NJM Insurance Reviews

Updated August 29, 2014
Updated August 29, 2014
57 Reviews
2.6
57 Reviews
Rating Trends

Recommend to a friend
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Bernard M. Flynn
31 Ratings

Employee Reviews

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  1.  

    njm

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NJM Insurance

    Pros

    great place to be at

    Cons

    there are no challenges there

  2.  

    Honest review from Personal Lines

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Lines  in  West Trenton, NJ
    Current Employee - Personal Lines in West Trenton, NJ

    I have been working at NJM Insurance full-time for more than 8 years

    Pros

    NJM as a company has many pros which include the retirement plan (401m )has dollar for dollar match up to 8%, pension, free soup,iced tea, milk and coffee, decent benefits including life, health, and disability, training was detailed, most co-workers friendly, decent amount of PTO, large landscaped campus, relocating opportunities. yearly bonus of 5% around Christmas, opportunity for overtime pay, don't bring work home with you

    Cons

    The major complaint with NJM is the treatment of employees within the personal lines call center. Reps are overworked and micromanaged. Negative reinforcement is practiced 100% of the time. I've learned over years that if you do your work and not make a fuss or offer ideas/opinions (yes woman/ yes man) you will be just fine. PTO often needs to be requested months in advance so plan your time off way ahead of schedule. As earlier reviews have stated politics are very apparent in the office. Reps are rewarded if they go out of their way and explain to the higher ups how a co-worker made a mistake, so if that bothers you.. stay away. Favoritism happens everywhere though. Work attire is strangely judged as I've been told a couple times that my dresses are too short while others get away with loose pants and a tee shirt. To the younger generation reading this.. don't expect snow days. We are expected to work during a state of emergency. Yearly raises average from 2.6%-3.6%. Keep in mind that you're not able to apply for another position within the call center. The next stage of advancement is underwriter which is directly chosen by a management team above your supervisors. Honestly, this job isn't for everyone but it's a way to earn a living. It has allowed this girl to pay her bills without the worry of layoffs.

    Advice to ManagementAdvice

    allow some creativity and encourage those in the call center to share ideas and opinions, yearly salaries could be higher, put an end to the micro-managing style, allow reps to apply for advancement opportunities, treat employees as human beings instead of phone answering robots, research the management style of successful companies that are highly rated by their employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Good Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NJM Insurance full-time for more than a year

    Pros

    I enjoy working for NJM..it is a reputable company that people like. The company does a LOT of things right that are unheard of these days (8% match on your 401K..you can't find that most places!) Great benefits..plenty of days off. It really depends on what department you work in though. I don't have a supervisor that micromanages or is breathing down my neck babysitting me. I like the freedom I have.

    Cons

    The pay could be better

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Recent Hire - Not exactly what I expected...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PL Call Center  in  Trenton, NJ
    Current Employee - PL Call Center in Trenton, NJ

    I have been working at NJM Insurance full-time for less than a year

    Pros

    Training is complete and detailed, Supervisor seems to know her stuff, pay is decent,

    Cons

    Expected to be in your seat answering phones non-stop and there are eyes always watching, no internet, no work from home, office politics are apparent, employees are nice one-on-one but seem angry about how the company treats them, during training there was an awkward discussion in front of us newbies between training dept. employees that were trying to help with insurance licenses. They are closing their bank, word has it the raises are just cost of living increases no matter how hard you work. I'm wondering if this was the right choice?

    Advice to ManagementAdvice

    Hard to say because I haven't been here very long. Do more to put employees at ease to reduce stress and anger. Allow employees to use the internet and their cell phones.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Mainframe Senior Programmer / Analyst

    Former Employee - Mainframe Programmer  in  West Trenton, NJ
    Former Employee - Mainframe Programmer in West Trenton, NJ

    I worked at NJM Insurance full-time for more than 3 years

    Pros

    NJM is Insurance Company. I know insurance business very well.

