NICE Systems Reviews

Updated April 15, 2015
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2.7
159 Reviews
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NICE Systems CEO Barak Eilam
Barak Eilam
31 Ratings

Pros
  • Work-life balance can be good if you're not afraid to tell your manager to leave you alone (in 8 reviews)

  • Great people to work with (at least most of them) (in 11 reviews)

Cons
  • Work-Life Balance (OUT-of-BALANCE: If you are competent prepare to be worked to the bone (in 8 reviews)

  • Lack of clear upper management goals with confusions with release updates (in 7 reviews)

More Pros and Cons

Employee Reviews

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  1. Helpful (1)

    Enterprise Account Manager.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA

    I have been working at NICE Systems full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    solid business, good customers, brand well recognized. solid service organisation.

    Cons

    micro management. adjusting bonus retroactively in cases where high commission should have been paid.

  2. Helpful (1)

    Work within the sales organization in a managing support role for 10+ Years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NICE Systems full-time

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Work from home, cheerful people, strong intelligent leaders, #1 in the industry, great technology, travel twice a year, decent bonus once a year.

    Cons

    No promotions despite above average performance. No way to move up no matter how hard you work and HR management doesn't care. Management does not have the right "people skills" to make their people happy. They only care about the bottom line, $$. Some years they did not give out raises, despite being a top performer in the group. Many long hours...late nights and weekends with no recognition or appreciation. Only sales people who work for commissions get rewarded or recognized for achievements.

    Advice to Management

    Pay more attention to your people. Recognize those who don't work for commission. Only good thing about the company for me is working from home and I get more work done in my home office than in the company's office. Promote people, unless they're poor workers or bad employees.

  3. Helpful (1)

    Terrible Service, Execution and Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NICE Systems full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Broad set of products and company continues to grow. Some great people in the field and in mid-management.

    Cons

    NICE has a reputation for not having great support and it is true. Service execution is terrible with major back logs and continuing product issues across the board. This has been the case many years but it has gotten even worse and the company has not laid out an acceptable plan to fix it.

    Advice to Management

    Invest in execution and service delivery. If you want to be a premium vendor, you have to offer a premium product and a premium customer experience.

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  5. Helpful (1)

    sweat shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NICE Systems

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The Over time paid out

    Cons

    No respect for family life and not trust worthy

    Advice to Management

    Bring honest managers into the office

  6. Nice Systems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NICE Systems

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Decent pay and good opportunities

    Cons

    Long Hours during week and many weekends

    Advice to Management

    Better Pay

  7. Helpful (6)

    If you are ready to learn how IT should NOT work, this is the place for you!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support Engineer in Denver, CO
    Current Employee - Customer Support Engineer in Denver, CO

    I have been working at NICE Systems

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    - Talented Co-workers and Staff
    - Great concept

    Cons

    - Employee concerns are ignored
    - On-call
    - Unhappy customers
    - Poorly designed product (lacking QA process)
    - Lack of company infrastructure
    - Lack of customer management
    - Lack of useful training in the support organization
    - Management at all levels
    - Significant lack of professionalism amongst management

    Advice to Management

    - Phasing out support in the Americas by support staff actually in the Americas is going to continue to create unhappy customers
    - Consider providing better training for all levels of support
    - Consider stabilizing the product

  8. Helpful (1)

    Buggy Product, Lack of Leadership, No Career Movement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director Client Business Management
    Former Employee - Director Client Business Management

    I worked at NICE Systems full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good Benefits and co-workers. Folks seems to care about their quality of work.

    Cons

    There's definitely a glass ceiling if you're not from Israel - doesn't matter male or female they always take care of their own. HR is NOT an advocate no matter how much they tell you otherwise. They "partner" with each senior leader on how best to help the business and does not take into account issue with the employees. This has been seen time and time again.

    Advice to Management

    Change is needed at the mid to senior management level to see change and build up any sort of morale.

  9. Helpful (3)

    Revenue, revenue, revenue

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NICE Systems full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    My coworkers were great
    Benefits package is great

    Cons

    Company only cares about revenue.
    They are not customer focused which makes it hard to do an effective job in a timely manner.

  10. Helpful (3)

    current employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NICE Systems

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    great product and colleagues in general and very nice.

    Cons

    Hard to grow within the company.

  11. Helpful (5)

    Can't quite get it together...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NICE Systems full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    - competitive benefits
    - lots of mobility across roles and geographies
    - lots of opportunity to impact improvements
    - good employee morale programs (parties, food, awards, etc.)
    - leadership desire to do and be better (just not executing on it for reasons described below)

    Cons

    - total emphasis on cost control at the expense of product quality, innovation, learning, program excellence, efficiency and customer experience. Isn't possible for a high tech company to continue operating in this manner and remain successful. Note that growth is almost exclusively from acquisitions.
    - low trust culture: more tightly held decision-making than I've seen at any other company. Several top-talent leaders left because they were not allowed to make key decisions for their groups - lots of responsibility and accountability without authority which is senseless.
    - Mostly C and below talent, A talent gets frustrated with the tight control and mediocrity built into the culture and leaves.
    - Infrastructure and processes are so inefficient and clumsy that it becomes a serious barrier to getting one's job done.
    - Very much a glass ceiling for non-Israelis. Israelis are routinely given preference for leadership jobs outside of Israel, even when they are nowhere near as qualified as local candidates. This really hurts the business in many ways.
    - Work-life integration for most is non-existent. There is a belief that if you don't work 60-80 hours every week, you're not really committed. Employees who are parents of children routinely have to sacrifice their relationships to be successful.

    Advice to Management

    - Excellence needs to be a core value built into the fabric of the company and reflected in products and talent.
    - Cost management should not be valued above innovation and quality
    - Constant control of decisions from Israel hurts the products, employees and customer base.
    - Leadership roles (especially VP and above) should be held by people who are well qualified and who reflect the local/regional culture.
    - Human beings only have so much capacity - just because they are working crazy hours does not mean you are really getting more value. In fact, it means you are getting less because they lose their ability to think objectively, strategically and rationally and they pay a huge cost in health, family relationships and overall wellness that detracts from their performance. And then there are the spouses and children who want them to leave the company...

NICE Systems Photos

NICE Building
(Nice System Building in Raanana,Photo thanks to google images user,(yucatan),Some Rights Reserved)
NICE systems HQ

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