National Student Clearinghouse

www.studentclearinghouse.org
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National Student Clearinghouse Reviews

Updated February 17, 2015
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3.8
30 Reviews
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Ricardo D. Torres
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Employee Reviews

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  1. Very nice people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at National Student Clearinghouse full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great benefits
    Very nice people
    Great work/life balance
    Really care about employees

    Cons

    Heavily silo-ed
    Lack of trust in Executive management
    More Personality driven than metrics-driven
    More concerned about employee satisfaction than customer satisfaction
    Lack of Constant improvement

    Advice to Management

    Crack the whip a bit. Collect metrics. Set some goals.

    National Student Clearinghouse Response

    Feb 20, 2015Manager, Talent Acquisition & Development

    Thank you for your comments and feedback. The HR Department is pleased that you are enjoying the benefits and your colleagues. We would love to hear more about your perceptions regarding metrics ... More

  2. Higher Education Development Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Higher Education Development in Herndon, VA
    Current Intern - Higher Education Development in Herndon, VA

    I have been working at National Student Clearinghouse as an intern (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great team of people, genuine, helpful career advice and mentorship, felt like a family, enjoyed going to work everyday

    Cons

    Many of the employees have worked their way up to the ranks without a college education meaning they are limited in their skill sets and ability to think outside the box and apply solution in a different manner than is typically done

    Advice to Management

    The internship program was great, my only recommendation would be to provide a fast-track to employment option for those of your best interns. They have already been trained, why not offer them a position upon graduation instead of actively having to look for new candidates who need training during the year?

  3. Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at National Student Clearinghouse full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great People, cool benefits, awesome culture. A place where one can work and enjoy the precious time of life. Organization is going through learning common language and slowly organization is reaching to a point that you feel it as family and not as a work place. Not sure if I can ever depart myself from this wonderful place to work.

    Cons

    Not any significant issue which is worth mentioning. Any company has problems and they are normal.

    Advice to Management

    Keep doing the great work you started few years back. It is working, Company is getting better every year. Great Job!

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  5. A great hybrid organization -- a non-profit that functions in many ways like a technology company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Herndon, VA
    Current Employee - Anonymous Employee in Herndon, VA

    I have been working at National Student Clearinghouse full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    NSC really cares about it's people -- the most people-friendly organization I have worked for.

    Cons

    There is not always clarity on the organization's direction and the top priorities.

    Advice to Management

    There are not as many opportunities for movement within NSC as many people would like. Find more ways to nurture and promote the best performers.

  6. Wonderful Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Herndon, VA
    Current Employee - Anonymous Employee in Herndon, VA

    I have been working at National Student Clearinghouse full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The CEO makes the satisfaction of his employees a top priority. It is so refreshing to work for a company where they place so much focus on the satisfaction of their staff. They go above and beyond with ice cream socials, company picnics, LL Bean gift cards, recognition programs, etc. to make people feel appreciated. People actually like being at work here! It is such a wonderful work environment with a strong emphasis on work/life balance.

    Cons

    I honestly can't think of a con.

    Advice to Management

    I don't have any advice for management. I think they're doing a stellar job.

  7. Overall a great education experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Summer Intern in Herndon, VA
    Former Intern - Summer Intern in Herndon, VA

    I worked at National Student Clearinghouse as an intern (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good environment with friendly inviting people. The internship offers an educational experience that will give a competitive edge to any students going into the workforce. Although the benefits aren't available to interns, it's clear that there are a lot of family-oriented benefits in place to make maintaining the work-life balance easier.

    Cons

    There are a few people who are visibly unsatisfied with their positions and it's clear that there are not many opportunities for interns to advance or many low level positions available within the company, especially in the IT department.

    Advice to Management

    Make sure all managers have enough interesting and relative work for all of the interns before assigning them an intern. Although there are no qualms with my experience, it was very clear that some of the interns workload was light and a bit dry.

