Nationwide Reviews

Updated September 16, 2014
Updated September 16, 2014
673 Reviews
3.6
673 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Nationwide CEO & Director Steve Rasmussen
Steve Rasmussen
335 Ratings

Review Highlights

Pros
  • The work life balance was better than average, especially for non-salaried employees (in 73 reviews)

  • Great Company, Good Benefits, This company knows how no treat employees (in 35 reviews)


Cons
  • Workloads are often not manageable & work/life balance doesn't exist especially in management (in 26 reviews)

  • Upper management only care about saving money (in 24 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good Company, Friendly enviorment

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nationwide

    Pros

    The environment is very engaging and people are very friendly

    Cons

    Call center environment, can be very busy and stress full

  2.  

    Great Company to work for, terrible supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - National Direct Sales Agent  in  Des Moines, IA
    Former Employee - National Direct Sales Agent in Des Moines, IA

    I worked at Nationwide full-time for more than 5 years

    Pros

    I made a lot of money in sales. Lots of different opportunities. Great place for volunteering and different groups to be a part of.

    Cons

    When they hired new supervisors they hired their buddies and golf partners rather than competent people who really cared about the job and the agents.

    Advice to ManagementAdvice

    Hire management based on what they put into the department, not their golf score and political views.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    I wish I was still working there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Analyst - Windows 7 Migration  in  Des Moines, IA
    Former Employee - IT Analyst - Windows 7 Migration in Des Moines, IA

    I worked at Nationwide as a contractor for less than a year

    Pros

    Worked in an IT environment/department. Very intelligent people and friendly - even with the 'laid-back' atmosphere. My contract expired, but I wish I was hired full time.

    Cons

    Too many recruiter/contract positions in IT. They really do not much full time hiring that I could see. The training was lackadaisical and I think it was that they had a Windows 7 Migration deadline, so they wanted to get as many techs moving as possible.

    Advice to ManagementAdvice

    Spend more time training to have the employees receive better results (and sooner).

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    Current Employee - Member Care Representative II  in  San Antonio, TX
    Current Employee - Member Care Representative II in San Antonio, TX

    I have been working at Nationwide full-time for less than a year

    Pros

    New Facility, 15% shift differential, onsite cafeteria

    Cons

    I can't think of any cons

    Recommends
  6.  

    Laid back yet enriching

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Consultant and Project Management  in  Columbus, OH
    Former Employee - IT Consultant and Project Management in Columbus, OH

    I worked at Nationwide as an intern for less than a year

    Pros

    Relaxed, employee centric organization with a perfect work-life balance

    Cons

    Not a challenging environment for consulting type roles

    Advice to ManagementAdvice

    Hire more fresh graduates

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    review

    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nationwide as an intern

    Pros

    pretty to work as an intern

    Cons

    do not hire you directly

  8.  

    Good experience working at Nationwide

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nationwide

    Pros

    Many opportunities to advance your career

    Cons

    Long hours for many departments

    Doesn't Recommend
    No opinion of CEO
  9.  

    Great experience is you like project work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager  in  Columbus, OH
    Former Employee - Sales Manager in Columbus, OH

    I worked at Nationwide full-time for more than 3 years

    Pros

    Home and life balance is ideal.

    Cons

    Very political and difficult for vertical advancement.

    Advice to ManagementAdvice

    Step down if your not qualified.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good company to work for overall.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Attorney  in  Delaware, OH
    Current Employee - Attorney in Delaware, OH

    I have been working at Nationwide full-time for more than 8 years

    Pros

    Excellent benefits and generous vacation time. Executive management is good. Middle management is inconsistent

    Cons

    Limited opportunity for upward mobility in certain departments.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Great potential, but management really got away from the corporate values

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Specialist  in  Raleigh, NC
    Former Employee - Claims Specialist in Raleigh, NC

