National American University

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National American University Reviews

Updated August 8, 2014
Updated August 8, 2014
50 Reviews

2.8
50 Reviews
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Dr. Ronald L. Shape
26 Ratings

Employee Reviews

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  1.  

    The good, the bad, and the ugly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Advisor  in  Colorado Springs, CO
    Former Employee - Admissions Advisor in Colorado Springs, CO

    Pros

    My co-workers were amazing! The admissions reps were insightful and helpful. Work culture is typically good.

    Everyone I worked with at NAU were genuinely great people to be around.

    The pay is good for starting off without experience.

    Cons

    I knew more about financial aid than one of my financial aid representatives. It's a sink or swim environment, but that is part of working in sales.

    Top level management did appreciate employee feedback. It's the low level management that ignored employee concerns.

    Too much time is spent with DOAs telling you how to close a sale, and that they could have done it, but they never came close to the performance as some of the employees they attempt to coach.

    The main downside is so much effort is put into making the sale "enrolling a new student" that there is little emphasis on what is truly best for the student. The job has you enroll people who fail at the smallest tasks life throws at them, but their expected to get their degree and understand the financial implications of their decision?

    Advice to ManagementAdvice

    This is a university. Focus on education. It's a business, and you have to make money. That's understood, but find a way to encourage more sales without sacrificing integrity and student satisfaction.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Good jumping off point.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Advisor  in  Overland Park, KS
    Former Employee - Admissions Advisor in Overland Park, KS

    Pros

    Decent pay, hire with little to no experience in the sales field. Willing to train you (on their dime). Met some amazing coworkers in the process. If you want to get into higher education, this is a decent jumping off point.

    Cons

    Incredibly numbers based. Everything you do is to hit budget. Nothing like traditional admissions work for state schools. Whatever image you have of admissions is nothing like what you'll have here. It's entirely too focused on hitting budget (enrolling students), having your job threatened & watching your coworkers get fired.

    Advice to ManagementAdvice

    Pick a protocol & stick with it. Too many loopholes & people getting away with stuff.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Excellent, Growing University

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The workplace culture is very good. Lots of fun and co-workers are great to be around. You have to work hard and achieve goals, but the focus is on helping students succeed. Many people have advanced their careers while working here due to a mostly hire from within practice. I enjoy my job and really enjoy working for NAU.

    Cons

    The health insurance could be stronger and less expensive for employees with families.

    Advice to ManagementAdvice

    Change for the benefit of the student experience needs communication. Find many ways to communicate change and the benefits.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Virtual online instructor for the University

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Excellence on freedom to teach to fit the students situation no micromanaging prove you are worthy of doing your job. For the most they do listen to the instructor on the subject matter.

    Cons

    Very low pay no raises in the whole time I have been employed with the company. In fact the teaching assignments have been lowered due to federal laws.

    Advice to ManagementAdvice

    Better structure for interns and students who must complete outside work to meet the need of the degree. Seek updating courses at least once every two years.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Going through some serious growing pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Advisor  in  Indianapolis, IN
    Former Employee - Admissions Advisor in Indianapolis, IN

    Pros

    Staff was incredible, pay was good, the work atmosphere was usually fun and casual. The students you work with can often be rewarding to help. NAU has an excellent student philosophy. Employees can go to school with NAU for free.

    Cons

    NAU has grown so fast in recent years that their accreditation is in trouble and now they are trying to scale back. Benefits are terrible, policies change monthly and it is a sales position without commission.

    Advice to ManagementAdvice

    Get better benefits, find policies to stick with and slow down growth.

    Recommends
    Negative Outlook
    Approves of CEO
  7.  

    Excellent coworkers, but industry and company are in flux right now.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Advisor  in  Indianapolis, IN
    Former Employee - Admissions Advisor in Indianapolis, IN

    Pros

    Fellow staff-members were incredibly fun to be around, it was a little family. Also, they gave the staff plenty of chances to have fun on the job. Employees had access to free classes through NAU at undergrad and grad level. Compensation was good as well.

    Cons

    Benefits (health, dental) weren't good at all, policies changed every other month, and they are centralizing a lot so it is very stressful to work there (never sure when they will let you go).

    Advice to ManagementAdvice

    Stop constantly changing policies and settle on a direction for your company.

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    Sales Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Admissions Advisor  in  Kansas City, MO
    Current Employee - Admissions Advisor in Kansas City, MO

    Pros

    If you're desperate for money its easy to get hired.
    Collect a paycheck while you look for something else.

    Cons

    UNPROFESSIONAL! Worst office environment I've ever seen.
    Only working 9-6 and 11-8 shifts.
    They completely micromanage you from every task up to when you can or can't take a break.
    Pushing people to enroll into college who need step by step help filling out an application.
    Setting people up for failure!
    They don't honor requests for time off, however everyday someone is "sick." So just call in.
    Make 100+ phone calls a day to "leads" that never wanted our information
    If you don't meet their crazy goals they don't talk to you about it, they just let you go.
    The only appreciation for getting enrollments is being able to keep your job a little longer.
    Extremely high turnover.
    No room for advancement, all lies!
    NAU is a horrible company to work for and I wouldn't recommend it to anyone!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    For Profit, Not for students.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Admissions  in  Indianapolis, IN
    Current Employee - Admissions in Indianapolis, IN

    Pros

    Culture was ok when you removed any management from the occasion. Admissions advisors were hard workers with very little support. According to a recent structure change the support advisors do receive is going to be even less and more work for the advisors with the promise of pay upgrades if goals are hit after a year.

    Cons

    You either had finger pointing or lecturing in individual and team meetings with the on-campus management. This occurred even when good things happened. Leadership could barely bring themselves to give staff any credit, even when "we are not supposed to talk about numbers but we hit our numbers." Upper management has an overwhelming since of contrived enthusiasm with endless 'celebration' emails. Quite frankly this school is run like a start up.

    Advice to ManagementAdvice

    Just go to an online format.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Teaching for success

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Adjunct Instructor
    Current Employee - Adjunct Instructor

    Pros

    The school is smaller so there is a better student to teacher ratio for learning. There is also a culture of support for those with hardships and from a military background.

    Cons

    The school is small so there is not a great deal of support for drastic change.

    Advice to ManagementAdvice

    Consider the input of instructors more actively to influence the productive growth of the individual campuses and programs.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Very caring and supportive environment, students come first! Leadership listens and works towards making the university an even better place to be.

    Cons

    insurance is not the greatest. keep talking to the people in the field to get the best ideas possible for the students

    Advice to ManagementAdvice

    Keep asking the employees at the campuses for input.

    Recommends
    Positive Outlook
    Approves of CEO

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