NIC

  www.nicusa.com
  www.nicusa.com

NIC Reviews

Updated November 30, 2014
Updated November 30, 2014
53 Reviews
3.7
53 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
NIC President, CEO, and Director Harry H. Herington
Harry H. Herington
37 Ratings

Review Highlights

Pros
  • Great growth - strong collaboration - good people to work with (in 5 reviews)

  • Great benefits package that has improved over time (in 5 reviews)


Cons
  • upper management and project management have little to no software expertise (in 3 reviews)

  • Working with government can sometimes be infuriatingly slow (in 3 reviews)

More Highlights

Employee Reviews

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  1.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NIC full-time

    Pros

    Growing company - great people - amazing medical benefits.

    Cons

    Because the company is growing rapidly - some jobs require 50+ hours/week on a regular basis. Some areas (HR for example) aren't keeping up with the growth of the company. The HR processes in place are more akin to a start-up company than what is needed to retain our technical talent.

    Advice to ManagementAdvice

    Consider creating job families for growth within job areas - mature your HR functions in general. Yearly reviews are less than credible - no consistency between managers or directors - no common processes or goals.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    All depends on manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in North East, PA
    Former Employee - Project Manager in North East, PA

    I worked at NIC full-time (more than 3 years)

    Pros

    If your branch is lead by stand up people then you will have a good experience (small business feel). The benefits are good. If you want to move with a company they highly encourage it and if you do so as a manager I hear they take are of everything. Careful though if you move and aren't a manager (DOM, GM, DOO).

    Cons

    In my office (a new branch/contract) people were promoted to management because they had kissed up to the right people by because of their managerial experience or ability to lead. My managers looked out for themselves and threw their employees under the bus. They expected you to sacrifice everything but gave nothing in return.

    One branch varies so much from the others. My experience in one branch was the best job I have had. Then I moved and couldn't get out soon enough. I had a little loyalty to the company and my management who recommended me but that only went so far.

    Advice to ManagementAdvice

    Promote people to management based on their managerial AND people skills rather than how many 5Ks they have run with the Chief Operating Officer.

    Teach management about positive reinforcement or rewarding exceeding expectations rather than using threats and throwing people under the bus.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Losing Its Appeal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in Indianapolis, IN
    Current Employee - Software Developer in Indianapolis, IN

    I have been working at NIC full-time (more than 5 years)

    Pros

    Average pay for the area (so not bad - although not good either)
    Very good benefits i.e. healthcare and 401k matching. The No1 reason to remain with the company.
    Slightly flexible working hours at some locations.

    Cons

    Leadership can be totally disconnected from reality. The CEO tries to connect with the workers but fails to appreciate the many issues with those in the layers between himself and non-management workers.
    Average pay for the area - it really could be better. Benefits only help so much.
    A huge reluctance to allow much if any telecommuting work.
    A total lack of relevant training and investment in continued education. The system in place is literally unusable.
    A company that seems happy to change pay reviews on a whim costing employees many hundreds of dollars. A drop in the ocean for a company that can afford 50c per share bonus dividends. A big hit for many employees though.
    No defined (or even possible) career path for most positions without moving out of state.
    A very weird and hugely unfair yearly bonus system. Yearly bonus are a great idea but need to be a little more transparent.
    An 'openness' policy that simply doesn't work. It's great to have so many levels of people you can approach with an issue. Not so great when any problems are ignored or you're simply dismissed as irrelevant.
    A company 'culture' that is steadily becoming more archaic as opposed to embracing change and new, effective work methodology.
    A huge disconnect between head office and the individual portals.

    Advice to ManagementAdvice

    Used to be a great company to work for despite a few drawbacks. However, lack of investment in current staff on a local and national level means this is no longer the case.

    A wage cap based on head office policy and not ability is a terrible idea. Yearly bonus that's so arbitrary and secretive needs to be bought in the 21st century and be more open.

    There is more or less no appropriate training, with the education reimbursement scheme being s good as useless. Provide training. We live and work in a fast paced, ever changing environment so help your employees to keep up with this.

    Messing with yearly pay reviews is a terrible, terrible idea unless your plan is to encourage people to leave the company. Fix this immediately. It is not the employees job to hound management for a review to be on time. Running them late and scrapping back dated pay has no positive benefits and only serves to make people look elsewhere for employment.

    No career path. Even if it was just creating 'levels' within a dept such as design or software development, this would create a huge incentive to remain with the company.

