National Student Clearinghouse

www.studentclearinghouse.org
Engaged Employer

National Student Clearinghouse Reviews

Updated July 20, 2015
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3.2
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Ricardo D. Torres
12 Ratings

30 Employee Reviews

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  1. Good place to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Springfield, VA
    Current Employee - Anonymous Employee in Springfield, VA
    Recommends
    Positive Outlook

    I have been working at National Student Clearinghouse full-time (Less than a year)

    Pros

    Good place to work. Great benefits.

    Cons

    Low pay unless you are in management.

    Advice to Management

    Need to reassess salary structure for hourly employees.


  2. Save yourself the trouble and find a job somewhere else

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great colleagues, lots of perks and benefits like free lunches and outings from time to time, and a company picnic in the Summer and formal dinner in the Winter.

    Cons

    Not honest with employees, always two steps behind a problem and then don't do much to resolve it. They rave about paying the IT and developers more than other employees, but there are terrible technical issues all the time.

    Advice to Management

    Practice what you preach.


  3. Helpful (3)

    Don't walk away, run!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Herndon, VA
    Former Employee - Anonymous Employee in Herndon, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at National Student Clearinghouse full-time (More than 5 years)

    Pros

    - 401k match - Hard working employee workforce - Great social media team (see all of the positive reviews after 2014? After being primarily all negative prior?) - Read between the lines. - Casual dress code - Modern facility

    Cons

    -Lack of training -Lack of transparency and honesty. -Anonymous surveys are sent out yearly - but the results are tracked in detail. -Some executives give the appearance that they have "checked out" mentally and just going through the motions until retirement. -Lack of trust of executive leadership from the workforce and even within senior leadership itself. -Identity crisis - Every management style seems to be shoved into one - 360 reviews, nine box, skip level meetings - you name a management style and somehow they've found a way to incorporate it while pretending it's a secret from the workforce, less you know how you're actually being measured against performance indicators. -Short sided pay raise limitation, resulting in non-competitive salaries for internal promotions. -New management style (that ironically has similar logo characteristics as many cult logos) -Board of Directors is unable to see beyond the watermelon reports to the saying "everything is great" when in reality, it's much more serious.

    Advice to Management

    To the Board of Directors - Get more involved. See beyond the watermelon reports provided. Do your own direct survey of the workforce (and make it actually anonymous in reality instead of just saying it is). It may be time for some change of management for those who are just riding along for the paycheck until retirement. To the CEO - Hold some meetings with your non-direct report executives and directors - WITHOUT the COO present. You may be surprised of some of the feedback you receive when it's not filtered by those who want to control everything.

    National Student Clearinghouse Response

    Jul 8, 2015 – Manager, Talent Acquisition & Development

    Although we cannot speculate on what led to this former employee’s discontent at the end of their employment, please note that they did stay here for five years. There are several items in this post ... More


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  5. Helpful (2)

    Very nice people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at National Student Clearinghouse full-time (Less than a year)

    Pros

    Great benefits Very nice people Great work/life balance Really care about employees

    Cons

    Heavily silo-ed Lack of trust in Executive management More Personality driven than metrics-driven More concerned about employee satisfaction than customer satisfaction Lack of Constant improvement

    Advice to Management

    Crack the whip a bit. Collect metrics. Set some goals.

    National Student Clearinghouse Response

    Feb 20, 2015 – Manager, Talent Acquisition & Development

    Thank you for your comments and feedback. The HR Department is pleased that you are enjoying the benefits and your colleagues. We would love to hear more about your perceptions regarding metrics ... More


  6. Great Place to Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Student Clearinghouse full-time

    Pros

    Great People, cool benefits, awesome culture. A place where one can work and enjoy the precious time of life. Organization is going through learning common language and slowly organization is reaching to a point that you feel it as family and not as a work place. Not sure if I can ever depart myself from this wonderful place to work.

    Cons

    Not any significant issue which is worth mentioning. Any company has problems and they are normal.

    Advice to Management

    Keep doing the great work you started few years back. It is working, Company is getting better every year. Great Job!


