NICE Systems

www.nice.com

NICE Systems Reviews

Updated January 25, 2015
Updated January 25, 2015
141 Reviews
2.9
141 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
NICE Systems CEO Barak Eilam
Barak Eilam
17 Ratings

Review Highlights

Pros
  • Work-life balance can be good if you're not afraid to tell your manager to leave you alone (in 8 reviews)

  • Great people to work with (at least most of them) (in 11 reviews)


Cons
  • Work-Life Balance (OUT-of-BALANCE: If you are competent prepare to be worked to the bone (in 8 reviews)

  • Lack of clear upper management goals with confusions with release updates (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 5 people found this helpful  

    Mis-managed support structure. Starts at the the top and rolls downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO

    I have been working at NICE Systems full-time (more than 5 years)

    Pros

    Great co-workers. Everyone helps each other, is able to laugh, support one another. Salary compensation is ok

    Cons

    Most (not all) management is not technical, which is not a good fit at a software based company. The VP over the support center tries to be everyone's friend then comes down on them like a nazi when his mistakes are reflected upwards to upper management. Changes made in the last year are having the senior support teams look elsewhere before the celing crashes.

    Advice to ManagementAdvice

    Numbers are not all that reflects on how well an engineer is doing in support. Sales overrides all at this company for sure, but the negative from the customer is reflected solely back on the support team. Not a good environment

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 4 people found this helpful  

    Craziness!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Sales Manager in New Brunswick, NJ
    Former Employee - Regional Sales Manager in New Brunswick, NJ

    I worked at NICE Systems full-time (more than a year)

    Pros

    Interesting technology, some good people, great pay and benefits

    Cons

    No training. No support. Constantly upping the ante, but not providing any assistance on achieving it. Reworking company mission every 6 months, changing management constantly, no consistency. HR says, "if you don't like what you are doing, don't worry, it'll change in a few months anyway". Not a great place for women to work.

    Advice to ManagementAdvice

    Develop training. Get some consistency and remember that your employees are actually people. Do not bully people.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Value is placed more on the customer than the employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NICE Systems full-time

    Pros

    NICE is very knowledgeable in their areas of expertise giving great value to the customer. NICE cares about their customer satisfaction a great deal and will bend over backwards to accommodate the customer.

    Cons

    Employees can feel lost as sheep. When there are guidelines or processes, if the they can change on a daily basis. It seems almost every customization that is requested gets acceptance. Therefore it can be a nightmare to effectively build or support.

    Advice to ManagementAdvice

    More than just once a year needs to be set aside for employee input.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Interesting products and strong customer base.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Engineer in New York, NY
    Former Employee - Systems Engineer in New York, NY

    I worked at NICE Systems as a contractor (more than a year)

    Pros

    Stability, reasonable work/life balance, products

    Cons

    lack of excitement, established company feels like large company though it isn't so large

    Recommends
    No opinion of CEO
  6.  

    Peaceful environment to work, fun activities and learning opportunites.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NICE Systems

    Pros

    Challenging opportunities and no long working hours.

    Cons

    Did not find any cons about the company.

    Recommends
  7. 1 person found this helpful  

    Heavy workload with little compensation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support Engineer in Richardson, TX
    Current Employee - Support Engineer in Richardson, TX

    I have been working at NICE Systems full-time (more than 5 years)

    Pros

    Some good peolple to work with

    Cons

    Very poor management in general

    Advice to ManagementAdvice

    Remember this is a team envirorment and it takes a team to accomplish sucess

    Doesn't Recommend
    Neutral Outlook
  8.  

    Great place to work -- If you don't mind a little disorganization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing
    Current Employee - Marketing

    I have been working at NICE Systems full-time

    Pros

    The people are great. Very nice, very supportive environment. Successful company that continues to grow and do very well.

    Cons

    Very disorganized. You have to be able to roll with the punches and spin on a dime.
    Not enough focus on customers.

    Advice to ManagementAdvice

    Prioritize customer support and make sure to give an excellent experience. this will pay off handsomely.
    Put more process in around product rollouts.

    Recommends
    Positive Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Good Strong Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager
    Current Employee - Senior Project Manager

    I have been working at NICE Systems full-time (more than 5 years)

    Pros

    Folks at NICE tend to have been at the company for a longer than normal period of time. Diversity.

    Cons

    Depending on the Area of the Company employed - Work Life Balance can become a challenge. Late night and weekend cuts are sometimes the norm.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Life in the fast lane

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advanced Support Engineer in Denver, CO
    Current Employee - Advanced Support Engineer in Denver, CO

    I have been working at NICE Systems full-time (more than 5 years)

    Pros

    Challenging, constantly learning new methods of troubleshooting, never boring, can be technically/professionally rewarding in learning new technologies. Cutting edge software in what it can do. Truly a leader in our area of businesses.

    Cons

    Developer support can be difficult to engage, R&D is not setup as a support team, rather they are new product developers who must balance support in their day as well, time zone differences between countries make collaboration difficult, no sense of customer care or urgency in R&D, development support should be moved to the US as the majority of our business is here. New products released are often buggy, difficult to fix and takes too long to fix. Not a true 24x7 support company although advertise that we are. Better work life/balance. If you want to sell customers premium support, staff the support centers so that it can be given rather than make do and overwork the staff we do have.

    Advice to ManagementAdvice

    Slow down on new product releases, improve QA before a product is released. Invest in your people. Take a long hard look at the human impact the support roles have on your people. We are losing quality talent, tenured talent because we are burning them out.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Front end will be asked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Redwood City, CA
    Current Employee - Software Engineer in Redwood City, CA

    I have been working at NICE Systems full-time (more than a year)

    Pros

    people in NICE are really nice. you won't find any geeks or people really picky.

    Cons

    Salary isn't very high, work is ok. so if not seeking a very good salary but also balanced life. this is a good place to go,

    Recommends
    Positive Outlook

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