NYC Department of IT & Telecom (DOITT)

  doitt.nyc.gov
  doitt.nyc.gov

NYC Department of IT & Telecom (DOITT) Reviews

Updated December 18, 2014
Updated December 18, 2014
21 Reviews
2.1
21 Reviews
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Employee Reviews

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  1.  

    Customer Service is not optional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at NYC Department of IT & Telecom (DOITT) full-time (more than 5 years)

    Pros

    Wonderful projects with a lot of potential.

    Cons

    Poor organization and management with layers upon layers of bureacracy make it difficult to get anything done in a timely and cost effective manner.

    Advice to ManagementAdvice

    Re-examine your processes to see if there is a way to make them more customer-centric.

    Doesn't Recommend
    Neutral Outlook
  2.  

    Not recomending

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NYC Department of IT & Telecom (DOITT)

    Pros

    Decent hours, easy going for the most part

    Cons

    Poor leadership, can be high confusion and lack of direction

  3.  

    No a place to have a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Developer in New York, NY
    Current Employee - Senior Software Developer in New York, NY

    I have been working at NYC Department of IT & Telecom (DOITT) full-time (more than an year)

    Pros

    Light work load and short office hour

    Cons

    Low pay and no advancement. Technology is at 5 years behind the market.

    Advice to ManagementAdvice

    Need to get rid of the dead wood.

    Doesn't Recommend
    Neutral Outlook
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  5.  

    Needs some big cross-team morale boosting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Brooklyn, NY
    Current Employee - Manager in Brooklyn, NY

    I have been working at NYC Department of IT & Telecom (DOITT) full-time (more than 3 years)

    Pros

    -Great exposure to some cutting edge technology
    -When fellow employees band together in an emergency situation, the best in people shine through

    Cons

    -Extremely bureaucratic, multiple layers of approval for outside agency projects while the outside agency waits, and waits
    -Efforts to tackle a problem across multiple teams/divisions is chaotic, trouble tickets get bounced around from group to group like a hot potato with an attitude of "not my problem", meanwhile a requesting agency with the issue is left in the dark
    -Low pay compared to other IT peers, even among other agencies, we are paid among the lowest with zero discretionary salary increases

    Advice to ManagementAdvice

    -Encourage cross team bonding and relationship building, if a DoITT employee is having trouble with one of their own projects or systems, it is close to hell to try and get assistance from another group for help
    -Reduce reliance on ITCS consultants and SI's. Big morale killer when you know someone is making more than double your hourly rate for doing the same work, and is trusted more than an FTE.
    -Establish DoITT's presence in the City as the leading IT services provider for our peer agencies, and as such, we need to be staffed accordingly

    Recommends
    Neutral Outlook
  6.  

    Not Much Going On in a Workday.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Help Desk Intern in New York, NY
    Former Employee - Help Desk Intern in New York, NY

    I worked at NYC Department of IT & Telecom (DOITT) as an intern (less than an year)

    Pros

    Easy job. Easy hours. Great Networking potential.

    Cons

    Pay is crap. No opportunity for advancement. City job.

    Advice to ManagementAdvice

    Liven up the workplace. Increase hours.

    Doesn't Recommend
    Negative Outlook
  7.  

    Waste of life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at NYC Department of IT & Telecom (DOITT) full-time (more than 3 years)

    Pros

    Don't have to do much

    Cons

    No opportunities for advancement or salary increases unless you're buddy-buddy with the management
    Extremely decentralized all in the name of "job creation", and the union loves it
    No competitive pay, basic benefits. If you complain about money, union rep will give you a spiel on how great government jobs are. Yea, didn't work out so well for Detroit.

    Doesn't Recommend
    Negative Outlook
  8.  

    It needs a big revolution.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Computer Systems in Brooklyn, NY
    Current Employee - IT Computer Systems in Brooklyn, NY

    I have been working at NYC Department of IT & Telecom (DOITT) full-time (more than 3 years)

    Pros

    Depends on the group, but I'm lucky to work with great people.
    Location is fine, easy to commute with variety of connections available.
    You are not alone, as most you co workers express that they are not happy working at NYC Department of IT & Telecom (DOITT) and that their compensation is to low.

    Cons

    No pay overtime, a lot of groups have employees that lack knowledge...
    Environment when mostly tickets are pushed between the groups, lack of effort
    Upper management focused more on moving people around...

    Advice to ManagementAdvice

    To allow progress and development

    Doesn't Recommend
    Neutral Outlook
  9.  

    Not a food place grow your career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Engineer in Brooklyn, NY
    Current Employee - Applications Engineer in Brooklyn, NY

    I have been working at NYC Department of IT & Telecom (DOITT) full-time (less than an year)

    Pros

    If you would like to do more politics than work, this is a good place for you.

    Cons

    Chance is very less that you will climb the ladder up. you have to pretty much stay in the position you joined until you change the project or change another agency within the city.

    Advice to ManagementAdvice

    Pay attention to the performance evaluation process and try to understand some more details about your job.

    Doesn't Recommend
    Neutral Outlook
  10.  

    Hard to determine as whole, it can go both good or bad depending on pool of factors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer in New York, NY
    Former Employee - Software Developer in New York, NY

    I worked at NYC Department of IT & Telecom (DOITT) as a contractor (less than an year)

    Pros

    City-hall location, payee, faced pace, personal opportunity to rise in times of chaos

    Cons

    Location, aggressive management almost detached with their IT expectations

    Advice to ManagementAdvice

    To grow softer and learn how to utilize resources in more fostering manner

    Neutral Outlook
  11.  

    Accounts Payable Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Audits and Accounts in New York, NY
    Current Employee - Audits and Accounts in New York, NY

    I have been working at NYC Department of IT & Telecom (DOITT) full-time (more than an year)

    Pros

    good entry level positions to start with, good environment, great benefits from City, and union.

    Cons

    slow growth opportunities, very low salary for college graduates...

    Advice to ManagementAdvice

    increase min. salary, and provide better growth opportunities...

    Recommends
    Positive Outlook

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