National Government Services

  www.ngsmedicare.com
  www.ngsmedicare.com

National Government Services Reviews

Updated December 11, 2014
Updated December 11, 2014
19 Reviews
2.6
19 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Sandra Miller
4 Ratings

Employee Reviews

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  1.  

    Great company to work for and advance in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN

    I have been working at National Government Services full-time (more than an year)

    Pros

    great leadership, good upward mobility, work from home common

    Cons

    salary could use a little boost

    Advice to ManagementAdvice

    try to improve beginning salaries

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    I stayed too long in hopes it would change.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Syracuse, NY
    Former Employee - Anonymous Employee in Syracuse, NY

    I worked at National Government Services

    Pros

    Work at home is the best reason to be here.
    Most employees are friendly.
    Note this company has multiple types of work, hence many reviews of good and bad. Based on location, they are accurate. Some locations are much better than others, just as some are managed better than other departments.

    Cons

    Little chance for growth.
    Concerns and complaints stop at management.
    Improvements in systems are lackluster or non-existent, leaving IT programs to frequently crash.
    Very poor communication.
    Inadequate number of employees for the department. Some departments have been running short on full time employees for years leaving others to be overworked and stressed.
    Very little training for your position.
    Benefits keep decreasing
    Pay is average/sub-par to competitors
    Stop threatening employees with pay and bonus cuts in order to make them produce more work.

    Advice to ManagementAdvice

    Training is needed, clear guidelines and work instructions need to be present.
    Management needs to communicate and respond.
    Plan ahead for projects and have appropriate resources available.
    Hire more employees instead of working at a deficit and expecting them to do more.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    IT Misery loves company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Developer Senior Sensitive in Indianapolis, IN
    Current Employee - Developer Senior Sensitive in Indianapolis, IN

    I have been working at National Government Services

    Pros

    Paycheck, benefits, and AIP for surviving a year

    Cons

    No work-life balance, poor IT management from the top down, inflicting fear of getting fired, good staff leaving and no one cares to stop and look at why. Contractors get paid hourly while salary employees work long hours, weekends and the company bills the government.

    Advice to ManagementAdvice

    Open your eyes, don't add management layers that only make things worse and dont improve the organization.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Working at NGS, overall, has been a very positive experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative II in Harrisburg, PA
    Current Employee - Customer Care Representative II in Harrisburg, PA

    I have been working at National Government Services full-time (more than an year)

    Pros

    The Company Culture does seem to be more Employee oriented.

    Cons

    The mundane corporate stuff is still very much in place, which gets real old over time.

    Advice to ManagementAdvice

    Systems and processes could be updated and consolidated to be less annoying and more effective.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Medicare Audit and Reimbursement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Audit and Reimbursement Auditor in Manchester, NH
    Former Employee - Audit and Reimbursement Auditor in Manchester, NH

    I worked at National Government Services full-time (more than 10 years)

    Pros

    None that I can think of.

    Cons

    Poor morale due to poor management.

    Advice to ManagementAdvice

    I can't give very much advice to management that is poor and doesn't expect to improve.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    The company is a good, however the medicare department I not recommend, because there is talk the department may close.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Credential Specialist in Harrisburg, PA
    Current Employee - Credential Specialist in Harrisburg, PA

    I have been working at National Government Services full-time (more than an year)

    Pros

    There is plenty of overtime, and flexible hours

    Cons

    The department I worked in was not concern with the safety of their employees

    Advice to ManagementAdvice

    Consider discussing with supervisor how to handle employee bullying and threats.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Miserable place to be a contractor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at National Government Services as a contractor

    Pros

    They have high standards for confidentiality.

    Cons

    They treat contractors like employees - expect you to be available 24/7 - but they don't respect the fact that you have no paid time off. They schedule you to be on call or to travel with no notice. I worked with a man who desperately needed anger management counseling.

    Advice to ManagementAdvice

    Don't allow long term male employees to get away with sexism and other inappropriate behavior like constant swearing and dirty jokes. If a contractor behaved like some of your employees did they would be terminated immediately. Your double standard is amazing. Some people treat contractors like we are sub-human.

    Doesn't Recommend
    No opinion of CEO
  9. 1 person found this helpful  

    Software tester

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at National Government Services full-time (more than an year)

    Pros

    Good benefits, at least when I was there.

    Cons

    Terrible management, no continuing education or process improvement

    Doesn't Recommend
    Neutral Outlook
  10. 1 person found this helpful  

    Help Desk Tier 1

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Help Desk Tier I in Louisville, KY
    Current Employee - Help Desk Tier I in Louisville, KY

    I have been working at National Government Services full-time (less than an year)

    Pros

    Great hours for the work schedule, including weekends used for overtime

    Cons

    A lot of information to learn

  11. 1 person found this helpful  

    Used to be a good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Audit and Reimbursement Auditor in Indianapolis, IN
    Former Employee - Audit and Reimbursement Auditor in Indianapolis, IN

    I worked at National Government Services full-time (more than 5 years)

    Pros

    Benefits are very good. The pay is reasonable. Good group of people to work with. A lot of training provided when staff available to train.

    Cons

    New contract not bid correctly for the amount of work to be completed. Computer system crashes and work is lost or delayed. Very stressful place to work.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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