National City Reviews

Updated January 22, 2015
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3.3
91 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
National City Chairman, President, and CEO Peter E. Raskind
Peter E. Raskind
37 Ratings

Pros
  • Great People and good work life balance (in 5 reviews)

  • The hours are good and they offer good benefits package (in 5 reviews)

Cons
  • PNC took over and destoryed the department I worked in now we a no more then customer service reps (in 5 reviews)

  • Currently going through a merger with PNC and a lot is unknown (in 3 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Horrible Boss, very sales oriented

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Licensed Financial Consultant in Bridgeville, PA
    Former Employee - Licensed Financial Consultant in Bridgeville, PA

    I worked at National City full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Decent people and some opportunity for growth

    Cons

    If you get stuck in a bad branch, it can be hell

    Advice to Management

    Get rid of overbearing branch managers

  2. Not a good place to work

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at National City

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    The pay was comparable to other financial institutions. The hours are good and they offer good benefits package. The online training system was good.

    Cons

    It is basically a telemarketing firm disguised as a bank. There are unrealistic goals for generating business in this manner.

    Advice to Management

    There needs to be better communication with staff regarding time frames for training and other deadlines. There needs to be a better process for bringing business into the bank.

  3. Nice company, HORRIBLE management

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Office Manager
    Former Employee - Office Manager

    I worked at National City

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    competitive pay, above average incentive plan

    Cons

    Untrained management, bank changing names 3 times in 5 years

    Advice to Management

    Make sure your branch managers are capable of their duties, a little bit of support from a regional manager could have gone a long way.

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  5. Helpful (1)

    The worst decision I made was moving to National City.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Financial Consultant in Louisville, KY
    Current Employee - Licensed Financial Consultant in Louisville, KY

    I have been working at National City

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The pay was very good on the base salary.

    Cons

    The payout on the investement side was miniscule, between 3-15%. The management is poorly structured with a divide between the investment and bank side and the LFCs caught in between. Some of the Branch Managers have the old mentality that you selling investments is taking away from their deposit base. There is a lack of a good support system. The branch managers spend 75% of their time our of the office on "business calls." When the branch manager is in the office, they refuse to actually do any work, such as opening accounts. I actually had multiple ocassions when I was in the break room eating lunch, and the branch manager came and got me to have me open an account, even though they were doing nothing. The disciplinary techniques are very strange. Your manager will not say anything to you about how you are doing, but then will write you up for something that they never got an explanation for, until the write-up is occurring, and when there is a completely logical explanation, they don't care.

    Advice to Management

    Actually ask questions before writing somebody up, and don't write people up based on hearsay. Have some integrity.

  6. Avoid National City until PNC takes over completely

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Office Manager in Saint Louis, MO
    Current Employee - Office Manager in Saint Louis, MO

    I have been working at National City

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    410k match, health benefits, average vacation time, decent flexibility,

    Cons

    management has the leadership skills of a gerbil. Raises are almost non-existent. You get less of a raise than inflation. You never know when they are going to fire you because they set ridiculously high goals and then most people don't meet them so they can pick and choose who to fire. Upper management could care less about you as a person or for any career development. This company just passes down work all the way to the bottom. Senior management passes to vice presidents, who then pass on to people who work for them. Therefore people in the middle don't do anything but dish out work then monitor you working.

    Advice to Management

    Be more conservative. The reason why you had to sell was because you were going to go bankrupt from all the risky loans and outrageous rates. Stop pushing so hard for sales and do it the right way.

  7. Economic trends and tough advancement opportunities make a job with National City a last resort.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist in Columbus, OH
    Current Employee - Customer Service Specialist in Columbus, OH

    I have been working at National City

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Experience w/ a bank that is well recognized. Microsoft office is used if that is your type of thing. Coffee only costs 1.25 and comes from a vending machine.

    Education reimbursement most of the time.

    Cons

    Cutbacks reduce avenues for advancement. No investment in future projects or initiatives. A search engine passes as "knowledge management." Too much focus on revenue/sales and not enough on the customer.

    Advice to Management

    You should have resigned when the stock dropped from $35 to $7. Selling stock at $5 a share to raise capital places an undue strain on current stockholders and continues to reward those at the helm who navigated us into the current mortgage crisis.

  8. National City Bank now goes by name of PNC.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Residential Loan Coordinator in Louisville, KY
    Current Employee - Residential Loan Coordinator in Louisville, KY

    I have been working at National City full-time (More than 10 years)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    The best reason to work there is that it is a job and you get paid.
    The benefits are good.

    Cons

    Very little diversity, or flexibility in the work schedule.
    Not easy to advance and when there are heavy workloads there is mandatory overtime .
    Compensation is tight.

    Advice to Management

    Be open to your employees ideas and be more flexible with scheduling.
    Offer more training opportunities and career related classes for free .

  9. Lacked leadership and direction. No growth opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Chicago, IL
    Former Employee - Customer Service Representative in Chicago, IL

    I worked at National City part-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Close and tight relationships with each customer allowed for better service.

    Cons

    Customer-centric services sometimes lead to situations where customers would demand ridiculous requests to be done.

    Advice to Management

    Leadership needed.

  10. national city

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at National City

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    decent pay just do what they ask and you'll be ok

    Cons

    Management is not trained and no one cares about growth unless you go out for drinks with district

    Advice to Management

    be consistent---stop favoritism

  11. Sales, customer service and handled transactions

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at National City

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Worked in a college town and was able to get to know many different types of people from various countries

    Cons

    Compensation and advancement opportunities were not good. Many changes due to being bought out by PNC Bank. Everything revolves around sales

    Advice to Management

    Value input of employees and take their suggestions into account. Try doing their job and seeing things in their perspective. Offer more training and advancement opportunities.

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