Nationstar Mortgage

  www.nationstarmtg.com
  www.nationstarmtg.com

Nationstar Mortgage Reviews in Lewisville, TX

Updated October 16, 2014
Updated October 16, 2014
255 Reviews
2.5
255 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Nationstar Mortgage Director & CEO Jay Bray
Jay Bray
104 Ratings

Review Highlights

Pros
  • Company is growing so there is a lot of growth (in 7 reviews)

  • Great work life balance if working overtime isn't your thing (in 6 reviews)


Cons
  • They have upper management that makes decisions without the facts or analysis of impact (in 28 reviews)

  • Home/work life balance horrible (in 6 reviews)

More Highlights

89 Employee Reviews Back to all reviews

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  1.  

    Good place to start your career in the Mortgage Industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mortgage Professional in Lewisville, TX
    Current Employee - Mortgage Professional in Lewisville, TX

    I have been working at Nationstar Mortgage full-time (more than an year)

    Pros

    The money. You can make some serious cash as a loan officer, so long as your have an extremely high tolerance for BS.

    Cons

    Upper management doesn't seem to have a clue as to what their lower level staff is doing and has to put up with.

    Advice to ManagementAdvice

    Use the carrot to motivate instead of the stick. It yields much better results.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Nothing but office politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Asset Manager in Lewisville, TX
    Current Employee - Asset Manager in Lewisville, TX

    I have been working at Nationstar Mortgage full-time (more than 5 years)

    Pros

    Pretty flexible with your schedule if you're going part time to school, which in my case I am. Only worked long enough so I could get my Accounting degree and start my real career.

    Cons

    Doesn't matter if you perform or not. Only thing that matters is how well you rub elbows with the higher ups. Frustrating but gone to a better place now(KPMG)

    Advice to ManagementAdvice

    Should go without saying but promotions should be based on performance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Young company; many inconsistencies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loan Administration Analyst in Lewisville, TX
    Current Employee - Loan Administration Analyst in Lewisville, TX

    I have been working at Nationstar Mortgage full-time (less than an year)

    Pros

    Talented young individuals; work environment not stressful

    Cons

    Low pay - compared to others
    Traffic - if you don't live in the Lewisville or surrounding cities
    Inexperienced young managers (some)
    End of month - late nights (10PM-12AM) & week-ends

    Advice to ManagementAdvice

    Analyst training - too informal & unorganized
    Clocking in for a salaried position is paradoxical
    Promote more on competence rather than politics
    Promote more rather than hire from outside
    Hire for aptitude and potential rather than experience

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great Experience and never a dull moment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Financial Analyst in Lewisville, TX
    Current Employee - Senior Financial Analyst in Lewisville, TX

    I have been working at Nationstar Mortgage full-time (more than 3 years)

    Pros

    Constantly busy. Never had to look for work, as there was always something to do.

    Cons

    At time immediate management seemed distant and distracted. Of course, it could have just been my perception.

    Advice to ManagementAdvice

    None at this time.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    It's been a roller coaster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loan Counselor in Lewisville, TX
    Current Employee - Loan Counselor in Lewisville, TX

    I have been working at Nationstar Mortgage full-time (more than an year)

    Pros

    If you are doing what you are supposed to do, Nationstar managers will make sure it does not go unnoticed.

    Cons

    The promotions have slowed down. You hear all this stuff going on with the compant and not sure about the security of your job anymore.

    Advice to ManagementAdvice

    May want to get everyone on the same page... there is alot going on department wise and no one seems to get it right.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    It started out great...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Foreclosure Specialist in Lewisville, TX
    Current Employee - Foreclosure Specialist in Lewisville, TX

    I have been working at Nationstar Mortgage full-time (more than an year)

    Pros

    At this point in time I can't think of an pros.

