National Student Clearinghouse

  www.studentclearinghouse.org
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National Student Clearinghouse Reviews

Updated Jul 22, 2014

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2.7 22 reviews

83% Approve of the CEO

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Ricardo D. Torres

(6 ratings)

32% of employees recommend this company to a friend
22 Employee Reviews
Relevance Date Rating
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Incredible Organization with an Obvious Commitment to its Customers & Staff

    Manager (Current Employee) Herndon, VA

    ProsCompany mission
    Dedication to staff development
    Strong leadership
    Commitment to work-life balance
    Benefits (both health and 401k are fantastic)
    Company core values (Flexible, optimized, efficient, trusted & secure, sustainable, FERPA compliant) are obvious in even the smallest tasks
    HR support is outstanding

    This is a commitment driven organization that is dedicated to doing things the right way and doing things better.

    ConsNo major cons. Even though the company is fairly small and upward mobility is not always readily available, the leadership team provides plenty of cross-training opportunities and room for lateral development. Leadership recognizes talent and hard work, and the organization as a whole strives to make staff feel valued through various initiatives and events.

    Advice to Senior ManagementContinue to excel in the areas of staff development, work-life balance and appreciating employees. You've made NSC an incredible place to work for and I look forward to all of the exciting possibilities the future has to offer at our organization.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    Great culture for a not-for-profit!

    Anonymous Employee (Current Employee) Herndon, VA

    ProsThe Clearinghouse offers a great working environment and robust benefits. It's a friendly atmosphere that enables employees to network with others by offering many fun employee-focused events like an annual family picnic, annual dinner, and in office events to celebrate cultures and successes. Employees are mission-driven and the services the Clearinghouse offers are meaningful.

    ConsPromotional opportunities don't happen as frequently as they do in large organizations.

    Advice to Senior ManagementKeep shifting the culture towards innovation and excellence!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Good internship.

    Anonymous Employee (Current Employee)

    ProsGood pay, reasonable hours, employees very friendly towards interns. Actually given face time with the CEO.

    ConsSome interns complained that they didn't have much to do and other complained they had too much busy work. Overall the company's work isn't very sexy.

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • Disapproves of CEO

     

    Really great employees in the worst work environment

    Anonymous Employee (Former Employee)

    ProsCoworkers below the management level are friendly and hardworking. They really believe in the cause. If you are new to the workforce this would be a good place to start. You will end up running for the nearest exit eventually, but you will get some good experience.

    ConsAs others have stated here, the management team starting with the CEO and COO are among the worst leaders a company especially a supposed not for profit could have. They are jealous of each other, do not trust each other and wreak havoc on those in their way. The other leaders just hope not to get caught in the crossfire while they do the minimum to get by. That goes for employees too. Eggshells are apparent up and down the hallway. Employees are afraid to say what they think for fear of retaliation. The Human Resources Department is ineffective in dealing with this issue since they report to the COO. By the way, who has an HR Department where one of the employees hates people?

    Advice to Senior ManagementThis advice is to the Board of Directors. Do your own anonymous survey and learn why the company only does so well. There is so much more that can be accomplished especially with such a great group of employees. If you don't care, ignore this and watch the employees either leave or stay just to collect a paycheck.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    2 people found this helpful  

    Employees were not treated with respect by upper management.

    Customer Service Representative I (Former Employee) Herndon, VA

    ProsI enjoyed assisting schools with issues on reporting status & students with problems on the deferment process of their loans.

    ConsThe Human Resource department worked mainly to assist upper management and not the employees. There were limited employment opportunities for advancement within the company.

    Advice to Senior ManagementManagement should be more receptive to their employees since they can provide suggestions on how to solve particular issues, and work together as a team in order to make the company grow.

    • Culture & Values
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    • No Opinion of CEO

    1 person found this helpful  

    Terrible management

    Java Developer (Former Employee) Herndon, VA

    ProsGood benefits and nice facilities with a gym
    Some of the people there were nice?
    This 20 word minimum is difficult for the "Pros" section...

    ConsWorking as a software developer, the management when I was there (2009) was terrible. They hired me as a Java developer, but I was stuck doing development on their legacy systems. The management didn't really care that I wasn't doing the type of work I wanted to do, and would micromanage everything that I did. I left the company within 6 months.

    No, I would not recommend this company to a friend

    • Culture & Values
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    1 person found this helpful  

    Laid back environment, but unnecessarily strict.

