NCS Pearson

  www.pearsonncs.com
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NCS Pearson Reviews

Updated August 18, 2014
Updated August 18, 2014
61 Reviews

3.4
61 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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David W. Smith
11 Ratings

Review Highlights

Pros
  • Decent company, good work-life balance, (in 5 reviews)

  • Great work life balance, competitive salaries, and great people (in 3 reviews)


Cons
  • They do tell you the scoring schedule window is an estimate (in 7 reviews)

  • Training criteria changes throughout a project, making it confusing for scorers to score accurately (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Chandler, AZ location awesome place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Support  in  Chandler, AZ
    Former Employee - Software Support in Chandler, AZ

    Pros

    - Anthony Hayer the person I reported to was phenomenal. No bs, had constructive criticism and went to bat for his team as long as you came clean to him.
    - Understood that most people want to progress and was willing to help in that endeavor

    Cons

    - There is a pretty big disconnect with Engineering/Development and the support staff. This is pretty common in a big corp like this with so many products but definitely left a bad taste with some of the clientele I helped. Again management had your back but sometimes it sucked just submitting a ticket and hoping something got fixed opposed to knowing it was going to get fixed.

    Advice to ManagementAdvice

    I think the only thing management needed to know they already did and that was the disconnect between engineering/development and support that actually helped the clientele and mgmt took that to their bosses but with such a big corporation there are many loopholes to jump through for something like that to change.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    a good place to work in terms of flexible working time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    1. flexible in working time
    2. average benefit

    Cons

    1. sometime the work could be very stressful
    2. too many management levels

    Advice to ManagementAdvice

    the managers need to be more professional

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Scoring Support  in  Iowa City, IA
    Former Employee - Scoring Support in Iowa City, IA

    Pros

    The hours, the people you work you with, non stress job

    Cons

    Seasonal Position, towards the end of employment was laid off more than I worked

    Advice to ManagementAdvice

    Don't let your dedicated employees go, just because they are in a temp position try to promote them to a more permanent postion

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Bloomington, MN
    Former Employee - Customer Service Representative in Bloomington, MN

    Pros

    -nice people you're working with

    -lots of free food

    -the industry is really interesting

    -work/life balance is great

    Cons

    -middle managers are pleasant people who mean well, but treat the reps like children

    -Good Ol' Boys Club. Actually caring about what you do and for the mission appears far less important than looking busy

    -Unbelievable micromanagement (which goes back to the first bulletpoint: treated like children/idiots). You are required to push a button every time you leave your desk so middle managers can monitor your away time from your desk, among other things

    Advice to ManagementAdvice

    We're not 2nd graders who need our hand held while walking to the drinking fountain. Please treat us like adults with college degrees and ambitions.

    Recommends
    No opinion of CEO
  6.  

    Good place to work in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Developer  in  Iowa City, IA
    Current Employee - Senior Software Developer in Iowa City, IA

    Pros

    friendly atmosphere. Reasonable managers. Flexible work hours

    Cons

    A little politics. Moves mainly lateral

    Advice to ManagementAdvice

    Try to have more open discussion with employee in all levels

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Decent company, good work-life balance, moderate salary levels

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - User Experience Research  in  Iowa City, IA
    Current Employee - User Experience Research in Iowa City, IA

    Pros

    Decent company, good work-life balance,

    Cons

    Moderate salary levels, no good career path for UX professionals

    Advice to ManagementAdvice

    Hire better project managers

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Online Scorer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good Money
    Easy Work
    Flexible Schedule

    Cons

    Not enough hours
    No Benefits
    Very Repetitive

    Advice to ManagementAdvice

    none

    Doesn't Recommend
    Neutral Outlook
  9.  

    Good to start your career, but leave immediately once you have gained knowledge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Denver, CO
    Current Employee - Anonymous Employee in Denver, CO

    Pros

    work/life balance, usual benefits, good talented co-workers to work with and learn from (although that depends on the team you are in)

    Cons

    too much politics at senior level, management decisions are sometimes baffling, decisions made without thinking thoroughly, way too low salary

    Advice to ManagementAdvice

    Share your thought process with the employees rather than just the management who just dont seem to think right. It would avoid a lot of politics and ensure happier employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Impressions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President
    Current Employee - Vice President

    Pros

    Pearson is the world leader in learning solutions. The main market for the Assessment and Instruction business is schools, but there is also a large presence in clinical assessments. Big usually means lots of resources.

    Cons

    The downside of big means slow. It is difficult to determine who the "Go To" person is for a specific task, and often there are multiple people that are responsible for sub-tasks for a job.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Customer Service and Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support  in  Chicago, IL
    Former Employee - Customer Support in Chicago, IL

    Pros

    Achieved several Certification, including learning about Assessment Tests created at the NCS Pearson's

    Cons

    I was very satisfied to work with this company, Wish still there but NCS Bought out by Pearson's and over 340 employees laid off right after a month on September 11th Tragedy

    Advice to ManagementAdvice

    Whatever the size of the organisation you work in, whatever you do, your employees are your most valuable asset. If you are a director, line manager, supervisor, team leader, or head of department, the way you manage can have an important impact on the health and wellbeing of your employees, how well they do their job, and how well your organisation performs.

    Recommends
    Approves of CEO

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