National Student Clearinghouse

  www.studentclearinghouse.org
  www.studentclearinghouse.org

National Student Clearinghouse Reviews

Updated September 25, 2014
Updated September 25, 2014
27 Reviews
3.6
27 Reviews
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Ricardo D. Torres
11 Ratings

Employee Reviews

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  1.  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at National Student Clearinghouse full-time

    Pros

    Great People, cool benefits, awesome culture. A place where one can work and enjoy the precious time of life. Organization is going through learning common language and slowly organization is reaching to a point that you feel it as family and not as a work place. Not sure if I can ever depart myself from this wonderful place to work.

    Cons

    Not any significant issue which is worth mentioning. Any company has problems and they are normal.

    Advice to ManagementAdvice

    Keep doing the great work you started few years back. It is working, Company is getting better every year. Great Job!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Wonderful Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Herndon, VA
    Current Employee - Anonymous Employee in Herndon, VA

    I have been working at National Student Clearinghouse full-time

    Pros

    The CEO makes the satisfaction of his employees a top priority. It is so refreshing to work for a company where they place so much focus on the satisfaction of their staff. They go above and beyond with ice cream socials, company picnics, LL Bean gift cards, recognition programs, etc. to make people feel appreciated. People actually like being at work here! It is such a wonderful work environment with a strong emphasis on work/life balance.

    Cons

    I honestly can't think of a con.

    Advice to ManagementAdvice

    I don't have any advice for management. I think they're doing a stellar job.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Overall a great education experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Summer Intern in Herndon, VA
    Former Employee - Summer Intern in Herndon, VA

    I worked at National Student Clearinghouse as an intern (less than an year)

    Pros

    Good environment with friendly inviting people. The internship offers an educational experience that will give a competitive edge to any students going into the workforce. Although the benefits aren't available to interns, it's clear that there are a lot of family-oriented benefits in place to make maintaining the work-life balance easier.

    Cons

    There are a few people who are visibly unsatisfied with their positions and it's clear that there are not many opportunities for interns to advance or many low level positions available within the company, especially in the IT department.

    Advice to ManagementAdvice

    Make sure all managers have enough interesting and relative work for all of the interns before assigning them an intern. Although there are no qualms with my experience, it was very clear that some of the interns workload was light and a bit dry.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great company filled with good people working together to bring meaningful changes to important areas of education

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Herndon, VA
    Current Employee - Manager in Herndon, VA

    I have been working at National Student Clearinghouse full-time (more than 10 years)

    Pros

    All levels staff are committed to fulfilling the organization's mission of service to the education community. Management regularly invests in career development and training opportunities for staff. 401k match is probably best in the area, and other benefits are excellent. Casual, friendly atmosphere.

    Cons

    Typical growth pains for an evolving organization (e.g., some technical and staffing challenges), but that's also where opportunity is often found.

    Advice to ManagementAdvice

    Need to continue and improve prioritization against limited resources. It's an ongoing challenge, but definitely not unique to this organization.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    A wonderful company in need of a management revolution

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Tier V Employee
    Current Employee - Senior Tier V Employee

    I have been working at National Student Clearinghouse full-time (more than 5 years)

    Pros

    The Clearinghouse has a great base of employees that are dedicated to their customers and colleagues. It is very easy to believe in and support the mission of the Clearinghouse. Work-life balance opportunities are provided in abundance and they are a credit to executive leadership. Compensation is very generous and above fair.

    Cons

    Senior Management, the level directly below Executive leadership, fails to lead by example. Political infighting, suppression of opinions by subject matter expects, and condescending or combative demeanors are all prevalent at the senior management level. It is toxic to the progression of our overall mission. Dissenting opinions that are in direct challenge to department head decisions are often met with negative resistance. Young, aspiring leaders are looking for opportunities to lead this company but are stymied or shut down at nearly every opportunity. As the business grows, the power to lead certain aspects of our daily operations remain in the hands of a select few who refuse to adapt or defer.

    Advice to ManagementAdvice

    This is advice directly to executive leadership. You have a number of extremely talented people at the tier 4 and 5 level that can lead this organization. Create more opportunities for these people to direct and lead important initiatives. Some service lines are growing. In those areas, promote/create assistant director positions so there is more of a system of checks and balances. Finally, promote from within your young talent pool or risk losing them. Succession planning is critical to employees like myself who have been here for over 5 years.

