NICE Systems Reviews

Updated August 28, 2015
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2.8
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NICE Systems CEO Barak Eilam
Barak Eilam
50 Ratings

Pros
  • Work-life balance can be good if you're not afraid to tell your manager to leave you alone (in 8 reviews)

  • Great people to work with (at least most of them) (in 11 reviews)

Cons
  • No work-life balance as management will call you routinely after hours or while you are on vacation with some fabricated fire drill (in 8 reviews)

  • Upper management is dysfunctional with some of the folks getting to positions which they should not be in, based on the success of the company (in 7 reviews)

More Pros and Cons

202 Employee Reviews

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  1. Not so NICE sometimes

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Engineer in Rex, GA
    Former Employee - Field Service Engineer in Rex, GA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at NICE Systems full-time (More than 10 years)

    Pros

    Stated there right when the company started growing. It felt like family.

    Cons

    As profits grew and new management came it things got worse for employees. they sold off most of what they used to do including the people.

    Advice to Management

    Go back to the way you were.


  2. Lack of transparency

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tier II CSE in Denver, CO
    Current Employee - Tier II CSE in Denver, CO
    Doesn't Recommend
    Neutral Outlook

    I have been working at NICE Systems full-time (More than 3 years)

    Pros

    - Overtime is not an issue when the job needs to get done. - Overall good benefits package - Good training opportunities - Offers a broad array of experience and learning opportunities, both domestic and international.

    Cons

    - Sr. management is not at all transparent with support and services staff. Most of the time, the first you hear about a change in policy is the day the policy is set to change. Otherwise the only way support and services staff are aware of what is happening within the company is through gossip. On those rare occasions staff are briefed on policy changes, changes discussed are rarely implemented. Those that are, tend to be far different from what was reviewed. - Serious disconnect between implementation and support teams at all levels. It seems the only goal of an implementation project is to close it on paper as fast as possible. - Entirely sales focused. The words, "Revenu impacting", are all too common. In many cases undue time and resources are spent on low priority issues, while much larger fires burn unattended as a result. - Customers run the show. Everyone is a customer advocate. This leaves no one to advocate for the engineers that support the systems. - Zero work/life balance.

    Advice to Management

    Be open and transparent about policy changes with the support staff. Listen to, and consider their feedback. Start holding customers up to the contracts they sign. Not every issue is a critical problem, and a large number of customers could benefit greatly from being educated on this matter. Resolve the disconnect in communications between services and support. Make sure the implementations teams understand what problems support is seeing post installation, and that support understands the scope of the implementations team's work.


  3. Brutal environment. Lots of hours and stress.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Manager in Denver, CO
    Current Employee - Client Services Manager in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at NICE Systems full-time (More than a year)

    Pros

    Salary and the people. Engineers are paid OT which they like.

    Cons

    Long hours, extreme stress and demands, raises are infrequent. Poor leadership.

    Advice to Management

    Work life balance. Fix it.


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  5. An ambitious company. Growing in terms of revenue. However it is getting a little to big for its britches.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Engineer in Paramus, NJ
    Current Employee - Customer Service Engineer in Paramus, NJ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at NICE Systems full-time (More than 3 years)

    Pros

    Company is growing. Inovative in products. Company has always exceeded expectations. Compensation is fair. Will try to retain talent.

    Cons

    There is a big disconnect with sales and implementation. Will try to exceed expectations at any cost. Although compensation is fair they rarely exceed it.

    Advice to Management

    Slow down alittle. Listen to the customer. Not every customer is set up to follow the NICE track. Sales need to stop over selling and listen to the customers needs. Field Engineers need to have a better attitude.


  6. Helpful (2)

    Financial Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Analyst in New York, NY
    Former Employee - Financial Analyst in New York, NY
    Doesn't Recommend
    Neutral Outlook

    I worked at NICE Systems full-time (More than a year)

    Pros

    Not too much workload. People there are nice. They offered free fruit and all kinds of snack. You can work remote.

    Cons

    The orientation is bad. No one shows you the big picture of the company and the department. No training at all. No room for personal career development.


  7. Helpful (1)

    Good intentions, bad process

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software in Richardson, TX
    Current Employee - Software in Richardson, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NICE Systems full-time (More than 3 years)

    Pros

    They have good benefits, flexible time and decent bonuses. Management is nice and helpful. The work/life balance is very fair.

    Cons

    Development tasks are generally short sighted. Whenever there are problems management generates more process without really determining what went wrong.

    Advice to Management

    The game plan always seems to have a direction, but stops short of actually having a plan. Fixing problems is more than just applying band-aids and theory-crafting, it requires a deep understanding of the problem and an in-depth plan for remediation.


  8. Regional Sales Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Sales Manager in Denver, CO
    Former Employee - Regional Sales Manager in Denver, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at NICE Systems full-time

    Pros

    Leader within their vertical. Great product to sell.

    Cons

    Ironically for a company that supplies software to manage and improve customer experience, NICE has some of the worst customer support to their own customers. This Makes it a huge burden on the sales rep


  9. Helpful (1)

    Moving in the right Direction

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at NICE Systems full-time (More than 3 years)

    Pros

    Aggressively executing on growth strategy with impressive set of technologies and fast pace of innovation. This is an exciting ride

    Cons

    Disorganized Work Life Balance (no life)


  10. Helpful (1)

    NICE to be gone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redwood City, CA
    Current Employee - Anonymous Employee in Redwood City, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at NICE Systems (More than 3 years)

    Pros

    Mid range salary, good atmosphere, great people

    Cons

    Corporate structure daunting, laborous, time waster, no advancement opportunities, little autonomy, total bottom-line focused

    Advice to Management

    People are your greatest investment, always...


  11. Some growing pains, but great company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NICE Systems full-time

    Pros

    The people are excellent, super smart and very driven. Incredibly hard workers who are all business on the outside, but kind and considerate on the inside. The corporate brand is very strong and no doubt a leader in the industry. There is an energetic dynamic across the organization and it's clear they're continuing to grow strongly. A stable environment with few layoffs and reasonably fair employee treatment

    Cons

    Rather than allowing the region more leeway in decision making, the HQ is adding more and more layers of approvals necessary to get things done. It slows things down tremendously and dis-empowers local leadership. It's a highly matrixed organization and often it is unclear how to navigate the bureaucracy to get what you need to get done, done.

    Advice to Management

    Make it easier to do business and everyone, (including clients) would be more successful.



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