Nationwide Building Society Reviews

Updated July 25, 2015
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3.3
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Recommend to a friend
Approve of CEO
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Graham Beale
37 Ratings

Pros
  • Great people employed, really good team (in 5 reviews)

  • Career development, worklife balance, the company is all about people, they reward the staff very well (in 3 reviews)

Cons
  • low salaries, no training opportunity and old-fashion way of working (in 4 reviews)

  • Lots of people in roles they are totally unqualified to perform in (including senior management) but have the mis-guided confidence of experts (in 3 reviews)

More Pros and Cons

76 Employee Reviews

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  1. Nationwide on your side

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nationwide Building Society full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Nationwide is really good at helping to support its employees, through out training and On to their teams. The level of encouragemeant this superb

    Cons

    I can't really think of any. I still wake up and look forward to my day of talking to a wide range of different people.


  2. Overall good experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Consultant in Swindon, Wiltshire, South West England, England (UK)
    Current Employee - Customer Service Consultant in Swindon, Wiltshire, South West England, England (UK)

    I have been working at Nationwide Building Society full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    customer service training, values, development support

    Cons

    development support dependent on manager, money saving focus, it's difficult to change from temp to perm role

    Advice to Management

    N/A


  3. Helpful (4)

    Disgusting management and sales pressure

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nationwide Building Society full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The customers believe the image of an ethical financial organisation. It's lies. They employ phone salesman and high pressure tactics in order to increase sales of products.

    Cons

    - Pathetic pay/compensation for the pressure and workload expected. - Poor inexperienced management. - Only promote yes men and people whose face fits. - Do not accept feedback. If negative or constructive feedback given you will be labelled as a trouble maker. - Will bully you to get you to resign rather than sack you. I had a manager admit this to me about 2-3 members of staff that had worked in a branch for 20 to 25 years each. - Culture of targets and sales while playing lip services to being customer focused. This is highly hypocritical and completely fake. - They will miss sell and like any other bank. Furthermore I witnessed cover ups and excuses made for miss selling at all levels.

    Advice to Management

    Stop the nepotism. Stop treating all staff like children who must've told. Learn that if a staff member asks questions to listen and answer. Merely do as I say because I'm the manager will lead to further questioning.


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  5. Helpful (1)

    Excellent Environment - But with Issues

    Current Employee - Architect in Swindon, Wiltshire, South West England, England (UK)
    Current Employee - Architect in Swindon, Wiltshire, South West England, England (UK)

    I have been working at Nationwide Building Society full-time

    Approves of CEO
    Approves of CEO

    Pros

    Nationwide is a good exemplar of where banking should be going in the future. A solid retail bank that is connected to its customers and works to try to do what is right for them. Compared to other high street retail banks, it is doing the right thing. It has a good people culture. With it's PRIDE values, it really does care about its employees and also cares about its impact in the community. People are passionate about doing well for the Society and its members. It is a good place to achieve work life balance.

    Cons

    It is a very hierarchal organisation and compared to other places in industry, you will have to work 4-5 times as hard to have an impact if you are not anointed in the right role and grade. It wants to change but it can be hard for people in the organisation to take criticism. In particular to the architecture division, it has some of the lowest engagement and enablement scores within the society. There has been lots of change lately, with new leadership and an influx of senior architects. However, instead of embracing PRIDE values, there is extensive infighting and backstabbing in this area. This is impacting the morale of the division and impacting the brand.

    Advice to Management

    Sort out the infighting and lead your "Gang of 6". There is too much to get on with without the power games from recent hires


  6. Helpful (5)

    bullying and nepotism

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banking Manager
    Former Employee - Personal Banking Manager

    I worked at Nationwide Building Society

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Can't think of any at the moment, uniform I suppose.

    Cons

    Whilst at nationwide as a pbm and manager I was subjected to bullying and a culture of "if your face fits" secondments are not advertised but just given to people who are in favour with higher management. Their internal recruitment process is flawed at best, having been told within the 1st minute of one internal job interview that I was "lucky to be there as my name wasn't on the list" I have known of jobs being advertised for 1 hour as the successful candidate has already been decided. Way too much pressure to meet customer outcomes ie targets in another name and the salary is a disgrace for the pressure.


