NCsoft Reviews

Updated July 29, 2015
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2.4
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NCsoft Chairman, President, and CEO Kim Tack Jin
Kim Tack Jin
36 Ratings

Pros
  • It also had excellent work-life balance (in 3 reviews)

  • It's a great start in the game industry, and if they happen to make a game you love, it could be worth it to work there (in 4 reviews)

Cons
  • Very corporate and tightly controlled by Korean HQ (in 5 reviews)

  • They did the same with the Seattle office, dismantled it piece by piece while pretending it wasn't closing (in 5 reviews)

More Pros and Cons

78 Employee Reviews

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  1. Sinking Ship

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support in Austin, TX
    Former Employee - Technical Support in Austin, TX
    Doesn't Recommend
    Negative Outlook

    I worked at NCsoft (Less than a year)

    Pros

    Great work environment. Great coworkers. Beer friday's were fun. Very relaxed atmosphere.

    Cons

    Business is on a decline. Massive Layoffs. Job security was always on your mind at the time I worked there.


  2. Fun Place to work at

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Network Engineer in Austin, TX
    Current Employee - Senior Network Engineer in Austin, TX
    Recommends
    Positive Outlook

    I have been working at NCsoft full-time

    Pros

    Great atmosphere, awesome technology to get your hands on, Beer Socials, laid back environment (shorts and flip-flops) Nerf dart wars, and Management that looks after its employees.

    Cons

    Professional Training is sparse (but I have not really pushed for it) Long hours, lots of projects, and page-outs can be brutal, but that can be said for any other company

    Advice to Management

    The Technical Operations department is swiftly turning into a well oiled machine. Keep doing what you are doing.


  3. Lack of emphasis on employees

    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend

    I worked at NCsoft full-time (More than 3 years)

    Pros

    There is a priority on high game quality. If you like online games, it's fun to work on them.

    Cons

    There is a cultural divide from Korean headquarters and the western territories. This creates problems.

    Advice to Management

    Hire leaders for each region who can relate to each culture.


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  5. Seems to be picking up momentum

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Aliso Viejo, CA
    Current Employee - Anonymous Employee in Aliso Viejo, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at NCsoft full-time (More than a year)

    Pros

    Pay is good compared to many other companies. Benefits are okay/standard. They seem to be hiring like crazy. The publishing team has put an entirely new executive team in place in the last 4-5 months and things seem to be picking up some momentum with new games and projects. Team and department events/perks seem to be picking up, like group happy hours, department lunches and team movies. Still has some way to go on the perks, but people seem to be having fun again. New games and WildStar transitioning to Free to Play seem like they could put some revenues back into the company. New mobile studio in SF-area is exciting too.

    Cons

    There's a complicated history at the company where there are all kinds of weird policies and procedures in place. Sounds like people are trying to fix that, but there's a long way to go still. Perks and morale are improving, but still need work.

    Advice to Management

    More perks, more fun - and maybe a hit game or two. Make your employees feel heard and give them chances to meet all the new people coming in!


  6. Hectic schedules, poor leadership, and invisible HR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in Austin, TX
    Former Employee - Technical Support Specialist in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at NCsoft (More than a year)

    Pros

    25 cent sodas. Graveyard shift is nice. Quiet place to work.

    Cons

    Shifts always changing. Over my course of a year, I worked all three shifts and never got differential pay. Pay was garbage for the experience and skill set they want. Leads, after their boss goes home, spends the whole time talking and watching movies leaving the contract peons to work the ticket queue.

    Advice to Management

    Make your leads have accountability and don't change the schedules so often. This is a professional game publishing company not Burger King.


  7. Helpful (1)

    Golden Past, Trying Present, Murky Future

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Database Administrator in Austin, TX
    Former Employee - Senior Database Administrator in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at NCsoft full-time (More than 5 years)

    Pros

    In the golden years, NCsoft (Austin/West) was a great place for opportunity and learning. A remarkable amount of autonomy, trust, and collaboration made working for NCsoft (Operations) a great place. I loved working my job and working with my coworkers, many of which with skills and levels of talent I have yet to see since my departure.

    Cons

    Since at least 2010, the company has suffered terrible set backs caused by strange and arbitrary power struggles between the parent company (Seoul, Korea) and the West (former Seattle HQ/ Austin Operations). This led to competing visions and conflicting interests. The restructuring resulting from the power struggle led first to a massive and unprecedented Operations RIF, and second, a mass exodus of what was left of the remaining talent. Since my departure, RIFs have occurred for several other departments accompanied by closing of Seattle HQ and ancillary offices.

    Advice to Management

    "People leave managers, not companies." - While this seems to typically be the case, for NCsoft it wasn't. I left. People left, because the company just lost it's soul in trying to accomplish whatever it was trying to accomplish. Therein lies the problem: there were plenty of actions but no clear understanding of what the end-game was.


  8. Producer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Producer in Seattle, WA
    Former Employee - Producer in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The people were great until layoffs occurred.

    Cons

    Layoffs took out most of the good people. Procedures and policies bog everything down.


  9. so so

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at NCsoft full-time

    Pros

    Casual dress code Fun coworkers Good medical insurance

    Cons

    No opportunities Pay is lower than other companies. Lots of unnecessary politics

    Advice to Management

    Stop laying off people every year. Do some positive things for your employees.


  10. Helpful (1)

    Sucks

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Technician in Austin, TX
    Former Employee - IT Technician in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at NCsoft full-time (More than 3 years)

    Pros

    Playing any game from other game companies is okay during business hour. Play and make money. Dont make an effort to get recognized. They dont care if you work hard or not.

    Cons

    Business is falling apart. They dont make enough money to keep the company in US. Oneday they will close their business on western territory for sure. Then, you will lose your job.

    Advice to Management

    Hey high management, please dont underestimate your emplyees but respect them. Do you even care or know who is working for you?? Your job does not exist if they are not there. Talk to them and listen to what the company needs for improvement. Emplyees make money but not you. You should be truely thankful with an action(NOT A WORD.) Why do you guys have performance review? This does not affect your salary and bonus not much.


  11. Knowledge Base Administrator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Awesome people to work with

    Cons

    politics tend to play a big part in the day to day



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