  8. Helpful (1)

    A wonderful company in need of a management revolution

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Tier V Employee
    Current Employee - Senior Tier V Employee

    I have been working at National Student Clearinghouse full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The Clearinghouse has a great base of employees that are dedicated to their customers and colleagues. It is very easy to believe in and support the mission of the Clearinghouse. Work-life balance opportunities are provided in abundance and they are a credit to executive leadership. Compensation is very generous and above fair.

    Cons

    Senior Management, the level directly below Executive leadership, fails to lead by example. Political infighting, suppression of opinions by subject matter expects, and condescending or combative demeanors are all prevalent at the senior management level. It is toxic to the progression of our overall mission. Dissenting opinions that are in direct challenge to department head decisions are often met with negative resistance. Young, aspiring leaders are looking for opportunities to lead this company but are stymied or shut down at nearly every opportunity. As the business grows, the power to lead certain aspects of our daily operations remain in the hands of a select few who refuse to adapt or defer.

    Advice to Management

    This is advice directly to executive leadership. You have a number of extremely talented people at the tier 4 and 5 level that can lead this organization. Create more opportunities for these people to direct and lead important initiatives. Some service lines are growing. In those areas, promote/create assistant director positions so there is more of a system of checks and balances. Finally, promote from within your young talent pool or risk losing them. Succession planning is critical to employees like myself who have been here for over 5 years.

    National Student Clearinghouse Response

    Aug 28, 2014Manager, Talent Acquisition & Development

    There are some very broad assessments in this review. Although we do not contend that our managers are perfect, each has distinct strengths and areas for development like any person. The experience ... More

  9. Great company filled with good people working together to bring meaningful changes to important areas of education

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Herndon, VA
    Current Employee - Manager in Herndon, VA

    I have been working at National Student Clearinghouse full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    All levels staff are committed to fulfilling the organization's mission of service to the education community. Management regularly invests in career development and training opportunities for staff. 401k match is probably best in the area, and other benefits are excellent. Casual, friendly atmosphere.

    Cons

    Typical growth pains for an evolving organization (e.g., some technical and staffing challenges), but that's also where opportunity is often found.

    Advice to Management

    Need to continue and improve prioritization against limited resources. It's an ongoing challenge, but definitely not unique to this organization.

  10. Incredible Organization with an Obvious Commitment to its Customers & Staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Herndon, VA
    Current Employee - Manager in Herndon, VA

    I have been working at National Student Clearinghouse full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Company mission
    Dedication to staff development
    Strong leadership
    Commitment to work-life balance
    Benefits (both health and 401k are fantastic)
    Company core values (Flexible, optimized, efficient, trusted & secure, sustainable, FERPA compliant) are obvious in even the smallest tasks
    HR support is outstanding

    This is a commitment driven organization that is dedicated to doing things the right way and doing things better.

    Cons

    No major cons. Even though the company is fairly small and upward mobility is not always readily available, the leadership team provides plenty of cross-training opportunities and room for lateral development. Leadership recognizes talent and hard work, and the organization as a whole strives to make staff feel valued through various initiatives and events.

    Advice to Management

    Continue to excel in the areas of staff development, work-life balance and appreciating employees. You've made NSC an incredible place to work for and I look forward to all of the exciting possibilities the future has to offer at our organization.

  11. Great culture for a not-for-profit!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Herndon, VA
    Current Employee - Anonymous Employee in Herndon, VA

    I have been working at National Student Clearinghouse full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The Clearinghouse offers a great working environment and robust benefits. It's a friendly atmosphere that enables employees to network with others by offering many fun employee-focused events like an annual family picnic, annual dinner, and in office events to celebrate cultures and successes. Employees are mission-driven and the services the Clearinghouse offers are meaningful.

    Cons

    Promotional opportunities don't happen as frequently as they do in large organizations.

    Advice to Management

    Keep shifting the culture towards innovation and excellence!

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