  7. Helpful (1)

    Wonderful Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Herndon, VA
    Current Employee - Anonymous Employee in Herndon, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Student Clearinghouse full-time

    Pros

    The CEO makes the satisfaction of his employees a top priority. It is so refreshing to work for a company where they place so much focus on the satisfaction of their staff. They go above and beyond with ice cream socials, company picnics, LL Bean gift cards, recognition programs, etc. to make people feel appreciated. People actually like being at work here! It is such a wonderful work environment with a strong emphasis on work/life balance.

    Cons

    I honestly can't think of a con.

    Advice to Management

    I don't have any advice for management. I think they're doing a stellar job.


  8. A great hybrid organization -- a non-profit that functions in many ways like a technology company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Herndon, VA
    Current Employee - Anonymous Employee in Herndon, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Student Clearinghouse full-time (More than a year)

    Pros

    NSC really cares about it's people -- the most people-friendly organization I have worked for.

    Cons

    There is not always clarity on the organization's direction and the top priorities.

    Advice to Management

    There are not as many opportunities for movement within NSC as many people would like. Find more ways to nurture and promote the best performers.


  9. Helpful (2)

    A wonderful company in need of a management revolution

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Tier V Employee
    Current Employee - Senior Tier V Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at National Student Clearinghouse full-time (More than 5 years)

    Pros

    The Clearinghouse has a great base of employees that are dedicated to their customers and colleagues. It is very easy to believe in and support the mission of the Clearinghouse. Work-life balance opportunities are provided in abundance and they are a credit to executive leadership. Compensation is very generous and above fair.

    Cons

    Senior Management, the level directly below Executive leadership, fails to lead by example. Political infighting, suppression of opinions by subject matter expects, and condescending or combative demeanors are all prevalent at the senior management level. It is toxic to the progression of our overall mission. Dissenting opinions that are in direct challenge to department head decisions are often met with negative resistance. Young, aspiring leaders are looking for opportunities to lead this company but are stymied or shut down at nearly every opportunity. As the business grows, the power to lead certain aspects of our daily operations remain in the hands of a select few who refuse to adapt or defer.

    Advice to Management

    This is advice directly to executive leadership. You have a number of extremely talented people at the tier 4 and 5 level that can lead this organization. Create more opportunities for these people to direct and lead important initiatives. Some service lines are growing. In those areas, promote/create assistant director positions so there is more of a system of checks and balances. Finally, promote from within your young talent pool or risk losing them. Succession planning is critical to employees like myself who have been here for over 5 years.

    National Student Clearinghouse Response

    Aug 28, 2014 – Manager, Talent Acquisition & Development

    There are some very broad assessments in this review. Although we do not contend that our managers are perfect, each has distinct strengths and areas for development like any person. The experience ... More


  10. Great company filled with good people working together to bring meaningful changes to important areas of education

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Herndon, VA
    Current Employee - Manager in Herndon, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Student Clearinghouse full-time (More than 10 years)

    Pros

    All levels staff are committed to fulfilling the organization's mission of service to the education community. Management regularly invests in career development and training opportunities for staff. 401k match is probably best in the area, and other benefits are excellent. Casual, friendly atmosphere.

    Cons

    Typical growth pains for an evolving organization (e.g., some technical and staffing challenges), but that's also where opportunity is often found.

    Advice to Management

    Need to continue and improve prioritization against limited resources. It's an ongoing challenge, but definitely not unique to this organization.


  11. Incredible Organization with an Obvious Commitment to its Customers & Staff

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Herndon, VA
    Current Employee - Manager in Herndon, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Student Clearinghouse full-time (More than 3 years)

    Pros

    Company mission Dedication to staff development Strong leadership Commitment to work-life balance Benefits (both health and 401k are fantastic) Company core values (Flexible, optimized, efficient, trusted & secure, sustainable, FERPA compliant) are obvious in even the smallest tasks HR support is outstanding This is a commitment driven organization that is dedicated to doing things the right way and doing things better.

    Cons

    No major cons. Even though the company is fairly small and upward mobility is not always readily available, the leadership team provides plenty of cross-training opportunities and room for lateral development. Leadership recognizes talent and hard work, and the organization as a whole strives to make staff feel valued through various initiatives and events.

    Advice to Management

    Continue to excel in the areas of staff development, work-life balance and appreciating employees. You've made NSC an incredible place to work for and I look forward to all of the exciting possibilities the future has to offer at our organization.



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