Nationstar Mortgage

  www.nationstarmtg.com
  www.nationstarmtg.com

Nationstar Mortgage Reviews

Updated December 22, 2014
Updated December 22, 2014
281 Reviews
2.5
281 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Nationstar Mortgage Director & CEO Jay Bray
Jay Bray
116 Ratings

Review Highlights

Pros
  • Company is growing so there is a lot of growth (in 7 reviews)

  • Overall it was a GREAT place to work and I would return if the opportunity presented itself (in 11 reviews)


Cons
  • They have upper management that makes decisions without the facts or analysis of impact (in 29 reviews)

  • Home/work life balance horrible (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Starting Point

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Irving, TX
    Current Employee - Customer Service Representative in Irving, TX

    I have been working at Nationstar Mortgage full-time (more than an year)

    Pros

    Experience, bonuses, and management is awesome

    Cons

    Sometimes the company can be disorganized and that leaves CSRs to fix everything. Bad aqusitions from other mortgage companies makes the job hard

    Advice to ManagementAdvice

    Consider the people that are on the phone before they make decisions.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Overall good experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Claims Specialist in Lewisville, TX
    Former Employee - Senior Claims Specialist in Lewisville, TX

    I worked at Nationstar Mortgage full-time (more than 3 years)

    Pros

    Great place to work right out of college, to get a basic understanding of corporate politics and working in an office. Different departments will be ran differently, but I receieved consistent raises over my two and a half years there.

    Cons

    A lot of managers will micromanage your time, although this may vary by department. The work begins to get monotonous quickly.

    No opinion of CEO
  3.  

    Disasterous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - This Could Have Been A Good Opportunity, But Management Was Deceitful in Littleton, CO
    Former Employee - This Could Have Been A Good Opportunity, But Management Was Deceitful in Littleton, CO

    I worked at Nationstar Mortgage full-time (more than an year)

    Pros

    It was a good opportunity to learn about the mortgage industry. The experience taught me a valuable lesson about how corrupt Corporate America has become.

    Cons

    The company had poor infrastructure, poor information systems, bad recordkeeping, unethical management, and they were completely disorganized and did not even care.

    Advice to ManagementAdvice

    Jay Bray, and the hedge fund that owns the company, needs to invest more money into the company and quit lining their own pockets like many other villains in Corporate America

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Employees not treated well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loan Officer in Irving, TX
    Former Employee - Loan Officer in Irving, TX

    I worked at Nationstar Mortgage full-time (more than an year)

    Pros

    I met some very nice people and made some very good friends.

    Cons

    People were very discouraged by the way management treated people.

    Advice to ManagementAdvice

    Create a culture that encourages people to feel valued.

    Doesn't Recommend
  6.  

    At the beginning it was great, since then it has become worse.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Nationstar Mortgage full-time (more than 3 years)

    Pros

    The company culture is pretty open in which upper level management is very approachable at times. Monthly meetings are held amongst the floor to keep everyone engaged on what is going on within the company and industry, pretty much it.

    Cons

    Advancement within the company was based off of politics. I often saw individuals who were talented, driven, focused, and possessed great leadership skills that were overlooked and others who were friends with management advanced before them. Not fair at all because the favorites move up quickly leaving those who were much more qualified behind. So many changes there is no consistency, and the benefits keep increasing each year, which is bad.

    Advice to ManagementAdvice

    The pay is substantially low for the amount of work load that is done on a daily basis (Competitors pay their employees much more). Employees need to feel valued and that they are important to the needs of the company. Needs better leadership. The pay is substantially low for the amount of work done (Competitors pay their employees much more). Employees need to feel valued and that they are important to the needs of the company. Needs better leadership. Management is too focused on metrics/numbers and overlook quality at times.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Just a starter...not a place to make your career home!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Resolutions in Lewisville, TX
    Current Employee - Account Resolutions in Lewisville, TX

    I have been working at Nationstar Mortgage full-time (more than an year)

    Pros

    The company culture is pretty open in which upper level management is very approachable. Monthly meetings are held amongst the floor to keep everyone engaged on what is going on within the company and industry.

    Cons

    Advancement within the company was based off of politics. I often saw individuals who were talented, driven, focused, and possessed great leadership skills that were overlooked and others who were friends with management advance before them. Not fair at all.

    Advice to ManagementAdvice

    The pay is substantially low for the amount of work done (Competitors pay their employees much more). The bonus structure changes often and is inconsistent (often low pay and hard to reach).

    Doesn't Recommend
    No opinion of CEO
  8.  

    .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nationstar Mortgage full-time (more than 3 years)

    Pros

    none none none none none

    Cons

    Favorites move up quickly

    Doesn't Recommend
    No opinion of CEO
  9.  

    Churn and burn employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loan Administration Manager in Lewisville, TX
    Former Employee - Loan Administration Manager in Lewisville, TX

    I worked at Nationstar Mortgage full-time (more than 3 years)

    Pros

    Company promotes from within for leadership opportunites.

    Cons

    I most cases, those promoted are just for seat fillers and can not do the job. Also there is a higher standard of accountability for minorities (blacks) and diciplinary actions are not fair among races.

    Advice to ManagementAdvice

    Create a formalized diciplinary action plan that is clear and concise. Leaving for managers discretion is giving way to much power to lower/middle managers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Great co-workers, below average management, low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Resolutions in Lewisville, TX
    Former Employee - Account Resolutions in Lewisville, TX

    I worked at Nationstar Mortgage full-time (more than an year)

    Pros

    Great co-workers, this is a good place for 20 somethings. Maybe you relocate for a job with Nationstar you can make friends quickly. Due to the age Nationstar has a very laid back kind of job culture. It is a good first job right out of college.

    Cons

    They like to sell high job security in an industry where that is not the norm and do not really follow through on that they were making a lot of layoffs around the time I left the company. When employees approached management about the layoffs all they had to say was "do not worry about what you cant control". By selling the high job security they pay lower then the average pay in the industry. The worst part of the company was the management the lack of communication laughable. They like to push collections to go the extra mile for the customers but then if you arent meeting certain standards performance wise you will lose your job these two things contrast.

    Advice to ManagementAdvice

    Each level of management needs to be on the same page this was not the case in my time with the company. It is understandable to have collection goals but employees shouldnt be terminated for going the extra mile for customers which at times can effect collection performance. COMMUNICATE WITH YOUR EMPLOYEES.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Managment....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Foreclosure Prevention Specialist in Lewisville, TX
    Former Employee - Foreclosure Prevention Specialist in Lewisville, TX

    I worked at Nationstar Mortgage full-time (more than an year)

    Pros

    If you perform then you can easily get promotion. If you do not do good you will not make any money.

    Cons

    Managment is like big brother always watching everything you do.

    Recommends
    Neutral Outlook
    Approves of CEO

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