National Electronic Warranty

  www.newcorp.com
  www.newcorp.com

National Electronic Warranty Reviews

Updated September 22, 2014
Updated September 22, 2014
49 Reviews
3.1
49 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Anthony P Nader
24 Ratings

Employee Reviews

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  1.  

    A company in transition

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at National Electronic Warranty full-time

    Pros

    N.E.W. was a very employee oriented company, sometimes at the expense of profitability. It was a great company to work for.

    Cons

    The acquisition by Asurion has made it like other companies in the quest for greater and greater profits. Thats not a bad thing; its just no longer a special place to work.

    Advice to ManagementAdvice

    Try to learn and retain the best aspects of both organizations.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Began as a great job with career potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Supervisor
    Former Employee - Customer Care Supervisor

    I worked at National Electronic Warranty full-time (more than 3 years)

    Pros

    Compensation including benefits package was one of the best in the area. The work was not hard or manual labor. Interacting with friendly CCRs and fellow members of the leadership team was enjoyable.

    Cons

    Promotions were difficult to come by if one was not friends with upper management. Some CCRs threw fits and made threats if a supervisor tried to do his/her job and hold them accountable. Annual reviews were biased and the manager was permitted to be completely subjective.

    Advice to ManagementAdvice

    Allow greater advancement opportunities for those who work hard and actually care about the business, the employees and the consumers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Company in transition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Sterling, VA
    Former Employee - Project Manager in Sterling, VA

    I worked at National Electronic Warranty full-time (more than 10 years)

    Pros

    Great team environment. Everyone works well to get the job done for the client. Because of the size of the organization there was a lot of opportunity to move around and try different things. Good benefits.

    Cons

    Under-going a lot of changes because of merger with Asurion. Laying off people to consolidate work functions.

    Recommends
    Negative Outlook
    Approves of CEO
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  5.  

    customer service representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Klamath Falls, OR
    Former Employee - Customer Care Representative in Klamath Falls, OR

    I worked at National Electronic Warranty full-time (less than an year)

    Pros

    lots of paid time off. Opportunity to be promoted without a degree. Flexible hours. Incentive pay and bonus time off depending on job performance.

    Cons

    Poor policies. Reviews are based on stats on calls, many of which the representative has no control over, resulting on small pay raises. Very high turn over rate due to stress, which results in few leaders with much experience.

    Advice to ManagementAdvice

    Calls should be graded based on whether the CCR followed the training they were given, not graded poorly because of difficult customers or other things cannot be controlled.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6.  

    Good job to get me through college.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative II in Russellville, AR
    Former Employee - Customer Service Representative II in Russellville, AR

    I worked at National Electronic Warranty full-time (more than 3 years)

    Pros

    Loved my coworkers and the benefits were great. Getting time off was relatively easy. Easy to move up.

    Cons

    Management doesn't really care about lower employees. In the three years I was there it went from quality to quantity.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Honestly a horrible place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Tupelo, MS
    Former Employee - Customer Care Representative in Tupelo, MS

    I worked at National Electronic Warranty full-time

    Pros

    Pros would be ongoing training, available overtime opportunities for those who would like to work overtime for extra pay, free Directv and equipment, very good health insurance available.

    Cons

    Cons unprofessional atmosphere, uncomfortable working conditions as is extremely cold, extreme stress, policy not consistent and often clarified, hard to get time off especially around holidays, have to work late schedules and over time work your way to a decent schedule over a very long time period by bidding on schedules by seniority. Moving desks constantly, sometimes across the building.

    Doesn't Recommend
    Neutral Outlook
  8.  

    Customer Service over the Phone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at National Electronic Warranty full-time

    Pros

    Great co-workers
    Good training
    Average benefits
    Fix cusomer's problems over the phone

    Cons

    Odd shifts including nights and weekends

    Disapproves of CEO
  9.  

    NEW/Asurion is a great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Wireless Program Specialist in Russellville, AR
    Former Employee - Wireless Program Specialist in Russellville, AR

    I worked at National Electronic Warranty full-time (more than 3 years)

    Pros

    There's a reason NEW is consistently rated highly on lists of the best places to work. Hourly employees start out with a generous amount of paid time off and flexible schedules and all employees receive a generous amount of feedback from quality assurance and supervisory personnel. The health insurance offered by this employer is top-notch and the quality of employees is exceptional.

    Cons

    Since Asurion began assuming control of the day-to-day operations of the company, customer care representatives and specialists have less freedom than when National Electronics Warranty ran the show.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great Management, Training, Policies, and Ability to move up! ?But difficult and Abusive Customers for Service staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative II in Altoona, PA
    Former Employee - Customer Service Representative II in Altoona, PA

    I worked at National Electronic Warranty full-time (more than an year)

    Pros

    -Caring HR team is always ready to listen to problems or ideas.
    -One of the best Customer Service Training Programs in the Country
    -Holidays are so much fun! Employees are permitted time off the phones to decorate the office and participate in contests/games in order to reduce stress levels.
    -Accomplishments are recognized! When employees make best stats, or a customer gives good feedback it goes on record and employees get official printed certificates signed by the Director.
    -Constant feedback and training! Each week, employees sit down with their team leader, go over stats, and a call and talk about what can be improved and set short term goals and Team leaders WANT to help employees with promotions they have set as goals.

    Cons

    (ONLY applicable to Phone Customer Service) Customers were extremely abusive over the phone towards customer service staff. This went beyond simple frustration and anger that their product needed tech support. Customers would frequently directly target ethnicity/gender/social class/etc and refuse to allow employees to redirect the call to why they are calling and resolving the problem. Usually this is due to DirecTV (who we serviced) customers having to deal with the inept DirecTV technical support before being transferred to the more efficient N.E.W staff. (employees are not permitted to tell the customers they are different companies)
    You have to have a REALLY thick skin to work the phones at these centers. I would really suggest that employees try to secure non-phone positions if you already have call center exp.

    Advice to ManagementAdvice

    The company/employee relationship is a model for many other companies. You have done a great job making it a pleasure to come to work and see coworkers, managers, and team leads. I have never been in a better office environment where I felt like I had real opportunities for advancement. Your staff is well trained and motivating to work with. I had a great experience with all employees/managers/directors and team leads. Keep putting the work environment first and breaking down office/employment stereotypes. =)

    Honestly the only area of improvement is to help reduce the direct targeted abuse of your employees from customers by having all DirecTV tech support calls be handled by N.E.W instead of having escalating customers by having them transferred to 2-3 departments before reaching N.E.W., having a stricter policy on what kind of treatment by customers that will be tolerated before getting them to a Escalation Team Lead, or possibly having employees trained in multiple job descriptions and alternating between projects (phones, office work, mentoring, etc).

    This is an area that results in anxiety and stress for even the employees and eventually will cause them to seek other areas employment where they are treated better. Less time and money will be spent hiring and training new employees if this issue is managed better. No one deserves to be called racial slurs, be targeted based on gender or social class by customers. This can be greatly reduced by a change in the order of operations and other alternatives.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Decent wage and benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Case Manager in Rapid City, SD
    Current Employee - Case Manager in Rapid City, SD

    I have been working at National Electronic Warranty full-time (more than 5 years)

    Pros

    Best reason to work there is they offer a good starting wage plus benefits.

    Cons

    Employees are on the phones 8 hours a day in a cubicle.

    Advice to ManagementAdvice

    Be more compassionate

    Doesn't Recommend
    Disapproves of CEO

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