    Cons

    Intergration between Mainframe environment and Open System like Java or .NET

  7. 1 person found this helpful  

    Interesting Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NJM Insurance full-time for more than 3 years

    Pros

    They offer free insurance classes, but its all in house training.
    They had free soup, coffee, milk, tea, and oatmeal
    I had a good work-home life balance
    Decent benefits except for the dental

    Cons

    The politics are beyond ridiculous here. It's not a bout what you know its about who you know here.
    There was some subtle racism and prejudice in the upper management,. in fact all of it wasn't so subtle.
    Their treatment of their employees was horrible. We were one of the few companies who had to come to work when Christie declared it a state of emergency. Not just essential personnel, but the whole company had to come in.

    Advice to ManagementAdvice

    Be a little more compassionate. Try to relate to your employees a little more, instead of just barking unrealistic orders at them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Personal lines rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Lines Representative
    Former Employee - Personal Lines Representative

    I worked at NJM Insurance for more than a year

    Pros

    Coworkers are all very friendly.. Good benefits-

    Cons

    Felt like a kindergarten, supervisors breathe down your neck without allowing any creativeness or freedom . Would get in trouble if I was not answering phones every 5 seconds. I couldn't even speak to my coworker without a supervisor saying we have calls waiting.. Half hour lunch, one 10 minute break during the day

    Advice to ManagementAdvice

    Loosen up a little. Allow more breaks and to speak to your coworker once in a while. If we are cooped up In a cube all day with one 10 minute break, how do you expect someone to want or do there job.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Horrible Place To Work. Potential Employee beware

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst  in  West Trenton, NJ
    Former Employee - Analyst in West Trenton, NJ

    I worked at NJM Insurance full-time for more than 8 years

    Pros

    The only reason to ever work at NJM is if you can't find a job anywhere else.

    Cons

    Low salary. Benefits will not make up for what the rest of the market is paying. Toxic work environment with very harsh treatment of hardworking employees by management with no intervention from HR, Senior Executives or Legal. It's almost as if this type of culture is endorsed by the company. Recent resignations from NJM have been very disheartening. Employees are witnessing cruel treatment of employees targeted to be forced out but are too afraid to stand up to an organization that will squash dissent. IT is mostly "insourced" with 90 percent consultants from India. Often you are the only US citizen in a meeting. This is very disheartening from an organization that advertises itself as a founding member of the New Jersey Business and Industry Association (NJBIA). The example they are setting is hypocritical to the values they espouse.

    Bernie Flynn, CEO of NJM will eventually have to be held accountable for the bullying going on in his organization. Let us remember that the great governor of the state of New Jersey was brought down by humiliation for turning the same blind eye.

    Advice to ManagementAdvice

    Get over yourselves. NJM is no longer a leader of integrity or a great organization. Marginal or below expectation is a more accurate description. The reasons people were attracted to work at NJM no longer exist.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Things are rapidly declining

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PL Representative II  in  West Trenton, NJ
    Current Employee - PL Representative II in West Trenton, NJ

    I have been working at NJM Insurance full-time for more than 3 years

    Pros

    Co-workers are generally nice and helpful, the facility it well kept, onsite cafe, decent benefits.

    Cons

    Changes are happening all over the place and they are not good. NJM Bank, with a motto that says "Fully Invested in You" is not so invested in you anymore since they sold to another bank and are closing the Trenton branch. Employees are supposedly being considered for positions on the insurance side but a senior team member was just let go -- actions speak louder than words! An announcement was just made that retiree health benefits are changing and basically those who spent many years at the company now have to go out an purchase their own medical with a little $$ help from NJM. If that's how they are going to treat those that spent their careers working at the company what do you think will happen to newer employees? It's a shame really.

    Advice to ManagementAdvice

    Enough with the changes, people are unhappy with them no matter how many times they are told it is for the best.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Help Desk Analyst  in  West Trenton, NJ
    Current Employee - Help Desk Analyst in West Trenton, NJ

    I have been working at NJM Insurance as a contractor

    Pros

    The atmosphere is refreshing, people are nice and the campus is beautiful

    Cons

    It's a nice drive from home, 40 minutes in the morning an hour and a half at night going home.

    Recommends
    Positive Outlook
    Approves of CEO

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