National Student Clearinghouse

  www.studentclearinghouse.org
  www.studentclearinghouse.org

National Student Clearinghouse Reviews

Updated September 25, 2014
Updated September 25, 2014
27 Reviews
3.6
27 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Ricardo D. Torres
11 Ratings

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Really great employees in the worst work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at National Student Clearinghouse full-time (more than 3 years)

    Pros

    Coworkers below the management level are friendly and hardworking. They really believe in the cause. If you are new to the workforce this would be a good place to start. You will end up running for the nearest exit eventually, but you will get some good experience.

    Cons

    As others have stated here, the management team starting with the CEO and COO are among the worst leaders a company especially a supposed not for profit could have. They are jealous of each other, do not trust each other and wreak havoc on those in their way. The other leaders just hope not to get caught in the crossfire while they do the minimum to get by. That goes for employees too. Eggshells are apparent up and down the hallway. Employees are afraid to say what they think for fear of retaliation. The Human Resources Department is ineffective in dealing with this issue since they report to the COO. By the way, who has an HR Department where one of the employees hates people?

    Advice to ManagementAdvice

    This advice is to the Board of Directors. Do your own anonymous survey and learn why the company only does so well. There is so much more that can be accomplished especially with such a great group of employees. If you don't care, ignore this and watch the employees either leave or stay just to collect a paycheck.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Good for a paycheck, horrible for building a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at National Student Clearinghouse full-time

    Pros

    Above average salary/pay and benefits, casual dress, company social events available

    Cons

    Change is a dirty word here. There is a really strong culture fighting against modernizing and innovation, and it isn't going away any time soon! A tradition of poor mgt, where most common practices, such as business strategy, are not in practice. A very disappointing lack of transparency between leadership and staff, incl poor training for communicating these changes from mgr to employee. Mostly get reprimanded for exerting professional opinions for new ideas or asking too many questions. When it comes to major transitions and decisions, company poorly deals with communicating to staff, creating hardships for those who have to adjust their roles. There is little room for exercising decisionmaking, and management ensures that any role, no matter how big or small, will exercise creativity or change. More employees are being asked to absorb other roles, with working excessively becoming just "part of the job". Annual surveys and feedback is a joke, for most people have their jobs to fear for exerting opinions, and it is obvious the company does not take critical or constructive feedback very seriously. Executive management prefers to outsource, rather than keep internal talent. Firings and restructurings happen a lot, leaving staff to scramble. Depending on the dept, hard work and talent is often undervalued. Too political, too many committees cause projects or new ideas to either sit or just get dumped after weeks and months of time and ultimately prevent the organization from accomplishing more. Ageist work culture that dismisses younger employees. A very technically-minded and anti-social culture with cold, unfriendly working conditions, where it's fairly uncommon (and frowned upon) for workers to carry on conversations in the hallway or cubicles. Lack of professional respect for employees all around. Work life balance is really bad, many departments end up overstressed and overworked regularly. Good if you just need a paycheck but a really poor choice if you're looking to grow in a competitive career. Not a place that will challenge you or utilize your best skills.

    Advice to ManagementAdvice

    Transparency is crucial - but usually just a catch phrase used and not followed through. When the same feedback/complaints from staff is a constant, don't ignore or discount them as irrelevant. Use the annual survey as more than just a way to pat yourself on the back for the good things, while ignoring important things like the fact that the majority experience a very poor work-life balance here. Pull the wool off your eyes, and instead of chasing these awards, spend some time making it an actually good place to work by taking your employees and customers more seriously. And modernizing as a business is something that can't be ignored.

    Doesn't Recommend
    Negative Outlook
  3. 3 people found this helpful  

    Steady decline

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at National Student Clearinghouse full-time

    Pros

    Good benefits (in theory - they are offered). Free coffee. 25 cent sodas. Free parking. New equipment. Fitness center on site. Deli on first floor. Some employees still care, and work very hard for the success of the company as a whole. Pay is good, depending on what department you are in.

    Cons

    Many benefits only apply if you can actually take them, so they are very unfairly applied. Individuals cause extensive extra work for other employees and are not disciplined. Instead they are praised when on the rare occasion they do something good. The business is so concerned about rapid growth that they do not care that those building that growth have no personal life. There is no channel to escalate concerns as complaints to management are dispensed without cause. Thus far none of these complaints have had legal (i.e. sexual misconduct) or this company's attitude toward confidentiality and actual resolution of the issues could have far heavy consequences. Employees that extend themselves with countless unpaid overtime are simply told that they are "doing their job", and the attitude of those that fail to do this are considered bad apples to be pushed aside. Complaints about the company are viewed as attacks on the holy grail of employment.

    Advice to ManagementAdvice

    I cant believe you sent a Director to this site to spread pro-company propaganda. Try actually listening and fixing issues instead of assuming you know what is best. Long time employees in my view care far more about this company and its reputation than those that came in for a quick paycheck. Many of them worked countless hours here for far less money than they are paid now. Listening to them has educated me a great deal. They actually have some idea about what needs fixing. Having another cheer party does not fix things. Free food is not a fix to not getting a break in a 10+ hour work day. Nor does satisfaction reviews that do not address the root cause of problems here. If you truly want to be a "best place" to work, stop the incessant back patting about what a good job you are doing and listen for once in your lives. There is no "one" senior person (including the CEO/COO) that is to blame for the decline. It has been a consistent slide due to a failure to be reasonable in expectations.

