Nationstar Mortgage
2.6 of 5 215 reviews
www.nationstarmtg.com Lewisville, TX 5000+ Employees

Nationstar Mortgage Reviews in Dallas-Fort Worth, TX

Updated Jun 27, 2014
Nationstar Mortgage – US – “Nationstar Mortgage”

All Employees Current Employees Only

2.6 100 reviews

                             

61% Approve of the CEO

Nationstar Mortgage Director & CEO Jay Bray

Jay Bray

(38 ratings)

40% of employees recommend this company to a friend
100 Employee Reviews Back to all reviews
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    1 person found this helpful  

    Good entry level job

    Property Preservation Specialist (Current Employee)
    Lewisville, TX

    ProsBenefits, time off policy, training

    ConsLots of work is given to workers in India, promotions are scarce, annual raises are paltry (typically 3%)

    Advice to Senior ManagementProvide raises based on merit. An employee doing a great job deserves more than an meager 3% raise.

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Get what you need then get out!

    Analyst (Current Employee)
    Lewisville, TX

    Pros- Good breeding ground if you're fresh out of college and need a job
    - Fairly friendly staff, maybe encounter one or two snooty managers
    - Extra activities (employee perks day, holiday parties, blood drives, toy drives, push-ups for veterans, jean days, intramural sports, etc.)
    - Employee discounts (phone bills, gym memberships, amusements parks, etc.)

    Cons- Lots of favoritism
    - Slow or favoritism-based promotions
    - Low pay (But money is money, especially if you have bills to pay)
    - Unorganization: Equipment, employees, and locations are randomly placed around the building/area.
    - Layoffs, especially within the past year, hundreds or thousands are let go on any given day
    - Outsourcing and the painful process that comes along with it when you're trying to communicate with reps in India
    - Micromanaging departments, especially Claims and anything on the phones
    - Lots of dead-end employees that don't really care about their jobs, so you might have to do it for them

    Basically, if you're down to the wire and you receive an offer, take it. Do your work diligently, efficiently, and timely. Learn from everyone and everything, look for opportunities to grow. Stay positive and don't complain (even if your job sucks). Be courteous and respectful to everyone (even if they suck). With this, you'll gain the attention you need to move up. And once you've gained all that you want/need, leave for better pay.

    Advice to Senior ManagementInstead of seeing your good employees go because you can't pay them enough, consider letting your dead-end employees go and use the monies you were gonna pay them towards keeping your good employees.

    Yes, I would recommend this company to a friend

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    I had a good experience working there.

    Mortgage Loan Closer (Current Employee)
    Irving, TX

    ProsA great experience working with fellow co-workers. Pay was reasonable for the job.

    ConsSometime the departments did not work well with each other. Training for a person's job area needs to be more in depth.

    Advice to Senior ManagementTry to encourage different work groups to work together.

    Yes, I would recommend this company to a friend

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    Mostly positive. Great learning experience

    Loss Mitigation (Current Employee)
    Lewisville, TX

    ProsBonus is good, depending on which department you work for. The people around you make work enjoyable and they do become your friends as well as when you need to blow off some steam. Benefits are good. Though I can't speak for all departments, I can say that you are in control of your progression at work. If you continue to work hard, have a positive attitude and importantly let you manager know you are wanting to advance, then you shouldn't have a terrible experience. It's a great job out of college and if you enjoy the collections and industry itself, you will do fine. You get to experience the inner workings of how people work, how to get ahead and a lot about yourself.

    ConsEveryone says the training and I can also agree. Given the nature of the job, it's all about jumping on the phone and going thru the calls (FNMA pre's.) Which is why you get complaints from customer's who say "why don't you read the notes" or "the left foot doesn't know what the right foot is doing." Given this industry, you get people from all walks of life, an array of degrees that has nothing to do with debt collection/mortgage/foreclosure, which explains some of it.

