NICE Systems Reviews

Updated March 18, 2015
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2.7
154 Reviews
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NICE Systems CEO Barak Eilam
Barak Eilam
27 Ratings

Pros
  • Work-life balance can be good if you're not afraid to tell your manager to leave you alone (in 8 reviews)

  • Great people to work with (at least most of them) (in 11 reviews)

Cons
  • Work-Life Balance (OUT-of-BALANCE: If you are competent prepare to be worked to the bone (in 8 reviews)

  • Lack of clear upper management goals with confusions with release updates (in 7 reviews)

More Pros and Cons

Employee Reviews

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  1. Nice Systems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NICE Systems

    Pros

    Decent pay and good opportunities

    Cons

    Long Hours during week and many weekends

    Advice to ManagementAdvice

    Better Pay

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful

    If you are ready to learn how IT should NOT work, this is the place for you!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support Engineer in Denver, CO
    Current Employee - Customer Support Engineer in Denver, CO

    I have been working at NICE Systems

    Pros

    - Talented Co-workers and Staff
    - Great concept

    Cons

    - Employee concerns are ignored
    - On-call
    - Unhappy customers
    - Poorly designed product (lacking QA process)
    - Lack of company infrastructure
    - Lack of customer management
    - Lack of useful training in the support organization
    - Management at all levels
    - Significant lack of professionalism amongst management

    Advice to ManagementAdvice

    - Phasing out support in the Americas by support staff actually in the Americas is going to continue to create unhappy customers
    - Consider providing better training for all levels of support
    - Consider stabilizing the product

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful

    Buggy Product, Lack of Leadership, No Career Movement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director Client Business Management
    Former Employee - Director Client Business Management

    I worked at NICE Systems full-time (more than 5 years)

    Pros

    Good Benefits and co-workers. Folks seems to care about their quality of work.

    Cons

    There's definitely a glass ceiling if you're not from Israel - doesn't matter male or female they always take care of their own. HR is NOT an advocate no matter how much they tell you otherwise. They "partner" with each senior leader on how best to help the business and does not take into account issue with the employees. This has been seen time and time again.

    Advice to ManagementAdvice

    Change is needed at the mid to senior management level to see change and build up any sort of morale.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 3 people found this helpful

    Revenue, revenue, revenue

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NICE Systems full-time (more than 10 years)

    Pros

    My coworkers were great
    Benefits package is great

    Cons

    Company only cares about revenue.
    They are not customer focused which makes it hard to do an effective job in a timely manner.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 3 people found this helpful

    current employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NICE Systems

    Pros

    great product and colleagues in general and very nice.

    Cons

    Hard to grow within the company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 5 people found this helpful

    Can't quite get it together...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NICE Systems full-time

    Pros

    - competitive benefits
    - lots of mobility across roles and geographies
    - lots of opportunity to impact improvements
    - good employee morale programs (parties, food, awards, etc.)
    - leadership desire to do and be better (just not executing on it for reasons described below)

    Cons

    - total emphasis on cost control at the expense of product quality, innovation, learning, program excellence, efficiency and customer experience. Isn't possible for a high tech company to continue operating in this manner and remain successful. Note that growth is almost exclusively from acquisitions.
    - low trust culture: more tightly held decision-making than I've seen at any other company. Several top-talent leaders left because they were not allowed to make key decisions for their groups - lots of responsibility and accountability without authority which is senseless.
    - Mostly C and below talent, A talent gets frustrated with the tight control and mediocrity built into the culture and leaves.
    - Infrastructure and processes are so inefficient and clumsy that it becomes a serious barrier to getting one's job done.
    - Very much a glass ceiling for non-Israelis. Israelis are routinely given preference for leadership jobs outside of Israel, even when they are nowhere near as qualified as local candidates. This really hurts the business in many ways.
    - Work-life integration for most is non-existent. There is a belief that if you don't work 60-80 hours every week, you're not really committed. Employees who are parents of children routinely have to sacrifice their relationships to be successful.

    Advice to ManagementAdvice

    - Excellence needs to be a core value built into the fabric of the company and reflected in products and talent.
    - Cost management should not be valued above innovation and quality
    - Constant control of decisions from Israel hurts the products, employees and customer base.
    - Leadership roles (especially VP and above) should be held by people who are well qualified and who reflect the local/regional culture.
    - Human beings only have so much capacity - just because they are working crazy hours does not mean you are really getting more value. In fact, it means you are getting less because they lose their ability to think objectively, strategically and rationally and they pay a huge cost in health, family relationships and overall wellness that detracts from their performance. And then there are the spouses and children who want them to leave the company...

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 4 people found this helpful

    Dissatisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NICE Systems full-time (less than a year)

    Pros

    Great benefits, salary and bonus

    Cons

    I am a recent hire and had no idea about NICE until I joined few months back. Online reviews could be somewhat misleading because the culture really depends on the group you join. NICE has acquired several small companies in US and each group has its own culture and practices. I realized the online reviews are more descriptive of NICE Israel not NICE US. Unfortunately NICE US has been a great disappointment so far and I would not recommend. Poor management and lack of skilled technical people makes this a sweatshop (This is true for the group that I am working in).

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 5 people found this helpful

    Problematic on all levels

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - QA Analyst
    Former Employee - QA Analyst

    I worked at NICE Systems

    Pros

    Management sometimes goes extra-mile to ensure employee success. Good pay rate. Smart environment.

    Cons

    Abusive in terms of workload, abusive in terms of work-life balance

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 5 people found this helpful

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NICE Systems

    Pros

    I mean their is nothing good about this position

    Cons

    The best part of the job was the day i quit

    Advice to ManagementAdvice

    Get new management, current management sucks.

  11. 3 people found this helpful

    NICE: the good the bad the ugly.

    • Comp & Benefits
    Former Employee - Anonymous Employee in Paramus, NJ
    Former Employee - Anonymous Employee in Paramus, NJ

    I worked at NICE Systems full-time (more than 10 years)

    Pros

    Good base salary. Autonomous environment - your success is what you make of it. Nice place to work for the diligent and the prepared. Work-life balance is what you make of it too - but if you keep giving it up, they will keep taking it. It is a job that you show up for because the pay is good, period. Great place to be for sales folks - top notch bonuses and world-class company sponsored events to support your drive to hit your quota each quarter.

    Cons

    Bad execution of bonus's - no clear path to understand why you or your group hit your mark or not.
    Boring/repetitive work environment, unless daily escalations entertain you. You will fall on your sword often here.
    Don't expect much help on the ladder up unless you speak Hebrew, or work under one of the managers who actually are good at managing and mentoring, most others got to mid-management through merit promotions by being technically proficient, but lack management skills. Executive management appears to know what they are doing at the top, but are disconnected, with little visibility to the technology or who the middle managers are, leading to frequently changing agendas and policies. Expect annual re-orgs - it appears to be the standard but ineffective tool for fixing the perennial customer satisfaction problem. How the industry leader can stay on top year after year with such poor customer satisfaction speaks to the powerful sales machine that NICE is.

    Advice to ManagementAdvice

    Ugliest part of the organization is the gap between exec and middle management; it creates the chaos that ends with poor customer satisfaction. Close this gap through mentoring and see a return to success in the market.

    No opinion of CEO

NICE Systems Photos

NICE Building
(Nice System Building in Raanana,Photo thanks to google images user,(yucatan),Some Rights Reserved)
NICE systems HQ

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