NTI

  www.nticentral.org
  www.nticentral.org

NTI Reviews

8 Reviews
3.9
8 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Dr. M.J. Willard
4 Ratings

Employee Reviews

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  1.  

    Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Administrative Assistant in Boston, MA
    Former Employee - Senior Administrative Assistant in Boston, MA

    I worked at NTI full-time (more than 5 years)

    Pros

    Wonderful place to work with caring people

    Cons

    Slow to respond to workers needs

    Advice to ManagementAdvice

    Think more slowly before activation of pollicies

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    Good experience with the comfort of working at home.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service in Boston, MA
    Current Employee - Customer Service in Boston, MA

    I have been working at NTI

    Pros

    NTI gives you a chance to work at home. I work on a specific account every week so the work is fairly easy. You get to communicate through web technologies, e-mail and phone. The account I'm on is very supportive.

    Cons

    It gets isolating not seeing people every day. There is a limit on how much you can advance. The work gets boring sometimes.

    Advice to ManagementAdvice

    Offer a little more communication between NTI and its employees. I want to hear how things are going in the company. I want a newsletter.

    Recommends
    Approves of CEO
  3.  

    NTI it's great to work from home but

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Order Entry Clerk in Boston, MA
    Current Employee - Order Entry Clerk in Boston, MA

    I have been working at NTI part-time (more than 5 years)

    Pros

    Get to work from home, choose own hours, part time customer service for the IRS, it is rewarding to help people, good support from team leaders

    Cons

    Some callers are mean or rude, no pay raise in 7 years, strict rules and must adhere to policies 100%, layoff every May

    Advice to ManagementAdvice

    Get more accounts with federal government and higher paying jobs... Give raises and incentives to stay working there.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Working from home is the perfect fit for my disability.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Boston, MA
    Current Employee - Customer Service in Boston, MA

    I have been working at NTI part-time (more than 3 years)

    Pros

    The company is helpful finding jobs specifically for the disabled that are wanting to work. You are not limited to living in a specific geographic location, because jobs are done over the phone or internet. Depending on the client, you may not need to purchase any equipment. Personally I find comfort in my own home, not having to drive or commute to a work location.

    Cons

    Very little contact from NTI, especially once you have a position with a client.

    Advice to ManagementAdvice

    Offer resources for during working like suggestions or ideas of how to request further assistance or specialized equipment to continue working is disability changes or worsens.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Best work at home experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Long Beach, CA
    Former Employee - Customer Service in Long Beach, CA

    I worked at NTI as a contractor (more than an year)

    Pros

    work at home, set your own schedule, work anywhere (nationwide0

    Cons

    some positions have odd hours

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NTI

    Pros

    It is working from home and that saved money. Working with staff customers is rewarding, and competitive. They have good training, a medical savings plan and very flexible hours (chance for overtime).

    Cons

    In one job, there were overzealous team leads who have to throttle the number of phone reps according to needs of companies who hire them. It is something you have to get used to when working for this type of company. This means that you don't get paid the same each week. You have to sit for long periods waiting for an instant message for more hours. So, there is downtime involved sometimes. You have to know your status compared to other reps and it is a complex online system.

    Recommends
  8.  

    They are improving.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NTI full-time (more than 3 years)

    Pros

    The mission is a wonderful thing.

    Cons

    Stuck in old ways of thinking at times.

    No opinion of CEO
  9.  

    Work From Home, But At A Price

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - WAHA - Customer Service (Work At Home Agent) in Boston, MA
    Former Employee - WAHA - Customer Service (Work At Home Agent) in Boston, MA

    I worked at NTI

    Pros

    Able to work from home means no commute or commuting expenses. Also, can work in pajamas and a bathrobe if you want.

    Cons

    Little support from employer. Most contact was through client that the customer service was being preformed for. Pay was only mediocre at best.

    Doesn't Recommend
    No opinion of CEO

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