    Doesn't Recommend
    Negative Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5. 2 people found this helpful  

    Don't make the same mistake others have made

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at National Student Clearinghouse full-time (more than 5 years)

    Pros

    Nice people, good benefits, northern Va location

    Cons

    Management is purely political and not trustworthy.

    Advice to ManagementAdvice

    Treat employees the way you wanted to be treated early on in your career.

    Doesn't Recommend
    Negative Outlook
  6. 6 people found this helpful  

    Worst company you can work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at National Student Clearinghouse

    Pros

    Decent pay (if you are in right department), summer flex (depending on your department and manager, not everyone gets it), cheap soda, 401K seems to be competitive, and you can wear jeans and flip flops

    Cons

    The COO runs this nonprofit like its her own Fortune 500 company that she built from the ground up. An astonishing amount of managers come from her old company or are old friends. Employees are reluctant to go to HR to resolve issues because they know HR will not keep things confidential. The President is nice but never there, knows little about and doesn't influence the company, and turns his head away from any issue. Communication needs to be improved internally and externally. The IT and Commercial Business Directors made numerous mistakes when "enhancing" the company website that caused numerous customer headaches, delays, and tremendous income loss. They were not reprimanded. But don't lock your computer when you walk to the bathroom and you can be fired. Lower level employees are never recognized for their efforts and will never be promoted. Things never get done here because the decision makers drag their feet and more worried about CYA than anything else.

    Advice to ManagementAdvice

    The board or whomever the COO and President report to really need to look at the leadership they have in place. All it would take would be an independent survey not administered by HR and the COO and a lot of truth would come out. Morale is at an all time low here. COO has too much freedom to come and go as she pleases, hire friends from her old company as executives, and this has put her out of touch with the business and the employee morale.

    Doesn't Recommend
    Negative Outlook
  7. 2 people found this helpful  

    Employees were not treated with respect by upper management.

    Former Employee - Customer Service Representative I in Herndon, VA
    Former Employee - Customer Service Representative I in Herndon, VA

    I worked at National Student Clearinghouse full-time (more than 5 years)

    Pros

    I enjoyed assisting schools with issues on reporting status & students with problems on the deferment process of their loans.

    Cons

    The Human Resource department worked mainly to assist upper management and not the employees. There were limited employment opportunities for advancement within the company.

    Advice to ManagementAdvice

    Management should be more receptive to their employees since they can provide suggestions on how to solve particular issues, and work together as a team in order to make the company grow.

  8. 1 person found this helpful  

    Terrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Java Developer in Herndon, VA
    Former Employee - Java Developer in Herndon, VA

    I worked at National Student Clearinghouse full-time (less than an year)

    Pros

    Good benefits and nice facilities with a gym
    Some of the people there were nice?
    This 20 word minimum is difficult for the "Pros" section...

    Cons

    Working as a software developer, the management when I was there (2009) was terrible. They hired me as a Java developer, but I was stuck doing development on their legacy systems. The management didn't really care that I wasn't doing the type of work I wanted to do, and would micromanage everything that I did. I left the company within 6 months.

    Doesn't Recommend
    No opinion of CEO
  9. 1 person found this helpful  

    Laid back environment, but unnecessarily strict.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative I in Herndon, VA
    Former Employee - Customer Service Representative I in Herndon, VA

    I worked at National Student Clearinghouse full-time (less than an year)

    Pros

    casual dress, nice facility, many of the coworkers were friendly and nice, plenty of parking, good benefits

    Cons

    only had two 5 minute breaks + lunch, was supposed to sit and type in numbers the rest of the day, very little feedback, got in trouble for walking around more than 3x per day

    Advice to ManagementAdvice

    if the workers are doing their job, let them get up from their desks once and a while

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 3 people found this helpful  

    Management is completely disorganized and inept

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Herndon, VA
    Former Employee - Manager in Herndon, VA

    I worked at National Student Clearinghouse full-time (more than an year)

    Pros

    decent salary and benefits
    not much else

    Cons

    unrealistic expectations and work load
    poor planning
    poor leadership
    company direction changes with the wind

    Doesn't Recommend
    Positive Outlook
  11. 2 people found this helpful  

    Management needs a wake up call

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - An Employee Who Interacted With Senior Management Daily in Herndon, VA
    Current Employee - An Employee Who Interacted With Senior Management Daily in Herndon, VA

    I have been working at National Student Clearinghouse full-time (more than an year)

    Pros

    - Friendly employees (non-management)
    - Small company
    - Great product(s) and cause

    Cons

    - Poor senior level management
    - Little to no development
    - Gossip
    - Power hungry COO who will stop at nothing to get what she wants, despite the impact on others
    - No HR department that truly cares

    Advice to ManagementAdvice

    Grow up. Your company is great in the services it provides to higher education, however senior level managers, particularly the COO, has caused the morale of the company to slide down a never ending hill. You cannot manage employees with an iron fist. You cannot have employees constantly looking over their shoulder in fear of doing something wrong. This company can achieve greatness from an employee standpoint, but as long as certain senior leaders are still there and the CEO turns a blind eye to it, nothing will change. The Board of Directors and CEO should be ashamed of themselves for letting certain leaders in place.

    Doesn't Recommend
    Neutral Outlook

Work at National Student Clearinghouse? Share Your Experiences

National Student Clearinghouse

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.