Nationstar Mortgage Reviews

Updated April 26, 2015
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Employee Reviews

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  1. Helpful (1)

    Nsm job review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dedicated Loan Specialist in Chandler, AZ
    Former Employee - Dedicated Loan Specialist in Chandler, AZ

    I worked at Nationstar Mortgage

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They have direct deposit. Nothing spectacular about working here. It is a mundane job that eventually gets to you mentally. Some are capable of doing the same task over and over. If you are that person than this is the job for you.

    Cons

    Monotonous job. You are leashed to your desk. Customers mistreat you. Horrible hours always changing their schedule. In less than 2 years they have closed three call centers nationally, and they reduced the chandler office by 25 percent. Promotions within company don't get raises. You have the ability to bonus but most do not. Maybe top 5 in each department.

    Advice to Management

    Make it less monotonous some how. Hard to do I understand, I mean you have a business to run. Major change never is easy. That is only if you care about high turnover and morale.

  2. Great Pay-Mgt Sucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loan Counselor in Lewisville, TX
    Former Employee - Loan Counselor in Lewisville, TX

    I worked at Nationstar Mortgage

    Neutral Outlook
    Neutral Outlook

    Pros

    Pay and benefits were really good especially being a recent college grad! Lots of company activities to get you involved with company..work load can sometimes be unrealistic...after a year u can move around to a diff dept if qualify

    Cons

    Micro Mgt...reprimanded for simple things...favortism at its best esp in collections...changes after changes...

    Advice to Management

    Listen more talk less

  3. Stepping stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nationstar Mortgage full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    steady paycheck , good benefits, some flexibility

    Cons

    no upward mobility, high stress for amount of pay, extreme high turnover

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  5. Helpful (1)

    Loan Admin Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Irving, TX
    Current Employee - Anonymous Employee in Irving, TX

    I have been working at Nationstar Mortgage full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    -Good benefits
    -Depends on the department you work for it can be good. A lot are micromanaged because of the nature of the market.
    -Managers are lenient with your schedule if you have an emergency to go pick up your kids or school
    - Career opportunities

    Cons

    - Lower management and a few VP's without college education. They are the worse! I dont know how they became VP's. They curse in meetings with their team. They lose their cool very easily. No control whatsoever.
    -Depending on the managers you work for. They can hold you back by not teaching you everything you need to learn to perform your job. Some managers don't care about their employees career advancement. It's only about "what can you do for me so I look good with my boss"
    -They promote senority. Promoting people who has been on the team longest does not mean that person knows the most or work the hardest. By doing so you push the good people away and that's how you become incompetence. If your whole team looks for new jobs about the same time as each other, it has to be bad management. It's hard to work for a manager that lie to you to get you to stay.

    Advice to Management

    Management is a leadership position. Act like one. A leader does not play favorites. Leaders are fair and does not lose their cool when issues occur. Leaders don't curse in meetings. Leaders dont call their own employees out in front of other people. There's a big difference between working for a manager who went to college and working for one without a degree. The more educated manager treats you like a human being.

  6. Good company, ok benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Foreclosure Specialist in Lewisville, TX
    Current Employee - Foreclosure Specialist in Lewisville, TX

    I have been working at Nationstar Mortgage

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Solid company, constant growth, job security in certain departments as long as you are a performer.

    Cons

    Career advancement is limited and is highly based on who you know. Benefits are ok and very expensive.

    Advice to Management

    Provide better opportunities to those who deserve it and would be most effective in those positions. Seek a better medical insurance to be at a lower premium like other companies. Provide bonuses, profit sharing or better merit raises to show more appreciation to employees.

  7. Loan Officer

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nationstar Mortgage

    Pros

    Room for advancement to management

    Cons

    Not much work/life balance in the workplace

  8. Mediocre company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loan Processor in Lewisville, TX
    Former Employee - Loan Processor in Lewisville, TX

    I worked at Nationstar Mortgage full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    I was a processor, company culture is pretty laid back, my manager was ok. You get a day off over pretty much all public and federal holidays....even MLK.

    Cons

    A lot of the work can be very monotonous and boring, the pay is very mediocre with an equally mediocre bonus structure.

    Advice to Management

    A lot of the work can be very monotonous and boring, the pay is very mediocre with an equally mediocre bonus structure..

  9. Pays the bill.

    Former Employee - Loan Officer
    Former Employee - Loan Officer

    I worked at Nationstar Mortgage full-time (More than a year)

    Pros

    Huge portfolio of own loans. Opportunities to find business with in own portfolio. Different locations to work at throughout United States. Pays the bill.

    Cons

    Does not care about clients or employees. Bad reputation online. Very hard to call customer service and actually get your issues or concerns resolved. Lazy employees.

    Advice to Management

    Listen to your employees and customers work to resolving the terrible reputation the company has developed. Take care of your customers. Take care of your employees. Stop changing comp plan for the worst. Stop micromanaging. Hire competent employees.

  10. I was hired by Nationstar but working with their portfolio company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nationstar Mortgage

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Im still waiting to see....

    Cons

    There is no structure in Finance.

    Advice to Management

    A reorganization is a must in finance department.

  11. Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Irving, TX
    Former Employee - Customer Service Representative in Irving, TX

    I worked at Nationstar Mortgage full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The management really cares about their employees.

    Cons

    Not a convenient location for the call center

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