National Interstate Reviews

Updated July 20, 2015
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National Interstate President and CEO David W. Michelson
David W. Michelson
16 Ratings

31 Employee Reviews

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  1. Helpful (1)

    Great place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at National Interstate full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Beautiful campus, friendly atmosphere, affordable lunch program, competitive 401K, great medical, dental and vision benefits, lots of employee perks (like dry cleaning and auto repairs completed while you're at work!), great company parties and employee engagement, community outreach and charitable programs, employee referral rewards, promotes from within, opportunity to grow professionally with developmental training courses, publicly traded company, tuition reimbursement

    Cons

    Some growing pains - PTO accrual rate could be a bit better, some managers could employ more flexibility, empathy and understanding toward employees' familial needs.


  2. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at National Interstate full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -Great atmosphere -Constant interactions with C-suite executives -Lots of professional development training offered -Great parties/ employee engagement -401k match program -Low cost lunch program at in-house cafeteria -Monthly all company meetings where CEO doesn't sugar coat information -CEO meets with all new employees 1-on-1 -Great co-workers -Financially stable company -Great opportunities for promotions and internal movement

    Cons

    -Not all departments heads have the same ideas about work/life flexibility -Needs to have a compensation market adjustment for lots of its positions -Everyone is only given a desktop and employees cannot access building wifi

    Advice to Management

    I would suggest the options of working remotely to promote work/life balance for some positions. I would also suggest that senior leadership has more flexibility with working hours and doesnt make employees take PTO when they could utilize something like comp time.


  3. Claims Adjuster Trainee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at National Interstate full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Training, flex time, quick benefits a defined career track, and you get the feeling the company cares about its employees.

    Cons

    Salary is a little lower than market. High workload


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Churn and Burn Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Marketing Representative in Richfield, OH
    Former Employee - Marketing Representative in Richfield, OH

    I worked at National Interstate full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    -Some really great co-workers -Awesome parties and socials -Great health insurance if you're single -Lots of responsibility for most entry level jobs -CEO still tries to treat it like a smaller company and give personal touches. Does a lunch with new hire groups and one-on-one meetings. Signs your birthday cards too. If you're looking for experience, NATL is a good place to start. There's always openings and you get a chance to do some things early in your career. I was maintaining a $7M book of business within a year.

    Cons

    -Boy's club -Favoritism rules -Low pay, no flexibility at all, terrible benefits (401k, vacation time) -No value to employees -Complaints to HR get right back to the managers or source of the problem. No real confidentiality. -Terrible technology They treat employees like worker bees and commodities. Hire them for cheap out of college, then they leave 2-5 years later for 15-20% pay raises. It's a revolving door which makes real business impossible. Brokers and agents don't trust them enough because there's no relationship. Had to travel and put things on my own credit card because there wasn't a corporate card given out. Take a red eye back home after working in CA over a weekend and ask your boss to come in at 11am after a nap...oh you have to take PTO for that.

    Advice to Management

    Value your employees outside of socials and parties. Giving praise, flexibility and kindness will go a lot further in the long run compared to an open bar twice a year.


  6. Helpful (4)

    Disappointing...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at National Interstate

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Location, lunch program, that's it

    Cons

    Management, boys club, pay, flexibility, technology is old, company is run using Excel spreadsheets


  7. Helpful (1)

    Perfect company for a working mom.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at National Interstate full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Get to pick your start time... 4 options. Best EVER holiday celebrations. They rented out the entire rock and roll hall of fame for us this year with awesome accommodations including free valet parking, free shuttle to and from, delicious food, and a great band. The annual "summer party" gets better every year with rides and games for kids, free drinks and food for employees and spouses, and always a sincere thank you from the CEO. Also employees get tons of discounts on important things like day care, dry cleaning, and auto repair. They even have on site pick up for dry cleaning so you don't have to spend your lunch break doing "home" work. Donna at the front desk personally buys candy and keeps the dish full for us. Every Friday we have a group breakfast where different team members contribute their best dishes. There is a financial reward once per month for employees who get unsolicited praise from their peers. They also have a financial award for "best photograph" to encourage extra curricular interests. The CEO has meetings with the whole company every month to transparently report important issues and successes. During these we get free food, juice, and coffee. He ALWAYS praises someone from his family that he loves and is proud of during these meetings. He actually personally writes birthday cards for everyone... all employees on each of their birthdays. I know that my boss cares about me, not just as an employee but as a person.

    Cons

    They pay isn't in the top 10 percent, but that's probably because of all the things I mentioned above.

    Advice to Management

    Most of us really like working here and are too busy doing forward looking things to think about posting a glass door testimonial. Please remind us to do so. This stuff matters and you deserve it.


  8. If you work hard, you will be rewarded!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at National Interstate full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good culture Dedicated leadership team Great location Loyal employer- If you work hard, you will be rewarded

    Cons

    No flex time but you can pick the shift you work (in most departments) Younger company- Prior comment that mentions growing pains is accurate. Company is striving to improve their compensation and benefits structure

    Advice to Management

    Keep listening to employee suggestions


  9. Helpful (3)

    Grab a cup at the door and poor yourself a tall glass of the Kool-Aid

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at National Interstate

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Its a paycheck. Nice cafeteria. Nice Campus setting.

    Cons

    not many trust worthy people though they flaunt a "Forbes Magazine" report naming them so, high turnover, always lots of vacancies, industry higher than average loss-ratio, they're losing money due to high claims incurred in 2013 and 2014, they're not only not writing new business but non-renewing lots of business and blaming their competitors as being "irresponsible" for doing so.

    Advice to Management

    Get rid of Tony Mercurio and his obnoxious arrogant attitude, treat people as human beings not disposable razors.


  10. Helpful (2)

    A training ground for the big Guys

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriter II in Richfield, OH
    Former Employee - Underwriter II in Richfield, OH

    I worked at National Interstate full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Beautiful office setting, winter and summer parties and fun Co-workers. This is a great place to get a few years of experience before moving on to a larger carrier.

    Cons

    No flexibility, low pay and awful benefits. Worst 401k I have ever seen. They can not Compete with national carriers.

    Advice to Management

    Work on your compensation package. Hire a more diverse workforce. Promote woman and minorities.


  11. Helpful (3)

    Decent place for a starting off point for recent college grads, but don't stay more than two years.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer in Richfield, OH
    Former Employee - Programmer in Richfield, OH

    I worked at National Interstate full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Lunch program, company outings, good place to gain some experience, non-manager employees are friendly and team players

    Cons

    No flex time, rarely able to work from home, inclement weather is not an excuse for being late, poor pay, poor merit increases, lack of promotions, not up to date on technology, doesn't purchase up to date software, constant micro-managing, poor benefits, positions are (on average) $10k less than industry standard, company is very biased to hourly employees (no career track opportunities), HR's primary concern is planning parties, interoffice dating is encouraged

    Advice to Management

    Create a more employee friendly working environment, pay employees the industry standard, be understanding that employee's have lives outside of NATL,



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