    Advice to Senior ManagementContinue to seek individuals willing to go the extra mile and wanting to pursue a career. Other than that, we are just here waiting for something meaningful to pursue outside of Nationstar.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Good Company to start fresh out of college

    Loss Mitigation Specialist (Former Employee)
    Coppell, TX

    ProsIt was great learning about that mortgage industry and they were pretty good about a flexible schedule depending on the hours after you had worked there for 3 months. I was promoted very quickly within the first year

    ConsTransferring departments was tough.

    Advice to Senior Managementknow the overall business plan.

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    Foreclosure Specialist

    Foreclosure Specialist (Former Employee)
    Lewisville, TX

    ProsYou are paid on time. Try your best to find a job before deciding to work here.

    ConsDefault Servicing: Foreclosure:
    Management ALWAYS shows favoritism. Favoritism will be the bases for promotions, unsolicited lateral moves and raises. Therefore, if you are not a favorite or if you are sucking up, it will be hard to receive promotions. Furthermore, if one of the favorites is in a managerial position, and you speak to upper management regarding an issue with the manager, he/she will not be reprimanded/disciplined/talked to in a soothing voice. YOU, however, will be moved to a different department to keep the peace. Even if the new department is not in your "career plan/path".
    During training we were told we would receive semi-annual raises, well, that was proven to be a lie. Raises are NOT given on time nor are they given semi-annually.

    Advice to Senior ManagementSTOP with the OBVIOUS favoritism. It makes for a very uncomfortable work environment. It lowers morale and your other employees loses their voice in the company.

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    1 person found this helpful  

    Being under paid for being a underwriter

    Senior Mortgage Underwriter (Current Employee)
    Lewisville, TX

    Prosits a great job for out of college, to network, gain experience, and learning different roles

    ConsManagement does not take initiative to recognize hard working employees, employees are under paid, there is no rewards program, do not give raises, sometimes have raises denied without given reason, and inconsistency to adhere to regulations.

    Advice to Senior ManagementTrain individual employees more thorough before assigning to different teams, and recognize the hard working employees, and need further room for development or advance in career.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Loan Counselor/Collections Agent

    Loan Counselor (Former Employee)
    Lewisville, TX

    ProsThe best thing about the company is the benefits & that is it.

    ConsIn the collections/Accounts Resolutions department your calling people every 3 days to remind them that they have not paid their mortgage yet. Your logged into a dialer system on your computer that randomly calls accounts. The people you get on the phone can tell you that they are going to pay at the end of the month but that is not good enough for Nationstar. Plus on the phones you will find out quickly that its only 3 options that people have when they get behind with their mortgage. Most people do not qualify for a repayment plan because they can not afford the regular payment, a high percentage of the people have already been modified which is going to make it harder for them to get another modification, and the only other option is to have them sale the home. You get scored on your ability to pass this information along to people as well as ranked on how many payments you "collect", fees you get people to pay, repayment plans you get them set up on, and the amount of people you get to agree to putting the home up for sale.

    Advice to Senior ManagementYou can not change the way people pay their bills. For this to be a collections company it would be nice if the funds people sent to pay their mortgage was applied correctly to their accounts. Lastly, Stop telling people it is a courtesy to send them out a monthly statement.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Nothing but office politics

    Asset Manager (Current Employee)
    Lewisville, TX

    ProsPretty flexible with your schedule if you're going part time to school, which in my case I am. Only worked long enough so I could get my Accounting degree and start my real career.

    ConsDoesn't matter if you perform or not. Only thing that matters is how well you rub elbows with the higher ups. Frustrating but gone to a better place now(KPMG)

    Advice to Senior ManagementShould go without saying but promotions should be based on performance.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Great place to start out right out of college

    Human Resources Department (Current Employee)
    Irving, TX

    ProsGreat people and management. Activities like basketball, volleyball, jeans week, give aways, talent shows!!

    ConsLittle room for growth and to move up.

    Advice to Senior ManagementCommunicate more with the reps.

    Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Nationstar Mortgage reviews and ratings in Dallas-Fort Worth, TX — including employee satisfaction and approval rating for Nationstar Mortgage CEO Jay Bray. All 100 reviews posted anonymously by Nationstar Mortgage employees.