Nationwide

  www.nationwide.com
  www.nationwide.com

Nationwide Reviews in Des Moines, IA

Updated November 10, 2014
Updated November 10, 2014
748 Reviews
3.6
748 Reviews
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Nationwide CEO & Director Steve Rasmussen
Steve Rasmussen
365 Ratings

Review Highlights

Pros
  • The work life balance was better than average, especially for non-salaried employees (in 87 reviews)

  • Very good benefits (they match 50% of your 401k up to 6% and also have an employer funded pension) (in 38 reviews)


Cons
  • Workloads are often not manageable & work/life balance doesn't exist especially in management (in 30 reviews)

  • Upper management talks about core values and hard work but upper management has no values (in 27 reviews)

More Highlights

56 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Direct Insurance Sales Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Nationwide Direct Insurance Sales Agent in Des Moines, IA
    Current Employee - Nationwide Direct Insurance Sales Agent in Des Moines, IA

    I have been working at Nationwide full-time (less than an year)

    Pros

    Flexible time off, great compensation plan, great work environment. Everyone is incredibly supportive and pleasant, and the incentives are huge.

    Cons

    Starting schedules are rarely good (lots of nights/weekends), but you're able to bid for a better shift after 6 months.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company to work for if you live in Des Moines, Columbus, or Scottsdale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Commercial Claims Representative in Des Moines, IA
    Current Employee - Senior Commercial Claims Representative in Des Moines, IA

    I have been working at Nationwide full-time (more than 8 years)

    Pros

    Great PTO policy, quick career advancement, great facilities at primary locations, great training opportunities.

    Cons

    Younger associates try to throw each other under the bus to get ahead, politics are out of control in some business areas, below-average health insurance plans.

    Advice to ManagementAdvice

    Increase the amount of bonuses and pay raises.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Typical Corporate Position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Recruiter in Des Moines, IA
    Former Employee - Corporate Recruiter in Des Moines, IA

    I worked at Nationwide full-time (more than an year)

    Pros

    Salary/Pay is inline. Community giving and involvement is great.

    Cons

    Work/life balance is non existent. You are treated like a number not a person.

    Advice to ManagementAdvice

    Care about your employees as much as you do about community involvement.

    Doesn't Recommend
    No opinion of CEO
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  5.  

    Great company as a whole but under staffed in NILC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Casualty Claims Specialist I in Des Moines, IA
    Former Employee - Casualty Claims Specialist I in Des Moines, IA

    I worked at Nationwide full-time (more than an year)

    Pros

    They have the best benefits ever
    great gym

    Cons

    NILC IS Under staffed
    heavy claim load

    Advice to ManagementAdvice

    Hire more people to help with the heavy claim load.

    Recommends
    Approves of CEO
  6.  

    Great company to work for to start a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Representative in Des Moines, IA
    Current Employee - Claims Representative in Des Moines, IA

    I have been working at Nationwide full-time (more than an year)

    Pros

    Great company to work for. They really do care about their customers and are very customer focused. Great benefits and time off. Can start at the bottom and work your way up but you have to be patient and put in the hard work and time to achieve it.

    Cons

    In the Total Loss Department, it is very stressful! Be prepared to be yelled at by customers, to argue with them everyday, and constantly explain you are not trying to screw them out of money. Sometimes there is very high claim volume with limited overtime and pressure to get it all done. So you can experience unreasonable work expectations that can drive you crazy. Some of the Managers understand and care about their employees (not just advancing their own career). Hopefully, you get one that cares, because if not, then they do anything to weed you out to make themselves look better. With this fast paced and EXTREMELY stressful job if the Management is not "On Your Side" you are doomed to fail, quit or get fired no matter how hard you try.

    Advice to ManagementAdvice

    When your employees are swamped in work and not allowed to work overtime to get caught up, try doing something to actually help them. Telling them they are behind and need to get caught up ISN'T help! Jump in and do some real work for once, maybe skip a meeting or two and make time to do task that will help your team? Stop looking for things to get people in trouble and use that time to HELP do the work.

