Nationstar Mortgage Reviews

Updated September 2, 2015
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416 Employee Reviews

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  1. Helpful (2)

    Love this Company!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Risk Oversight in Irving, TX
    Current Employee - Credit Risk Oversight in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nationstar Mortgage full-time (More than 5 years)

    Pros

    Continued growth of the company, and demonstrated desire by Executive Management to be on the cutting edge of the new mortgage era. Ideas abound and are acted upon. Employee input it encouraged and rewarded. After 5 years here, I know I am home. The grass is not greener on the other side.

    Cons

    The only reason I didn't give 5 stars is that we have work to do, and are not perfect. The intent is there and the direction is strong. Upper Management is shifting with the changes, new opportunities for some and exits by some. Ready to have a full Executive Team with Upper Management fully in place.

    Advice to Management

    Acknowledgement that there is far more to the staffing than those in Servicing. The Nationstar Connect lends itself to Servicing Staff. Rewards tend to be geared to Servicing Staff. When we receive e-mails about the news on Connection, it isn't always read because it often doesn't pertain to us at all.


  2. Lack of transparency!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Coppell, TX
    Current Employee - Anonymous Employee in Coppell, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Nationstar Mortgage full-time (More than 3 years)

    Pros

    Good pay (comes with a risk), nice location, average benifits and a number of good employee activities. Occasionally conduct round table dissusions with senior leadership.

    Cons

    Quarterly layoffs, lack of culture and the sense of entitlement runs rapidly throughout the entire organizations. Most importantly the lack of open communication when the company is in the media for allegedly false and misleading statements

    Advice to Management

    Management is heavily focused on their compensation as opposed to the longevity of the organization.


  3. Good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Nationstar Mortgage full-time

    Pros

    Growth from within, opportunity to move around and learn, friendly staff, friendly executives, a lot of change

    Cons

    Business does not seem as loyal to employees as it did in the past, more with less mentality


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  5. Executive Managment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Vice President in Lewisville, TX
    Former Employee - Assistant Vice President in Lewisville, TX
    Recommends
    Negative Outlook

    I worked at Nationstar Mortgage full-time (More than 8 years)

    Pros

    good pay if you come from outside. Fairly easy to get promoted

    Cons

    Good old boy system. Managment does not support work/ home life balance


  6. It was okay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Nationstar Mortgage full-time

    Pros

    Simple job, great coworkers. This was a great job to have fresh out of college. There were other positions available but I went with loan counselor/collections.

    Cons

    Calling people for money was not my favorite thing to do but it earned a paycheck so it was okay. Some cut-throat activity and not much room for advancement.

    Advice to Management

    Increase the pay, be more lenient about punctuality, don't hire 100 people so you can fire 95 later


  7. Great place to work and learn in the IT field.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Storage Engineer in Coppell, TX
    Current Employee - Lead Storage Engineer in Coppell, TX
    Recommends
    Positive Outlook

    I have been working at Nationstar Mortgage full-time (Less than a year)

    Pros

    Nothing is stale. Fast pace. Great teams. Innovative Design. Advancements in the technology realm are ongoing. Great management. Casual dress code. Nice, professional work environments. Company functions. Employee acknowledgement and rewards. Stable business.

    Cons

    The only Con I can think of is the occassional bad traffic.

    Advice to Management

    Keep doing what you are doing. This is a great place where you are given the opportunity to grow in your field if you want it. It is one of the better companies I have had the pleasure to work for.


  8. You're in good company...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Lewisville, TX
    Current Employee - Vice President in Lewisville, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nationstar Mortgage full-time (More than 10 years)

    Pros

    Heavy Customer Focus Career Growth & Development Opportunity for Advancement Strong Leadership Team Strong Core Values & Work Ethic Heavy Focus on Compliance and "Doing the Right Thing" XOME Publicly traded

    Cons

    Multiple Locations - Challenging Commute for Meetings IT Infrastructure - System Limitations; IT Support Challenges

    Advice to Management

    Continue focus on compliance, employees, and improving the customer experience.


  9. Potential but significant challenges

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Southlake, TX
    Former Employee - Anonymous Employee in Southlake, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Nationstar Mortgage full-time (More than a year)

    Pros

    Above market compensation for senior leadership.

    Cons

    Fragmented leadership. Strategy and execution is reactive v. proactive.

    Nationstar Mortgage Response

    Aug 13, 2015 – EVP, Chief Human Resource Officer

    The excutive team is working on alignment imperatives and driving a consistent strategy around the organization, our people and taking care of our customers. We are excited about communicating and ... More


  10. Nationstar

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    There are some great people, a little flexibility as to work schedule, decent 401k match, fun activities for staff, some areas have opportunity for advancement

    Cons

    Lack of accountability (especially at the management level), outdated applications (IBM Notes), some staff / management are not very professional, communication / information sharing issues

    Advice to Management

    Hold yourselves as accountable as you do your staff


  11. Servicing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service
    Current Employee - Service
    Doesn't Recommend
    Neutral Outlook

    I have been working at Nationstar Mortgage full-time

    Pros

    Co-Workers and first level leadership

    Cons

    capacity, communication, cost per loan focus, LSAMS servicing systerm, and IBM Lotus Notes

    Advice to Management

    newer and industry standard tools will improve morale and performance levels.



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