NCsoft

  www.ncsoft.com
  www.ncsoft.com

NCsoft Reviews

Updated November 11, 2014
Updated November 11, 2014
60 Reviews
1.9
60 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
NCsoft Chairman, President, and CEO Kim Tack Jin
Kim Tack Jin
31 Ratings

Review Highlights

Pros
  • It also had excellent work-life balance (in 3 reviews)

  • It's a great start in the game industry, and if they happen to make a game you love, it could be worth it to work there (in 4 reviews)


Cons
  • Very corporate and tightly controlled by Korean HQ (in 5 reviews)

  • Management of the Seattle office was abysmal (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 6 people found this helpful  

    An ocean apart and no understanding of market differences

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at NCsoft full-time (more than an year)

    Pros

    Great ideas, IP's and possibilities. Wonderful global infrastructure.

    Cons

    Top level executive management in Korea does not understand western markets no cultural differences in employment expectations.

    Advice to ManagementAdvice

    Take a close look at how much budget you set forth for adapting your games to the western markets, you're currently under. Let those with an understanding of the western markets and employments lead those satellite divisions.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 4 people found this helpful  

    NCsoft: stay away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Engineer in Austin, TX
    Former Employee - Systems Engineer in Austin, TX

    I worked at NCsoft full-time (more than 5 years)

    Pros

    Met some really great people there.

    Cons

    Korean culture shoved down your throat. NCsoft wasn't ready to go multinational as they fully expect to graft their Korean culture onto their U.S. workforce.

    Long hours; hectic schedule. Seems that the company couldn't plan more than 30 days in advance. Everything is a "fire"

    Lowball pay; management's goal is to pay as little as possible. Their justification is the "cool factor" of working for a game company offsets the lower pay.

    Advice to ManagementAdvice

    Seoul, hire a cultural consulting firm and heed their guidance. US, the people needed to run an MMO are worth more than you are paying them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    The company seems to publish good games, but it is poorly managed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at NCsoft full-time

    Pros

    The Seattle facility is in a good location.
    Owns studios, like ArenaNet, that are actually making good games.

    Cons

    Unclear direction from management.
    Management downsizes everyone except for people that are actually causing problems.
    People that are in charge of the Western game ports don't understand the market; they expect that what worked in Korea will work here.

    Advice to ManagementAdvice

    Games released in the West should have people familiar with the West in charge, instead of hoping that what worked in Korea will work here. Letting go of people that are good at their job only to keep people that are openly hostile and antagonistic is a recipe for disaster.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 6 people found this helpful  

    This place made me think twice about staying in the industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at NCsoft full-time (more than an year)

    Pros

    Good location if you like downtown Seattle. There were some good people that were here before they wised up and left.

    Cons

    Very corporate and tightly controlled by Korean HQ. "Keep your head down" mentality which discouraged passionate employees. This place also has a tendency to waste a lot of good talent.

    Advice to ManagementAdvice

    Stop creating a hostile environment for those that want to bring positive change. Hire better management that are from the game industry. Stop wasting good talent and listen to what people have to say. Take heed of the reviews posted on here.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    It is a great place to work with a lot of opportunities to learn about the MMO development industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Producer in Mountain View, CA
    Current Employee - Associate Producer in Mountain View, CA

    I have been working at NCsoft full-time (more than 3 years)

    Pros

    Flexible hours, great team great work environment.

    Cons

    The commute could be shorter!

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7. 12 people found this helpful  

    If only they didn't believe that pigs could fly..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Management in Austin, TX
    Current Employee - Senior Management in Austin, TX

    I have been working at NCsoft full-time (more than 5 years)

    Pros

    Almost free lunches. Some of the community.

    Cons

    Immediate ''fire you now'' reaction. An itchy finger to redlight certain games that are not making the cut and currently that involves all Western influenced MMOs. I can tell you that even with knowledge of the business, finances, NDA disclosures, and how HQ runs it's still difficult to maintain an open connection with both my side and employees and theirs. Trying to get through to someone in Korea is like tapping a pencil on a manhole in New York during rush hour. You won't catch anyone's attention, and that's just the way it always has been. Honestly, being fluent in Korean doesn't much either as they detest foreigners with knowledge of their ''native'' tongue. Ridiculing our Office more than aiming to help.

