Pros – well known brand name with excellent leather products
Cons – I'll speak about the Egyptian agent (Image Group) who have the Natuzzi franchise in Egypt :-
- doublicating the prices is one of the big negatives there.
- promotional discounts are usually applied on fake prices to minimize the real discount.
- there are no compensation policey in case of delivery delay.
- in case of item's damage, a local repaire is performed without the client knowledge.
- bad treatment to staff and workers ( salaries, wroking hours, transportation fees, problems respond )
- the products information that HQ sent periodically is complex and ain't easy to interpret.
- no periodic staff training on new products or collections.
Advice to Senior Management – - a constant check and follow up with the local agents is a must.
- collecting clients and workers reviews about the local agent's policies and how he manage the franchise will make huge difference.
- periodic staff trainings.
- proper training to local assembly teams should be provided periodically.
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company