NCR

  www.ncr.com
  www.ncr.com

NCR Reviews

Updated December 15, 2014
Updated December 15, 2014
943 Reviews
2.9
943 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
NCR Chairman, President & CEO Bill Nuti
Bill Nuti
650 Ratings

Review Highlights

Pros
  • Management team speaks frequently on maintaining work-life balance (in 43 reviews)

  • Great option for female employers as there are work from home options (in 16 reviews)


Cons
  • Work-life balance is a challenge for most employees since this is truely a global company (in 42 reviews)

  • No Work Life Balance - Working from home is actually discouraged, and frowned upon (in 19 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Career enhancing experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCR full-time (more than 5 years)

    Pros

    Ability to engage in exciting work and learn more than I ever could have in most companies.

    Cons

    Work - life balance is only what you make it here. Otherwise be prepared to work hard.

    Advice to ManagementAdvice

    Make decisions with more of a thoughtful long term view and see those decisions through... Avoid so much churn.

    Recommends
    Approves of CEO
  2. 4 people found this helpful  

    NCR is so unethical

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Engineer in Mobile, AL
    Current Employee - Customer Service Engineer in Mobile, AL

    I have been working at NCR full-time (more than 5 years)

    Pros

    Long standing compnay. No worries of them going out of business.

    Cons

    Too many too list. They ask you to slight customers and pressure you to "cook the books". There is absolutely no way to succeed or advance in this company. Techs with real ambition please stay far away from this dead end job!

    Advice to ManagementAdvice

    Support your engineers! Upper management, please stop making the lower management so afraid of losing thier jobs that all they do is beat up on the techs all the time. Have you ever heard the term "you catch more flies with honey", ugh terrible company except for the hard working grunts.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 10 people found this helpful  

    NCR, not the great company it once was.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCR full-time (more than 10 years)

    Pros

    NCR is the global leader in ATMs and Retail Self Service Terminals. There are many opporunities to work with people and companies all over the world. The company is moving away from being hardware driven and towards becoming a Services and Softwware company. The growing SaS initiative is gaining a lot of traction and has many new opportunities.

    Cons

    NCR has been focused on cutting costs for a decade. Every long term strategy planning session is focused on how to do the same things cheaper or with less resources. The culture has certainly changed with the headquarters move from Dayton OH to Duluth GA ... but not necessarily for the better. NCR used to be a company with many long term, loyal employees with a very high focus on integrity. The new culture is still evolving, but the constant change in senior leadership prevents NCR from truly forming a new identity. Senior leaders come in and try something new. Before the new idea, process, policy, etc. can be given a chance to succeed, they are asked to leave because some short term number wasn't met. The new person starts something new and it is just a never ending series of changes for the sake of change.

    Advice to ManagementAdvice

    Bill Nuti, give the people you hire as senior executives a chance to succeed. The turn-over rate is too high at all management levels.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Leave or Lose your family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Engineer II in Washington, DC
    Current Employee - Customer Engineer II in Washington, DC

    I have been working at NCR full-time (more than 5 years)

    Pros

    Decent Pay, Access to a work van, Lot of OT, Some flexibility

    Cons

    Company uses you, CE's get burnt out quick. Mandatory OT and no work-life balance, expected to be available 24/7/365 and constantly threatens jobs. A lot of negativity and no raises.

    Advice to ManagementAdvice

    Stop with the Mandatory OT, Make the metrics more understanding to the little guy, And a little raise or some incentive to boost morale would go a long way

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    NCR full time out. Temps all in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Temp in Peachtree City, GA
    Current Employee - Temp in Peachtree City, GA

    I have been working at NCR as a contractor (less than an year)

    Pros

    the pay is okay, and the hours are nice for people that have young children.

    Cons

    NCR seems to only be hiring temps. There being 2 temp companies to chose from, management 99% of the time will only hire from P.S. partners. (the one that has NO benefits I.E. holiday pay. You are told that after 6 months NCR can hire you if you continue to work hard and stand above the rest. (not true) This is a temp job is to pay bills while you NEED to continue to send out resumes to other employers. Don't be tricked into staying for prolonged periods time hoping you will be employed with the GREAT benefits NCR full time gets. NCR uses temps to keep labor costs down. Which means your chances of full time employment are 1 in 100. which = 2 years or more of temp service. I am not saying this because I have not been hired full time after 6 months, but a warning because MANY hard working temps have been here for well over a year bordering 2 years and there seems to be no hope or foreseeable Full time employment for them.

