National Government Services

  www.ngsmedicare.com
  www.ngsmedicare.com
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National Government Services Reviews

Updated August 8, 2014
Updated August 8, 2014
16 Reviews
2.7
16 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Sandra Miller
2 Ratings

Employee Reviews

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  1.  

    Working at NGS, overall, has been a very positive experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative II  in  Harrisburg, PA
    Current Employee - Customer Care Representative II in Harrisburg, PA

    I have been working at National Government Services full-time for more than a year

    Pros

    The Company Culture does seem to be more Employee oriented.

    Cons

    The mundane corporate stuff is still very much in place, which gets real old over time.

    Advice to ManagementAdvice

    Systems and processes could be updated and consolidated to be less annoying and more effective.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Medicare Audit and Reimbursement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Audit and Reimbursement Auditor  in  Manchester, NH
    Former Employee - Audit and Reimbursement Auditor in Manchester, NH

    I worked at National Government Services full-time for more than 10 years

    Pros

    None that I can think of.

    Cons

    Poor morale due to poor management.

    Advice to ManagementAdvice

    I can't give very much advice to management that is poor and doesn't expect to improve.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    The company is a good, however the medicare department I not recommend, because there is talk the department may close.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Credential Specialist  in  Harrisburg, PA
    Current Employee - Credential Specialist in Harrisburg, PA

    I have been working at National Government Services full-time for more than a year

    Pros

    There is plenty of overtime, and flexible hours

    Cons

    The department I worked in was not concern with the safety of their employees

    Advice to ManagementAdvice

    Consider discussing with supervisor how to handle employee bullying and threats.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Miserable place to be a contractor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at National Government Services as a contractor

    Pros

    They have high standards for confidentiality.

    Cons

    They treat contractors like employees - expect you to be available 24/7 - but they don't respect the fact that you have no paid time off. They schedule you to be on call or to travel with no notice. I worked with a man who desperately needed anger management counseling.

    Advice to ManagementAdvice

    Don't allow long term male employees to get away with sexism and other inappropriate behavior like constant swearing and dirty jokes. If a contractor behaved like some of your employees did they would be terminated immediately. Your double standard is amazing. Some people treat contractors like we are sub-human.

    Doesn't Recommend
    No opinion of CEO
  6.  

    Software tester

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at National Government Services full-time for more than a year

    Pros

    Good benefits, at least when I was there.

    Cons

    Terrible management, no continuing education or process improvement

    Doesn't Recommend
    Neutral Outlook
  7.  

    Help Desk Tier 1

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Help Desk Tier I  in  Louisville, KY
    Current Employee - Help Desk Tier I in Louisville, KY

    I have been working at National Government Services full-time for less than a year

    Pros

    Great hours for the work schedule, including weekends used for overtime

    Cons

    A lot of information to learn

  8.  

    Used to be a good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Audit and Reimbursement Auditor  in  Indianapolis, IN
    Former Employee - Audit and Reimbursement Auditor in Indianapolis, IN

    I worked at National Government Services full-time for more than 5 years

    Pros

    Benefits are very good. The pay is reasonable. Good group of people to work with. A lot of training provided when staff available to train.

    Cons

    New contract not bid correctly for the amount of work to be completed. Computer system crashes and work is lost or delayed. Very stressful place to work.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Want a stress-free and work/life balance life: do not work here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Analyst  in  Indianapolis, IN
    Former Employee - Financial Analyst in Indianapolis, IN

    I worked at National Government Services full-time for less than a year

    Pros

    Receiving benefits from the parent company: WellPoint. That's the only positive thing about working here at NGS!

    Cons

    - Lots of work! No work/life balance if you work here!
    - Compensation does NOT equal all precious time you spent on the job! YOU WORK MORE THAN YOU ARE COMPENSATED!
    - No established procedures. No formal training. You are on your own and expected to know every thing from the get-go!!!
    - Bad immediate supervisor!
    - Extremely bad leadership!!!
    - Bad group leaders! They might be good at what they are doing but they got no clue about management!
    - No wonder the turnover rate here is EXTREMLY HIGH!!!

    IN SUMMARY: if you love your life, do NOT work here!

    Advice to ManagementAdvice

    Micro management and favortism are a "NO - NO" policy for any work environment!

    Doesn't Recommend
  10.  

    Good company to work for if you can handle the possibility of getting laid off if a contract is lost.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Refund Investigator  in  Indianapolis, IN
    Current Employee - Refund Investigator in Indianapolis, IN

    I have been working at National Government Services full-time for more than 10 years

    Pros

    The benefits are good and the ability to get a good work life balance is nice. Management is approachable and easy to get along with.

    Cons

    Jobs are unstable because they depend on government contracts getting renewed. Recent job cuts and layoffs have cut down on advancement opportunities. High competition for government contracts is putting pressure on the company to keep the pay low.

    Advice to ManagementAdvice

    Diversify your customer base away from government contracting. Be willing to pay for talent.

    Recommends
    Neutral Outlook
  11.  

    They do not practice what they preach

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Nurse Medical Management  in  Indianapolis, IN
    Former Employee - Nurse Medical Management in Indianapolis, IN

    I worked at National Government Services

    Pros

    not hard work physically, don't work up a sweat

    Cons

    Empty promises to keep you pumping and making the numbers look good. Management gets the credit, but it's the associates who did the work. Do not follow through with promises of bonuses or promotions

    Advice to ManagementAdvice

    practice what you preach

    Doesn't Recommend

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