Nationstar Mortgage Reviews

Updated April 1, 2015
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Employee Reviews

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  1. Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loan Counselor in Lewisville, TX
    Former Employee - Loan Counselor in Lewisville, TX

    I worked at Nationstar Mortgage full-time (less than a year)

    Pros

    Teamwork, Helpful Managers, Great Co-workers, Friendly Environment, with lots of potential to grow if you put in the work.

    Cons

    Compensation doesn't change even if you get moved to a hire level. I was told before leaving that I would be refunded my unused vacation hours, but never got compensation for it. Not sure if it was due to miscommunication or if the policy just wasn't clear?

    Advice to ManagementAdvice

    Incentivize your teams for maximum output.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. Bankruptcy Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bankruptcy Specialist in Lewisville, TX
    Former Employee - Bankruptcy Specialist in Lewisville, TX

    I worked at Nationstar Mortgage full-time (more than a year)

    Pros

    Not hard, easy to learn, regular hours, solid management.

    Cons

    Many co-workers were lazy and unmotivated. The company also failed to provide bonuses and motivation to exceed the expected work load for the period.

    Advice to ManagementAdvice

    Incentives and rewarding those that exceed and work hard are an absolute must both for the employees as well as the well-being of the company.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. Offshore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nationstar Mortgage (more than a year)

    Pros

    Good benefits, Fair pay, good working conditions

    Cons

    Moving all jobs off shore for higher profits.

    Advice to ManagementAdvice

    Greed will kill you! American workers pay your salaries not foreign workers

    Doesn't Recommend
    Negative Outlook
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  5. Great first job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nationstar Mortgage full-time (more than a year)

    Pros

    Entry level work, good first job experience.

    Cons

    Not the best management, morale is low.

    Advice to ManagementAdvice

    Help out your reps more.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. Treasury

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Treasury in Lewisville, TX
    Current Employee - Treasury in Lewisville, TX

    I have been working at Nationstar Mortgage

    Pros

    Growing company that provides a lot of variety in work. New challenges everyday. Promotional opportunities are available for some

    Cons

    Week executive management. Prioritize, direction, and focus change frequently.

    Advice to ManagementAdvice

    Communications needs to be improved. There is little information given to the staff that is not filtered and cleansed. Most people have been in the workforce long enough to understand that not all news is going to be good news. But no news leads to rumors and poor morale

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7. Good Company, Decent pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nationstar Mortgage full-time (more than a year)

    Pros

    Coworkers are amazing. Management is good at providing new information. Training is 2 weeks and then a week of side by sides before you start taking your own calls. Nationstar starts out at $15-$20 depending on experience. I've worked here for over a year and I keep reading that their is no room for growth which I do not see. If you perform and act like an adult you will move up. If you have attendance issues or fail to do your job obviously their will be no movement. I've read a lot of reviews saying that they alter timecards. First, that is illegal, second why would you not report that?

    Cons

    Need more communication between offices. The offshore office is a joke and we should get rid of it. No point in having them especially since almost all calls get transferred back onshore anyway.

    Advice to ManagementAdvice

    Get ride of offshore, hire more onshore reps and business will grow.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 2 people found this helpful

    Reporting Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Houston, TX
    Current Employee - Business Analyst in Houston, TX

    I have been working at Nationstar Mortgage full-time (more than a year)

    Pros

    There are always challenges to overcome that keep every day interesting. You don't get bored here as there is so much work to be done.

    Cons

    The focus seems to change too frequently to effectively deliver solutions to requests. Essentially, by the time work on a solution has started, direction is given which halts work on the first solution to start on a second

    Advice to ManagementAdvice

    The constant drumbeat to lower headcount is causing a loss of institutional knowledge and an increase in operational risk.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. Horrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT PM I I I/BA III in Irving, TX
    Former Employee - IT PM I I I/BA III in Irving, TX

    I worked at Nationstar Mortgage full-time (more than a year)

    Pros

    There are no pros for working here.

    Cons

    Managers are clueless, hired to their highest level of incompetence.

    Advice to ManagementAdvice

    Hot how to treat employees as ppl

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. Still Salty about being laid off

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nationstar Mortgage

    Pros

    Made good money through bonuses

    Cons

    Company is mismanaged and not very transparent.

    Advice to ManagementAdvice

    Stop having so many meetings.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nationstar Mortgage

    Pros

    The company believes in promoting internally. Work / life balance is fair. Hours are flexible. Several business channels within the company allow for new work opportunities and career growth.

    Cons

    Fast-paced environment. Senior leadership changes frequently. Company culture is still evolving

    Recommends
    Positive Outlook
    Approves of CEO

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