    Cons

    When I started working here over a year ago I was so excited! Within the first six months I saw all these company incentives and awards being given out for great work, we saw so many people moving throughout the company to different positions and the managers were so easy to connect with and ask for help. Then after about six months things began to change. The company told us of one massive layoff but assured our department (Foreclosure) that all was well. Less than two months later almost all of our department is off shored and only a small fraction of us are left doing foreclosure. Then months later we begin to hear of other layoffs throughout the company but only because they leaked to the media - the company still to this day has not said a word about these layoffs even when approached by current employees. Management in my department is no longer approachable,instead they prowl the floor to see what company violations they can see you doing such as being on your phone or away from your desk - these both used to be allowed but all of a sudden were no longer tolerated. Instead of a manager approaching you about the violation or issue as soon as they see it,they scurry back to their desks and type you up a passive aggressive email - this has happened to several co workers as well as myself. You are given no way to defend or even discuss the issue because the managers won't respond to emails. Managers also seen looking at what everyone is doing, slowly walking by conversations to make sure they are work related and if you are up from your desk that you have a break sign up or clocked out for lunch. The running joke in our department is we are in preschool or jail - this place is hell. Also, none of is have any work to do and are constantly trying to find busy work to at least look busy since we can't get up or look at our phones. There are no more company awards or congrats on doing a good job, no one is moving within the company and everyone is looking elsewhere from this sinking ship. Management isn't knowledgable on what they are managing and upper management acts like everyone below them is pond scum. This place is terrible and I would suggest you NEVER work here. Everyone is trying to get out and good morale doesn't even exist here anymore. I had such high hopes for this company and now am so disappointed and disgusted.
    anymore

    Advice to ManagementAdvice

    Train your managers how to interact and handle confrontation. Train them the same way so they are all on the same page. Stop with the micro managing because it kills morale.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Plenty of mobility within the company but don't it expect it to be rewarding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loss Mitigation Manager in Lewisville, TX
    Former Employee - Loss Mitigation Manager in Lewisville, TX

    I worked at Nationstar Mortgage full-time (more than 3 years)

    Pros

    A lot of mobility within the company, opportunities amass with tenure. Generally friendly coworkers. Pay is reasonable and more opportunities than a larger firm.

    Cons

    A lot of growth in a short period of time which at times was hectic. A lot of missteps at times that could have been avoided if management was more aware. Pay may not be as reasonable as larger firms but the trade off is for the advancement and mobility.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    oversight management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Oversight Management in Lewisville, TX
    Current Employee - Oversight Management in Lewisville, TX

    I have been working at Nationstar Mortgage full-time (more than an year)

    Pros

    Learn a broad perspective of how the mortgage business runs. Lots of detailed information on regulations. Good people to work with willing to help

    Cons

    Not much room to grow. Hard to advance to other positions. Often running out of work. work and life balance is fair. compensation is ok out of college

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Nationstar as a company is a solid job/career if the nature of work does not bother you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loan Counselor in Lewisville, TX
    Current Employee - Loan Counselor in Lewisville, TX

    I have been working at Nationstar Mortgage full-time (less than an year)

    Pros

    Salaried job, benefits, potential for bonus each month, comfortable work environment, helpful employees and helpful supervisors. Opportunity to continue and make a career if that is preferred.

    Cons

    When beginning work at Nationstar as a 'loan counselor', your main priority is to collect debt. Meaning multiple harassing phone calls, for most days working in a month, and sometimes to the same people twice. The reasons for people falling behind (Major Illness, divorce, laid-off, etc.) can become incredibly taxing on the conscience for some. You can work incredibly hard, or hardly work at all, and the outcome of any bonus is dependent on external factors (debtors and rest of the department). Mainly nature of the business is negative, and realize that will most likely be for the entirety of early career.

    Advice to ManagementAdvice

    A more effective way of contacting borrowers, allowing a small amount of time to research account in order to have information once in contact with borrowers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    A good place to start out of college but not to stay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Foreclosure Specialist in Lewisville, TX
    Current Employee - Foreclosure Specialist in Lewisville, TX

    I have been working at Nationstar Mortgage full-time (more than an year)

    Pros

    Opportunity to move laterally. Ability to work with a younger working group, allows for the ability make friends outisde of work.

    Cons

    Non-competitive pay. Not flexible on time shifts. Certain departments lack budget for promotions. Company is cost cutting in certain non-performing sections and closing sites to have a better bottom line. Will not always surround yourself with a talented group.

    Advice to ManagementAdvice

    Provide greater recognition for hard work. Be more flexible on minor things. Know how to do the job that you are managing.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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