    I worked at Nationwide full-time for more than 5 years

    Pros

    -Very good benefits (they match 50% of your 401k up to 6% and also have an employer funded pension). Health/Dental/Vision options are good as well.
    -Work/life balance is really good. Managers are flexible with doctor appointments, family emergencies, etc.
    -PTO is accrued, which is a great benefit for people who do not get sick or have a lot of unscheduled absences. 18.5 days off to start and after 5 + years that increases to 23.5 days.
    -Opportunity to work CAT duty during storms or heavy claim periods, which gives you a chance to make extra money.
    -They do a good job of focusing on employee engagement by planning special events and activities.
    -Very strong training across the board. Both internally and externally, this is an organizational strength. Felt like I was given the knowledge and tools to do my job well.
    -A lot of really good people work there. Formed a lot of great relationships.
    -Really good teamwork overall within the office. There were plenty of people who would pass the buck and take the easy way out, but for the most part the entire office worked together really well. Felt like you could ask others for help or if you had questions.
    -Job security is great. People will always be getting into accidents and having claims, so as long as you are doing your job to an adequate level, there isn't much threat of losing your job.

    Cons

    -Difficult to move up within claims organization and in general. Even getting promoted to the next title within your department is an uphill battle. Even with very good results, it takes entirely too long. A lot of people would move companies to simply get a raise. As a result, we would lose a lot of good employees and it would require everyone else to take on extra work to pick up the slack.
    -Very clear that upper management plays favorites. Saw people who did not deserve promotions, consistently moving up.
    -End of year performance evaluations are completely unfair and borderline unethical. Mentality within upper management almost seems like they are trying to keep people down and in their current roles. If you have over 80 employees, someone in the department has to be a 5 (on a scale of 1-5). When this scale was established I was not aware of any 5's and very few 4's over the course of several years. Everyone seemed to fall into the 2 to 3 category, outside of a few people who got a 4 and then the very bottom performers who would be a 1.
    -Pay is OK. If you want to be paid more, you have to actively seek it out (meaning getting another job offer and asking them to match or putting pressure on them to leave).
    -Not much opportunity to work from home outside of during snow storms or adverse weather. This job can easily be done from home and they could probably create a more loyal workforce by being flexible and giving people the autonomy to work from home occasionally.
    -They are very customer focused, which is obviously a good thing. However, they would only take 1 or 2 surveys a month from hundreds of customers that you might interact with. So it was pretty much luck of the draw when it came to your customer service scores. This was a large part of performance reviews and for a lot of people it was pretty unfair. On a scale from 1-10, you needed to be at a 9 or higher to really have any chance to get a better raise, promotion, good review, etc. And most of these surveys are on people that were injured by a Nationwide insured. As a result, it can be difficult to get good scores. Metrics are a bit skewed and used against you when they want to and then not really used in your favor when they are strong.

    Advice to ManagementAdvice

    This really has potential to be a great place to work. I felt like when I first started that I would be there my entire career and I was extremely loyal, maybe almost to a fault as things started to go downhill in the Raleigh office with leadership. It felt like corporate (in Columbus, Ohio) was unaware of what was going on for a while. It wasn't until they started to look at the amount of turnover that they realized something was wrong. At that time, they started to promote a few people, but overall the damage was done. The revolving door had been opened and it sounds like the turnover has continued at a pretty rampant pace.

    I feel Nationwide taught me a lot good working habits/values that I will carry with me in the future. Office culture is great and the people as a whole are some of the best people that I have ever met. I still have Nationwide Insurance despite no longer being with the company and would keep it, because the company and claims department has a strong set of values.

    Unfortunately, a lot of really quality employees are not taken care of and as a result have left the company. The performance evaluations are weighted very heavily when you try to apply for other jobs internally. It's really the only way managers from other departments and regions can try to measure you against other applicants. The ratings seemed very shortsighted and they failed to realize that by trying to keep employees in their current role, they were eventually going to run the risk of losing them. The smart thing to do would be to promote appropriately and thus the newer employees will see that example and strive to produce strong results as well. Instead, the turnover that has taken place has caused a lot of senior/experienced adjusters to leave and has left the newer ones to carry the burden.

    As a whole, I believe that Nationwide is a great company. I hate to judge my entire time there by a couple of bad apples in leadership. The highest level of leadership is using their job as a stepping stone and seems out of touch with the front-line staff. The director levels of leadership seem to be more worried about the bottomline, as opposed to standing up for their employees. Manager levels were very strong and seemed to care about the employees.

    Recommends
    Negative Outlook
    Approves of CEO

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