National DCP

  www.nationaldcp.net
  www.nationaldcp.net

National DCP Reviews

Updated November 20, 2014
Updated November 20, 2014
15 Reviews
2.0
15 Reviews
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Scott Carter
9 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Excellent place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior QA Analyst in Duluth, GA
    Current Employee - Senior QA Analyst in Duluth, GA

    I have been working at National DCP full-time (less than an year)

    Pros

    Free donuts and coffee. Great projects to work on.

    Cons

    Hire more project managers across project teams.

    Advice to ManagementAdvice

    Conduct town hall meetings.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Favoritism and worst Immediate level Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service in Duluth, GA
    Former Employee - Service in Duluth, GA

    I worked at National DCP part-time (less than an year)

    Pros

    Family type environment. Lovely co-workers, Of course free donuts and coffee...

    Cons

    Bad and terrible immediately Level managers especially in Member services. Retaliation when employees voice out opinion, Employees unlawfully terminated and Top management does nothing about it. Favoritism. Employees know the job far better than Managers.Low pay.

    Advice to ManagementAdvice

    Having experienced working at this company which is welcoming to employees, I advice management to pay close attention to every individual complains about certain departments and find the root cause of what exactly is going on. The managers are not fit to be managers and they retaliate back when employees voice out. Employment is not permanent and I hope these managers get fired soon.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Only work here if you have no life and no family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Duluth, GA
    Current Employee - Senior Manager in Duluth, GA

    I have been working at National DCP full-time (more than an year)

    Pros

    Free donuts and coffee daily, and that has changed all the temps fill their purses with our free perks.

    Cons

    Office culture is no direction not even an employee manual. If you do something wrong you will be treated like you murdered someone. Even if it is a very simple issue. I had a family emergency and I was belittled and written up the next week like I had stole company secrets. If you are sick you better come to work and infect everyone. People poop on the floor in this place. It's that bad and most of the C level have issues with their managers screaming like toddlers at their staff. No management no direction and no money.

    Advice to ManagementAdvice

    Have a plan, treat people like adults people are refusing to accept an offer here because the word on the street is your treating people like garbage.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Overworked very under appreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ops in Duluth, GA
    Current Employee - Ops in Duluth, GA

    I have been working at National DCP full-time (more than 8 years)

    Pros

    You get a paycheck and that allows you to pay for the things in mind you need. That's about it.

    Cons

    There is this horrible stump in the way of getting anything done. The stump likes to stand in the way of progress. The stump doesn't take responsibility for its actions. The stump has high turnover because it's hated.

    Advice to ManagementAdvice

    Remove the stump

    Doesn't Recommend
    Disapproves of CEO
  6.  

    Mokena, IL Location. Horrible Management And Slave Like Conditions (Selector Position)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Selector in Mokena, IL
    Former Employee - Selector in Mokena, IL

    I worked at National DCP full-time (less than an year)

    Pros

    Free Dunkin Donuts Coffee and Hot Chocolate. Co-Selectors were fun people to work with. All selectors are in the "same boat" and go through the hardships of being worked like slaves. So building up friendships was the only way to help each other get through the grueling days.

    Cons

    Everything about this company was bad on every level. I will try to sub categorize everything about this company to the best of my ability. My apologizes if I write alot but I would like to steer everyone away from this company that reads this post because your life will be ruined by this company on all levels. Im 27 and i have worked for alot of companies and i can honestly say that no job has even come close to how bad this company is. So please take the time to read all my cons below,,,,trust me you will appreciate it in the long run.

    Pay- The pay for the company wasnt that bad. This is also assuming you actually make it past your "90 day probation period" where if you dont make rate you will be fired. Once you get your raise and your a dry selector you will go from $13/hr to $16.25/hr. Compared to most jobs these days, especially at entry level, its pretty good pay. With this pay comes the work you have to do to make that money which will be explained in the work category.

    Hours- You will work alot of hours at this company. I worked at the Mokena, IL warehouse from Feb 2014- Aug 2014. When you find the job posting for National DCP on career builder it says 40 hrs/wk for 4 days a week with "SOME" mandatory overtime. PLEASE DONT BE FOOLED BY THAT ONE. It is mandatory overtime EVERY SINGLE DAY YOU WORK. My shift would start at 1pm and my average time leaving was roughly 3am. The job description said 1pm-11:30pm. Trust me its a huge lie. If your a young person with no family or kids this job is perfect for you. But if you have family or your going to college, trust me you WILL HAVE NO LIFE what so ever.