    Customer Service Representative I (Former Employee) Herndon, VA

    Proscasual dress, nice facility, many of the coworkers were friendly and nice, plenty of parking, good benefits

    Consonly had two 5 minute breaks + lunch, was supposed to sit and type in numbers the rest of the day, very little feedback, got in trouble for walking around more than 3x per day

    Advice to Senior Managementif the workers are doing their job, let them get up from their desks once and a while

    No, I would not recommend this company to a friend

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    • Approves of CEO

     

    Working at NSC was extremely motivating and gratifying due to the executive management's vision and innovation.

    Regional Director (Former Employee) Herndon, VA

    ProsThe company is highly organized and has an established client base. Training and overall corporate infrastructure exists, making the workplace a great pleasure.

    ConsIT resources are slightly limited. This is more of a hinderance internally as external IT needs and solutions take a higher priority.

    Advice to Senior ManagementKeep up the great work. The success thus far is a product of the fine executive management skills the "C" levels have.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    2 people found this helpful  

    Organizational Identity Crisis Affects Employees and Customers

    Anonymous Employee (Former Employee)

    ProsGenerous 401K, good benefits package, fun events, casual dress code, (mostly) great people, convenient location, ample parking.

    ConsFor a non-profit, senior management spends a large amount of time focused on the bottom line, and given the number of re-organizations they've put the staff through (six significant structural shuffles in five years), to say they're experiencing an identity crisis is an understatement. By trying to branch out into too many different areas, they're sacrificing customer service and losing sight of the core services and values that established them as a leader in the industry. Ironically, in a desperate attempt to become one of the area's "Best Places to Work" (and giving staff survey after survey to measure their progress on that goal), their efforts are lackluster and progress towards achieving that aim is floundering at best. Communication between management and staff is poor while gossip is rampant, and learning about changes in corporate strategy or structure from the new guy two cubicles down is not the best way to run a business.

    Advice to Senior ManagementHire quality people, pay them a competitive salary and treat them with respect. Don't lose sight of the organization's roots. Reconnect with your customers. Don't make promises you can't deliver. And here is how you become a "Best Place to Work": Stop patting yourselves on the backs for earning awards that none of the staff have ever heard of before, and start listening to the employees and the customers. They are the lifeblood of the organization; not you.

    • Culture & Values
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    Good for a paycheck, horrible for building a career

    (Current Employee)

    ProsAbove average salary/pay and benefits, casual dress, company social events available

    ConsChange is a dirty word here. There is a really strong culture fighting against modernizing and innovation, and it isn't going away any time soon! A tradition of poor mgt, where most common practices, such as business strategy, are not in practice. A very disappointing lack of transparency between leadership and staff, incl poor training for communicating these changes from mgr to employee. Mostly get reprimanded for exerting professional opinions for new ideas or asking too many questions. When it comes to major transitions and decisions, company poorly deals with communicating to staff, creating hardships for those who have to adjust their roles. There is little room for exercising decisionmaking, and management ensures that any role, no matter how big or small, will exercise creativity or change. More employees are being asked to absorb other roles, with working excessively becoming just "part of the job". Annual surveys and feedback is a joke, for most people have their jobs to fear for exerting opinions, and it is obvious the company does not take critical or constructive feedback very seriously. Executive management prefers to outsource, rather than keep internal talent. Firings and restructurings happen a lot, leaving staff to scramble. Depending on the dept, hard work and talent is often undervalued. Too political, too many committees cause projects or new ideas to either sit or just get dumped after weeks and months of time and ultimately prevent the organization from accomplishing more. Ageist work culture that dismisses younger employees. A very technically-minded and anti-social culture with cold, unfriendly working conditions, where it's fairly uncommon (and frowned upon) for workers to carry on conversations in the hallway or cubicles. Lack of professional respect for employees all around. Work life balance is really bad, many departments end up overstressed and overworked regularly. Good if you just need a paycheck but a really poor choice if you're looking to grow in a competitive career. Not a place that will challenge you or utilize your best skills.

    Advice to Senior ManagementTransparency is crucial - but usually just a catch phrase used and not followed through. When the same feedback/complaints from staff is a constant, don't ignore or discount them as irrelevant. Use the annual survey as more than just a way to pat yourself on the back for the good things, while ignoring important things like the fact that the majority experience a very poor work-life balance here. Pull the wool off your eyes, and instead of chasing these awards, spend some time making it an actually good place to work by taking your employees and customers more seriously. And modernizing as a business is something that can't be ignored.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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