National Australia Bank Reviews

Updated July 5, 2015
149 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
3.2
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Cameron A. Clyne
71 Ratings

Pros
  • Work-life balance, opportunities to work in different departments (in 18 reviews)

  • Offers flexible working arrangements including working from home (in 12 reviews)

Cons
  • Being a large organization, NAB suffers some of the same issues as other very large companies in terms of slowness in decision making and execution (in 5 reviews)

  • Being large means there is a lot of red tape and often there no desire to improve processes (in 5 reviews)

More Pros and Cons

149 Employee Reviews

Sort: Popular Rating Date
  1. Great culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Former Paraplanner in Docklands (Australia)
    Current Employee - Former Paraplanner in Docklands (Australia)

    I have been working at National Australia Bank full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    - great culture, everyone has a friendly and helping attitude. team leaders are supportive.
    - you can talk about your career plans comfortably, and there are development plans to work towards your career goals.
    - you can voice any concerns and provide feedback, and they will look into them.
    - team of roughly 40 paraplanners, with a technical support team, plus team leaders, so you are never left in the dark with not knowing what to do.
    - you can work from work some days.
    - option to take on some side projects if the opportunity comes up.

    Cons

    - SOA requires heaps of editing, format of the SOA doesn't look to appealing either, so you need to spend quite a fair amount of time in Word Doc after merging the SOA.
    - some paraplanners struggle with hitting productivity targets. I think most of it has to do with the inefficiencies of X-Plan and the SOA templates

    Advice to Management

    Try completing an SOA, and get a feel for how much editing is involved after merging an SOA via X-Plan


  2. Short-lived but would go back

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Direct Service Advisor in Melbourne (Australia)
    Former Employee - Direct Service Advisor in Melbourne (Australia)

    I worked at National Australia Bank full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I've worked at a number of financial institutions and NAB by far has a great company culture. They really encourage lateral career movement.

    Cons

    Not enough solid training for call centre roles which made many new team members anxious.


  3. Lagging behind peers in profit and growth, clear risk of becoming "Big 3 banks plus NAB"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Sydney (Australia)
    Current Employee - Project Manager in Sydney (Australia)

    I have been working at National Australia Bank (More than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Nice offices especially 700Bourke st
    Good lifestyle which is geared towards life in work/life balance, as flexibility to work from home and flexi days
    New CEO has a clear vision and early execution looks promising
    Maturing Project Management model

    Cons

    1. Technology is a shamble, cannot execute transformational projects
    2. People are very concerned and resilient to change,
    3. Career development is slow compared to other Banks,
    4. Clear demarcation between NAB and MLC work("us vs them" and Melbourne/Sydney attitude)

    Advice to Management

    Andrew Thorburn has done a great job and retreating from US, UK and Life Insurance business and focusing on Aus & NZ is good short term strategy. However, from a long term perspective, as NAB competitors planning to expand in Asia and eat into NAB australia business banking, NAB risks trailing its competitors.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at National Australia Bank part-time

    Pros

    Training is interesting, work is really good and pay is impressive

    Cons

    Fast paced means the need to keep up

    Advice to Management

    Get in some fresh blood, pay attention to improve skills of employees


  6. Is generally good.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate in Sydney (Australia)
    Current Employee - Associate in Sydney (Australia)

    I have been working at National Australia Bank (More than 3 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Pay is good people are good work is interesting. Pay is ok progression ok. Flexible working so good place for family people

    Cons

    Focus on cost cutting rather than increasing productivity. Pay is stagnant and not on parallel with other big 4. Systems are horrendous and complete underinvestment in them

    Advice to Management

    Invest more in systems and people. All people not just minorities however the focus on minorities is to be praised


  7. Helpful (1)

    Does not recommend contact centre

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sydney (Australia)
    Former Employee - Anonymous Employee in Sydney (Australia)

    I worked at National Australia Bank

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Large company and average benefits

    Cons

    Bad culture at contact centre and very high staff turnover

    Advice to Management

    Need to give staff more support


  8. Helpful (1)

    Customer Advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sydney (Australia)
    Current Employee - Anonymous Employee in Sydney (Australia)

    I have been working at National Australia Bank part-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Big 4 Bank with a reputation around the world
    - Strong opportunities to move up the ranks
    - Relocation is fairly easy
    - Provides additional training to the employees who want it

    Cons

    - Poor managerial structure
    - Seems to be falling behind the other Big 4 Banks
    - Advertising is poor and minimal
    - Does not provide enough benefits to employees
    - Is loosing a lot of strong employees to other institutions


  9. An excellent company that promotes growth and development

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Adviser in Brisbane (Australia)
    Current Employee - Customer Adviser in Brisbane (Australia)

    I have been working at National Australia Bank part-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Supportive, encourage development, ethic company, clear policies and procedures

    Cons

    Mostly have to work through each position, no skipping stages.


  10. Highly supportive / comfortable culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Melbourne (Australia)
    Current Employee - Operations Manager in Melbourne (Australia)

    I have been working at National Australia Bank full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Supportive & respective management ; Cutting edge workplace environment i.e. buildings & flexible work arrangements ; 12 weeks paid paternity leave ; performance bonuses paid as a % of base salary

    Cons

    Narrow domestic focus ; highly conservative risk appetite ; uncontrolled workplace flexibility making it hard to get things done at times. NAB culture is "comfortable" which can be frustrating if you are ambitious

    Advice to Management

    NAB should tighten flexible working policies to avoid situations where employees take advantage of these arrangements.


  11. Helpful (1)

    worst experience ever

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advisor
    Former Employee - Customer Advisor

    I worked at National Australia Bank

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    there is no pros about it

    Cons

    poor training
    constant misleading
    lies to employees

    Advice to Management

    fire yourselves cause you're doing a crap job now



Showing 149 of 165 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.