    Work Vs. Quality of Life - This by far is the most important part of this review. You may work only 4 days a week the website would say but in reality you do 6 days of work squeezed into a 4 day schedule. I say this because your average work day is about 14-16 hours. Being a selector the pick rates are extremely high and you gotta maintain rate for 14-16 hours a day. This is SLAVE WORK by all means. After 10-12 hours you are completely drained. This is where you have no QUALITY OF LIFE. You get home in the early hours of the morning and all you want to do is sleep. Sure its your day off but you dont have the energy to do anything with your family. By the time you wake up its already 2-3 in the afternoon and your too sore to want to do anything requiring energy. You basically have to learn how to live and enjoy your free time at 50% energy if that makes any sense to people reading this. Plus you got dock supervisors calling you all day begging you to come in on your day off because they are short staffed.

    Management- Wow where do i begin with this one. Management at National DCP in Mokena, IL was horrible on all levels. There is no organization in the company at all. Shift Managers would bark orders at you all day and remind you of how bad everyone is. Everyday before you would begin to pick orders the shift supervisor would hold a meeting and go over any issues in the warehouse. This is where they tell you how everyones average Pick rate is doing and how bad the OS&D is. OS&D for those who don't know is generally Pick errors made by the selectors or errors made by drivers when they delivered the product. TRUST ME THE BLAME IS ALWAYS PUT ON THE SELECTORS. There is no motivation during this meeting which is what it should be. All the shift supervisors do is B!tch about how bad everyone is doing and that if people dont shape up they will be terminated. These people work you for ridiculous amounts of hours and then they literally can't understand why people are not at rate or why people are making pick errors. When you ask for help all they do is tell you they are busy and that you have to figure it out yourself which sucked because your pick timer is still running. You can spend 15 minutes trying to figure something out and guess what, its hurting your rate and somehow you gotta figure out a way to make up for the 15 minutes you lost.

    Employee Expectations- The supervisors expect you to be a slave. They feed you this crap that making rate is not a hard task to accomplish. BULLCRAP. Lets face it people pick rates are not made for you (the selector) to be able to pick at a steady pace. Pick rates are designed for maximum output of the product PERIOD!!!!! In order to make rate you literally have to work as fast as your arms and legs can move. And if you let up in the grueling 14 hrs or more a day shifts, you will not make rate. Most of the equipment is poorly maintained because DCP has a contract with Crown and the services are horrible. I dont really blame Crown per se because at a previous warehouse i worked at Crown always did a good job keeping the equipment maintained. What DCP needs to do is hire there own mechanics who have guys available 24/7 who can maintain the equipment at all times. The headsets that you use to pick the product only work half the time which definitely becomes very stressful when you have to repeat picks over and over again because the headset doesn't understand what you are saying. With all the issues with the equipment it makes it hard to keep a good pace in the warehouse. When you present this to your supervisors they look at you like its your fault. The "figure it out yourself" attitude is what you get in return.

    Equipment- As you saw above the equipment is horrible. Poorly maintained and there is not enough equipment for the employees on shift. Once again its a figure it out yourself moment again.

    Safety- OSHA would have a field day with this warehouse. Here are some examples. When we did our shift meeting one day we were told that a morning shift restocker hit a sprinkler head in the freezer and got water all over the floor. At this point we were informed that this happened during the early morning hours and that now the floor has ice on it. We were then told that it wasn't that bad and that we should be able to continue picking product in the freezer. When we were given our assignments the 6 of us who were gonna pick in the freezer went in to get a size up of the situation. When we arrived in the freezer is was a nightmare. I swear you could put ice skates on and played ice hockey in the freezer. Ice was everywhere and about 2 inches thick too. We went back to the supervisor and informed him that there was no way we could pick in there. We informed him it was unsafe because the "electronic heisters/electronic tuggers" would not be able to steer or move on the ice. We also informed him that trying to walk on it was gonna be extremely difficult and dangerous and that it would even be worse once you are trying to carry product in your hands at the same time. Can you guess the response we got....They basically told us "O WELL" and that we still have to pick the product anyways. There was some other days where stacked pallets of product would tip over and just miss landing on you. This can KILL someone people!!!! My buddy missed being crushed by a falling pallet by 15 seconds. He left the area because he finished the product he was picked and seconds after driving away a pallet came down and scattered all over the floor. Before i started working a DCP i was told it actually happened to a guy. A pallet fell back at him and he tried to run outta the way and it caught his ankle and he got hurt. Another day in the freezer there was ice hanging from the ceiling. And i mean some big pieces of ice. I informed a supervisor of this and the issue was never addressed. Well later on that night a pallet went missing and i had to take a supervisor in the freezer to help me find a pallet. Well i had him on a pallet and i was driving the forklift and i had to raise him to the ceiling so he could look up on the top racks for the product. And when i informed him about the ice he finally got to see the ice chunks i was telling him about. So while he was up there he knocked the chunks down off the ceiling. Wow you shoulda heard these things hit the floor. If that was someones head i can bet that it could kill someone easily. I know what im saying sounds crazy but i was shocked at how this warehouse operated. These are things they don't tell you about when your interviewing. I really hope someday OSHA goes in there and sees all these safety violations.

