NCS Pearson Reviews

Updated July 25, 2015
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103 Employee Reviews

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  1. Helpful (2)

    Scoring

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Online Scorer in Naperville, IL
    Former Employee - Online Scorer in Naperville, IL

    I worked at NCS Pearson

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Compensation 13hr. To start with the possibility of earning more depending on how much you score.

    Cons

    High turnover rate and quota. They let you go if your validity does not stay at a certain percentage and also if you do not score enough items.

    Advice to Management

    Take away the quotas and it will be a lot better for the employees.


  2. Helpful (5)

    "Out of work"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Remote Scorer in Los Angeles, CA
    Current Employee - Remote Scorer in Los Angeles, CA

    I have been working at NCS Pearson

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Somewhat flexible hours (but not as much as other WAH jobs).

    Cons

    Scoring system is down frequently. The support is NO help. Little guidance from supervisors. Not as much work as promised.

    Advice to Management

    Change your mission statement. "Always learning new ways to frustrate smart people."


  3. Imploding

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCS Pearson full-time

    Pros

    wont go out of business

    Cons

    Trying to put the same shoe on different sizes


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  5. Helpful (2)

    NCS Pearson Chandler AZ

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NCS Pearson

    Pros

    Great building, somewhat understanding about needs for time off. Well maintained offices,

    Cons

    Very political climate, not judged on your ability but by whether or not your are a buddy of the evaluator. Promotions are non existent for hard workers, they like to keep you where you have proven effective. Remote assignments are interesting the people providing the support like over time and drag their feet on assignments, if you want more than one you better know how to milk a job.

    Advice to Management

    Reward hard work with promotions, get rid of the dead wood, the lazy people, underperformers


  6. Helpful (4)

    Temp scoring is a joke

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Scorer
    Current Employee - Scorer

    I have been working at NCS Pearson

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    I love working from home and being flexible in my hours. I even somewhat enjoy what others may see as monotonous, as I really like analyzing language and writing, UNTIL...

    Cons

    ...UNTIL I am CONSTANTLY being shut out of my scoring account because some other lazy scorer's score does not agree with mine. Basically, if I score something low, and someone else scores something high that doesn't deserve a higher score, I get dinged and locked out. It's the equivalent of being sent home from work because of someone else's mistake. There are scorer's who give good scores to narratives that just copy directly from the passage in the test, and if there's any disagreement between scorers everyone gets punished. I am a military veteran and I feel like I'm back in the military working for this company. It gives you constant anxiety as you wait for the next shoe to drop, the next punishment that will lock you out, and make you feel like a terrible performer because your "1" is someone else's "2." Meanwhile, you can NEVER access feedback on your scoring to see where and how you may have erred. It's like Pearson WANTS you to fail.

    Advice to Management

    Set employees up for success. Do not change grading criteria!! In the event of disagreeing scores, only send CONSTRUCTIVE feedback to whomever was less accurate in the score. Realize that especially in writing assignments, scoring is highly subjective as is the rubric. Stop making people feel like crap. And for God's sake, do not make me spend an hour a day on the phone with you trying to sort out all of YOUR nonsense.


  7. Manufacturing Engineer

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCS Pearson full-time

    Pros

    Seeking Manufacturing Engineer position to contribute to the growth of the company and maximize my ability.

    Cons

    If given the opportunity to be hired, I would contribute to the growth of the company and maximize my ability.

    Advice to Management

    I hope my pros and cons would be considered and a favorable action be exercised. Thank you.


  8. Helpful (6)

    Do Not Even Bother

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Remote Scorer in Remote, OR
    Former Employee - Remote Scorer in Remote, OR

    I worked at NCS Pearson

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You get to work from home? That is about it. That is, if you can even get work. There are very little pros otherwise.

    Cons

    The system never works. It goes down constantly. There is never any work available. Two weeks in, excuses, excuses. A few of us have spent hours upon hours on hold, but now they hang up the phone, so they don't have to pay you for waiting. Nobody ever calls you back. Nobody knows anything about your position or why stuff isn't working. It is so poorly orchestrated. I know people who keep getting moved subject area to area and different grade levels yet still have not had a chance to score anything. (Training is paid less than scoring, by the way.) The live chat never works. The emailing never works. You will constantly be told different things by many different people. If you try to call HR 9.9 out of 10 times it forwards you to the general line. The hours never populate into the time sheet field correctly, so you need to correct your own hours every day so you actually get paid. Complete waste of your time. I would only recommend this position to someone who already has income and is just looking for an extra $20-50 a week. And if you think constant frustration is fun.

