NDI Reviews

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2.9
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Employee Reviews

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  1. Temporary Programe Assistant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at NDI part-time

    Pros

    Projects give you a sense of satisfaction.

    Cons

    Paid not well compared to my responsibility


  2. Project Assistant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Assistant in Washington, DC
    Current Employee - Project Assistant in Washington, DC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at NDI full-time (Less than a year)

    Pros

    The environment is very professional, but friendly. There are a lot of opportunities to take ownership of projects that you are interested in, if you are willing to seek them out. Management is personable, approachable, and friendly.

    Cons

    The salary could be higher, but is what you would expect of a non-profit.


  3. The attrition rate of agents is extremely high for such a small company. There is no real training.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Agent in Van Nuys, CA
    Former Employee - Customer Care Agent in Van Nuys, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at NDI full-time (Less than a year)

    Pros

    The kitchen and restrooms are clean. The hourly rate is above average.

    Cons

    Only one or two employees made it through the 90 day probationary period. Often asked to work after scheduled time without notice.

    Advice to Management

    Stop leaning over the cubicles telling agents what to say while we are on the phone. Train the staff equally so they will have the necessary knowledge to do the job successfully.


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  5. Helpful (1)

    Pretty good job. Frustrations of dealing with government, but with far better pay.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    No opinion of CEO

    Pros

    NDi seems to make smart business decisions. They take their client seriously and make their calls based on good data and expertise.

    Cons

    The work isn't always inspiring. The staff is very capable, but often has to work on projects that are below their abilities. Not NDi's fault, or necessarily the client's fault - that's just government contracting for you.

    Advice to Management

    Take on some small projects outside of government to broaden the staff's skills and keep them interested. Perhaps even promotion projects would be a good choice.


  6. Great place to learn and gain some expiriance

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    One of the best environments to learn and gain some experience. Great team of skilful, educated and hard working people

    Cons

    The biggest challenge is the fact that projects depend on various source of financing which deprives stability and prospects for the future as the cuts can be unexpected and big.

    Advice to Management

    Management is on a fairly god tack as NDI as proven to be one of the most respected names in this industry



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