National Government Services

www.ngsmedicare.com
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National Government Services Reviews

Updated July 14, 2015
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2.4
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Recommend to a friend
Approve of CEO
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Sandra Miller
8 Ratings

28 Employee Reviews

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  1. Auditor 1

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at National Government Services full-time (More than a year)

    Pros

    Flexible work hours, great people to work with, team oriented.

    Cons

    Work can be repetitive and meetings and training can go too long


  2. overall great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at National Government Services full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    there is room for advancement but opportunities are limited. NGS is a government contrator so the contract you work on could be lost leaving you to try to transfer to another contract. This has happend to me several time in 14 years but the company does try to retain and place good employees in other jobs. Good benefits and pay.

    Cons

    It is a division of Anthem and it can be difficult to make the change to the commercial side if you want to advance within the larger company. Sandra Miller is no longer the CEO -

    Advice to Management

    Continue to grow and increase communication between departments


  3. Employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Baltimore, MD
    Former Employee - Anonymous Employee in Baltimore, MD

    I worked at National Government Services full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Very good benefits. The benefits were the only "pro" for this company.

    Cons

    The position I interviewed for was completely different than the actual position I was asked to perform for this company. Also, the manager didn't have a clear idea as to what he wanted when it came to the job. The person who was supposed to be my immediate lead was in a different location and didn't want to be bothered with questions via the phone, electing to talk only through the NGS Instant Messaging system and through email. I was asked to do things I told both managers, in my interview, that I wasn't strong at. When I asked for clarification as to what it was the manager actually wanted, he wasn't able to answer, other than "he would know it when he sees it." When I asked my immediate supervisor for help, he told me that his phone wasn't working. He would also only email me back and CC the manager. When I didn't receive any clear direction, I had a meeting with the manager who then told me to come up with a "Plan of Action" as to how I was to proceed going forward? How am I supposed to formulate a plan of action when I'm being asked to do things I clearly stated I wasn't strong in and without the manager being able to articulate what it is he exactly wants? The level of professionalism , at least in the Baltimore, MS (outside of Baltimore actually) is sorely lacking. If you are thinking of working for this company, you may want weigh your other options.

    Advice to Management

    Management needs to give clear direction to their employees and overall, treat their employees better overall. how can an employee do their job without clear direction and no support to speak of when they, understandably, flounder.


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  5. Customer service representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Indianapolis, IN
    Current Employee - Customer Service Representative in Indianapolis, IN

    I have been working at National Government Services

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Health insurance Hours 830-5 m-f

    Cons

    This is a ridiculous company. They don't give you PTO so your checks will be short of anything comes up. The call volume is high and the providers that call are rude. They expect you to do so much and know too much for what they are paying.

    Advice to Management

    Better pay Better training on just the skills needed


  6. Field Support Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at National Government Services full-time (More than 5 years)

    Pros

    Excellent working environment, Good opportunity for a better position within the company.

    Cons

    Contract work, offices often consolidating and relocating.


  7. Helpful (2)

    Horrible management, unorganized and unfortunately lots of favoritism

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Indiana in Indianapolis, IN
    Current Employee - Indiana in Indianapolis, IN

    I have been working at National Government Services

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Flexible hours, great location, work from home opportunities

    Cons

    Unorganized and office politics galore


  8. Bad work environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credentialing in Harrisburg, PA
    Current Employee - Credentialing in Harrisburg, PA

    I have been working at National Government Services full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Flexible schedule. Location is right off the highway.

    Cons

    Terrible support from leadership. Seniors and business analyst knows less than some of the lower level staff. Privider enrollment is in complete disarray. New management has no clue.

    Advice to Management

    Make changes that will make a difference, instead of groups. You are harboring stagnation. Medicare is evolving and you are still working like its 1995.


  9. Helpful (2)

    Stressful working environment in the IT department

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at National Government Services full-time

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    -Great benefits -competitive pay -lots of PTO -lots of work at home capability

    Cons

    - not enough staffing to support the work needed; people are over allocated -senior management does not seem to care about lack of resources -lack of clear direction from management -no work at home policy (I list this as a pro and a con. While its great to be able to work from home whenever I want, people abuse the privilege. There is hardly anyone in the office and it does not promote a collaborative environment. There is a definite lack in a sense of 'team' or 'teamwork' in the office)


  10. IT Time for change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Developer II Sensitive in Indianapolis, IN
    Current Employee - Developer II Sensitive in Indianapolis, IN

    I have been working at National Government Services

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pay Being a contractor to earn hourly pay Work From Home Good Benefits

    Cons

    The IT organization is a miserable place to be a part of. Upper management has a mentality of do it now with everything. No regard or understanding of what is involved or work life balance. Things have been on the decline significantly in the last six months and major key resources with Superior knowledge have left. Those who remain are those that could not survive elsewhere or are the managers who don't have the ability to do the work and schedule meetings and hire new unqualified resources. The president is out of touch with how bad the IT organization has become and what talent they have lost.

    Advice to Management

    The truth lies with those who have left the organization not those that remain. Surveying those that remain will only yield what you want to hear as there are a fear for their jobs. IT management needs to be restructured and change and full time talent needs to be restored and valued over contractors who are utilized too heavily while others work OT with not benefit. Also technical leadership with modern day talents are desired not those who never have done the work or may have 30 years ago.


  11. Helpful (4)

    I stayed too long in hopes it would change.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Syracuse, NY
    Former Employee - Anonymous Employee in Syracuse, NY

    I worked at National Government Services

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Work at home is the best reason to be here. Most employees are friendly. Note this company has multiple types of work, hence many reviews of good and bad. Based on location, they are accurate. Some locations are much better than others, just as some are managed better than other departments.

    Cons

    Little chance for growth. Concerns and complaints stop at management. Improvements in systems are lackluster or non-existent, leaving IT programs to frequently crash. Very poor communication. Inadequate number of employees for the department. Some departments have been running short on full time employees for years leaving others to be overworked and stressed. Very little training for your position. Benefits keep decreasing Pay is average/sub-par to competitors Stop threatening employees with pay and bonus cuts in order to make them produce more work.

    Advice to Management

    Training is needed, clear guidelines and work instructions need to be present. Management needs to communicate and respond. Plan ahead for projects and have appropriate resources available. Hire more employees instead of working at a deficit and expecting them to do more.



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