    Overall- Please people take what i am saying seriously. The only good thing about this place is the pay for being a entry level employee is not bad and the health insurance is pretty good. If you got family this job is not for you. You live and breath this warehouse and when your not there your just too tired. The warehouse is poorly managed and all the blame and stress gets put on the selectors. All they care about is maximum output, even if it means putting your safety and health at risk. They threaten your job all the time if your not making rate, and believe me the rate is almost impossible to make. Sure for a couple hours you can hit rate, but on the long grueling days you just cant maintain it. You will hit points of complete exhaustion basically every single day and when you do, you realize you still have 4 more hours to go on your 16 hour day. Take care of yourselfs people and stay away from this company. They dont care about the selectors at all. .

    Advice to ManagementAdvice

    Promote within the company. All shift supervisors should be previous selectors. Right before i left the company hired people outside of the company to take on the roll of shift supervisor and they had no idea what they were doing. A college degree will not help in that position. Experienced selectors know the job best and truly understand how distribute the work efficiently. Selectors get NO Opportunities for advancement. There was guys there for years as selectors and never once even got offered a promotion. The one or two guys who did were the biggest "butt kissers" in the entire warehouse, while the guys who truly work there butts off got shafted. APPRECIATE THE GUYS WHO ACTUALLY KEEP THE BUSINESS RUNNING. WITHOUT YOUR SELECTORS THE WAREHOUSE WOULD BE NOTHING. DCP WOULD SEIZE TO EXIST IF IT WASNT FOR THE SELECTORS. Sooner or later OSHA will catch you with your pants down and shut the warehouses down. To all my buddies who still work there i hope you all will find your way to get out of the company. Im glad i found a Career and got the heck outta that place.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    A good company gone bad,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CDL Driver in Chicago, IL
    Current Employee - CDL Driver in Chicago, IL

    I have been working at National DCP full-time (more than 10 years)

    Pros

    Free Dunkin' Donuts coffee and donuts at work. Typical Chicago food industry benefits and wages. There are still a few good employees left but most are gone.

    Cons

    Trucks are overloaded
    Any problem that occurs is pushed off on the driver.
    Senior management does not hire from within and that adds to the turmoil.

    Advice to ManagementAdvice

    Senior management has run the Midwest distribution center into the ground. Over 20 years of success has been diminished to five years of failure. I hope that Dunkin' Donuts does not renew your contract.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Multi-year employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at National DCP full-time (more than 5 years)

    Pros

    Franchisees generally really like it when we help them out a tough situation.

    Cons

    Why did they move the office to Atlanta?? Unbeleivable with Dunkin in Canton. We are separated from Dunkin and lost so many really good people and experience. Crazy decision

    Advice to ManagementAdvice

    Leadership is arrogant and distanced from the folks. This is a real problem but nobody listens any more.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    started out great, then slowly went downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Managerial in Mokena, IL
    Former Employee - Managerial in Mokena, IL

    I worked at National DCP full-time (more than 3 years)

    Pros

    salary and benefits were adequate.. flexible for re-arranging schedules. company lunches were a nice perk on holidays.

    Cons

    departments don't always work together- could be a little more cohesive

    Advice to ManagementAdvice

    not the same as it was before merger. lack of communication and all the people who knew anything about the systems are no longer there.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Management lost and confused

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Driver in Mokena, IL
    Current Employee - Driver in Mokena, IL

    I have been working at National DCP full-time (more than 5 years)

    Pros

    Free coffee.Being out on the route dealing with customers. Standard benefits package. Average hourly compensation for food service industry in Chicago IL area.

    Cons

    Poor leadership, Do not promote from within. Work holidays and weekends. Current management lies to employees. Constantly monitored on People Net computer system, Change work schedule weekly.
    Management shows favoritism and does not give credit were credit is due.

    Advice to ManagementAdvice

    Change Management at Mokena IL location.

    Doesn't Recommend
    Disapproves of CEO
  11.  

    Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Service Associate in Duluth, GA
    Current Employee - Member Service Associate in Duluth, GA

    I have been working at National DCP full-time (less than an year)

    Pros

    Good Benefits...Free coffee/ Donuts.....Diverse Culture

    Cons

    Poor Management, Favoritism...if your not hanging out with management you can forget any type of promotions. Management will try and write you up on anything....Management really don't care about you taking care of family affairs...Management is ignorant they mistreat employees and there is department bullying.

    Advice to ManagementAdvice

    Be more of a team player, stop the favoritism and department bullying.

    Recommends
    Neutral Outlook
    Approves of CEO

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