Nationwide Reviews

Updated March 23, 2015
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  • Des Moines, IA
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62 Employee Reviews

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  1. Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in Des Moines, IA
    Former Employee - Anonymous in Des Moines, IA

    I worked at Nationwide full-time (more than 8 years)

    Pros

    Good culture and people. Nice office. Good systems in place overall.

    Cons

    Hard to move up internally.

    Advice to ManagementAdvice

    Start giving better pay increases to increase retention. At least a 3-4 percent.

    Recommends
    Positive Outlook
    Approves of CEO
  2. I wish I was still working there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - IT Analyst - Windows 7 Migration in Des Moines, IA
    Former Contractor - IT Analyst - Windows 7 Migration in Des Moines, IA

    I worked at Nationwide as a contractor (less than a year)

    Pros

    Worked in an IT environment/department. Very intelligent people and friendly - even with the 'laid-back' atmosphere. My contract expired, but I wish I was hired full time.

    Cons

    Too many recruiter/contract positions in IT. They really do not much full time hiring that I could see. The training was lackadaisical and I think it was that they had a Windows 7 Migration deadline, so they wanted to get as many techs moving as possible.

    Advice to ManagementAdvice

    Spend more time training to have the employees receive better results (and sooner).

    Recommends
    Positive Outlook
    No opinion of CEO
  3. Great Company to work for, terrible supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - National Direct Sales Agent in Des Moines, IA
    Former Employee - National Direct Sales Agent in Des Moines, IA

    I worked at Nationwide full-time (more than 5 years)

    Pros

    I made a lot of money in sales. Lots of different opportunities. Great place for volunteering and different groups to be a part of.

    Cons

    When they hired new supervisors they hired their buddies and golf partners rather than competent people who really cared about the job and the agents.

    Advice to ManagementAdvice

    Hire management based on what they put into the department, not their golf score and political views.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 3 people found this helpful

    Direct Sales Agent = micromanaged sweat shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales Agent in Des Moines, IA
    Current Employee - Direct Sales Agent in Des Moines, IA

    I have been working at Nationwide full-time (more than 3 years)

    Pros

    Commission can be good if you sell over 60 policies every month. Career advancement possible if you are willing to relocate or work the position for a LONG time.

    Cons

    Constant micromanagement. Its a call center position not a true sales position. Most of the customers that call in are painful to speak with, majority of customers aren't eligible for Nationwide Insurance so they get quoted with a high risk company that costs thousands a year; they laugh and hang up when they hear the rate. You don't get evaluated on sales, you get evaluated the ratio of your sales to the number of inbound calls you received. When you get 10 calls daily that were routed incorrectly with someone who was trying to make a payment with service center or reach claims dept then your stats plummet. Every minute that you aren't on the phone you are penalized. Most agents keep customers on hold while they are sending out the final docs so their stats look good. Open 15 hours - 7 days a week. Terrible leadership team. The sales leader has been replaced 4 times in last 5 years meaning the metrics you are evaluated on change every year and you have to bid your schedule every six months; only 10% of agents work Mon-Fri with evenings off. Honestly wouldn't recommend this position to anyone. You aren't going to be working for Nationwide Insurance, its Nationwide Sales Solutions, the call center for Nationwide. The sales and retention positions have been posted continuously for the past 4 years not because the department is expanding but because everyone quits.

     Its a recruiting mill!

    Don't let the 4-5 star reviews fool you. You won't be working for the headquarters in Ohio, you'll be working in a customer service call center in Des Moines

    Advice to ManagementAdvice

    Hire better leaders. Stop micromanaging agents. Stop punishing agents who sell lots of policies because they had to use the restroom in middle of their shift or had to compile documents for mortgage company and weren't live on the phone for 5 minutes.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful

    Bureaucratic Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Vice President in Des Moines, IA
    Current Employee - Assistant Vice President in Des Moines, IA

    I have been working at Nationwide full-time (more than 10 years)

    Pros

    Very talented, nice people, stability if you are flexible, career advancement if you are mobile. Good work/life balance and opportunity to work from home. Company and employees are active in the community. Comprehensive benefits package.

    Cons

    Senior leadership decisions based on command and control and ego of the CEO. Complex organization with diverse business units stiffled. Matrix management not implemented well. Very top heavy with expense ratio issues that have not been solved for many years. No retention prgram for most officers.

    Advice to ManagementAdvice

    You are at risk for continued loss of top talent.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful

    Typical huge bureaucratic organization.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Multi-Line Sales Agent in Des Moines, IA
    Former Employee - Multi-Line Sales Agent in Des Moines, IA

    I worked at Nationwide full-time (more than 10 years)

    Pros

    Fair stability, good benefits, 401(k) match, time off, et cetera. Good place to collect a check if you are one of the "in" crowd chosen by mid manager.

    Cons

    Micromanagement, substandard pay, weak correlation between compensation you earn and contribution you make. Too many Chiefs, not enough Indians.

    Advice to ManagementAdvice

    Walk the walk, stop spouting platitudes, staff up.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8. 2 people found this helpful

    Sweat Shop Insurance Agency at NSS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Sales Agent in Des Moines, IA
    Former Employee - Direct Sales Agent in Des Moines, IA

    I worked at Nationwide full-time (more than a year)

    Pros

    The pay is competitive for the area, if you can put up with the stress.

    Cons

    Continuous improvement was put by the wayside to focus more on answering phones, this hinders the associates' ability to develop themselves, pushes leaders out of the company and is a short sighted solution that removes long term success and development. Treating associates as robots to pick up the phone and to imitate a local agent's service leads to burn out, associates are not passionate about answering dozens of phone calls the same way using the same call flow, this is sweat shop insurance at its finest and leads to associates making logical, yet undesirable, choices that line up with compensation. Leadership is reduced to making continual threats and arbitrary punishments for failing to meet unrealistic and conflicting goals.

    Advice to ManagementAdvice

    Listen to the grassroots of the organization, if long term development is not a priority then you will not have leaders in the wings to promote and leverage.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. A great place to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Java Web Applications Developer in Des Moines, IA
    Current Employee - Java Web Applications Developer in Des Moines, IA

    I have been working at Nationwide full-time (more than 3 years)

    Pros

    Very understanding Management. Very friendly working atmosphere. Scope for growing technically.

    Cons

    Salary hikes are very low.

    Recommends
    Positive Outlook
    Approves of CEO
  10. Nationwide

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Des Moines, IA
    Former Employee - Anonymous Employee in Des Moines, IA

    I worked at Nationwide full-time (more than a year)

    Pros

    good work/life balance .
    Flexible work schedule, allow to work from home

    Cons

    Salary is not competitive. Slow adapt to new technologies.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. Great culture with leaders who care about people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Des Moines, IA
    Current Employee - Sales Manager in Des Moines, IA

    I have been working at Nationwide full-time (more than 8 years)

    Pros

    - Good opportunity for advancement
    - Good benefits
    - Great people who work hard, but like to have fun
    - Current leadership has a strong grasp of the future auto insurance market and know what needs to change to be successful

    Cons

    - Bad leaders don't get fired, they simply get reassigned.
    - Decision making can be slow

    Advice to ManagementAdvice

    - Keep up the good work!

    Recommends
    Neutral Outlook
    Approves of CEO

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