    For anyone who is interested all I can say is don't be. Move on to a Western owned and Western run Company.

    NDA: NCSoft is going to be insourcing more so than outsourcing. You can expect the full shutdown of all NCSoft Western-Run/European Run Offices with in the next two years.

    Advice to ManagementAdvice

    After your meltdown please do not attempt to re-open to the United States. Stay in Korea. Thanks.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 9 people found this helpful  

    Working at NCsoft, was the closest I'll ever come to leaving the video game industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at NCsoft full-time (more than an year)

    Pros

    If you're good at what you do, you'll be a rockstar, even if you work less than 40 hours a week.

    Competitive salaries for minimal work

    Cons

    Leadership in Korea does not trust America or Europe to make their own decisions, and as a result, the decisions made reflect what Korea leadership wants to see, and not what needs to happen for the benefit of players, or the business.

    There is no clear career path, because the company is restructured every other year.

    Having a good boss at NCsoft is like winning the lottery. Unfortunately, even if you win, your awesome boss will wise up or get laid off during your employment.

    The only culture that exists, is what employees make for themselves; however, with so much turnover, office culture changes frequently, and is often more of an "inner-circle" kind of experience.

    Benefits are not great. They are bare bones, and change a lot.

    When I was working there, I had to pay hundreds of dollars per month for my own parking spot

    Truly creative people are not treated well at NCsoft.

    Advice to ManagementAdvice

    To leadership in Korea:

    Get your hands out of the darn cookie jar and EMPOWER your employees. You've guaranteed the failure North America and Europe operations because of your bureaucratic, and unnecessary approach to a global business. What works in Korea, doesn't mean it will in other territories. Look at Riot Games for god sake. They empower their Korean HQ to make their own decisions, and they are frequently different than the ones made in America. While they flourish in multiple territories, you're only truly successful in Korea, and even there, you haven't lived up to your potential in years.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 5 people found this helpful  

    So if you have no choice or don't want to improve your skill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Developer in Seattle, WA
    Former Employee - Developer in Seattle, WA

    I worked at NCsoft full-time (more than an year)

    Pros

    As a developer, the team is pretty solid.
    The benefit is Okay, at least better than Amazon's health insurance.
    You can spend 2 hours a day at work... they don't care

    Cons

    the management mess up.
    you can't learn anything here, not good fot career path.
    Korean never trust ppl here.
    no one knows whats going on.
    some "lead" like to play small game, to waste ppl's time
    ppl escaped a lot in past few months, lots of...

    Advice to ManagementAdvice

    let ppl know whats going on...
    better management
    too many management roles

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 8 people found this helpful  

    Extremely poor management. The worst I have ever had in fact.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations in Austin, TX
    Former Employee - Operations in Austin, TX

    I worked at NCsoft full-time (more than 5 years)

    Pros

    Other than it being a video game company. None really

    Cons

    Management! The US operations is always afraid of what HQ wants, so they make rash hiring decisions, especially bringing deadbeat directors that have been let go from other electronic studios.

    Advice to ManagementAdvice

    Stop trying to constantly change or micromanage. If you want to do it the HQ way then bring over HQ management. Bringing in washout from other electronic studios makes it much worse.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 10 people found this helpful  

    If you have a choice, don't choose NCsoft

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Management in Seattle, WA
    Current Employee - Management in Seattle, WA

    I have been working at NCsoft

    Pros

    There are some really bright and fun people working at NCsoft and the Seattle location is right in the middle of downtown.

    Cons

    Unfortunately all the bright and fun people from NCsoft either left, were let go, or have the resumes out and are looking. As for the fun location, rumor has it that's going away soon too.

     While it might still be a good place to work if you are in one of the studios, the Seattle and Austin offices are in complete turmoil. Don't bother trying to talk to HR, they are more of a mess than most of the other departments and most anyone there who had experience has already jumped ship. There is a huge disconnect between the Korean office, Seattle leadership, and most of the employees and mixed messages are the norm. If you have other opportunities, I wouldn't even answer NCsoft's call.

    Advice to ManagementAdvice

    If you only listen to the people who tell you what you want to hear you shouldn't be shocked with the general lack of performance and ever increasing turnover.

    Doesn't Recommend
    Disapproves of CEO

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