National Electronic Warranty Reviews

Updated August 26, 2015
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3.2
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Recommend to a friend
Approve of CEO
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Anthony P Nader
25 Ratings

Pros
  • I also got nearly-free Directv service (paid about (in 7 reviews)

  • Paid Time Off that accrues weekly (in 5 reviews)

Cons
  • I would really suggest that employees try to secure non-phone positions if you already have call center exp (in 4 reviews)

  • Aside from the terrible upper management, the quality guidelines are laughable (in 3 reviews)

More Pros and Cons

53 Employee Reviews

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  1. A new experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Meridian, MS
    Former Employee - Customer Care Representative in Meridian, MS
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at National Electronic Warranty (More than a year)

    Pros

    Good pay and benefits. Many team activities, games and prizes.

    Cons

    Some customers can be very rude and disrespectful


  2. Great Job if Supported

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Stafford, TX
    Former Employee - Customer Care Representative in Stafford, TX

    I worked at National Electronic Warranty (More than a year)

    Pros

    They have good benefits and try to make a hard job enjoyable

    Cons

    If the management isnt supportive, the job is unbearable.

    Advice to Management

    Hold Team Leads accountable, aknowledge strong emplyees


  3. Customer Service

    Former Employee - Customer Care Agent in Jacksonville, NC
    Former Employee - Customer Care Agent in Jacksonville, NC

    I worked at National Electronic Warranty (More than a year)

    Pros

    Flexible work hours Great Supervisor and feedback Room for advancement

    Cons

    None that I can think of

    Advice to Management

    Nothing major, Keep doing what you are doing!


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  5. Good for a while

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Clayton, NC
    Former Employee - Customer Care Representative in Clayton, NC
    Doesn't Recommend

    I worked at National Electronic Warranty (More than a year)

    Pros

    Pay, Work at Home, Flexible schedule, Paid Training

    Cons

    Tell you you're fired due to missing time even though you have documentation of power and interest outages beyond your control. Then wait three days and change your firing to a no call no show. Saying you didn't show up for the three days after you were told you were fired.


  6. CSR

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Work from home, company for 24hrs, company can be flexible with employee's schedule chat rooms for communication and assistance, team meetings, ongoing training

    Cons

    Company goals are unrealistic, Company is always looking for ways to improve software, therefore some programs aren't working properly even after the test phase making it more difficult to meet company expectations as well as assist the customers.

    Advice to Management

    Is to have more realistic goals. Leave well enough alone.


  7. Customer Care Representative II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative II in Visalia, CA
    Current Employee - Customer Care Representative II in Visalia, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Electronic Warranty (More than a year)

    Pros

    They take care of their employees

    Cons

    I did not experience cons. It is a great place to work


  8. Began as a great job with career potential

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Supervisor
    Former Employee - Customer Care Supervisor
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at National Electronic Warranty full-time (More than 3 years)

    Pros

    Compensation including benefits package was one of the best in the area. The work was not hard or manual labor. Interacting with friendly CCRs and fellow members of the leadership team was enjoyable.

    Cons

    Promotions were difficult to come by if one was not friends with upper management. Some CCRs threw fits and made threats if a supervisor tried to do his/her job and hold them accountable. Annual reviews were biased and the manager was permitted to be completely subjective.

    Advice to Management

    Allow greater advancement opportunities for those who work hard and actually care about the business, the employees and the consumers.


  9. A company in transition

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at National Electronic Warranty full-time

    Pros

    N.E.W. was a very employee oriented company, sometimes at the expense of profitability. It was a great company to work for.

    Cons

    The acquisition by Asurion has made it like other companies in the quest for greater and greater profits. Thats not a bad thing; its just no longer a special place to work.

    Advice to Management

    Try to learn and retain the best aspects of both organizations.


  10. Company in transition

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Sterling, VA
    Former Employee - Project Manager in Sterling, VA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at National Electronic Warranty full-time (More than 10 years)

    Pros

    Great team environment. Everyone works well to get the job done for the client. Because of the size of the organization there was a lot of opportunity to move around and try different things. Good benefits.

    Cons

    Under-going a lot of changes because of merger with Asurion. Laying off people to consolidate work functions.


  11. customer service representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Klamath Falls, OR
    Former Employee - Customer Care Representative in Klamath Falls, OR
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at National Electronic Warranty full-time (Less than a year)

    Pros

    lots of paid time off. Opportunity to be promoted without a degree. Flexible hours. Incentive pay and bonus time off depending on job performance.

    Cons

    Poor policies. Reviews are based on stats on calls, many of which the representative has no control over, resulting on small pay raises. Very high turn over rate due to stress, which results in few leaders with much experience.

    Advice to Management

    Calls should be graded based on whether the CCR followed the training they were given, not graded poorly because of difficult customers or other things cannot be controlled.



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