    Advice to ManagementAdvice

    Be more upfront with your Temp hires. Let them know that 95% get terminated or leave before getting hired on full time and if you are to be selected to be a full time employee that you will most likely be waiting for over 2 years while not receiving any benefits. Be more understanding with people that are seeking other employment from other companies, benefits are important (anyone and everyone should understand that fact). Accept a 2 week notice as a 2 week notice not a 24 hr. lockout termination. I will expect to work the whole 2 weeks after I give notice.
    lastly I leave management a question to ponder...
    Sick time a + or -?
    Temps with no sick time most of which are working and living paycheck to paycheck.
    what does a person like this do when they are ill? ( they work sick till they just cant take the illness any longer)
    what happens to their coworkers? (they get sick and miss work)
    what happens to production when an illness floats threw the area?

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 5 people found this helpful  

    Meh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Duluth, GA
    Former Employee - Anonymous Employee in Duluth, GA

    I worked at NCR full-time (more than 3 years)

    Pros

    International business
    Cultural exposure
    Large multinational experience

    Cons

    Boring, dry, formal culture
    Poor management
    Long hours
    Disorganized and highly segmented
    The workforce here is older, and the buildings are in poor locations far away from the city. There's no great living around the area, so commutes to/from work are terrible for pretty much everyone.

    Advice to ManagementAdvice

    Executives don't even operate out of HQ and have terrible interaction with employees

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 4 people found this helpful  

    Bad management led me to seek employment elsewhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Engineer II in Fort Worth, TX
    Former Employee - Customer Support Engineer II in Fort Worth, TX

    I worked at NCR full-time (more than 5 years)

    Pros

    My coworkers were great; it really felt like a team atmosphere. I met some really smart and dedicated people.

    Cons

    Management was terrible to its employees - they were more concerned with "hitting your numbers" instead of giving quality work to customers. Low salaries with very little compensation. There was no room of growth as managers failed to give recognition where it was due; therefore, hardly any promotions

    Advice to ManagementAdvice

    Give better recognition to your employees and compensate them accordingly with better pay. High turn over would occur less if you allowed employees to grow.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Place is a joke since buy out!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support Technician II in Alpharetta, GA
    Former Employee - Support Technician II in Alpharetta, GA

    I worked at NCR full-time (more than 10 years)

    Pros

    Co workers. Could not ask for better people.

    Cons

    Management is a joke. More worried about making revenue numbers then customers needs or issues.

    Advice to ManagementAdvice

    Start thinking about the clients and taking care of them and then the revenue will grow. won't ever grow if you keep ticking them off and not taking care of them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Not employee oriented

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Duluth, GA
    Former Employee - Analyst in Duluth, GA

    I worked at NCR full-time (more than 10 years)

    Pros

    always trying to improve performance with systems development

    Cons

    promotions are few and far between, constant layoffs which increase workload to unmanageable levels

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    What is left of strong culture is slowly dying out, poor leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Dallas, TX
    Current Employee - Account Executive in Dallas, TX

    I have been working at NCR full-time (more than 5 years)

    Pros

    Actively investing in innovation
    Average tenure is still fairly high
    Middle management is fair and takes care of people

    Cons

    Senior leadership is very poor, short sighted, only cares about the quarter, will burn down sales force and customer relationships in order to make the quarter!
    Notorious for cutting costs by underfunding field services hours budgets and parts/logistics making it impossible to service customers within SLA. This amounts to intentionally breaking contractual agreements and has resulted in many lost clients.
    CAPPED commissions. They will give you an insanely high quota and if you somehow exceed it, they will raise it mid year to make sure you don't make more than what they want you to. Software companies pay 2-3x what NCR pays sales because NCR is not profitable enough to afford the commissions. They need the money to fund their failing services and margin thin hardware businesses.

    Advice to ManagementAdvice

    Take a long term approach to managing your people and servicing your customers. Take care of your people and your customers and you will be rewarded with future business and loyalty. There is no incentive to work hard and sell more when you won't get paid for it!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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