    Recommends
    Neutral Outlook
    Approves of CEO

    National Student Clearinghouse Response

    Aug 28, 2014Manager, Talent Acquisition & Development

    There are some very broad assessments in this review. Although we do not contend that our managers are perfect, each has distinct strengths and areas for development like any person. The experience ... More

  7.  

    Incredible Organization with an Obvious Commitment to its Customers & Staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Herndon, VA
    Current Employee - Manager in Herndon, VA

    I have been working at National Student Clearinghouse full-time (more than 3 years)

    Pros

    Company mission
    Dedication to staff development
    Strong leadership
    Commitment to work-life balance
    Benefits (both health and 401k are fantastic)
    Company core values (Flexible, optimized, efficient, trusted & secure, sustainable, FERPA compliant) are obvious in even the smallest tasks
    HR support is outstanding

    This is a commitment driven organization that is dedicated to doing things the right way and doing things better.

    Cons

    No major cons. Even though the company is fairly small and upward mobility is not always readily available, the leadership team provides plenty of cross-training opportunities and room for lateral development. Leadership recognizes talent and hard work, and the organization as a whole strives to make staff feel valued through various initiatives and events.

    Advice to ManagementAdvice

    Continue to excel in the areas of staff development, work-life balance and appreciating employees. You've made NSC an incredible place to work for and I look forward to all of the exciting possibilities the future has to offer at our organization.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great culture for a not-for-profit!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Herndon, VA
    Current Employee - Anonymous Employee in Herndon, VA

    I have been working at National Student Clearinghouse full-time (more than 10 years)

    Pros

    The Clearinghouse offers a great working environment and robust benefits. It's a friendly atmosphere that enables employees to network with others by offering many fun employee-focused events like an annual family picnic, annual dinner, and in office events to celebrate cultures and successes. Employees are mission-driven and the services the Clearinghouse offers are meaningful.

    Cons

    Promotional opportunities don't happen as frequently as they do in large organizations.

    Advice to ManagementAdvice

    Keep shifting the culture towards innovation and excellence!

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Really great employees in the worst work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at National Student Clearinghouse full-time (more than 3 years)

    Pros

    Coworkers below the management level are friendly and hardworking. They really believe in the cause. If you are new to the workforce this would be a good place to start. You will end up running for the nearest exit eventually, but you will get some good experience.

    Cons

    As others have stated here, the management team starting with the CEO and COO are among the worst leaders a company especially a supposed not for profit could have. They are jealous of each other, do not trust each other and wreak havoc on those in their way. The other leaders just hope not to get caught in the crossfire while they do the minimum to get by. That goes for employees too. Eggshells are apparent up and down the hallway. Employees are afraid to say what they think for fear of retaliation. The Human Resources Department is ineffective in dealing with this issue since they report to the COO. By the way, who has an HR Department where one of the employees hates people?

    Advice to ManagementAdvice

    This advice is to the Board of Directors. Do your own anonymous survey and learn why the company only does so well. There is so much more that can be accomplished especially with such a great group of employees. If you don't care, ignore this and watch the employees either leave or stay just to collect a paycheck.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Good internship.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at National Student Clearinghouse as an intern

    Pros

    Good pay, reasonable hours, employees very friendly towards interns. Actually given face time with the CEO.

    Cons

    Some interns complained that they didn't have much to do and other complained they had too much busy work. Overall the company's work isn't very sexy.

    Neutral Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Employees were not treated with respect by upper management.

    Former Employee - Customer Service Representative I in Herndon, VA
    Former Employee - Customer Service Representative I in Herndon, VA

    I worked at National Student Clearinghouse full-time (more than 5 years)

    Pros

    I enjoyed assisting schools with issues on reporting status & students with problems on the deferment process of their loans.

    Cons

    The Human Resource department worked mainly to assist upper management and not the employees. There were limited employment opportunities for advancement within the company.

    Advice to ManagementAdvice

    Management should be more receptive to their employees since they can provide suggestions on how to solve particular issues, and work together as a team in order to make the company grow.

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