Nationstar Mortgage

  www.nationstarmtg.com
  www.nationstarmtg.com

Nationstar Mortgage Reviews

Updated December 22, 2014
Updated December 22, 2014
281 Reviews
2.5
281 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Nationstar Mortgage Director & CEO Jay Bray
Jay Bray
116 Ratings

Review Highlights

Pros
  • Company is growing so there is a lot of growth (in 7 reviews)

  • Overall it was a GREAT place to work and I would return if the opportunity presented itself (in 11 reviews)


Cons
  • They have upper management that makes decisions without the facts or analysis of impact (in 29 reviews)

  • Home/work life balance horrible (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Satisfactory work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Writer in Coppell, TX
    Former Employee - Technical Writer in Coppell, TX

    I worked at Nationstar Mortgage full-time (less than an year)

    Pros

    I enjoyed working at Nationstar for several reasons: Opportunities for advancement, great management team, realistic deadlines, competitive pay, competitive benefits, employee appreciation events, etc.

    Cons

    The office was extremely cold! We contacted building management, but the issue seemed to remain the same. During the summer time, I made sure I had a jacket and a blanket at my desk.

    Recommends
    Neutral Outlook
  2.  

    Growing and evolving organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nationstar Mortgage full-time (more than an year)

    Pros

    Nationstar has been evolving in its structure and services in the 2+ years I've worked there. There is a tremendous opportunity to contribute to the organization. The company is committed to providing exceptional service through exceptional people. I can feel that in the people I work with every day.

    Cons

    JFK said "change is the law of life." That is how we live at Nationstar. For people are more resistant to a rapidly changing environment, this is not the ideal fit. .

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Recruiting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Recruiter
    Former Employee - Corporate Recruiter

    I worked at Nationstar Mortgage

    Pros

    company seemed to have a commitment for growth

    Cons

    sometimes seemed it's only about the bottom line

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Resolution Manager
    Current Employee - Account Resolution Manager

    I have been working at Nationstar Mortgage full-time (more than 10 years)

    Pros

    Top level training is provided to new hires and CE employees.

    Cons

    If you don't like working in a call center, this isn't the job for you.

    Advice to ManagementAdvice

    The motto "do more with less" may give the wrong impression when it comes to growth and earning potential.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Some departments are secure....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bankruptcy Specialist in Irving, TX
    Current Employee - Bankruptcy Specialist in Irving, TX

    I have been working at Nationstar Mortgage full-time (more than an year)

    Pros

    Worked for a job secure department.

    Cons

    Pay isn't the highest, but it is a mortgage company.

    Will lie about chances for advancement and hire people that have "experience" when in reality they do not.

    Very unorganized.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    It was a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loan Counselor in Lewisville, TX
    Current Employee - Loan Counselor in Lewisville, TX

    I have been working at Nationstar Mortgage full-time (more than an year)

    Pros

    The people are great to work with, everyone is really friendly, its a almost impossible to get fired

    Cons

    Management is afraid to make positive changes, they rarely actually help the borrower.
    NObody is ever on the same page either

    Advice to ManagementAdvice

    ITS not about seniority its about who knows what

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Watch Out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nationstar Mortgage

    Pros

    Incentives (if available for your position)

    Cons

    No loyalty to employees.

    Advice to ManagementAdvice

    Good Luck

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Started out as a good company but since management change in 2012, very cutthroat and unprofessional.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loss Mitigation Specialist in Lewisville, TX
    Former Employee - Loss Mitigation Specialist in Lewisville, TX

    I worked at Nationstar Mortgage

    Pros

    It had a good atmosphere and laid back environment back prior to 2012, not meaning being slackers....but meaning it was professional and if you did your job and performed you would not be micro-managed.

    Cons

    Very few good managers/vp. They let the good ones go and do very little training. The good ole boy system is in place......if you are not an butt kisser, then good luck.

    Advice to ManagementAdvice

    Let people grow and shine and quit worrying about if they will take your job. Give merit raises and quit being cheap. Upper manager needs to let a lot of the middle layers go.....they didn't deserve to be there and now just take up space. They need to learn to encourage employees instead of threatening a write up.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Decent company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nationstar Mortgage full-time (more than 3 years)

    Pros

    Pay scale is very competitive, some departments are very easy to work with. Lots of expansion and new opportunities in many different business units.

    Cons

    Lack of upward movement in some departments, health insurance is going up every year, merit increases can be low. Some departments are silo'd and do not work with others.

    Advice to ManagementAdvice

    NA

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Decent pay and room for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Litigation Specialist in Indianapolis, IN
    Former Employee - Litigation Specialist in Indianapolis, IN

    I worked at Nationstar Mortgage full-time (more than an year)

    Pros

    I enjoyed the overall atmosphere and opportunity to move into different positions.

    Cons

    Our entire office shut down after outsourcing work to India.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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