    Approves of CEO
  7.  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in Des Moines, IA
    Former Employee - Anonymous in Des Moines, IA

    I worked at Nationwide full-time (more than 8 years)

    Pros

    Good culture and people. Nice office. Good systems in place overall.

    Cons

    Hard to move up internally.

    Advice to ManagementAdvice

    Start giving better pay increases to increase retention. At least a 3-4 percent.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    I wish I was still working there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Analyst - Windows 7 Migration in Des Moines, IA
    Former Employee - IT Analyst - Windows 7 Migration in Des Moines, IA

    I worked at Nationwide as a contractor (less than an year)

    Pros

    Worked in an IT environment/department. Very intelligent people and friendly - even with the 'laid-back' atmosphere. My contract expired, but I wish I was hired full time.

    Cons

    Too many recruiter/contract positions in IT. They really do not much full time hiring that I could see. The training was lackadaisical and I think it was that they had a Windows 7 Migration deadline, so they wanted to get as many techs moving as possible.

    Advice to ManagementAdvice

    Spend more time training to have the employees receive better results (and sooner).

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Great Company to work for, terrible supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - National Direct Sales Agent in Des Moines, IA
    Former Employee - National Direct Sales Agent in Des Moines, IA

    I worked at Nationwide full-time (more than 5 years)

    Pros

    I made a lot of money in sales. Lots of different opportunities. Great place for volunteering and different groups to be a part of.

    Cons

    When they hired new supervisors they hired their buddies and golf partners rather than competent people who really cared about the job and the agents.

    Advice to ManagementAdvice

    Hire management based on what they put into the department, not their golf score and political views.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 3 people found this helpful  

    Direct Sales Agent = micromanaged sweat shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales Agent in Des Moines, IA
    Current Employee - Direct Sales Agent in Des Moines, IA

    I have been working at Nationwide full-time (more than 3 years)

    Pros

    Commission can be good if you sell over 60 policies every month. Career advancement possible if you are willing to relocate or work the position for a LONG time.

    Cons

    Constant micromanagement. Its a call center position not a true sales position. Most of the customers that call in are painful to speak with, majority of customers aren't eligible for Nationwide Insurance so they get quoted with a high risk company that costs thousands a year; they laugh and hang up when they hear the rate. You don't get evaluated on sales, you get evaluated the ratio of your sales to the number of inbound calls you received. When you get 10 calls daily that were routed incorrectly with someone who was trying to make a payment with service center or reach claims dept then your stats plummet. Every minute that you aren't on the phone you are penalized. Most agents keep customers on hold while they are sending out the final docs so their stats look good. Open 15 hours - 7 days a week. Terrible leadership team. The sales leader has been replaced 4 times in last 5 years meaning the metrics you are evaluated on change every year and you have to bid your schedule every six months; only 10% of agents work Mon-Fri with evenings off. Honestly wouldn't recommend this position to anyone. You aren't going to be working for Nationwide Insurance, its Nationwide Sales Solutions, the call center for Nationwide. The sales and retention positions have been posted continuously for the past 4 years not because the department is expanding but because everyone quits.

     Its a recruiting mill!

    Don't let the 4-5 star reviews fool you. You won't be working for the headquarters in Ohio, you'll be working in a customer service call center in Des Moines

    Advice to ManagementAdvice

    Hire better leaders. Stop micromanaging agents. Stop punishing agents who sell lots of policies because they had to use the restroom in middle of their shift or had to compile documents for mortgage company and weren't live on the phone for 5 minutes.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Bureaucratic Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Vice President in Des Moines, IA
    Current Employee - Assistant Vice President in Des Moines, IA

    I have been working at Nationwide full-time (more than 10 years)

    Pros

    Very talented, nice people, stability if you are flexible, career advancement if you are mobile. Good work/life balance and opportunity to work from home. Company and employees are active in the community. Comprehensive benefits package.

    Cons

    Senior leadership decisions based on command and control and ego of the CEO. Complex organization with diverse business units stiffled. Matrix management not implemented well. Very top heavy with expense ratio issues that have not been solved for many years. No retention prgram for most officers.

    Advice to ManagementAdvice

    You are at risk for continued loss of top talent.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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