

    Great salary and benefits but bureaucracy was a hindrance.

    Territory Account Manager (Former Employee) Gaithersburg, MD

    ProsGreat manager, great benefits, and a great level of communication with employees. Also the paid vacation time was out of this world.

    ConsNot many drawbacks to working for NCR. Overall, it is more difficult to get things done with the level of bureaucracy in some management decisions.

    Advice to Senior ManagementKeep your word in communications to employees and find more ways to empower them to make decisions on their own.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    4 people found this helpful  

    Heading in the right direction, but NOTE...

    Senior Marketing Manager (Current Employee) Alpharetta, GA

    ProsUnderstand that NCR is a company in transition, from Hardware-driven to Software-driven. I think you'll find that many of the negative reviews come from organizations that deal with the hardware aspect of the business, but the software aspect of the business is a completely different story. If you happen to work for the Hospitality or (most of) the Retail organizations (formerly the Radiant and Retalix companies) the culture is great, and it is this culture that NCR is trying to emulate throughout the company.

    ConsNCR does a great job of minimizing costs...what that means, though, is there aren't a lot of people to hold your hand through the shared services processes (IT, HR, etc)...I can say that there is significant "self serve" content on the intranet to help you along the way, but you need to be a seeker to find it.

    Advice to Senior ManagementWhat you are doing is working, please do not deviate from reinventing this company toward being a Software-driven business...

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    13 people found this helpful  

    The wheels are coming off...

    Senior Manager (Current Employee) Duluth, GA

    ProsThere is opportunity if you make it for yourself, but sometimes it's a tough plow. With three major lines of business (banking, retail, and other) you can make an impact in various ways.

    This is a *very* political organization - if you find your way and hitch your wagon to "political animals", you'll do fine.

    ConsThis isn't a technology company - it's a 130-year old manufacturing relic who happens to sell technology products (an ATM is a computer, after all). The movement to software and services is a facade.

    Training is minimal in most parts of the company. Promotions are political - the vast majority of people are hired to a level, and stay there (often for their entire career). In 2013, NCR "re-titled" people, screwing many out of VP, director, and even manager titles.

    Advice to Senior ManagementListen to employees. Read Glassdoor. Pay people what they're worth - and also pay for cell phones/home Internet like other technology companies.

    The biggest gap is Marketing - you need to get the word out about what NCR does. The general population STILL thinks "cash registers" and business people immediately zoom to "ATM's". Even the former Radiant can't get out of its "Aloha" heritage.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Horrible management

    Customer Engineer II (Former Employee) Asheville, NC

    ProsLots of vacation time from day one.

    ConsTerritory managers have no management skills or training. There is no communication. If there is a problem, you are yelled at without being given a chance for explanation. Metrics for yearly reviews are out of the hands of the employee. You are constantly being threatened with being written up or fired at every turn. There is no encouragement, only threats and abuse.

    Advice to Senior ManagementGive territory managers management training. Provide constructive criticism, not just threats.

    No, I would not recommend this company to a friend

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