Nationwide Building Society Reviews

Updated August 26, 2015
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3.0
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Graham Beale
40 Ratings

Pros
  • Great people employed, really good team (in 5 reviews)

  • Career development, worklife balance, the company is all about people, they reward the staff very well (in 3 reviews)

Cons
  • low salaries, no training opportunity and old-fashion way of working (in 4 reviews)

  • Lots of people in roles they are totally unqualified to perform in (including senior management) but have the mis-guided confidence of experts (in 3 reviews)

More Pros and Cons

85 Employee Reviews

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  1. Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Change Analyst
    Current Employee - Change Analyst
    Recommends
    Positive Outlook

    Pros

    support development good work life balance opportunities to move within the company

    Cons

    Salary relatively below market Slow career progression


  2. Nationwide Employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Risk Analyst (Lead) in Swindon, Wiltshire, South West England, England (UK)
    Current Employee - Risk Analyst (Lead) in Swindon, Wiltshire, South West England, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nationwide Building Society (More than a year)

    Pros

    Pay as good and opportunities are there.

    Cons

    Poor location in swindon. Slow to respond to change.

    Advice to Management

    Move location.


  3. Helpful (1)

    Lack of freedom

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Representative
    Current Employee - Customer Representative
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Nationwide Building Society full-time

    Pros

    It sounds cliche but there's none

    Cons

    Do not work on the tills, lack of freedom to go to toilet or leave on your arranged lunch break. Can't use any creative skills. Your just filling a position because they need numbers

    Advice to Management

    Hire staff when you are understaffed and predict the future rather than waiting and effecting our staff, making them over stressed. Always consider employees opinions and act rather than just listen


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  5. Helpful (1)

    Don't work in new business call centre

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Northampton, England (UK)
    Former Employee - Customer Service Advisor in Northampton, England (UK)
    Neutral Outlook

    I worked at Nationwide Building Society full-time (More than 3 years)

    Pros

    The people who work there are really great and easy to get along with, had some great memories on nights out. Great social side

    Cons

    Some senior management, in particular the lady in charge of new recruits when you first go onto the phones. Have nothing good to write about her, treats people terribly. They're all about treating the customers right but don't care about staff, in particular temps are treated like trash.

    Advice to Management

    Get a new manager who's approachable for new starters on the phones. Treat your employees better


  6. Nationwide on your side

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nationwide Building Society full-time (Less than a year)

    Pros

    Nationwide is really good at helping to support its employees, through out training and On to their teams. The level of encouragemeant this superb

    Cons

    I can't really think of any. I still wake up and look forward to my day of talking to a wide range of different people.


  7. Helpful (2)

    Worst company I have ever worked for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Complaints Handler in Dunfermline, Scotland (UK)
    Former Employee - Complaints Handler in Dunfermline, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    the only good thing about Nationwide is the people I worked with were nice

    Cons

    from the outset there is no proper training provided. I spent 3 weeks playing games then there was no support offered when training was finished. I spent 9 years working for another bank and the lack of policies and procedure astounded me. Quite often I would have a simply question and no one would no the answer or where to find it. People crying was a daily occurrence and the levels of sickness were shocking. Nationwide place no value on their staff and this reflects in the high level of staff turnover. Not only would I not recommend anyone work for Nationwide, after seeing the way they conduct their business I would never recommend anyone bank with them either. The word that I hear most to sum up Nationwide is 'shambles'

    Advice to Management

    place more value in staff, set up proper training, stop allowing management to bully their staff, outline policy and procedures in a clear way like every single other bank does so there are no grey areas and staff and customers being told different information. Call centre managers are also not qualified to help their staff as the don't know how to deal with customers. The entire organisation needs an overhaul


  8. Helpful (1)

    Very Stressful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dysart, Scotland (UK)
    Current Employee - Anonymous Employee in Dysart, Scotland (UK)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Nationwide Building Society full-time (More than 3 years)

    Pros

    Yearly Bonus based on performance Great people

    Cons

    Few opportunities to progress Salary lower than Banks Extremelystressful place to work

    Advice to Management

    Listen to and value your staff more than you do


  9. Overall good experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Consultant in Swindon, Wiltshire, South West England, England (UK)
    Current Employee - Customer Service Consultant in Swindon, Wiltshire, South West England, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nationwide Building Society full-time (More than 5 years)

    Pros

    customer service training, values, development support

    Cons

    development support dependent on manager, money saving focus, it's difficult to change from temp to perm role

    Advice to Management

    N/A


  10. Helpful (2)

    Poor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Banking in London, England (UK)
    Former Employee - Branch Banking in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Nationwide Building Society full-time (More than 3 years)

    Pros

    None. At all. None. At all. None. At all. None. At all. Sadly a twenty word minimum for this section.

    Cons

    Poor salary. Every year they stand over you to complete a positive employee survey. Management is trained poorly so inconsistent decision making. A culture of firefighting rather than fire prevention.

    Advice to Management

    Train people better. Read 'the peter principle'


  11. Helpful (1)

    Not the company you'd expect it to be

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Area Manager in London, England (UK)
    Current Employee - Area Manager in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Nationwide Building Society full-time (More than a year)

    Pros

    Great business Some really great people at ground level and branch teams Community Ethos

    Cons

    Extremely hierachal structure where feedback is not taken on board by senior management There is a culture of bullying amongst some of the senior retail managers that has been left unchecked, the area in a which I work at a middle management level is particularly effected by this. Senior Management seem unable to deal with people that go beyond what is deemed as acceptable behaviour when they are senior/executive level Projects are not delivered well and often behind schedule.

    Advice to Management

    Review your management structure and truly ask yourself - do we really take feedback on board? Pride values are a long way from reality.



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