Nationstar Mortgage Reviews

Updated July 26, 2015
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122 Employee Reviews

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  1. Treasury

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Treasury in Lewisville, TX
    Current Employee - Treasury in Lewisville, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Growing company that provides a lot of variety in work. New challenges everyday. Promotional opportunities are available for some

    Cons

    Week executive management. Prioritize, direction, and focus change frequently.

    Advice to Management

    Communications needs to be improved. There is little information given to the staff that is not filtered and cleansed. Most people have been in the workforce long enough to understand that not all news is going to be good news. But no news leads to rumors and poor morale


  2. never ending turmoial

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loan Counselor in Lewisville, TX
    Current Employee - Loan Counselor in Lewisville, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Nationstar Mortgage full-time (More than a year)

    Pros

    Nationstar has a nice working environment the coworkers are okay to be around and there's always help for your situation

    Cons

    They have crazy schedule changes and expect to be treated at a subhuman level.

    Advice to Management

    find set schedules for employees and reps on the phones.


  3. Senior

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Mortgage Underwriter in Lewisville, TX
    Former Employee - Senior Mortgage Underwriter in Lewisville, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Nationstar Mortgage full-time (More than 3 years)

    Pros

    office culture was good, most coworkers were nice.

    Cons

    promotions, The department became difficult to climb the ladder after management change.

    Advice to Management

    Promotions were a problem with the department. Everybody was leaving the department due to pay.


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  5. Helpful (1)

    It was a job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loan Counselor in Lewisville, TX
    Current Employee - Loan Counselor in Lewisville, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Nationstar Mortgage full-time (More than a year)

    Pros

    The people are great to work with, everyone is really friendly, its a almost impossible to get fired

    Cons

    Management is afraid to make positive changes, they rarely actually help the borrower. NObody is ever on the same page either

    Advice to Management

    ITS not about seniority its about who knows what


  6. Helpful (1)

    Started out as a good company but since management change in 2012, very cutthroat and unprofessional.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loss Mitigation Specialist in Lewisville, TX
    Former Employee - Loss Mitigation Specialist in Lewisville, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It had a good atmosphere and laid back environment back prior to 2012, not meaning being slackers....but meaning it was professional and if you did your job and performed you would not be micro-managed.

    Cons

    Very few good managers/vp. They let the good ones go and do very little training. The good ole boy system is in place......if you are not an butt kisser, then good luck.

    Advice to Management

    Let people grow and shine and quit worrying about if they will take your job. Give merit raises and quit being cheap. Upper manager needs to let a lot of the middle layers go.....they didn't deserve to be there and now just take up space. They need to learn to encourage employees instead of threatening a write up.


  7. Helpful (1)

    Overall good experience.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Claims Specialist in Lewisville, TX
    Former Employee - Senior Claims Specialist in Lewisville, TX
    No opinion of CEO

    I worked at Nationstar Mortgage full-time (More than 3 years)

    Pros

    Great place to work right out of college, to get a basic understanding of corporate politics and working in an office. Different departments will be ran differently, but I receieved consistent raises over my two and a half years there.

    Cons

    A lot of managers will micromanage your time, although this may vary by department. The work begins to get monotonous quickly.


  8. Just a starter...not a place to make your career home!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Resolutions in Lewisville, TX
    Current Employee - Account Resolutions in Lewisville, TX
    Doesn't Recommend
    No opinion of CEO

    I have been working at Nationstar Mortgage full-time (More than a year)

    Pros

    The company culture is pretty open in which upper level management is very approachable. Monthly meetings are held amongst the floor to keep everyone engaged on what is going on within the company and industry.

    Cons

    Advancement within the company was based off of politics. I often saw individuals who were talented, driven, focused, and possessed great leadership skills that were overlooked and others who were friends with management advance before them. Not fair at all.

    Advice to Management

    The pay is substantially low for the amount of work done (Competitors pay their employees much more). The bonus structure changes often and is inconsistent (often low pay and hard to reach).


  9. Managment....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Foreclosure Prevention Specialist in Lewisville, TX
    Former Employee - Foreclosure Prevention Specialist in Lewisville, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Nationstar Mortgage full-time (More than a year)

    Pros

    If you perform then you can easily get promotion. If you do not do good you will not make any money.

    Cons

    Managment is like big brother always watching everything you do.


  10. Helpful (2)

    Churn and burn employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loan Administration Manager in Lewisville, TX
    Former Employee - Loan Administration Manager in Lewisville, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nationstar Mortgage full-time (More than 3 years)

    Pros

    Company promotes from within for leadership opportunites.

    Cons

    I most cases, those promoted are just for seat fillers and can not do the job. Also there is a higher standard of accountability for minorities (blacks) and diciplinary actions are not fair among races.

    Advice to Management

    Create a formalized diciplinary action plan that is clear and concise. Leaving for managers discretion is giving way to much power to lower/middle managers.


  11. Enjoy the People I work with

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Lewisville, TX
    Current Employee - Business Analyst in Lewisville, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Nationstar Mortgage full-time (Less than a year)

    Pros

    Good Training, good people to work with

    Cons

    Management not so easy to work with, not very hands on and not very much encouragement

    Advice to Management

    Employees need to feel valued and that they are important to the needs of the company



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