NICE Systems

  www.nice.com
  www.nice.com

NICE Systems Reviews

Updated December 12, 2014
Updated December 12, 2014
138 Reviews
2.9
138 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
NICE Systems CEO Barak Eilam
Barak Eilam
16 Ratings

Review Highlights

Pros
  • Work-life balance can be good if you're not afraid to tell your manager to leave you alone (in 8 reviews)

  • Great people to work with (at least most of them) (in 11 reviews)


Cons
  • Work-Life Balance (OUT-of-BALANCE: If you are competent prepare to be worked to the bone (in 8 reviews)

  • Lack of clear upper management goals with confusions with release updates (in 7 reviews)

More Highlights

Employee Reviews

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  1.  

    fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NICE Systems (more than an year)

    Pros

    leadership, culture, nice building, friendly atmosphere

    Cons

    location, could be better: benefits, salary

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NICE Systems

    Pros

    I mean their is nothing good about this position

    Cons

    The best part of the job was the day i quit

    Advice to ManagementAdvice

    Get new management, current management sucks.

  3. 1 person found this helpful  

    NICE: the good the bad the ugly.

    • Comp & Benefits
    Former Employee - Anonymous Employee in Paramus, NJ
    Former Employee - Anonymous Employee in Paramus, NJ

    I worked at NICE Systems full-time (more than 10 years)

    Pros

    Good base salary. Autonomous environment - your success is what you make of it. Nice place to work for the diligent and the prepared. Work-life balance is what you make of it too - but if you keep giving it up, they will keep taking it. It is a job that you show up for because the pay is good, period. Great place to be for sales folks - top notch bonuses and world-class company sponsored events to support your drive to hit your quota each quarter.

    Cons

    Bad execution of bonus's - no clear path to understand why you or your group hit your mark or not.
    Boring/repetitive work environment, unless daily escalations entertain you. You will fall on your sword often here.
    Don't expect much help on the ladder up unless you speak Hebrew, or work under one of the managers who actually are good at managing and mentoring, most others got to mid-management through merit promotions by being technically proficient, but lack management skills. Executive management appears to know what they are doing at the top, but are disconnected, with little visibility to the technology or who the middle managers are, leading to frequently changing agendas and policies. Expect annual re-orgs - it appears to be the standard but ineffective tool for fixing the perennial customer satisfaction problem. How the industry leader can stay on top year after year with such poor customer satisfaction speaks to the powerful sales machine that NICE is.

    Advice to ManagementAdvice

    Ugliest part of the organization is the gap between exec and middle management; it creates the chaos that ends with poor customer satisfaction. Close this gap through mentoring and see a return to success in the market.

    No opinion of CEO
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  5. 5 people found this helpful  

    Meteoric rise is both the strength and weakness of NICE.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales/Marketing in Paramus, NJ
    Former Employee - Sales/Marketing in Paramus, NJ

    I worked at NICE Systems full-time (more than an year)

    Pros

    NICE is a great company with some of the best people I ever worked with. They are smart, work to win and truly care about the survivability of the company. Many go above and beyond the call of duty to make sure this happens. Perhaps most importantly people are respectful and genuinely care about one another on a personal level. It is this level of commitment which has gotten the company to where it is today. Good products and solid market share.

    Cons

    NICE's success is also its downfall. Upper management is dysfunctional with some of the folks getting to positions which they should not be in, based on the success of the company. There is the "upper management" club which is downright rude and abusive to the aforementioned people who go above and beyond day after day. It is for this reason that there has been a large amount of turnover and there has been slippage strategically. It was very sad to watch good people go because of upper management. Equally sad was that the people who should be leaders have the worst behavior. Pay is relatively low, benefits are good. No work-life balance as management will call you routinely after hours or while you are on vacation with some fabricated fire drill.

