NYC Department of IT & Telecom (DOITT)

  doitt.nyc.gov
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NYC Department of IT & Telecom (DOITT) Reviews

Updated August 26, 2014
Updated August 26, 2014
18 Reviews

2.3
18 Reviews
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  1.  

    Needs some big cross-team morale boosting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Brooklyn, NY
    Current Employee - Manager in Brooklyn, NY

    I have been working at NYC Department of IT & Telecom (DOITT) full-time for more than 3 years

    Pros

    -Great exposure to some cutting edge technology
    -When fellow employees band together in an emergency situation, the best in people shine through

    Cons

    -Extremely bureaucratic, multiple layers of approval for outside agency projects while the outside agency waits, and waits
    -Efforts to tackle a problem across multiple teams/divisions is chaotic, trouble tickets get bounced around from group to group like a hot potato with an attitude of "not my problem", meanwhile a requesting agency with the issue is left in the dark
    -Low pay compared to other IT peers, even among other agencies, we are paid among the lowest with zero discretionary salary increases

    Advice to ManagementAdvice

    -Encourage cross team bonding and relationship building, if a DoITT employee is having trouble with one of their own projects or systems, it is close to hell to try and get assistance from another group for help
    -Reduce reliance on ITCS consultants and SI's. Big morale killer when you know someone is making more than double your hourly rate for doing the same work, and is trusted more than an FTE.
    -Establish DoITT's presence in the City as the leading IT services provider for our peer agencies, and as such, we need to be staffed accordingly

    Recommends
    Neutral Outlook
  2.  

    Not Much Going On in a Workday.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Help Desk Intern  in  New York, NY
    Former Employee - Help Desk Intern in New York, NY

    I worked at NYC Department of IT & Telecom (DOITT) as an intern for less than a year

    Pros

    Easy job. Easy hours. Great Networking potential.

    Cons

    Pay is crap. No opportunity for advancement. City job.

    Advice to ManagementAdvice

    Liven up the workplace. Increase hours.

    Doesn't Recommend
    Negative Outlook
  3.  

    Waste of life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NYC Department of IT & Telecom (DOITT) full-time for more than 3 years

    Pros

    Don't have to do much

    Cons

    No opportunities for advancement or salary increases unless you're buddy-buddy with the management
    Extremely decentralized all in the name of "job creation", and the union loves it
    No competitive pay, basic benefits. If you complain about money, union rep will give you a spiel on how great government jobs are. Yea, didn't work out so well for Detroit.

    Doesn't Recommend
    Negative Outlook
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  5.  

    It needs a big revolution.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Computer Systems  in  Brooklyn, NY
    Current Employee - IT Computer Systems in Brooklyn, NY

    I have been working at NYC Department of IT & Telecom (DOITT) full-time for more than 3 years

    Pros

    Depends on the group, but I'm lucky to work with great people.
    Location is fine, easy to commute with variety of connections available.
    You are not alone, as most you co workers express that they are not happy working at NYC Department of IT & Telecom (DOITT) and that their compensation is to low.

    Cons

    No pay overtime, a lot of groups have employees that lack knowledge...
    Environment when mostly tickets are pushed between the groups, lack of effort
    Upper management focused more on moving people around...

    Advice to ManagementAdvice

    To allow progress and development

    Doesn't Recommend
    Neutral Outlook
  6.  

    Not a food place grow your career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Engineer  in  Brooklyn, NY
    Current Employee - Applications Engineer in Brooklyn, NY

    I have been working at NYC Department of IT & Telecom (DOITT) full-time for less than a year

    Pros

    If you would like to do more politics than work, this is a good place for you.

    Cons

    Chance is very less that you will climb the ladder up. you have to pretty much stay in the position you joined until you change the project or change another agency within the city.

    Advice to ManagementAdvice

    Pay attention to the performance evaluation process and try to understand some more details about your job.

    Doesn't Recommend
    Neutral Outlook
  7.  

    Hard to determine as whole, it can go both good or bad depending on pool of factors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer  in  New York, NY
    Former Employee - Software Developer in New York, NY

    I worked at NYC Department of IT & Telecom (DOITT) as a contractor for less than a year

    Pros

    City-hall location, payee, faced pace, personal opportunity to rise in times of chaos

    Cons

    Location, aggressive management almost detached with their IT expectations

    Advice to ManagementAdvice

    To grow softer and learn how to utilize resources in more fostering manner

    Neutral Outlook
  8.  

    Accounts Payable Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Audits and Accounts  in  New York, NY
    Current Employee - Audits and Accounts in New York, NY

    I have been working at NYC Department of IT & Telecom (DOITT) full-time for more than a year

    Pros

    good entry level positions to start with, good environment, great benefits from City, and union.

    Cons

    slow growth opportunities, very low salary for college graduates...

    Advice to ManagementAdvice

    increase min. salary, and provide better growth opportunities...

    Recommends
    Positive Outlook
  9.  

    311 Call Center Representative review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Representative  in  New York, NY
    Former Employee - Call Center Representative in New York, NY

    I worked at NYC Department of IT & Telecom (DOITT) full-time for more than 5 years

    Pros

    Compensation & Benefits, you work alone in a cubicle, co-workers are great, location is great, different work shifts (so u can work day or night)

    Cons

    Micro-management, salary, work gets repetitive & sometimes boring, no room for growth (only for the "chosen" few)

    Advice to ManagementAdvice

    Stop micro-managing your employees and demonstrate genuine appreciation towards their work. Stop creating low morale in the call center.

    Recommends
    Positive Outlook
  10.  

    Not a good place to work in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Representative  in  New York, NY
    Former Employee - Call Center Representative in New York, NY

    I worked at NYC Department of IT & Telecom (DOITT) full-time for less than a year

    Pros

    +Benefits (free health, dental, vision)
    +Pension

    Cons

    -Can't take vacation unless it is approved not only by your supervisor but also by the department (which 99.9% of the time they deny)
    -One year probation (they can terminate your employment for any time for ANY reason). Full timers are constantly getting replaced.
    -Must work all 365 days a year (it doesn't matter what kind of disaster is happening).

    Doesn't Recommend
  11. 3 people found this helpful  

    Apartheid & HOLOCAUST IN A BASKET

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Internetworking Specialist  in  New York, NY
    Current Employee - Internetworking Specialist in New York, NY

    I have been working at NYC Department of IT & Telecom (DOITT) full-time for more than a year

    Pros

    No good can come from a biased, racist, ethnic supressing environment that treats minorities as modern day slaves.

    Cons

    Degrade and destroy one's career growth, constantly slighted by upper management.
    Simply said it is like the HOLOCAUST all over again.

    Advice to ManagementAdvice

    Flush out the Italian gumbas that are unable to pass a civil service exam, bring in only their kind and supress every other ethnic group. Power corrupts.

    Doesn't Recommend
    Negative Outlook

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