    Advice to Management

    Maybe you aren't cut out to handle this much testing and scoring? I have no idea why nothing was stress tested. All of us have heard there are over 9k scorers. What? It seems like it is an amateur operation, despite the fact that millions upon millions of dollars have gone to this company to deliver and to score these tests. I had a neutral opinion on Pearson and testing, but now I KNOW it is a total joke from first hand experience.


  9. Helpful (6)

    No work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - At Home Scorer in Glenview, IL
    Current Employee - At Home Scorer in Glenview, IL

    I have been working at NCS Pearson

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Minimal hiring requirements. Flexible schedule.

    Cons

    There's no actual work. I spent two weeks staring at "Out of work" messages, because all responses had already been scored. Despite this being a 6 week project. Incredibly depressing. All the promises of having robust employee support were bogus. The call center was usually shut off. No live chat. No responses to email. Systems were down more than up. Load times were insane. Training contradicted itself on scores and instructions. Instructions for how to use the program and site were out of date. Had to clear the cache as often as every single question. Time sheets are broken. Reports are broken. Truly a nightmare on the tech side. The HR employees were nice, when I could reach them. Helpless, but nice.

    Advice to Management

    I have zero clue what you could do to suck less.


  10. Helpful (4)

    The Scoring System is seriously flawed - it's also discriminatory.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Professional Scorer in Dallas, TX
    Current Employee - Professional Scorer in Dallas, TX

    I have been working at NCS Pearson full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    If you're smart, dedicated and hold a degree - Pearson will underpay you to score from home (their hourly rates vary for projects worked from home or in the center), but if you perform very well, they'll fire you without warning (depending on how many idiots are working on the Supervision side of things). Their main goal is to resist full-time hours and they'll screw with your head as well as your schedule. They will also feed your batch a slew of validity responses for which you don't get any credit, even if your rate and validity percentage is excellent and hovering around 90% (and even if you score 10 validity responses accurately in a row). It feels like a solid black workforce.

    Cons

    They don't provide a fair operating system. You are not allowed to know how many responses you have scored on an hourly or daily basis - the statistics (which you must trust them to accurately calculate) aren't provided until the next day. There's no way of knowing what type of performance pay you will receive. In other words, Pearson isn't intelligent. Furthermore, the emails they send you exaggerate the hours you have worked, which are inflated from the Welcome window statistics, and those figures are also inflated from the Performance Review figures, which aren't precisely accurate. Blacks are permitted to score like machine gun operators, 100-150 responses per hour and receive overtime, but whites with more realistic hourly rates demonstrating accuracy are shut out of the system for working too many hours, long before they even reach 40 hours. This is Texas, I'm talking about. They do not automatically shut down the system after reaching 10 hours in one session or 40 hours in one week, they do all this arbitrarily. They also shut you out of the system so your Performance Review isn't available to you, if you score more than 10 hours (even if you score perfectly accurately) and they won't resolve the issue without bothering you severely or messing up your schedule. They claim to have sent "warnings" before doing such things - in the same email that informs you that you're shut out - without having done so, not even once. They do not appreciate anything but how cheap they feel like being, the pay isn't enough for the work, and they aren't the slightest bit professional. The actual ePEN system is very cheap and flawed. I'm a veteran scorer of 5 years, this isn't my first project. Every year I feel picked on, but this year they've really showed me what creeps they are. I haven't worked a 40-hour week yet, but they've already shut me out - and they owe me approximately $1100, and they haven't even paid me yet. They hold all the cards, and with those they choose to discriminate and baffle hard workers with inaccurate statistics - just because they're overly cheap and unprofessional. Not only that, but the test items are highly questionable, as is the scoring rubric in certain instances, and it's blatantly obvious that the system isn't designed to maximum benefit, efficiency and accuracy. It's all about letting black kids pass, sometimes. They don't seem to have anything for the idea of "respect" - not in the responses, the rubric, the test item, they way that they treat the more professional scorers, not in any way. One must simply endure and trust a dishonest company to hopefully eventually provide compensation, even with time sheet auto-population issues and inaccurate timing statistics. They don't apologize, either. They just make you suffer for no reason. They aren't fair and it's obviously BAD and WRONG.

    Advice to Management

    It would be unprofessional to provide Pearson with any advice.


  11. Helpful (1)

    Assessment Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NCS Pearson

    Pros

    Smart colleagues Good benefits Company working to improve

    Cons

    Experience very dependent on management and project --- can range from very good to bad in terms of teams and effectiveness. Salaries not always competitive.



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