NTB
2.6 of 5 29 reviews
www.ntb.com Arlington, TX 6 to 15 Employees

NTB Reviews

Updated Jul 7, 2014

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2.6 29 reviews

                             

40% Approve of the CEO

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Lawrence C. Day

(5 ratings)

33% of employees recommend this company to a friend
29 Employee Reviews
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    Challenging, fast-paced, fun,

    General Service Technician (Current Employee)
    Nashua, NH

    ProsExceptional co-working good to work with.

    ConsNo compacts here I worked here before the new CEO and im still happy

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great when it's busy, mediocre the rest

    Mechanic (Former Employee)
    Lancaster, CA

    ProsTime as a mechanic spent entirely on real repair work and diagnosis

    ConsNot the best equipped, no continuing education, often slow.

    Advice to Senior ManagementWork up your service department, and allow for higher hourly compensation.

    Yes, I would recommend this company to a friend

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    Good pay but long hours

    Anonymous Employee (Former Employee)

    ProsGood pay with the commission and salary.

    ConsLong hours and upper management pushing higher sales hard

    Advice to Senior ManagementStop pushing so hard for the sales. Commission is enough most of the time. You are talking your managers into selling things customers don't need.

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    Average shop experience

    Tire Tech (Current Employee)
    York, PA

    ProsYou receive decent pay, the hours are not too long, good management, there are good people to work with.

    ConsThere are no room for raises or bonuses, the upper management and company doesn't seem to care about employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    "Too many Chiefs"

    Sales Associate (Former Employee)
    Olathe, KS

    ProsLegitimate Full Time hours to be worked, and the pay is steady, even for a commission based job. Tuition Reimbursement, if you can last long enough to qualify.

    ConsThe combination of a small % of commission, with Spiffs on Specific sales items and very low base pay make doing a "great" job rather worthless as there is no "upside" in doing a good job. Far too many Service Managers and Store Managers get promoted too soon or let go too late because middle management (corporate side, the ADO's and such) have no clue on how to staff leaders in their stores. The Area Directors care very, very little about talent and solid leadership skills, and focus SOLELY on results. Every Day, Every Week, Every Month is a constant competition between all stores, managers, and sales staff, and if you find yourself near the bottom, its endless hours of additional training on the computer, in person during their monthly required sessions, and so forth.

    They are constantly bringing in upper management for store reviews, and on top of being underneath a Service Manager and Store Manager at each store, you're also under the Area Director who visits monthly and is on the phone with you almost daily, but you also have to deal with Regional Directors and VP's coming in every other month.

    While they do promote from within, and there's a lot of churn at the management position at the store level, they have a tendency to over-reach on outside applications trying to fast track them into the system and expect results immediately. I personally watched two store managers go through this, from Firestone and from Chevy, in less than 7 months at NTB. On top of that, they are unwilling to fix issues within the store between employees when put into a unique situation.

    In my case, they sent a Service Manager over from another store, (the furthest possible from his actual home) in the hopes that he'd quit because they didn't want to fire him for fear that he'd file a racial discrimination case (of which he previously filed on his two previous employers). When he didn't quit, but caused HR problems, HR turned a blind eye to the situation and watched almost half of the Store's employees quit their jobs due to an unbearable work environment. It went even further than that, however, as they decided that the best option was to fire their (very decent sales numbers, very excellent customer service skills) store manager for the location to promote the guy they wanted to quit, into a store manager position so he could "staff" his own store. In less than 3 months from when "he" took over, only 3 employees, out of 11 from when he was a service manager, remain.

    To sum things up correctly, as a Sales Associate, you will have about 6 bosses, 3 of which you report to almost daily, you will be passed up for promotion constantly, you will work 40-50 hour weeks making "alright" money for the position, and your "excellence" will go unnoticed. They don't care about good reviews, only bad ones, and the only performance indicator (and they have these printed out daily) are your sales numbers. HR will turn a blind eye to you, Middle Management will promise you everything and none of that will come into fruition, and Upper Management has almost ZERO involvement with anything at the store or regional level, its all sales figures to them.

    Advice to Senior ManagementAdjust your corporate structure to praise and reward solid customer service skills, as this is a customer service industry, and abandon the old ways of focusing ONLY on daily and monthly sales numbers, and abandon the whole focal point of the KPI reports.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Worst place ever

    General Service Technician (Former Employee)
    Janesville, WI

    ProsFriendly environment. Got to deal with new people all the time

    ConsHad to buy my own tools. you get 2 days a week off but have to work every weekend. Asked for every other weekend off to see my fiance and got fired on the spot. Management was nice till you ask for a day off..ill never go there again

    Advice to Senior ManagementGive employees time with there family.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Crooked company that is full of empty promises.

    Sales Associate (Former Employee)
    Olathe, KS

    ProsThe pay is good. Have the potential to transfer all over the nation.

    ConsIf you have religious beliefs, dont expect them to care. There is a chance they will even transfer you have being sexually harassed to hide the problem.

    Advice to Senior ManagementThis company has serious problems.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    chill place to work and get a little bit of money

    Tire Tech (Current Employee)
    Downers Grove, IL

    Prosrelaxed atmosphere, flexible schedule, nice boss,

    Conssucks when its busy, winters can be harsh since you work on basically frozen cars

    Yes, I would recommend this company to a friend

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    Upper management is micromanagement

    Service Manager (Former Employee)
    Fort Worth, TX

    ProsGood insurance and other benefits

    Consextreme micromanagement getting in the way of someone trying to take care of the customer first, more concerned with policy as god's word than actually running a business and taking care of people

    Advice to Senior Managementdo not do what sears did to destroy a company, that is the road ahead if nothing changes

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    not good

    Anonymous Employee (Current Employee)

    Prosthere are nort very many pro in working at ntb

    Constakes up most of your life and very stress full and no room for advancement

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Glassdoor is your free inside look at NTB reviews and ratings — including employee satisfaction and approval rating for NTB CEO Lawrence C. Day. All 29 reviews posted anonymously by NTB employees.