    The revamped wellness program simply doesn't work. Far too complicated and annoying with few if any real incentives.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Project Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NIC full-time

    Pros

    Learned a lot about software development and was a springboard for my career, liked working with state agencies on a variety of interesting projects, cool downtown office space, good benefits, nice to have all federal holidays off.

    Cons

    The QA process was non existent and left the PM's to manage angry clients which was frustrating, it seemed like the folks in Kansas were reaping all the monetary benefits of the hard work at the state portals, our GM had us work furiously to get a "free to the state" online business registration application live so she could get a $50k bonus for getting the state to agree to a $1 transaction fee increase.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Great place to learn new things..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RF Design
    Current Employee - RF Design

    I have been working at NIC as an intern (less than an year)

    Pros

    great place to learn things,friendly environment,you get to see the products you make get used..!

    Cons

    compensation is OK..not a lot of options for advancement..!

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Great place to work. Only problem is limited advancement opportunities because people rarely leave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Olathe, KS
    Former Employee - Project Manager in Olathe, KS

    I worked at NIC full-time (more than 3 years)

    Pros

    Lots of support, but no travel, limited advancement for IT

    Cons

    No advancement, small IT shop so not much room to grow. Not a lot of range for type of projects, need more interesting stuff to work on

    Advice to ManagementAdvice

    More training

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Short but Inspiring

    Current Employee - Web Developer in New Delhi (India)
    Current Employee - Web Developer in New Delhi (India)

    I have been working at NIC full-time (less than an year)

    Pros

    Benefits for a employee to work for this company are many, the most important is its security.

    Cons

    many field does not have a lot of advancement opportunities.

  9. 2 people found this helpful  

    One of the Best to work for, not necessarily THE BEST.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Olathe, KS
    Current Employee - Anonymous Employee in Olathe, KS

    I have been working at NIC full-time (more than 3 years)

    Pros

    In the Infrastructure department, management has moved to a quarterly system of objectives setting / grading so at yearly review, the data is in hand for the entire year and not left to a managers memory or current feelings / mood. Excellent culture, benefits are well above average for the tech industry. Working environment is casual / business casual. Customer Service / Experience are a focus as well as delivery of solid solutions to the partners. Employees have multiple opportunities for career and field advancement.

    Cons

    As with many tech companies, upper level management is sometimes quick to jump on and purchase solutions when integration and use cases are not well thought out. The devil is in the details and not enough time is invested in working thru a couple of details prior to purchase. Leadership overall is very good and tries to communicate objectives and news down the chain, but again, upper management apparently does not communicate clear messages to middle management so the message is sometimes muddled when delivered to the grunts. Coupled with fast changing priorities, out of box solution challenges, and an aggressive project pipeline, it does make change and miscommunication the only real constant.
    Once employed, raises (even with lateral moves) are few and far between. Culture, atmosphere, technology are all reasons to fall in love with a position, but at the end of the day if you can't pay your bills because raises are capped and an exception process no one wants to use is all you have to look forward to, then change is immanent.

    Advice to ManagementAdvice

    Planning for the next budget cycle is pure folly without having clear-cut expectations and rationalized / well thought out objectives.
    Raises should be based on performance and value of individuals, not boxed into a % that gets "spread around". Relay the true value of the employee instead of just 'giving everyone a little something'.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great focus but core issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NIC full-time (more than 8 years)

    Pros

    Promoting from within is great. Strong focus on community.

    Cons

    Due to size of States, talent pool for some exec's is limited and it shows in ability to think large picture.

    Advice to ManagementAdvice

    States are not working well enough together and the feeling is corporate is not on their side which is fare from the truth.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Best Place I've Ever Worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager/Technologist in Olathe, KS
    Current Employee - Manager/Technologist in Olathe, KS

    I have been working at NIC full-time (more than 3 years)

    Pros

    - The senior leadership team is incredibly talented. They've developed a culture that encourages innovation at all levels. They have proven that they believe in developing talent from within and that they genuinely care for their employees. This team is the strongest I've worked for.
    - NIC is hungry to do more and to do it great. The environment is not one where careers grow stale.
    - The latest technology is always in play. For a technologist, the environment allows great growth opportunity.
    - The talent level is high. There are many very smart people to work alongside.

    Cons

    The concerns I had 2 years ago no longer exist. This is a solid company.

    Recommends
    Positive Outlook
    Approves of CEO

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