National Australia Bank Reviews

Updated September 1, 2015
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3.0
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Cameron A. Clyne
22 Ratings

Pros
  • Work-life balance, opportunities to work in different departments (in 18 reviews)

  • Offers flexible working arrangements including working from home (in 12 reviews)

Cons
  • Being a large organization, NAB suffers some of the same issues as other very large companies in terms of slowness in decision making and execution (in 5 reviews)

  • Being large means there is a lot of red tape and often there no desire to improve processes (in 5 reviews)

More Pros and Cons

54 Employee Reviews

Sort: Popular Rating Date
  1. Okay

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great Money, fun people, alright place to work

    Cons

    Working in the Collections Department

    Advice to Management

    Have more Tech ready


  2. Used to have good work life balance, but then came the bell curve

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Melbourne (Australia)
    Current Employee - Anonymous Employee in Melbourne (Australia)
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Nabs work life balance (depending on manager and team of course) was really good when i first joined the team. however, as management changed work load significantly increased. depending on the business unit you are under, it will significantly vary.

    Cons

    because its a big bank, the amount of time required to learn or master your role takes along time. There is no proactive development unless middle management have a keen eye on you. Moreover, the chances of learning end to end is limited as a result of size as you only engage in parts of projects.

    Advice to Management

    Exercise less levels of hierarchy and bureaucratic red tape. it significantly demotivates staff. moreover, take away the peer to peer benchmarking. Creates an atmosphere of competitiveness and less team cohesion. Especially within the group functions


  3. Senior Analyst Risk

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at National Australia Bank full-time

    Pros

    laid back culture -> work life balance

    Cons

    laid back culture -> slow advancement


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Good company, great colleagues, but needs improvements

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I worked at National Australia Bank full-time (More than 3 years)

    Pros

    Great work colleagues, RDOs and flexible working hours, encouraged to book in annual leave (lifetyle), and generous break times.

    Cons

    Micro-management in regards to times and schedule. Eg: when going on a toilet break throughout the day, management believes only break times are sufficient to take toilet breaks. Scorecard not a full picture of actual performance. Some internal politics, promotion appears to be based on who you know whilst others who deserve promotion based on merit gets second priority. Management demands results but some do not take the time to actually see why teams/individuals aren't performing. Some are not very approachable, or do not take the time to coach workers.

    Advice to Management

    It's great that you encourage employees to focus and value customers, but you need to do the same to your own employees. We are not machines.


  6. Job Secure

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Melbourne (Australia)
    Current Employee - Anonymous Employee in Melbourne (Australia)
    Recommends
    Positive Outlook

    I have been working at National Australia Bank full-time (More than 5 years)

    Pros

    Job is quite secure and a lot of internal position

    Cons

    Too big and hard to always do something you want to do


  7. Good people. Trying hard. Delivering results.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at National Australia Bank full-time

    Pros

    Good people. Trying hard. Delivering results. Trying to improve culture. It's a machine. Churning out financial services and delivering shareholder value.

    Cons

    It's a machine. Churning out financial services and delivering shareholder value. Very structured. Sometimes inflexible.

    Advice to Management

    NAB needs subject matter experts as well as great general management/leaders. Balance these two.


  8. Helpful (2)

    service advisor - contact centre

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at National Australia Bank full-time

    Pros

    - great work culture - RDOs - easy to be upskilled

    Cons

    - can be mentally straining responding to enquries hours straight - everything is timed. your lunch, breaks, even when you go on a restroom break - difficult to find own parking as parking within premises is reserved or you have to be on a two year waiting list - too much focus on äcknowledging customer's emotion ; there is more in delivering excellent customer service than to sound artificial

    Advice to Management

    ensuring that staff are ok - that is physically and psychologically. the job can be fun but it is extremely exhausting when you are sitting on a chair hours straight staring at a screen and dealing with endless calls.


  9. Is generally good.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate in Sydney (Australia)
    Current Employee - Associate in Sydney (Australia)
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at National Australia Bank (More than 3 years)

    Pros

    Pay is good people are good work is interesting. Pay is ok progression ok. Flexible working so good place for family people

    Cons

    Focus on cost cutting rather than increasing productivity. Pay is stagnant and not on parallel with other big 4. Systems are horrendous and complete underinvestment in them

    Advice to Management

    Invest more in systems and people. All people not just minorities however the focus on minorities is to be praised


  10. Helpful (2)

    Does not recommend contact centre

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sydney (Australia)
    Former Employee - Anonymous Employee in Sydney (Australia)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Large company and average benefits

    Cons

    Bad culture at contact centre and very high staff turnover

    Advice to Management

    Need to give staff more support


  11. Helpful (1)

    Good team spirit, ineffective management decisions

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook

    I worked at National Australia Bank full-time

    Pros

    Some great individuals with excellent skillsets and a good company "together" mentality. New building in Docklands is a pleasure to work in.

    Cons

    Some crazy management decisions made with no sense of the best way forward. Frequently told that this is the way it is so suck it up people.

    Advice to Management

    Listen to staff who have some good ideas and look at the big picture not just the next cost saving. Look at how things work together not just buying technology for the sake of it.



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