NICE Systems Reviews

Updated July 25, 2015
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2.7
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Approve of CEO
NICE Systems CEO Barak Eilam
Barak Eilam
41 Ratings

Pros
  • Work-life balance can be good if you're not afraid to tell your manager to leave you alone (in 8 reviews)

  • Great people to work with (at least most of them) (in 11 reviews)

Cons
  • No work-life balance as management will call you routinely after hours or while you are on vacation with some fabricated fire drill (in 8 reviews)

  • Upper management is dysfunctional with some of the folks getting to positions which they should not be in, based on the success of the company (in 7 reviews)

More Pros and Cons

188 Employee Reviews

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  1. Regional Sales Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Sales Manager in Denver, CO
    Former Employee - Regional Sales Manager in Denver, CO

    I worked at NICE Systems full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Leader within their vertical. Great product to sell.

    Cons

    Ironically for a company that supplies software to manage and improve customer experience, NICE has some of the worst customer support to their own customers. This Makes it a huge burden on the sales rep


  2. Helpful (1)

    Financial Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Analyst in New York, NY
    Former Employee - Financial Analyst in New York, NY

    I worked at NICE Systems full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Not too much workload. People there are nice. They offered free fruit and all kinds of snack. You can work remote.

    Cons

    The orientation is bad. No one shows you the big picture of the company and the department. No training at all. No room for personal career development.


  3. Good intentions, bad process

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software in Richardson, TX
    Current Employee - Software in Richardson, TX

    I have been working at NICE Systems full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They have good benefits, flexible time and decent bonuses. Management is nice and helpful. The work/life balance is very fair.

    Cons

    Development tasks are generally short sighted. Whenever there are problems management generates more process without really determining what went wrong.

    Advice to Management

    The game plan always seems to have a direction, but stops short of actually having a plan. Fixing problems is more than just applying band-aids and theory-crafting, it requires a deep understanding of the problem and an in-depth plan for remediation.


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  5. Helpful (1)

    Moving in the right Direction

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at NICE Systems full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Aggressively executing on growth strategy with impressive set of technologies and fast pace of innovation. This is an exciting ride

    Cons

    Disorganized Work Life Balance (no life)


  6. Some growing pains, but great company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NICE Systems full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The people are excellent, super smart and very driven. Incredibly hard workers who are all business on the outside, but kind and considerate on the inside. The corporate brand is very strong and no doubt a leader in the industry. There is an energetic dynamic across the organization and it's clear they're continuing to grow strongly. A stable environment with few layoffs and reasonably fair employee treatment

    Cons

    Rather than allowing the region more leeway in decision making, the HQ is adding more and more layers of approvals necessary to get things done. It slows things down tremendously and dis-empowers local leadership. It's a highly matrixed organization and often it is unclear how to navigate the bureaucracy to get what you need to get done, done.

    Advice to Management

    Make it easier to do business and everyone, (including clients) would be more successful.


  7. Helpful (2)

    Too much red tape to get past

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Engagement Manager in Redwood City, CA
    Former Employee - Senior Engagement Manager in Redwood City, CA

    I worked at NICE Systems full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    - Excellent benefits that gets better over time (vacation days increase as tenure increases). - Long-time employees are very sharp - They manage their money well (but also leads to some dissatisfaction)

    Cons

    - Too much bureaucracy and the approval process to get anything done is ridiculous - The company takes little to no action on improving working conditions after collecting employee feedback - Recent hires are not very good and the company is not willing to pay for talent - The company is very disjointed and even with their effort to try and create a unified base, there are still tons of silos by department, role, etc.

    Advice to Management

    - Use real software and don't worry about license costs. Stop paying for on-prem solutions that are crappy. - Take employee feedback more seriously - Hire better talent


  8. RVP Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at NICE Systems full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    supportive team and good culture

    Cons

    fast and demanding, life work balance


  9. Helpful (1)

    Past Employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NICE Systems full-time (More than 5 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Great benefits and vacation time

    Cons

    good luck taking vacation time.... work load was unbelievable! High burn out factor

    Advice to Management

    look at what the employee surveys are saying. You are killing the people.


  10. Helpful (1)

    Meat Grinder

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales, Marketing in Paterson, NJ
    Former Employee - Sales, Marketing in Paterson, NJ

    I worked at NICE Systems (More than 5 years)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Some decent people there, as with any company. Telecommute options for field people. Option to basically run amok and if you're good of course you won't do that, but very much a ask for forgiveness rather than permission type of organization.

    Cons

    As the title says, a meat grinder. If you have skills they'll burn you out. Virtually no work like balance. The culture has always been that if you don't work through your evenings you're looked upon with disdain. Very limited upward mobility options. Management is in constant upheaval, very little communication or cooperation between departments, divisions, and companies. Very political and cut throat culture. Far too financially driven with lip service to those things that matter to customers and the market (service, product stability, responsive and efficient support, etc.).

    Advice to Management

    Focus on the customer, really embrace work life balance.


  11. Helpful (1)

    Operations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NICE Systems

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Work from home capabilities, great people

    Cons

    Terrible processes - unnecessarily lengthy. No trust from corporate to allow Managers to make decisions



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