Nationwide Building Society

  www.nationwide.co.uk
  www.nationwide.co.uk

Nationwide Building Society Reviews in United Kingdom

Updated November 5, 2014
Updated November 5, 2014
55 Reviews
3.5
55 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Graham Beale
28 Ratings

Review Highlights

Pros
  • Great people employed, really good team (in 5 reviews)

  • A Financial Services company who's head office is in the South West (in 3 reviews)


Cons
  • Low salaries respect the competition (in 4 reviews)

  • Some very questionable decisions are made by senior management which implies they don't really know what they are doing (in 3 reviews)

More Highlights

49 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Prehistoric, full of incompetence, like no where else I've ever worked!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nationwide Building Society as a contractor (less than an year)

    Pros

    The branch staff may be great, but if you work in the head office you're in for a real shock!

    Cons

    Very hierarchical structure, poorly trained staff, several examples of bullying of staff while I was there even in the company of senior execs (I wasn't subjected to it, but my colleagues were). Lots of people in roles they are totally unqualified to perform in (including senior management) but have the mis-guided confidence of experts!

    Very much a 'good news culture' where the messages reported upwards are positive, but the reality on the ground is anything but. A comically incompetent company, the only one I've ever worked for in 20 years who I'd never work for again. While working/since I worked there I've encountered countless people who had the same experience as me.

    Can't help wondering whether if they had shareholders they would be able to maintain such low standards seemingly without consequences.

    Advice to ManagementAdvice

    Sack a whole swathe of the middle/senior management and invest in some proper training for your HQ staff.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Poor organisation who claim lots and deliver little

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Planning Manager
    Former Employee - Financial Planning Manager

    I worked at Nationwide Building Society full-time (more than 5 years)

    Pros

    Used to be a great company to work for (about 4 years ago) but they have lost the focus and will continue to lose their staff.

    Cons

    Poor management, a building society pretending they are not a bank but acting as if they are, low staff morale, high pressure, poor communication, inefficient leadership, back stabbing and only getting promoted when your terrible at your job (to promote poor people out of their jobs into a different role)???

    Advice to ManagementAdvice

    Wake up to what is really going on

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    old school BS, struggling to be a bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Swindon, Wiltshire, South West England, England (UK)
    Current Employee - Anonymous Employee in Swindon, Wiltshire, South West England, England (UK)

    I have been working at Nationwide Building Society full-time (more than 3 years)

    Pros

    well known name in FS, rather stable organisation

    Cons

    they claim to be pride, but it is only a façade. Back-stabbing is a very popular sport, but few will admit it.
    low salaries, no training opportunity and old-fashion way of working. obsolete IT systems and cahotic environment. Too hierarchical organisation dows not help inner communication.

    Advice to ManagementAdvice

    start acting in alignment to your pride values.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    I was trained briefly by Nationwide

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Case Owner in Bournemouth, England (UK)
    Former Employee - Case Owner in Bournemouth, England (UK)

    I worked at Nationwide Building Society as a contractor (less than an year)

    Pros

    Difficult to assess this as I was released on day one with my post training 'team'. I was informed that the work was not for me by a rather nasty manager. I subsequently joined Barclays and love it.

    Cons

    Very narrow minded management stifles any actual talent or ability.

    Advice to ManagementAdvice

    Give people a chance! Why train someone for nearly 5 weeks only to release them at a days notice.

    Doesn't Recommend
    No opinion of CEO
  6.  

    Quite Unimpressed with the overall morale in the workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Swindon, Gloucestershire, South West England, England (UK)
    Current Employee - Analyst in Swindon, Gloucestershire, South West England, England (UK)

    I have been working at Nationwide Building Society part-time (more than an year)

    Pros

    Job security. Other than that it is difficult to say.

    Cons

    lack of transparence in peer salaries and poor skills/job matrix

    Advice to ManagementAdvice

    Get to understand the skills of your employee and match them to the right jobs

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Do not work at Nationwide if you are an intelligent hard worker who doesn't "play the game"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Analyst in Bournemouth, England (UK)
    Current Employee - Quality Analyst in Bournemouth, England (UK)

    I have been working at Nationwide Building Society full-time (more than an year)

    Pros

    1) Working 9-5.
    2) Lunch break along with two 15 minute breaks.
    3) Good colleagues for the most part.

