National Penn Bank
3.1 of 5 16 reviews
www.nationalpenn.com Boyertown, PA 1000 to 5000 Employees

National Penn Bank Reviews

Updated May 29, 2014

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3.1 16 reviews

                             

67% Approve of the CEO

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Scott V. Fainor

(3 ratings)

67% of employees recommend this company to a friend
16 Employee Reviews
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    Very good company, once growth renews

    Customer Service (Former Employee)
    Doylestown, PA

    ProsExcellent benefits
    Part of National Penn Bank, with tie ins to various financial services
    Insuance is now poised for growth
    Very concerned management

    ConsPart of a "Wall Street Company"
    Insurance has to adhere to overall corp's pay increase limitation

    Advice to Senior ManagementGood luck with your plans!
    While Sales unit has to be improved, don't forget that that Service is what keeps the renewals.

    Yes, I would recommend this company to a friend

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    One of the best places to work in Pennsylvania? Yeah, right!

    (Former Employee)

    ProsThey have an outstanding training program for new bank tellers. That's where the pros end.

    ConsCorporate culture is too political and conservative, and the working environment is very hostile. When they get rid of you, they insult you by saying things like, "Banking is not the career for you" or "You will never survive in a company like this one" or anything else that is considered demeaning. They take pride in firing people.

    If you are a new hire as a teller, things will be very tough and demanding for you, as I learned when I worked for this company in the short period I was there (I'm surprised I lasted as long as I did - most of the people in my training group were either let go or quit within two weeks). You have to be very proactive in your position, performing transactions correctly and accurately; making sales on each transaction; and other activities where you're stretched to the limit. The company emphasizes sales a LOT, and if you're not making enough sales or referrals during a quarter, you're toast. Managers are major cutthroats.

    I'm not going to get started on salary. It's bad when compared to McDonald's.

    Don't believe anyone who tells you that they enjoy working at National Penn Bank. It is a terrible place to work. But if you choose to work at National Penn Bank, you better be careful and you better know what to expect when you're there.

    Advice to Senior ManagementResign, so we can elect new management to better regulate how this company should really be run and treat their employees with dignity and respect.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Three years FSR II

    Financial Services Representative (Current Employee)
    Phila, PA

    ProsGreat coworkers, great hours. Great for a mom who doesn't want to take work home with her. If it wasn't for my coworkers and great immediate boss, I would have left a while ago.

    ConsPay is below average for the same job title and responsibilities. Senior management holds on to employees that have proven inadequate but don't pay employees enough to retain the great ones. Very disappointing.

    Advice to Senior ManagementPay your employees what they're worth and you won't have such a high turnover. You're paying more to locate and train than to retain quality employees.

    Yes, I would recommend this company to a friend

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    Great

    Personal Banking Representative (Former Employee)
    State College, PA

    ProsTo have the opportunity to learn and advance

    ConsHaving to work every other Saturday

    Yes, I would recommend this company to a friend

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    Good company

    Financial Services Representative (Current Employee)
    Warminster, PA

    ProsGreat co-workers and the pay isn't horrible for a college student.

    ConsNot much, working until 7 on Friday's.

    Advice to Senior ManagementUpdate technology!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Not so hot

    Head Teller (Former Employee)

    Proswork life balance is not the worst

    ConsPay rate is too low

    No, I would not recommend this company to a friend

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    Solid employer but don't expect too much movement in title or salary

    (Current Employee)
    Boyertown, PA

    ProsDecent benefits - typical corporate template. There are many nice people to work with and it still maintains a small town work environment. It's difficult to get fired!!!

    ConsIIt is difficult to get fired, incompetent people are allowed to exist without consequences. Stagnant Salary - 2% raises only - don't expect anything more!!! Negotiate the salary you want because you will be stuck with it. They eliminated their pension plan a few years agao

    Advice to Senior ManagementReward good people with decent raises - more than the typical 2%. I will get 2% no matter what effort I put in - that is demoralizing. Also, get rid of incompetent, protected people - at all levels in all departments. Some really stand out.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Good Company overall

    Anonymous Employee (Current Employee)

    ProsAverage benefits in the banking world, some opportunity to grow within, great people, excellent reputation among customers and within banking world (Forbes top banks list)

    ConsLimited merit based increases, opportunities for advancement limited in areas, company is moving and relocating a large amount of employees workplaces.

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    Kind and comfortable people to work with.

    Financial Service Representative (Former Employee)
    Jacksonwald, PA

    ProsThe people are nice and the atmosphere is laid back.

    ConsA little outdated. Cumbersome computer systems. Slightly lower than average pay.

    Advice to Senior ManagementKeep up the good work with employees. Think about updating computer systems' software.

    Yes, I would recommend this company to a friend

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    Disappointing

    Vice President (Former Employee)
    Reading, PA

    ProsInteresting and challenging work. Lots of quality folks

    ConsUnless you were in the inter circle, little chance for advancement. Lots of favoritism

    Advice to Senior ManagementIdentify quality folks and reward them for job well done

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at National Penn Bank reviews and ratings — including employee satisfaction and approval rating for National Penn Bank CEO Scott V. Fainor. All 16 reviews posted anonymously by National Penn Bank employees.