National Grid USA Reviews

Updated April 15, 2015
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3.1
148 Reviews
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National Grid USA CEO Steve Holliday
Steve Holliday
86 Ratings

Pros
  • Good work life balance, except during year end and other financial reporting periods (in 9 reviews)

  • Good pay if you've worked there a long time (in 9 reviews)

Cons
  • Limited upper management growth without having to relocate (in 5 reviews)

  • Unstable, change in senior management every 2 yrs, consultants are in every department replacing full time employees (in 4 reviews)

More Pros and Cons

Employee Reviews

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  1. Helpful (2)

    Good Example of Bad Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Support in Waltham, MA
    Former Employee - Project Support in Waltham, MA

    I worked at National Grid USA full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Free coffee at the Waltham office.

    Cons

    Company is not ready or willing to make any changes. Senior management appears to be a collection of former operation leaders that have little management skills but excel at the ability to demotivate their teams.They are too set in their ways and obstinate to listen to anyone of their teams recommendations or ideas. Everyone is afraid to fail so no one makes a decision. The Waltham office is a very depressing work environment.

    Advice to Management

    The old fashion, top-down management style is clearly not working at this company. The Senior VPs should really consider leaving if they are not willing to empower their teams and actually listen to them.

  2. Helpful (2)

    Sales Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at National Grid USA

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Easy going department with little or no supervision, loved working independently, flex hours and mostly a happy group. All managers are easy-going great managers to work for. Met a lot of nice people overall, great café and Starbucks onsite, WOW!.

    Cons

    Once you make a mistake its all over. Too many women working together, need to hire more help during busy times felt you could never get outside to relax got too much on your plate and no benefits as a "contractor". Was always reminded I was not a valuable person but just a temp. Not much else to say
    Thousand of people including managers are contractors, very strange, good fro Company bad for contractors.

    Advice to Management

    Hire and train well before the busy season, unfair to ask people to work extensive hours at work and home as contractors. Lots of pressure to perform at nonhuman levels

  3. Customer Service Rep: Call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at National Grid USA

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    As bad as the conditions were being yelled at and ripped apart by angry customers all day, the overtime offered was great if you had the determination and they would supply food on extended hour days for storm duty
    great company and the sky is the limit, lots of room for growth

    Cons

    union rep was a joke
    they would never consider your individual efforts, as long as you followed the script and said key words..it would not matter if you helped the customer or not. you could go out of your way and help a customer and solve an issue but if you forget to do a proper closing for the call,you get no credit; but if you say all the "key words" and not help the customer, you can make bonus.
    call center rep is the job you have to suffer through before you have a chance for the job you want, to get IN with the company

    Advice to Management

    have better incentives for your employees

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  5. Avoid by all means possible!! Look to Different Department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Representative II in Brooklyn, NY
    Current Employee - Call Center Representative II in Brooklyn, NY

    I have been working at National Grid USA full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Co-Worker, Training, Free Dental, Nothing Else

    Cons

    Management!, Benefits, Pay, Culture, Little Job Security, Crap Union, Little Room for Growth, Want you to slave for Job, Little Overtime,

    Advice to Management

    Get a Clue

  6. Uncertainty to the core

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst in New York, NY
    Current Employee - Senior Analyst in New York, NY

    I have been working at National Grid USA full-time (more than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    can't think of any pros

    Cons

    1- Hardly any managers/ directors with good leadership qualities.
    2 - Old legacy people unwilling to change and have old mentalities of working, no knowledge sharing.
    3 - UK management not sure of the US culture, implements changes after changes with no positive outcomes
    4 - Had one major re-org and couple of minor re-orgs, but still see the same old hogs in their positions, with their same minions running the show since last 30 years, bringing this company into this state of misery and uncertainty.
    5 - Employees can be easily be manipulated and turned into slaves by enforcing the stupid p4g system.
    6 - Hordes of Managers dating their female employees and favoritism is rampant throughout the company.

    Advice to Management

    Get rid of the old management, their minions and their girlfriends, both in Gas Operations and Finance in DNY. Will be easier to implement required changes and will give new employees a chance for upward mobility.

  7. Helpful (1)

    Company does not get it that the outsourcing is a complete failure.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at National Grid USA

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Salary's not bad, not much more than that.

    Cons

    Watch out, if the company can outsource you, YOUR GONE. They'll replace you with 10 offshore people that are clueless and the business and customers suffer. Just look at their SAP roll out. Mostly done by offshore people and was complete failure. They never tested the system and it went live with non productional data in the tables.

    Advice to Management

    Instead of covering up the outsourcing problems or placing blame on the wrong people, end this sillyness and get the proper people back taking care of the systems before they are ALL gone. Most are looking as we speak.

  8. Helpful (2)

    Why power costs so much...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Brooklyn, NY
    Current Employee - Anonymous in Brooklyn, NY

    I have been working at National Grid USA full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You can sit on Facebook, do personal banking in front of supervisors, sit on g-chat and basically have no expectations from management as everyone here is either replaceable or replaceable but unfireable due to a union that has implemented mandatory breaks for people in administrative positions (why they need a break from sitting at a desk is beyond me). You can also leave in the middle of the day if you are stressed, not having a great day, don't feel like working or any other reason I have observed; alternatively you can also spend the remainder of the day talking and not doing work. There is also no expectation of getting work done; this is a combination of everyone knowing the person they are working with is dumb and can be blamed for delays or just not caring and making excuses to not do it or blaming consultants. They love to complain about consultants here which is ironic as they are here to clean up after the actual workers (see other comments) who suck at their jobs.

    Cons

    You kind of feel guilty taking money from a public utility company if you have any concept of work and responsibility, unfortunately their is a distinct lack of any idea what those concepts are. As a result you literally feel dumber as you are forced to interact with these troglodytes. You also feel bad when people complain about heating or electric bills because you know it could probably be reduced by 90% if competent people were responsible for its procurement and delivery.

    Advice to Management

    Is it possible to replace an entire office work force? Can you get rid of the incompetence known as union labor? You literally have consultants waiting to redo the work of union employees because the union employees are that dumb.

  9. Helpful (1)

    I lost my faith in mankind

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at National Grid USA full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I really could not find any

    Cons

    They just cannot get anything right.

    Advice to Management

    Resign and maybe the company will stand a chance. Be honest, you are the problem.

  10. Helpful (1)

    welcome to the imperial culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Auditor in Waltham, MA
    Current Employee - Auditor in Waltham, MA

    I have been working at National Grid USA full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    none that I could think of

    Cons

    no room for advancement. lack of basic leadership skills wight the upper management. hired monkeys from the street. feels like the Tudor dynasty running the show. if you speak your mind, your head will be chopped off. Senior expats can bring expensive wine bottles and horses to USA on rate payers money, while the US work force gets reduced and bonus shrinks further. Should change the name to "International Greed".

    Advice to Management

    none. as if they are interested.

  11. Helpful (2)

    Will be thrown in fornt of a bus in a second

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at National Grid USA full-time

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Still thinking..........still thinking.....couldn't find one.

    Cons

    Uderappreciated and lack of leadership especially on the 12th Floor. Very low morale - negativity on the 12th floor.

    Advice to Management

    Controller of this company is a joke.

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