    Advice to ManagementAdvice

    There are some golden nuggets is upper management who could still do the right thing for the company and its people. Act now, clean house and regain some stability which is quickly being lost.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Applications Manager in Denver, CO
    Former Employee - Business Applications Manager in Denver, CO

    I worked at NICE Systems full-time (more than 5 years)

    Pros

    Good products, good customers, good R&D

    Cons

    Management, attitude, listening, slow growth,

    Advice to ManagementAdvice

    none

    Recommends
    Negative Outlook
  7. 1 person found this helpful  

    Good however management does not like personnel to ask questions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager in Paramus, NJ
    Current Employee - Senior Project Manager in Paramus, NJ

    I have been working at NICE Systems full-time (more than 3 years)

    Pros

    Flexible hours, work from home, little travel

    Cons

    Management does not want to receive feedback on reality

    Advice to ManagementAdvice

    Listen top down. Get middle managers out of the way.

    Approves of CEO
  8. 3 people found this helpful  

    Upper management does not care amount the people below. You are a number ONLY.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service in Jersey City, NJ
    Former Employee - Service in Jersey City, NJ

    I worked at NICE Systems full-time (more than 5 years)

    Pros

    new technologies in VOICE recordings and BIG DATA

    Cons

    work your butt off and no home life or outside of life. No pay raises and no appreciation for you work just get it done

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Cool People

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NICE Systems

    Pros

    Everyone in the office was very welcoming and helpful to new employees.

    Cons

    There were a lot of people coming in going but that may have just been my timing.

  10.  

    Exhaustive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NICE Systems full-time

    Pros

    Compensation and benefits are 5 star. Interesting people.

    Cons

    NO work - life balance. You are always engaged. Products are complex. Training in classroom and by CBT is available but time away to receive it is discouraged. Subject Matter Experts are in high demand. Choose wisely what module you will excel.
    Hebrew is spoken. English speaking employees miss out on office chatter.

    Advice to ManagementAdvice

    Hire a couple more to fill in for your valued employees to receive training!

    Recommends
    Positive Outlook
    Approves of CEO
  11. 6 people found this helpful  

    Have you ever wanted to experience burnout?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tier II Client Support Engineer in Denver, CO
    Current Employee - Tier II Client Support Engineer in Denver, CO

    I have been working at NICE Systems full-time (more than an year)

    Pros

    - Most staff are talented and brilliant (very under utilized and under appreciated by management).
    - Above average pay (but not much) and ok benefits.
    - Denver Tech Center location.

    Cons

    - Turnover is increasing, morale is low - work increases as more leave for better opportunities with customers or other companies.
    - Overtime: you have to log it regularly just to keep up with the workload.
    - On-call Shifts: if you want your personal time restricted, enjoy!
    - Sales (they continue to sell what the product does not do ... its all customization work that is difficult to support).
    - Management (they do not seem to care that customers micromanage employees).
    - Customers (they have begun to micromanage various support employees - not fun for IT professionals).
    - Work-Life Balance (OUT-of-BALANCE: If you are competent prepare to be worked to the bone ... 50+ hour work weeks are rather common ... customers are given whatever they want including employee personal time ... however, management will question your overtime like you are not working).
    - Lay-offs: yup - they have started kicking people - but only the ones that management does not like.
    - Product: overly complicated and difficult to support - it is a pile of products forced to work together (poorly).
    - Advanced support tiers: ignore escalated tickets and are impacting customer service.
    - Sr. Management in Support is not welcome at some customer sites - also, ignores the needs of employees.

    Advice to ManagementAdvice

    - Appreciate your employees (raise and bonus promises do not mean much).
    - Stop pandering to customers, and instead engage them like a business partner - it's time to align SLAs and actual fix times with customer expectations - they need to know that not everything is a quick fix.
    - Tiers 3 and 4 need to be held accountable for escalated SRs.
    - Your KPIs are unreasonable and signify poor leadership strategy (actually, I doubt there is a strategy as everything is tactical ... reacting to customer complaints rather than working to prevent issues).

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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