Nationstar Mortgage

  www.nationstarmtg.com
  www.nationstarmtg.com

Nationstar Mortgage Reviews

Updated October 16, 2014
Updated October 16, 2014
255 Reviews
2.5
255 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Nationstar Mortgage Director & CEO Jay Bray
Jay Bray
104 Ratings

Review Highlights

Pros
  • Company is growing so there is a lot of growth (in 7 reviews)

  • Great work life balance if working overtime isn't your thing (in 6 reviews)


Cons
  • They have upper management that makes decisions without the facts or analysis of impact (in 28 reviews)

  • Home/work life balance horrible (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Contract Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Contract Employee in Lewisville, TX
    Former Employee - Contract Employee in Lewisville, TX

    I worked at Nationstar Mortgage as a contractor (less than an year)

    Pros

    Easy to access suburban location.

    Cons

    Layers of bureaucracy. The work space is the size of a football field and very impersonal. Security is oppressive.

    Advice to ManagementAdvice

    Company is in a state of transition following many mortgage and servicing contract acquisitions. This appears to be impacting operations.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Nationstar Mortgage- Irvine, CA office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager/Loan Processor in Irvine, CA
    Former Employee - Account Manager/Loan Processor in Irvine, CA

    I worked at Nationstar Mortgage full-time (less than an year)

    Pros

    Awesome working environment, fun, free breakfast and lunch sometimes

    Cons

    Job security is largely based on the volatility of the market.

    Advice to ManagementAdvice

    Optional advancement training courses

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    A blessing when I needed it but needs improvement to be the type of place someone would want to stay for several years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Lewisville, TX
    Current Employee - Anonymous Employee in Lewisville, TX

    I have been working at Nationstar Mortgage full-time (more than an year)

    Pros

    Schedule is highly flexible, typically able to work overtime if needed, management wants company growth.

    Cons

    Most everyone is apathetic. They allow errors to slip by as long as it won't come back to them, try to do the least amount of work possible, etc. Management keeps trying to force more work into less people. No one cares about the big picture or about continuing education/self development.

    Advice to ManagementAdvice

    Need to have either the right people employed or find a way to inspire and motivate them. Pay your people appropriately, the majority of people here are under paid and under appreciated.

    Neutral Outlook
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  5.  

    A developer's silo'd life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in Irving, TX
    Current Employee - Software Developer in Irving, TX

    I have been working at Nationstar Mortgage full-time (more than 3 years)

    Pros

    The work is steady and not too heavy most of the time. The benefits are decent. The location isn't bad.

    Cons

    Things run on a need to know to basis with no one really doing a great job of figuring out what you need to know. Cross team communication is minimal. When problems arise, there's a tendency to blame another team. There is little consideration that you have a life outside of work. Things will be asked of you at all times of day or night with little notice given. I mainly hear about changes being made through the grapevine rather than official channels. My manager rarely shares anything with me. The corporate firewall blocks about 50% of the websites I need in order to do my job efficiently.

    Advice to ManagementAdvice

    Encourage middle managers to communicate and to not withhold information.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Processor, Jr underwriter and pre closer.

    Former Employee - Anonymous in Irving, TX
    Former Employee - Anonymous in Irving, TX

    I worked at Nationstar Mortgage full-time (more than 3 years)

    Pros

    I and many others loved this company. We WERE family.

    Cons

    New management was very threatening. They removed all positive flow from the floor. Management was not supportive and no communication. Literally broke my heart this company changed and went down hill. I cried when i finally had to make the decision to quit. Sad to say that management from team lead all the way to SVP do not care about their customers or employees.

    Advice to ManagementAdvice

    Quit taking great joy when people are laid off. The floor watching 3 female managers and the last floor VP laughing and joking around right after 20 of our family members were laid off was very unprofessional. Ruling by fear is unproductive. Don't come off vacation hollering to your team with joy asking who else was laid off, you never know who can hear you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Bring Your Sadness Home With You

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nationstar Mortgage full-time (more than an year)

    Pros

    No experience (at all) required and benefits start fast.

    Cons

    Upper management refuses to acknowledge that you are a human. Your department can be eliminated on a whim. Company eager to cut costs while neglecting to think about any consequences. All employees are seen as place-holders until cheaper, computer-illiterate replacements are found (or until your work is off-shored). Very high turnover. Zero incentives, zero perks. Too much money is wasted on Jason's Deli for useless upper management meetings.

    Advice to ManagementAdvice

    Try not to smile the next time you're laying off a department. It makes us think you're heartless.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Lies, lies, lies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loan Officer in Austin, TX
    Former Employee - Loan Officer in Austin, TX

    I worked at Nationstar Mortgage full-time (more than an year)

    Pros

    Nothing, there was literally nothing good to say

    Cons

    Everything. The company is so crooked at one point Freddie Mac refused to buy their loans.

    Advice to ManagementAdvice

    Tell the truth for a change

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Company did as most, used employee from company which was "Great to one that is nuts".

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bankruptcy Foreclosure Prevention Specialist in Indianapolis, IN
    Current Employee - Bankruptcy Foreclosure Prevention Specialist in Indianapolis, IN

    I have been working at Nationstar Mortgage full-time (more than an year)

    Pros

    Can't give any pros...it was a job until they use you up!

    Cons

    Need to work on process and timeframe of modification.

    Advice to ManagementAdvice

    Lean your business, and allow your employee to have Some input.

    Doesn't Recommend
  10.  

    Good entry level position with growth potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Foreclosure Prevention Specialist in North Indianapolis, IN
    Former Employee - Foreclosure Prevention Specialist in North Indianapolis, IN

    I worked at Nationstar Mortgage full-time (more than 3 years)

    Pros

    The relationships built with coworkers are great! Most are easy to get a long with and team oriented. The overall experience is fast paced, not boring and sometimes fun. The pay is reasonable.

    Cons

    Manage is extremely focused on quantity versus quality. Doesn't seem to be any interest in fixing the systems that compliment mortgage servicing on a large scale, very little opportunities for advancement unless you were in the "click".

    Advice to ManagementAdvice

    Being one of the largest mortgage servicing companies in the USA, management should be more open to new ideas that would make servicing on such a larges scale more effective and practice continuity amongst the service centers across the US.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    review appraiser

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Appraisal in Irving, TX
    Current Employee - Appraisal in Irving, TX

    I have been working at Nationstar Mortgage full-time (more than an year)

    Pros

    salary, benefits, growth, management, vacation

    Cons

    layoffs, office culture, some upper management stuffy, too many, empty desks

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    No opinion of CEO

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