    Cons

    1) The rating system is based around "Behaviours" and "Tasks". Behaviours has a lot more weight to it and unless you are willing to kiss up to the managers you will not get a large bonus, pay rise or promotion.
    2) Archaic company using old computer systems stuck in a red ocean strategy.
    3) Do not value higher education.
    4) Sexism - 65-70% of the workforce are women including most managers. Makes it harder for men to succeed who are just as capable if not more so.
    5) Lack of opportunity. Most roles in Swindon where obviously not many people want to live.
    6) Sychophantic culture.
    7) Low salaries. Benchmarks are at bottom of national average and in some cases even lower. Causes high staff churn and makes work less productive and efficient.

    Advice to ManagementAdvice

    1) Move people into roles they are educated for and can succeed in.
    2) Place more/most emphasis on work and not how much you demonstrate "PRIDE" and being really happy and positive all the time.
    3) Understand the true value of your employees.
    4) More opportunities in other locations rather than just Swindon.
    5) Higher salaries.

    Doesn't Recommend
    Negative Outlook
  8. 1 person found this helpful  

    Let down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nationwide Building Society

    Pros

    Good pay and conditions, great people, good location. If you live near Swindon then you'll be ok, any where else keep looking.

    Cons

    Talk a good game on putting customer First and enabling employees, but it is just gloss. Management don't have a clue, and projects are run like a car crash.

    Advice to ManagementAdvice

    Stop trying to be a bank, really believe that building societies are better.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Old fashioned way of working

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Swindon, Wiltshire, South West England, England (UK)
    Former Employee - Anonymous Employee in Swindon, Wiltshire, South West England, England (UK)

    I worked at Nationwide Building Society full-time (more than 10 years)

    Pros

    Some of the culture is ok as long as long as you have the right staff.

    Cons

    A lot of the senior managers seem to make change for the sake of it. None or very little has anything to do with the business needs.

    Wrong people in the wrong roles.

    Not really customer focused.

    Advice to ManagementAdvice

    Replace management with people who have real experience in the roles they have.

    Stop wasting money on things that aren't required.

    Departments need to work together not against.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Very negative attitude. Disrespectful and unprofessional.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Advisor in Swindon, Wiltshire, South West England, England (UK)
    Former Employee - Customer Service Advisor in Swindon, Wiltshire, South West England, England (UK)

    I worked at Nationwide Building Society as a contractor (less than an year)

    Pros

    Training is provided and there may be long term prospects for the right people. Nationwide encourage staff by rewarding them if nominated for good service. Promote charity events.

    Cons

    Bullying culture. Little support from Human Resources. Everything you say in confidence is talked about amongst the staff. Exclude people and ostracise them.

    Advice to ManagementAdvice

    Put some support in place for people who are experiencing difficulties within the company. Be honest about anti bullying policy. Tell people where they can go to get support. Take problems in the company amongst staff seriously.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Nationwide - the PLC in 'mutual' sheepskin

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nationwide Building Society

    Pros

    I worked with an absolutely amazing team, we all clicked immediately and worked together to create an amazing atmosphere for customers. I had an amazing boss. I cannot emphasise how important is this is. A poor boss at NBS will blame everyone but them selves.

    Cons

    Fluffy targets which are cloudy at best. Senior level managers who are so out of touch with reality. Chief executive who is more about penny pinching than innovation. Poor levels of promotion in rural areas. Would prefer to outsource than develop insiders. Does not reward customer service effectively. Poor salaries, nothing more than a housewives handbag salary. Very very poor union who is dangled by the strong of the chief execs

    Advice to ManagementAdvice

    Let the branch managers run the branches not the upper managers who have no idea. Innovate innovate innovate! Reward loyal staff, and sort out the roundabout of staff. Properly staff branches!!! Pay overtime instead of unpaid. Be transparent !

Nationwide Building Society Photos

Work at Nationwide Building Society? Share Your Experiences

Nationwide Building Society

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.