  7. Helpful (7)

    A conservative organisation tainted by toxic politics and parochial dogma

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nationwide Building Society full-time

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Salaries are generally high considering the location. Nationwide is one of the few places left where you can still have a job for life assuming you know how to play ‘the game’. The canteen and coffee shop is quite excellent.

    Cons

    Generally speaking there is little appetite for self-critique meaning almost all internal activity is contrived as good news. Flagging concerns or challenging ideas will often mark you as a trouble maker. Do it more than once and you risk becoming ostracised by those around you. Inexperienced and vulnerable managers consistently referring to advice from ‘experts’. The organisation is stunted by a paternal management style which considers employees as children and positions those with power as the unquestionable authority on their efforts. There are a small number of seemingly untouchable senior managers who are systematically moved around the organisation matter how many calamities they instigate. Outsourced development organisations covet ultimate power on most digital products. They encouraging existing solutions which they can replicate easily, pricing out new solutions which involve even small amounts of risk or specialist skill. Employees are in constant fear of their jobs, resulting in: - A presenteeism culture whereby employees continually project a pretence of 'being busy' often without clear deliverables or significant value to the business. - Fickle often contrary views in order to follow a managers position or a new political allegiance. - Divisive gossip within seasoned circles. HR are powerless and yet entirely aware how dysfunctional the organisation is.

    Advice to Management

    End ‘The Game’.


  8. Strategy consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Strategy Development in Swindon, Wiltshire, South West England, England (UK)
    Current Employee - Strategy Development in Swindon, Wiltshire, South West England, England (UK)

    I have been working at Nationwide Building Society full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good work life balance, great culture and rewarding to work for members as opposed to shareholders. Plenty of opportunity to move between roles internally.

    Cons

    Local jobs market outside of nationwide can be small. Like any large organisation can be bureaucratic and slow to change. Pay less than that at comparable banks

    Advice to Management

    Encourage more dynamism, enterprise and free-thinking


  9. Finance Workatream Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nationwide Building Society part-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Nationwide look after their employees and invest in their development. Depending on dept and role it can be very flexible.

    Cons

    As it is such a big company - it can be hard for performance management processes to be fully followed.


  10. Very tolerant management structure and positions can be very well paid.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Consultant in Swindon, Wiltshire, South West England, England (UK)
    Current Employee - IT Consultant in Swindon, Wiltshire, South West England, England (UK)

    I have been working at Nationwide Building Society full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Reasonable pay scales for the finaincail industry, within the IT departments. Moderatly good staff benefits, including medical cover and insurance depending upon job grade and length of service.

    Cons

    Culture is changing as more IT functions are being outsourced to 3rd parties. People management is becoming overly bureacratic with few techniccal pogression paths. A lack of training budget unless sponsored by a project.

    Advice to Management

    Take a look at the latest incentive schemes being generated in other companies. Nationiwde is typically 5 years behind and likely to be in a very poor position if they decide to bring service back inhouse.


  11. Great Place to Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Delivery Manager in Swindon, Wiltshire, South West England, England (UK)
    Current Employee - Project Delivery Manager in Swindon, Wiltshire, South West England, England (UK)

    I have been working at Nationwide Building Society

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have worked at Nationwide for 1 year, in this time i have found Nationwide to be helpful and supportive, it’s a nice atmosphere to work in with a number of great benefits, flexible working being just one, the ability to work from home in my job role is becoming more acceptable. The work they do in the community is a credit to Nationwide giving each employee 2 days a year to volunteer within the community. Training is good and if you put the effort in then you get the rewards.

    Cons

    The parking is not great even though more work is being done to rectify this, however getting in really early helps secure a good spot, leaving the site is again a bit slow with traffic around the one way internal Nationwide site very slow, some of this is due to a crossing point, that should really be raised above the road, with every other car having to stop to let people cross.

    Advice to Management

    Keep doing what you are doing as its working and working well



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