National Grid Reviews

Updated July 4, 2015
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3.6
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Approve of CEO
National Grid Chief Executive Steve Holliday
Steve Holliday
33 Ratings

Pros
  • Excellent benefits, great work-life balance, fair pay (through union membership), central location in downtown Syracuse (in 8 reviews)

  • Lots of opportunities and a long career (in 4 reviews)

Cons
  • Being a big company that has been doing this for a long time, it can be a little set in its ways (in 3 reviews)

  • No One has a clue what they are doing (in 3 reviews)

More Pros and Cons

77 Employee Reviews

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  1. Fantastic starting job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at National Grid

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Literally a family. Full of father and son duos and many many employees with 20+ years at the company. Pay is fantastic starting out and contractual raises and overtime makes this job just about the best you can get right out of college

    Cons

    Early morning start times can be a pain with Long Island traffic


  2. Senior Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Brooklyn, NY
    Current Employee - Senior Analyst in Brooklyn, NY

    I have been working at National Grid (More than 8 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    - Flex Schedule (Work From Home)
    - Full Benefits
    - 401K w/ Match
    - Opportunity to move within organization

    Cons

    - Poor Management
    - Very Political
    - Outdated Technology
    - Too many contractors and vendors (not enough internal knowledge or support)

    Advice to Management

    Pay attention to the customer and to employee needs. National Grid has the ability to be an amazing company with great employees. Start investing in Technology and stop trying to save a dollar.


  3. Little Leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Waltham, MA
    Current Employee - Director in Waltham, MA

    I have been working at National Grid

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Benefits, the employees, the ability to do the job with little support.

    Cons

    Leadership and lack thereof. Technology.

    Advice to Management

    It's time to be bold and move the company out of the 80's and into the modern era.


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  5. ITSM Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ITSM in Boston, MA
    Current Employee - ITSM in Boston, MA

    I have been working at National Grid

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The contract rates are good for senior roles where you bring allot of experience to the table.

    Cons

    IT senior management is the worst in terms of team building and leadership. When you have an introvert as CTO and the Global Head of IS Service Integration & Operations cant look anyone in the eye upon introduction or follow-up face-2-face meetings- it's most dysfunctional. Plus, Head of I&O has worst linkedIn photo- so Adam Ant from 1980's- oh no mate.

    IT senior management able to sell the C Level leadership team allot of BS on how best to run IT.. Step 1: outsource for 2-3 years to get cost savings Step 2: in-source after 2-3 when outsourced vendors have totally messed up your business systems Step 3: have IT Senior Mgmt blame Contracts to save their bloody selfs! Total amazing how C-Level leadership falls for this trick every time, and not just at NG.

    Advice to Management

    Listen to IT staff a bit lower down in ranks for a dose of reality and good management advice.


  6. consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineering Consultant in Lodi, NJ
    Former Employee - Engineering Consultant in Lodi, NJ

    I worked at National Grid full-time (More than 3 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Great teamwork and interactions among colleagues

    Cons

    Office politics can play a major role in decision makings. Micromanagement is an understatement


  7. Stable, but complicated

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at National Grid full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    This is a stable company with a regulated future. It is a great company to work for during economic challenges because it is assured a rate of return.

    Cons

    Very political and seemingly disorganized at times. Quite often executive management doesn't have an appreciation for what is happening in the lower ranks. The cultural difference between the UK and US is alarming.


  8. Foreign Ownership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in New York, NY
    Former Employee - Supervisor in New York, NY

    I worked at National Grid full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Got thirty years in so I could retire from this show called a utility. To big, with New England driving the bus for all.

    Cons

    Foreign ownership inequitable salary structure based on were you live, and who you work for, not how you perform. Management fails to follow through on promises made.

    Advice to Management

    Get back to regional control of areas. Stop bringing in the Duggy Howsers, and hire personnel with real life experiences, and not just video games.


  9. Meter reader

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Meter Reader in Hewlett, NY
    Current Employee - Meter Reader in Hewlett, NY

    I have been working at National Grid full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Money, breaks, hours. 7-4 is an awesome shift beats traffic

    Cons

    The personal can be rugged at times or can be completely nice or mixed. Problem is the rugged tend to change the good to be lazy and angry. Your coworkers could potentially suck especially since you tend to share vehicles from time to time.

    Advice to Management

    I'm satisfied but for the next round of newbies please hire some better personalities.


  10. You'll love it, and you'll hate it.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Brooklyn, NY
    Current Employee - Customer Service Representative in Brooklyn, NY

    I have been working at National Grid full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Plenty of over time.
    Approachable management.
    Easygoing dress code.
    Centrally located.
    Plethora of personalities.
    Benefits.

    Cons

    As with any call center the customers can easily ruin your day.
    Training is ok. But you learn the brunt of your intel on the floor.

    Advice to Management

    Train better. A new hire shouldn't finish training and still feel lost.


  11. Straightforward

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative/Customer Service Representative I in Syracuse, NY
    Former Employee - Customer Service Representative/Customer Service Representative I in Syracuse, NY

    I worked at National Grid full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Excellent benefits, great work-life balance, fair pay (through union membership), central location in downtown Syracuse. Employee engagement proved very valuable.

    Cons

    Extremely dry sterile work environment, not much in the way of innovation

    Advice to Management

    AS with any giant organizaton, communicate!!!!



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